Tracy is an amazing animal control officer, thank you so much for helping us catch a poor pup on Main st, you were a blessing ❤️

This is where I got my last medical compared your dog. Her was Lady. Im just got out of surgery and Im spine when it was time impound a doctor named Dr Atkins she does home euthanasia. It was the most wonderful experience I ever had. I will definitely go back TJ OConnor for my next companion

The Girls Of Greatness had their first Community engagement experience. Donated items to pets in need. Great volunteer name Marilyn! Very helpful and informative 🙏❤!!

Thank you so much for letting me adopt Beethoven and Mozart, they are so friendly and we couldn’t be happier

They are wonderful. I have bee. Looking for a dog for a while four d one there. The staff have been great.would recommend them any time. Thank you TJO.

We are in love with Knox and Kaliope...thank you Cyndi for everything!

Rafiki is the most amazing kitten I could be blessed with🥲, my sister recently passed and through everything having her snuggle every night and how she hops around when I get home like a puppy get me through the day.. she eating great now gaining weight which was a struggle the first few days 😅 everyone at the shelter was helpful you do have to be persistent because theyre very busy but Im hoping to adopt again soon!

I adopted 2 kittens from this place. I worked with Cyndi and she was helpful and kind. She loves her job and loved what she does. I am grateful to have met her as adopting a kitten had become challenging and difficult with other adoption agencies. My kittens came fully vaccinated, microchipped and spayed for a very reasonable price. They even went as far as checking out my kitten who hurt her paw after having her home for 2 days. I will only adopt from TJ O’Connor going forward, and I would highly recommend. Thank you

Best experience! Staff was terrific. We adopted Panda an adorable Shihtzu.Couldnt be happier.

I adopted two of the greatest dogs. TJO made it very easy. They do not charge much at all. I would highly recommend them if youre looking to love an abandoned pup.

I absolutely love what they do for all the animals. And the community. Also that I can go there for dog licenses.

Last week my daughter got attacked by a pitbull no one came to take the dog .just today that same dog came running over after other small animals as well as people and once again that dog wasnt taken away .what is it gonna take for actions to be taken .that dog is not safe at all .he even tried to run into someone elses place and still .right after they left that same dog was taken outside again like it didnt happen

The most compassionate and Team TJO GOES ABOVE AND BEYOND FOR EVERY ANIMAL !!!They are the greatest!!!💕

Staff is always very helpful and friendly, thank you from Lisette and Chase

❤🐶Thank You so much for saving her life and taking such great care of her, we are forever grateful

TJs is a wonderful place,we are looking to adopt a dog. They will set up a meet and greet to meet their adoptees. Adopt, dont buy.❤️

These are amazingly kind, professional, service oriented people. The animals they care for & about are their mission. Eminently skilled & trustworthy.

Adoption process was simple and flawless, plus I got to bring home this cutie!

My dog escaped twice from or back yard over the the last 3 years, both times he ended up at T.J.O.C. it was kind of a process to get him out of doggy jail do to the fact that he had no license. The fact is that they kept him safe and took great care of him. You can tell when you go in there that all of the staff just really care about animals. We are happy to have are babies back.

Dont like the way staff interrogated me as if I was the one who abandoned the kitten I brought into the shelter.

Adopted a cat from here. Hadnt it been for the staffs suggestion we wouldnt have chosen to meet her, turns out she is a perfect match for our family. Animals appear to be well taken care of, staff is friendly, prices are affordable. Overall great experience. Only negative would be the wait times.

Had heard great things about these guys, and even worked with a local friend to send some of our strays in to them. All were adopted out–which is awesome.Our favorite stray went missing and turned up, obviously starving (she was basically skin & bones). Figured TJO could help her.Brought her down. The staff refused to look at her (literally) and wouldnt examine her. They spend more time trying to discredit me (saying no cats ever came in from my house, even though I can literally prove otherwise) and trying to convince me that there is no hope for this cat and it would be more humane to put her to sleep (because its getting cold outside) than to try and treat her and let her back out.When I wasnt buying any of that idiocy–they tried to coerce me into surrendering the cat to them with the promise that they would, take care of her after I left. AKA put her to sleep when I step out the door.That was back in December (2018).Im eternally grateful that they were such lazy humans; because of them, Spare Cat got to see Dr. Ricksgers (our regular vet) and is happy and healthy after being fed and receiving some antibiotics.Shes still mostly feral, but can absolutely live inside with humans with no problem (she just doesnt like being pet.), she uses her letterbox like a champ, she can go for her regular vet visits with no problem, and she even plays with her toy mouse at night (when she thinks no one is around.)The lesson here is: dont take any animals you DONT want put to sleep into TJO.

I adopted my boy Finnley as a companion for my older dog Riley. They were wonderful about making sure I knew he was a handful before I got him but he was great with me. He has responded well to training and is a cuddle bug, and loves everybody except for the trash men.

Center was very accommodating! Both my parents passed away within three months of each other and owned two cats. My wife and I live a couple hours away and had been faced with the task of relocating the two sisters. We tried friends and family and other shelters but had no luck. Thankfully T. J. OConnor took the babies and will hopefully have better luck relocating them. So thankful they were able to help in this time of need. Thank you so much!

Wonderful care and great place to adopt!!!

We took him home rescuing is always better this little guy is so happy

Wonderful and loving staff. Citizens of the greater Springfield area should be very grateful for the important animal control and adoption services they provide. They deserve, and have earned, all of our appreciation. Knowledge, pass it on

The staff are very friendly and knowledgable about the animals. I always try to donate when I go because they do so much for animals in the area on what I assume is a tight budget.Highly recommend them if you’re in the market for a dog or cat!

This is the best place to bring your pet. I just had to put my dog Ladybug down and they did a great job. You could not ask for better people. Thanks again I cant say enough about them. Thanks

So Happy with our new family member!

I adopted a kitten here in 2018. Everyone was wonderful. I love my baby. She makes me smile and laugh every day.

They very good and very helpful and loving

They took vary good care of my puppy Luna and that meant alit to me and my kids... The people there were vary nice also.

Was a good experience. Staff friendly and I was pleased with them allowing my kid to play wit the animals. And there promise to help us find a furry friend.

Cyndi was very nice and helpful throughout my kitty adoption. It was a very smooth accommodating process and I would adopt from them again in the future.

Grounded dog near Chestnut net on the streets was for 3 to 4 days brighter there to see if they would ship her and let us know if the owner called or if not we would have adopted her and we literally went there and asked and she was picked up two days after we brought her in so whoever your dog was it was white and black good breed chubby female and she was found on Liberty and Chestnut on the corner would have been nice enough to call and say thank you to us her bring her safely to Thomas J OConnor so you could come retrieve your dog

First time I rate any organization with a 5-STAR. TJOC is the very first. Highly organized, protocols followed, hygienic, you take your adopted pet with more than basic vaccinations, flee and ticks first month included, spayed and neutered.Knowledgeable staff at TOC go over the clinical record with you. Explained in detailed and follow up how are you doing with your animal companion.You also can share your pictures and experience at thier Facebook page.Ive visited about 4 shelters in West Massachusetts. All of them desorganized barely hygienic, staff is rude.

This is Willow i adopted her 9/12/19 she was a rescue from Texas and she has an Instagram now @willow_theadventuregirl follow along and see how she grows and see were she travels!

The staff at TJO are amazing! We went in for a meeting with a cat and her fosterer and when we decided that this was going to be a good match they had the paperwork done in about 30 minutes. They were thorough in going over the prior history and had some great resources for us. Im so happy that we got to bring Reese home.

Theses workers are the best and they really care about animals and people. The officer who came was patient and calm, and kind.

Advice to everyone who pays their city tax & get your tags @ TJO. Carry all your proof of paper work of your pets & neutered/spayed records. TJO doesnt follow their own files on each pet. They will over charge you for tags, because they only go by what your vet puts on the certificate given to you for proof of vaccinations & rabies. This is a BIG Foul & failure on their workers & system. Why keep a system file, you dont go by, when you have proof right in your system.Didnt even get an apology from the lady who attended me, she sent someone else to do her job & aplogize.If its in your system, a customer should not go running around to get a paper fixed because of a minor typo.So sad that they will over charge you, instead of helping correct the issue.Now I know why volunteers complain & workers quit.

I love it i got my new bby from them

Amazing service and always friendly workers.

It is very well organized and ran by people who clearly care for the well being of the animals. It can get very busy and hectic soon after they open, specially during holidays or in summer, but they have a good system to get to everyone who signs up to see a particular animal.After you adopt you get as much information as there is available on the pet you are taking home. You get a one on one consult with one of the volunteers about the proper care for your pet and other instructions.

Pickles on left ...fitting right in

This place helps with animal control if you see a fog without a collar in the south end area or over near baystate which happens more than you know which makes me very sad because they can get hit so easily and its like no one cares please call this place. Dakin doesnt have that but they do help shelter the. Thomas j takes them in even if you leave a message so lets help this stop happening especially during the coming summer heat.

Super great place to adopt a kitten. Very caring staff and very thorough. Appreciated them very much. Great experience. Truly the best

Well I’m gonna get a kitten and imma hope there are some soo yeah I have been asking for one for 7 years yeee

I cant really rate yet so i will give a 2 for now the waight to get my cat fixed is 3 months i guess because of covid! So once they get me in then i can give a honest rating

Love my dog lulu she is the best

Compassionate, courteous staff.

I am a veteran and I needed emotional support. There were many beautiful dogs there that I was shown but there was one that was special who had a leg problem that most people would have passed by I ended up taking care of that dog and hes with me now I love him more than myself and its only been 3 days. Beasley has saved my life many of times and only in the last 3 days I wouldnt change it for the world hes a blessing and so was the Thomas J OConnor Animal Shelter thank you.

Wonderful facility. Caring dedicated staff who obviously love animals. I was having health an financial problems...worried about my kitty. They messaged me back quickly...I was devastated to part with her but finally after some counseling decided right choice was to surrender her. Everyone who helped me and messaged me was very caring and empathetic. I really appreciated that. I never felt judged for the situation even at the same time as seeing they were concerned for kitty and glad I brought her in. Wonderful place with lots of resources A++++

Donated 2 carry crates. Was disappointed but understand that I couldnt get to see the pets.

Called several times. No answer. Arrived at place with several staff members sitting by the phones to find out they do not have any dogs. (Good for the dogs finding homes but still would have liked to not waste my time).

This is a wonderful place with great people working there

They love and care compassionately about all animals in their care. Have adopted from there in past, best experience ever, grateful loving pup.

Price was ok but mad at fact i.couldnt take ashes back and my cage was destroyed which they had to replace with a used one.

They are so fabulous at T J OConnor! Thanks for all they do.

Very positive experience for our first outing to choose a companion! Erin was especially helpful!

I have been to this shelter several times now during my trip to Massachusetts. This is the only shelter where the person working at the counter decides which cat you can and cannot adopt. It boggles my mind that you go in looking to rescue an animal needing a loving forever home, and you look at all of them behind glass windows, sometimes you feel a connection when the cat or kitten looks at you, nudges the wall, tries to pat at your fingertips- usually when you ask to see That cat you are denied or ignored and she will point you towards something different. She (Cindy) will also leave you in a room until closing with a cat for 30 minutes when you have requested to view a couple of different ones during your 2 hour visit, until you have literally run out of time to go through the adoption process. When I have adopted animals in the past, I have been able to view the Cat I REQUESTED to view, and not been denied because she thinks he wouldnt be a good fit for you.. frankly that is just ridiculous and NOT their job. I dont know if they do things differently up here in New England, but in my experience at shelters Anywhere else, they dont pick and choose for you whom youll be taking home. If the cat is healthy and adoptable, it should be up to you whether youre willing to take on whatever deep rooted psychological issues she thinks they may have in the 24 hours shes had the cats at the shelter.Unfortunately I had to take my business elsewhere after dealing with this woman, and have since purchased two cats from a breeder for $1000 that I would have gladly donated to the shelter had I been able to adopt the one that I wanted for our family. Lastly- they need to STOP advertising that each cat is worried or shy on their ads, or needs a home that is quiet or adult friendly only as I finally got to spend time with TWO cats there after speaking with a different representative, and both cats did wonderfully with my toddler, and my children ages 7 & 9. People in management that think their title is a license to control peoples actions should not be in their position.

Wonderful place that does great things for animals and their people.

They do wonders helping abandon animals and surrenders. Staff is awesome and well knowledged..

Best pets ever from here

What great people, Matt in particular. Eager to help, they went above and beyond to answer our questions and help us help an animal. You could tell there is a passion to seek the best for the animals in their care.

Extremely rude workers. Go to Subway next door instead. Cheaper and much more friendly!

My new babies!

I have gotten 2 dogs from TJO! They are so helpful m.j watching up my dog with his pal...they have also had wonderful events for the community to get involved . Then take excellent cre for how 4 legged friends. If you want to adopt and dog or cat please go to TJO. Its the best!

We adopted our fur baby there and the staff are wonderful! The price for adoption is the best around and you can tell that the animals are very well taken care of and loved.

Dan was absolutely AMAZING! He went far above and beyond what I was expecting when my cat got stuck in an impossible place ! He devoted so much of his PERSONAL time to helping us and I am forever grateful !

Because they are compassionate. They tried to help my Murphy the best the could.

I got my new Cat Molly from there store a good Pet store to visit.

Ive adopted two dogs from here. I wont go anywhere else. Yes you can go in there and have to wait, and the customer service may not be what you want. But these are all volunteers that do the best they can. Theyre under staffed certainly. Not evey animal on display is ready for adoption. Every stray and abandoned animal from area towns ends up there as well as the ones that are rescued from horrible situations.I been blessed with great joy from the animals that I have adopted from here. They were well worth the inconvenience. If you want to save an animal come here first. If customer service is your priority then go somewhere that has a paid staff.

We adopted a bunny from here. Initially, he was a biter, but we kept on loving him, and now he just loves being petted. Occasionally, he nips, just enough to let you know hes the boss

Staff were just amazing,Vinny did my case and although it cost me $250 I didnt have, the experience was warm and fuzzy, my animal (major)who is like a furry child of mine,t twould gladly give my life for his,was taken very good care of, cleaenn wtarm adiquite food, he stressed out btutt I thought it would be way worse, I give them a ten out of 10 , cant say a bad word about them

Very helpful for a new animal caretaker, Me!

My husband and I adopted a young adult, female, mixed breed who has proven to be a sweet dog for us. She had trust issues for a few months but with plenty of love, she has come around. Mia prefers females or soft spoken males and does not take to children easily. I am looking forward to adopting a male companion for her from OConnor Animal Adoption Center in the near future.

This is nicer place to go and get a pet they have the kindest people and is not that expensive to adopt

Adopted a cat from them. The put sick animals up for adoption. Be careful! My cat died less than a year of adopting her.

Eternally grateful for the expressed love and compassion from Lori, staff supervisor. Her true expressed compassion during my painful lost of my beloved, forever companion and buddy, German Shepherd, Max!

Got our dog here. Great staff. Go check it out.

Got my rescue there. They made the experience priceless

This is a great place to adopt a pet. They are so helpful and genuine. We had a great experience with them.

Worst company ever!! My mom was brutally attacked by a dog and is on life support! They did nothing to help us with detaining the dog! They wanted us to either do a 10 day quarantine at home or they can quarantine the dog themselves and it would be $400! I never in my life had this much rage over anything! I called Dakin and they were glad to help only they cannot transfer the dog. I called Thomas J. O’Connor again and explained the situation and they literally told me they were gonna back out and since we’re not bringing the dog to them and bring him to Dakin they would not work with us! I can only give them one star but I advise anyone that is going through anything similar to my family’s situation I would advise to work with Dakin, they are amazing!!

Great staff works hard for the animals

Ive adopted two cats from TJ oconnor. Cyndi was able to guide us in the right direction both times. She is a matchmaker! She makes sure the animals there go to good homes that are the right fit and Ive very much appreciated her judgement.

Great place to adopt a dog or cat. Weve gotten our last two dogs here, one a puppy and one a senior dog. The staff is very helpful and kind, and the veterinarian on staff, Dr. Lauren Atkins, is well qualified.

Great place to adopt your fur- ever pal

Cause they going to put my dog in good House

Vinny, an employee with TJO made it a very pleasant experience for me in finding a dog to become forever in my home. He was detailed in informing me about my new dog to be and was able to work around a winter blizzard for me to pick up my K9 son!

Had some nice cat be and dogs

Hated it! They act like because your at a rescue the first cat you look at you should take or your a piece of s#!t for liking a different cat.bad bad bad experience! Would be easier to adopt a child!

Went in to see a dog my mom had fallen in love with. Waited forever, which I understand because volunteering and whatnot, but the individual who set me up with the dog didnt even check to see if he was on hold for adoption. I found out when I left the room and a different worker who overheard finally asked me, Is your mom the one who has the hold on him? ... Okay. Small mistake. Well, rather big mistake but one thats easy to make. But then to call and just find out if that other family picked him up.... I called eight times and left two voicemails. Between their uncomfortable wait times (As they like to call it) and their ridiculous hours... Im just going to head to another shelter.

The shelter is very neat and clean , animals are well taken care of . The staff is overall nice , if youre looking to adopt a cat beware the older lady there is rude , pushy, and overall mean. Would not let me sit in a room with a possible cat because I wouldnt have money to adopt until Friday. I will now be looking elsewhere for my feline friend .

Very caring animal control officers, staff & volunteers.Excellent resource to the 3 communities they serve (Chicopee, Springfield & Holyoke).They even do TNR (trap, neuter, release) for feral cat colonies (friendly cats are put up for adoption).Every effort is made to work with animals with behavior challenges - very low euthanasia rate.

I adopted a dog here 6 yrs ago. They let me foster him for a weekend before adopting. He had been given up by his owners but Thomas J had him up to date on shots and had him there for quite some time. They are so dedicated to finding animals a good home. They spend time every day taking all the dogs outside, getting them walked, groomed and fed, even teaching basic training commands. They keep the whole building very clean.Recently my 11 month old blue pit bull got taken to Thomas J because he got loose and thankfully someone found him and turned him in to Animal Control. I was 3 hours away and my dogs were home with a friend. He had not been microchipped yet (he was done that week), and his name tag only fit a collar being delivered the next day, so he only had his vet rabies tag on. I immediately reported my baby missing on their answering machine. They check their messages every 10 mins or so, and within 10 minutes Dan from animal control called me back to let me know they had located him. It was such a relief! Dan loves pit bulls also and even sent me a pic of my baby in jail so I knew it was in fact him safe and sound. Everyone I have dealt with at Thomas J, and now animal control, is very kind, knowledgable and dedicated to finding these animals a great home. Although you have to pay for adoption, its to cover their vet costs, spay/neuter if needed, and boarding costs. They have toys and blankets for all the animals and they all have a good sized space in which to stay. You can get your dogs city license here and they offer spay/neuter services. I also had to pay to get my baby out of jail, but I wouldve been happy to make a donation otherwise. He was found after hours Thursday and they didnt open until Saturday, so they fed and housed him there. They went over all the fees and verified that I was my babys owner and kindly gave him back. Without everyone at Thomas J, Dan from animal control, and the person who turned him in that Thursday night 4/19, I might not have my baby back right now. Thank you all so much!! You have no idea!

If your looking for a Companion & Friend Forever this is the place to go. Everything you need os here. Wonderful staff . always a grew experience. Go check them out.

Awesome place to find a rescue! Great staff! And they take great care of animals..

About a month ago I adopted a wonderful small young dog from the shelter. The staff were great, and I was impressed by how thoroughly they screen potential adopters. Given the staffs workload, my opinion was a very clean environment. Perhaps a bit unorganized , but given the circumstance of being overworked, underpaid, and probably not as appreciated as they should be. A special thanks to Vinny. A staff who-among the others day after day must see the worst of humanity.

Very compassionate and caring place these employees deserve a pat on the back for what they do