When my SUV was hit while parked in a grocery store parking lot,Ms. Fredia Hawthorne, my State Farm agent, went above and beyond what I expected in order to help me with my claim, and with getting a rental car to drive while mine was being repaired. She and her assistant Justin are friendly, professional, and most helpful. I highly recommend them.

Fredia has been there foe us for along time ./she is great .sometimes its hard for me to understand .all this i surance stuff but she gets it all takin care of for me .

Educated an very knowledgeable

Fredia has always been fantastic to do business with! She is always so kind, genuine, and helpful. So happy with our rates and our coverage. It’s evident she truly cares for her customers. We will do business with no one else! She’s our favorite agent!

Fredia is one of the most honest people I’ve ever known. Having worked in this industry for the past 25 years, I would say that the customers who left negative reviews bear some of the responsibility for their rates (accidents, tickets, print payment?) and for the person whose payment didn’t go through, do you keep a close eye on your bank account? Because if you did, you would have known yourself that it didn’t go through. Fredia cares tremendously for her customers and will bend over backwards to help out when she can. Her wealth of knowledge is amazing. Fantastic person and wonderful agent.

Fredia is an amazing agent and her office staff is very friendly. My family, my Mom and my sisters family have all had insurance with Fredias office for over 20 years. I highly recommend this office for whatever your insurance needs may be.

Each time I have occasion to interact with Fredia she is well versed on all issues. I have my homeowners insurance and my vehicle covered with her and she consistently provides accurate and up to date information.

Friendly staff. Very informative about insurance.

I do not recommend this office at all. I called them to update my credit card number and they failed to notify me that it did not go through. I never received any email ( pointless for them to ask for your email ) . They failed to notify me over regular mail although their computer system says they mail me ( computers never make errors right? ) . She did not want to work with me to arrange a payment plan either. I was trying to continue business with them but they failed to live up to their own expectations.

Amazing people. Friendly great service. A blessing to do business with.

Monthly payment is always fluctuating and there is never a reason behind any of it i am strongly considering switching agents do not recommend this office at all. Ive had it this is the last straw you cant keep raising my monthly payment without any notice witj someone on a fix budget its really hard to keep things in order when my payment goes up 20 dollars a month.

Friendly, helpful, present. Love Fredia & her team!

Freda is one of the best insurance people in Springfield Illinois

Its an insurance office nothing great

Good people

Great place for insurance