Franklin my contact person was great! Friendly and professional.It is a tough job when you have people waiting in line and you are by yourself as he was. Special recognition should be given for his work ethic. Thank you John

Wonderful location. So grateful for all their help. Fast and friendly service. Thank you!

Staff went above and beyond to help me with couple of packages. Super nice people.

Just go to USPS instead. USPS wont ask details about whats in your parcel or how much you paid for it. It felt rude and I was given a lot of attitude about it all. Also dont expect to be able to return a package that they delivered to the wrong address. I was treated like I was stupid for doing that. I went on my lunch break to go across town to correct their mistake, and was told to take it back and call a 1-800 number about it.

Wentto have some christian poems printed and they came out horrendous with what appeared to be arrow pointing down. Unacceptable, they reprinted them and printed all the copies without getting my approval. They again were unacceptable same problem. The then on the third printing sent me an email with proofs although I couldnt enlarge them to tell if they were good, but when I saw them same problem. So I took them, I shouldnt have my bad, I called and asked for a refund but to no avail. Stay away from this place for printing needs!!! The only thing their good for is mail!!!

Ive been going to the store for 4 years and the service is always been impeccable. Alyssa is incredibly helpful, super friendly and works diligently to make sure the customers are both satisfied and move through quickly. So many places I go its either some deadpan clerk just processing people in and out like cattle or they want to spend 15 minutes chatting with each customer being overly friendly and slowing down the process significantly. This UPS store has always been exceptionally friendly, efficient and a smooth experience to get in and out of

Went in today to have 2 things notarized. The rude girl says I dont notarize statements or that other paper. I said ok, went to my bank they did it for free so ups store lost out on $10.00. Will never go back will use Hyvee, fed ex or other independent place for any mailing or associated stuff. The blonde is nice the dyed black haired cubby girl is rude and mean.

It was always an great experience at this location. People are very friendly, even when it is busy in this location.It is a high volume location, so you will be proactively expecting an waiting time ahead of time

I would like to report some amazing customer service!! Franklin at the UPS Store at 610A E Battlefield Rd in Springfield MO was just crazy fantastic!!I needed to ship a garbage bag full of shoes for donation and he helped me with finding the perfect sized box. He also taught me how their boxes could be broken down into a smaller box as needed. I didn’t want to pay for UPS to pack it so he gave me all the tips to make my packing successful! In talking with him I mentioned that I was moving and at the end of the transaction he offered me two change of address packets for me and my significant other.Franklin was just so great! He was super nice and very kind and went above and beyond with the address change packets... that just really took it over the edge!I noticed that his name tag said Trainee but that was really veteran customer service.Thank you!

Literally walked in at 4 and apparently was too late. The guy was able to look up my name and found my package but, refused to let me pick it up. A bumper sticker. Literally an envelope. God bless this country. People have the ability to help and refuse to

I ran in and Lacey said she was available to help me right away! I told her great because Im on my lunch break and she very quickly and efficiently helped me get in and out of the store. Her customer service skills are impeccable, she even helped me email the prepaid label to her from my phone so she could print it for me! I was out the door just as fast as I came in, so grateful I was able to get back to work on time! Thank you Lacey youre the absolute best!

Although I did have an awful experience with a customer today, Franklin did help in de-escalating the situation quite well. I also would like to extend my personal apology to Audrey, a sales associate, who was in the middle of this escalated situation. I sincerely hope this does not cause any unnecessary anxiety for you.A very warm thank you to the owner, Mrs. Lynn for reaching out to me and allowing me to explain exactly what occured earlier that afternoon.

The representative I dealt with on 1-2-20 at the west Sunshine location at around noon definitely knew more about his job then myself, and I’m willing to bet more than any of the negative ppl in these reviews. He was helpful, friendly and had me outta there before my dog could even miss me.

I use this UPS Store quite often for Amazon and they are consistently helpful and professional. Lacey always greets people as they walk through the door with a friendly Hello and is always willing to assist with anything you need. Highly recommend.

Please don’t use there overnight service going on 4 days haven’t received the package plus they would not refund any $

Terrible experience. Cousin was shipping an item to us that had been left behind in Springfield. She asked for smallest package and best rate. She was charged $61 to ship a standard size bed pillow 500 miles—UPS standard ground. When we called the store to inquire about transaction and rates, they were not helpful. The store told us they were a franchise so the $10 UPS standard ground fee we were quoted by (corporate) UPS didn’t apply. Also, they used a 20x20x20 box and 3, 4 foot long sheets of bubble wrap to ship my 18x3 inch pillow. They took advantage of my cousin, and us, and We will never use them again.

Lacey was amazing! She was so quick, efficient, and took care of everything I needed with a positive attitude! She made the process of returning items super easy!

Jamie, was amazing! I had to get prints and lamination done before they closed. Emails went in and called her about it, then she went beyond 100 yards to get it done. When I apologized for the inconvenience she openly told me if was a great learning experience. Truly a great experience!

Tim and Jaimie made my day. Due to technical issues at the 1st store I went to and a miscommunication at the 2nd, I arrived at their location tired and less than optimistic. However, despite the line Tim stayed calm, professional, and took care of my print order. Jaimie assisted the other customers with a smile, allowing Tim to help me get my booklets for my students. He made sure it was printed as I wanted and I left happy. Highly recommend this location and am impressed my the service I received.

Always a pleasure coming into this store. i recommend it over all of them in springfield great customer service ive never in there longer than 5 minutes. A++

We just moved here and happen to need something notarized to finish the sell of our house back in VA. These people were very warm, welcoming and helpful. I only hope the rest of what we encounter in our move here personal or business will be just as amazing!

They couldnt cancel a label that had the wrong weight on it. Reweighed my package and told me it was just shy of 29 lbs. So I did expect an up charge for the extra weight no problem. They said that the couldnt cancel or make a new label because they werent a corporate store. Are you kidding me? Because they didnt want to fix something that according to ups corporate any store can do but because they didnt redo the label and lied about the extra weight I had to pay a lot extra to ship a package. Id rather personally hand deliver my stuff next time than trust ups or this location.

The employees here are always pleasant, friendly, and helpful. I drop off pre-labeled packages here all the time, so Im not actually spending any money at this location, but every person here is happy to help me bring in packages when I have several, or assist me in carrying in heavy packages (sometimes upwards of 75-100 lbs.). I regularly see them assisting other customers, so I watch and hear their interactions, and they continually provide excellent customer service to every patron.This location is a shining example of how proper customer service should be provided.

Very friendly and helpful staff.

The person at the counter who notarized our documents immediately left us to do other things after quickly having us sign her book but before we had actually signed any of the documents we had come in to get notarized. We stood there confused as to whether she was going to come back to witness signing. At some point she came back and after my wife had responded to a question I had had, she immediately put on a hostile demeanor and very aggressively accused my wife of being rude who up until that point had been very polite to her. We will not be coming back. Save your time and go elsewhere.

Every time I get UPS packages it is always a nightmare. They will never deliver to my door, so I have to drive to the store to pick them up. Cant do it same day so it delays my shipments by a day every single time. I know the response is going to be oh we want to help so sorry.... But every time I go there and ask how to fix this or call them the response is always to pass the buck to either use My Choice (doesnt work) or call the local distribution center (theyre not interested in helping me either).I called today and asked again how to fix this. They said I can have packages mailed directly to their location but there is a $5 fee to pick them up. That is ludicrous, the packages end up there anyway after a failed delivery, EVERY. SINGLE. TIME. How does it make sense to charge me to improve your service.Please just own up to the issue and fix it. I dont care that youre a franchise, youre the ones I have to deal with every time I have the misfortune of having a retailer mail me a package via UPS.

The staff at The UPS Store is exceptional. Great customer service. Convenient location close to my bank and business. Competitive pricing and quick turnaround times. If you are looking for one business that will help your small business succeed, The UPS Store is the one you need to add to your team.

Best service of anywhere Ive ever been, hands down the best definitely stop here for your needs!

This UPS Store is the best! I drive 20 miles to use this store due to the friendly and helpful staff. The UPS Store can (and does) provide just about any shipping, printing and binding service.They are highly recommended to help solve your shipping problems.

I’ve used this store for years. Everyone I’ve worked with has been nothing but kind and effective. I’m generally in and out in less then 10 min.

This was some of the worst customer service that I have ever encountered. During a notary, the lady at the counter,Tiffany, did not properly explain to us what needed done. She walked away after she documented us in her book, without saying a word (we hadnt signed any of the actual documents yet). After a very long time had passed, she came back and after my husband had thought to ask a question about a document and I had replied to him that they probably wouldnt know because that was a question that was specific to our real estate agent, she jumped in very rudely and very aggressively, and started, ironically, accusing me of being rude, then angrily made a comment about knowing how to read. Rude employees. Do not recommend

Theyre trash! There is literally i sign saying they can print return labels at the front desk... i took my info to them to have it printed... and they said they couldnt do it. They told to me contact an entirely different company (not a specific company) just literally anyone else to try to get it printed.Revision: the reps here are incompetent trash... the company is good. After being told that they cant print it when i deal with ups all the time and have had it printed... i called their customer service to clarify in case something had changed. Turns out that nothing has changed, it wasnt that they COULDNT print it off... it was they they DIDNT KNOW how to print it off. Because printers are hard -_- they didnt know how to do their own job, the very thing they are supposed to be paid to know. Worse off, the leadership there that doesnt know how to use a fricken printer was training a new hiree... i feel sorry for that rep, under that leaders tutelage, i dont forsee a long employement.Following day: i went to another UPS store with the exact same information... i was in and out in maybe 2 minutes... as oppose to the hour i spent at this location (getting nothing accomplished) with these garbage reps thats dont know how to do their own job. A special thank you to the other location that made shipping my package a breeze. DO NOT GO HERE! Youll be lucky if your package gets shipped to its correct destination based on their knowledge of their own job.

Every single time you go in this location to pick up a package they start to question you like youre stupid, and they want to tell you the package isnt there, even when UPS has notified you the package is available to pick up. Today, I tried to pick up a package delivered yesterday, and spent 20 minutes waiting for the kid behind the counter to find my package, which UPS clearly says was delivered to this address, only to be told they dont know where it is. Worse, I was told the manager was going to research the issue and contact me today, which never happened. Terrible customer service.

Every time I go into the UPS store on battlefield I get the best customer service. They handle all of my shipping needs and much more. They did some printing for my wedding as well and I was very happy.

I have mailed numerous packages at this UPS Store and have received fantastic service. The employees are very courteous and polite, and my packages arrive when they are supposed to and without damage. I recommend this store.

Just wanted you to know that your store down here closes 7 minutes early making it impossible to ship something at the last minute. Last Friday on 4/7/2017 I pulled into the parking lot with 7 minutes to spare until closing time which is posted on the door as being 7PM. Two people, a young man and a woman were still inside doing something at the counter, maybe counting out. They saw me come to the LOCKED doors and ignored me, they already had the steel gates down when we pulled in. I had to use FED EX to ship, so I guess that is where I will go from now on because I know nothing will be done about this. But thought you would want to know, because I would. The store is located at 610 E Battlefield Rd, Springfield, MO 65807

I think this store has excellent customer service, Im very particular in how I like things done and the staff at this store exceeds my expectations. They are very friendly & knowledgeable.

Excellent customer service at this location! If you are in need of a UPS Store, use this one. My experiences have always been wonderful and I would recommend it to anyone!

They had up front 15 minute parking, was promptly and politely greeted, and finished my transaction with in 3 minutes. Great job.

The store on West Battlefield has been my go to store for all of my shipping needs for several years. I havent ever had any problems with the services or employees.

I have never had a bad experience here. They are so friendly and helpful. They go above and beyond.

Second time receiving terrible customer service at this store. Each time the only thing they state is that they are a franchise store They refuse to offer any help or answer any questions. The second time dealing with them the young lady on the phone on in the afternoon of 1/7/17 stated they had no management and no supervisor. She spewed the 1-800 number at me so fast and hung up even though I was still asking her to repeat the last 4 numbers. When I called back to ask her to repeat the last 4 and to get her name or to speak to the supervisor of the store I was hung up on. Really sub par service for a customer oriented industry. Ive had my packages rerouted from this store and they will not be receiving any of my business. What a nice welcome to Springfield.

I have used this UPS store on several occasions to ship documents and notary services. Lydia and her staff have been extremely professional and friendly every time I have been in the store. Use this store for your shipping and document solutions!

The UPS store is such a great place for all your shipping needs. This place is top notch and highly recommend it!

This is the UPS that I always go to when I need to ship something..very friendly very helpful.

Lacey at the Battlefield location in Springfield, MO was very nice, good at her job, and helpful.

Very nice and professional! Thank you for being so helpful and kind!

The employees here were incredibly friendly and helpful.

I went in here this last week and had some questions about pricing of package weight. The woman I spoke to was impatient and terribly rude and literally rolled her eyes at me more than once. I just left and went to FedEx. No regrets.

Cant say enough about the fantastic service we always receive from Lynne, Lydia, and all the wonderful folks at the UPS Store! If you need shipping or printing services, this is the location to go to! Thank you!

Turns out I called the wrong UPS store. They gave me the number to the store I left my package at (Lone Pine and Battlefield), but man this location was RUDE. I was only asking for a tracking number.

This store delievered the worst customer service I have ever received at a packaging store. I sold an item on ebay that I packaged myself under the advisement of the employees. This item was almost a hundred pounds and protected for an amount of $200.00 dollars. Upon delivery of this product to the buyer, it was damaged very the outside to inside. The box and the item was destroyed. I made a claim with UPS almost a month ago, and never anything until I contacted the store today. The employee advised me that the claim was denied due to insignificant packaging. The packaging was not followed by the UPS standards, which I was not educated on. This package was wrapped in styrofoam, shrink wrap, plenty of cardboard and boxed up in a secure manner. The employee advised me that the package was delievered from the store to a conveyor belt that loaded it onto a truck or plane. A hundred pound item was dropped from a conveyor belt and never handled by an actual UPS employee until delivered to the buyers door. This package was a couple hundred dollar item and then shipping was $167.41 dollars. I was simply requesting at least reimbursement on the shipping costs. Since then, I have refunded the buyers money he/she paid for the item that was in perfect condition before UPS handled it. I would be cautious about the handling of items you send through UPS. Also, the customer service personnal should have been more helpful with the shipping of large items. I didnt know their handling of this item would be my fault and no compensation has been made to me. Way to go UPS! I will making a consumer complaint to the attorney generals office asap.

Horrible service. Overcharged for insurance when they have zero intention of honoring any claims. Take you money elsewhere.

Two dollar minimum to use the computer that is not posted anywhere. There is no such charge at other UPS stores.

These people only care about your money. They talk you into paying extra for added insurance, but when they damage your item they deny the claim. Dont do business here.

Always friendly and over the top helpful!

Terrible service, with terrible rude associates. I ended up leaving and went to fed ex.

2.30 on a Monday. Only one person working and was on the phone with someone who wasnt understanding. 5 people in line. Needless to say, after waiting I (and others) left.

Vicki was clueless on shipping internationally and rather rude.

Employees are friendly

Great UPS Store