The star is for the fast service after check-in. Blood draws make me nervous because I am not easy to bleed and require a good phlebotomist. I sit in the cube and the technician appears. No eye contact, not even a hello. She starts preparing her tubes as I tell her that I am a challenge. No reaction. She starts trying to find a vein and from what she is doing I know she is not good. Tries to bleed me once, unsuccessfully. She moves my arm and speaks harshly. She then moves to my hand which is usually a good spot, looses the vein and I could see a big bruise forming. I got lightheaded, which has never happened to me. She calls someone else that wants to continue, a much nicer person, but I feel sick and butchered and I want to leave. She asks me to come back and skip the line when I am ready. Absolutely not. I will find another lab in a week or so when my horrible bruises heal.

This is one of the worst labs I have been to ever. I did the online limited appointment reservation system to help with COVID precautions. I Arrived 5-minutes early checked in online and waited in my car only to come into a packed waiting room to wait for an HOUR. They sent me the text 10 minutes in that my technicians as ready, but that was a lie because I was not seen at that moment and I believe they pretended my appointment was complete in the system to meet timelines because when I went back up I had to check in all over again 20 min later. They are trying to work the system at this location and the appointment reservation and online check-in were useless—I was seen after all the walk-ins with no apology. There’s a quest on Lockwood that will have you in and out in 10 minutes, go there.

I was a little worried because of the other bad reviews, but my visit could not have gone smoother. I easily made my appointment on the website, and was very happy to see that there was an option to check in virtually and wait in your car until they were ready for you. When I got to the office, I was the only one there and the staff were super friendly. My technician was very kind and professional, and very efficient. I was in and out in less than 10 minutes. Everything was clean and my concerns about potential COVID exposure were unnecessary as I was the only person there and all of the workers were masked. Parking was very easy, and I would definitely come back to this location for future lab work.

I had inadvertently made an appointment for routine lab work at a different location than this one. When I arrived and asked if this was the right place, they saw that I had booked the wrong location. They were so nice, made whatever corrections were needed to the system, pulled the order and took me in for blood draw right away.

I read the reviews and I was so hesitant to go there but it was only place that fit my schedule.My baby is very difficult when it comes to drawing blood but they did fantastic job. I was so so impressedWait time was 5 minutes if not less.I really appreciate their hard work and patient ❤️

It honestly takes a lot to get me mad and this place put me there. I just left after having a 12:30 appointment and was not seen until about an hour after my scheduled appointment. It took the staff forever to check me in and even after, I still had to wait to be called back. The staff really needs to be reevaluated because the people who work here clearly do not care about their jobs. The staff are extremely slow, even with a little bit of people in the waiting area. When I was finally called back, an hour after my appointment, I had to WAIT AGAIN for the woman to draw my blood while I overheard the other staff talking and joking around (not doing their jobs). This place is conveniently located across from my job, but next time I know to drive a little further to the Greenbelt location for far better service and efficiency. This was one of the worst experiences of my life.

Worst customer service ever! They put me on hold and disconnect the call after 2 minutes. When i call back they put me on hold again and its been 35 minutes i have been on hold.

They were super friendly, wait time was close to none. Perhaps for everyone that has come here before and milled about for ages I strongly suggest trying to get an appointment to ease frustration.

Initially I was a little hesitant to go to this location because of the previous reviews i had read, but i just decided to taste the waters for myself and i have to say i was beyond pleased with the services i received right from self checking in at the Kiosk to the very pleasant receptionist to the phlebotomist. Clearly the management and team members improved on seevice delivery

If it wasn’t for the proximity, I would never go here. The staff is so incredibly rude and disrespectful. Front desk staff needs training and manners, desperately. Just an embarrassment of a company for allowing the behavior that I witness every single time I come here.

I have many bad comments to say or feedback to improve. I had a really bad experience with this company which made me go instead to Quest Diagnostics, and I noticed the big difference. Honestly in the future I will think twice about choosing Labcorp.First of all, I needed a group of 9 test, but I’m immigrant and my doctor is in Mexico, so I didn’t have an order in English and everything became a pain, plus I don’t have medical insurance so I was planning to pay with pocket money.I called the telephone on the web page and they gave me an adress and told me I just needed to show up and they will attend me and I could pay there, also they gave me cheaper prices. WRONG!They turned me around telling me they are Mary Center and they don’t take anyone without an appointment, plus they don’t do the service I needed. The lady didn’t even wanted to ask, she sent me straight to the webpage (which is very complicated and not working well, and by telephone someone says something and at the end turns out not to be true in the clinic).So I went to another Labcorp (where I registered) and the ladies in the front desk were very rude, very impatient with my English proficiency (they should be more understanding since many non-English speakers go there daily), I felt a little discriminated, also they told me I couldn’t pay there even when I had the money with me. They made me create an account in Requestatest.com to end up not finding that location, I tried several times in the labcorp portal and when I was pushing the button “create your account” was not working, something was wrong.So even when I was there, one hour and a half before they close, they weren’t able to help me at all, they just had 2 or 3 people in all that time and didn’t help me, and always with a very rude attitude . When the time to close came, they turned me away for the second time, IN THE SAME DAY!Not enough, next day (today) in the morning I called the support system to tell them I wasn’t able to create an account, so for consequence I couldn’t request a test by the webpage. The lady was extremely rude again and just told me I should have used another device, and I asked if that was the solution and she hung up the phone. Seriously?So I gave up on the bad service and the horrible and annoying experience and I decided to go to Quest Diagnostics, (which I didn’t go on the first place because somebody told me Labcorp was better).Turns out, the service was extremely easy with them and the most important, KIND!I made an appointment the same day one hour and a half before without any problem, I made my online account at the first try, when I showed up, the ladies in the front desk and the staff were extremely kind and helpful, they gave me advices about what to do and how for a next time, they helped me with everything and I went out with a good feeling.And besides that, was $80 dlls cheaper than Labcorp for the same tests!!!So thank god there are more options to choose and I really hope you guys can improve in the future.Honestly I felt discriminated and very frustrated.Thanks anyways!!

The employees at the counter need to be retrained, they talk too much among themselves and dont concentrate on what they are doing.

I rarely give reviews of poor performances, but for this unbelievable experience, I need to warn people about going to this place. They lost my blood sample. I had to call them after 3 weeks about my bloodwork before I was informed that my sample may be MISSING.

Worst place ever. My aunt had an appointment at 815 and she got called at 845. Waiting room crowded

No respect, No discipline, No Ethics and Manner. Very horrible lab never seen in my life, I advise people not to go there in any case.The company better to change it’s employees or close this location.

The waiting room is small and uncomfortable. After an hour and a half wait, I was not even called up to have my paperwork checked. I think they have a larger population than staff to service that population. And their waiting room was certainly too small people were sitting in the hallway. I would not recommend this place unless you have no other choice especially not on a Saturday. If you have the option Plum Orchard which is only 6 minutes away by car at least has a much nicer waiting room and seems a little less busy on a Saturday.

Their customer service is horrible. I recommend you go to a different location if you must go to a LabCorp.

This is such a terrible labcorp to go to. I Am an African American lady and i never been so disrespected by the doctor or nurse in the ofc of 11120 new hampshire ave md. There is 1 nurse in there who is also African American liter complexion and heavy with dreads for a hair style this is best to describe her cause i dont remember her name but she is the rudest person i have ever had to deal with. She was so rude towards me at from the beginning to the end. And once i find out who her boss is i will be reporting her.. bad business.. I feel sorry for the ones who have to work with her.

Awful. Horribly understaffed. Had made an appointment online and had to leave after 40 minutes and still wasnt seen. Save yourself the misery and go to Quest just down the street. They have always been polite, professional and timely.

I took my son to the White Oak location to get his blood drawn and I must say it was one of the best experiences I’ve ever had I had at Labcorp. I looked at the reviews and was skeptical. I did not make an appointment and the process went smoothly people who had an appointment before people just walked in. I talk to the desk receptionist several times, she was very polite very professional and the environment was calm and busy calm, I don’t know what the problem is in general but i didnt have an appointment and the process went smoothly people who had an appointment were seen before walk ins.My son really liked the phlebotomist. She was very gentle and he said if he gets blood drawn again he wants to go to her.Thank you

The staff seem overwhelmed but they try to be pleasant. I notice that so many people show up right as they open and theres no way everyone can be seen. And then you hear customers complain because they dont understand why they may have to pay for service and want to argue with the staff adn keep the rest of us from being served. I would have a hard time being pleasant if I spent half my day trying to get people to understand you have to pay if your insurance company doesnt cover lab testing. Its not the nurses or technicians fault; they need to call their insurance company. The waiting first thing in the morning is tiresome, but my mom was taken care of so Im okay. I do wish they had more privacy to deal with each individual at the front desk though.

Now they geting better customer servicethan befor kep up I was served nice way

Made an appointment for 1 PM. I arrived at 1210 thinking maybe they could get me in early. I walk into the waiting room and there are about twenty people already there. I dont get called until 1249. I still havent been called in and its 125. This is absolutely ridiculous. I still havent seen some people walk out yet. I empathize with insurance issues and what not but it should absolutely not take this long. I do not recommend this Labcorp to anyone who actually plans on doing anything with their day.

Terrible service and customer discrimination. I experienced racism here. I am a white young man who went in for some blood work--I was told to sign in and my name would be called. Several African American women came in, after me, and they they did not have appointments (I heard them say they were walk-ins). The African American woman working there proceeded to help them and never called me to the desk. I knew she didnt forget, she was looking right at me. At that point, I simply walked out and will never go back.

I had to get routine bloodwork, and was in and out in 10 minutes. The person in front was efficient and helpful, and the lady that took my blood couldnt have been nicer. Lots of negative reviews here, but I had a great experience.

I read some of the reviews an I disagree with them, Ive been using them for 6 months an they are GOOD!!!

I went on a Saturday morning and arrived to a full lobby (this wasnt a surprise). An hour later, I still hadnt even been checked in. I went to desk to ask if Id be seen within the next hour (I had another appointment). The girl whispered to me that they only had one person drawing blood and she wasnt allowed to tell people this because her supervisor was there. She then told me Id be waiting for 2+ hours. She advised me to go to another facility 5 min away. I was appalled as I looked around the packed lobby of people who had no clue. What a terrible business to leave these people waiting for 3+ hours (and possibly starving if like me they were required to fast first), rather than telling them the truth.

A disgrace, crowded, stressed employees, digital signup systems that do not work. Makes you feel like cattle.

I arrived at 10:30 am to a PACKED waiting room this morning and my heart sank (esp. b/c I had been fasting). When I signed it, the receptionist let me know that my appt. was actually at 10:15. I figured I was going to have wait with the rest of the group, but I was called back as soon as they finished my paperwork and was out of there minutes later. I was really impressed! I guess the moral of the story is to make an appt. in advance, especially if you have to fast for your bloodwork.

This is the worst place every; if I could give a no star I would. Very unprofessional staff....horrible

They lost my test samples. Go someplace else if you care about your health.

Terrible, incompetent service. The women behind the desk were l joking and checking their phones, and I think this is why they gave me the wrong set of vials. I didnt realize, my son dutifully gave a sample a day, and when we went to drop them off, they said they had made a mistake- a week worth of mistakes really. After a full week of this my son is more ill, and has missed more days of school while I am back at the beginning again. I have never posted a poor review before, but as a result of the incompetent staff my son is now more ill.

Make an appointment or spend your entire life here. They are rude and unprofessional and treat people with no appointment like second class citizens. If I had known that an appointment was necessary I would have made one. But dont advertise and give patients the impression that appointments are not necessary, when clearly thats how you operate!😡

I have never seen a more busy, crowded, chaotic labcorp office in my life! Smh, I left after approximately 5 minutes. It was so crowded I wasnt even able to get to the receptionist desk to sign in. I could only imagine the wait time! It was dirty, hot, and there was what seemed like a daycare of kids running rampant everywhere; I couldnt even get through the door at first because there were unattended toddlers playing with the door from the inside. If a person entered the office without paying attention, one of them couldve gotten hurt! Parents had no control of their children, and the employees had no control of that office. This was the worst labcorp Ive been to. Dodge a bullet and go to the Plum Orchard Dr. location 8 minutes down the road; its quick, clean, and quiet.

If there is a thing as no star i will give this God forsaken place. I arrived at 730 and at 9am no one has attended to us. LabCorp should investigate this office and make changes to management and staff. Employees were rude and lacked customer service.

Waiting room was empty when I got there spent less than 20 minutes with the whole process even being new to this location. Nurses were friendly and funny. Will be back next time I need blood work

Worse service ever!!!, I cannot begin to describe how lazy this people are, and thats an understatement,thats why I love Quest they do care about you.

ALWAYS LATE TO OPEN ESPECIALLY ON SATURDAYS, APPOINTMENT AT 7:30 BUT THEY OPEN THE DOORS AT 7:45. THE WORST LAB CORP STAFF I DONT EVEN GO TO THIS ONE ANYMORE UNLESS YOU GOT TIME TO WASTE

I looked up this location, and based on the information on the site page about wait time not very busy at this time, I went to have blood drawn arriving at 11:30 on a Saturday - ha! I walked in and the there were at least 30 people in the waiting room and the place was going to close at 12pm. I asked one girl how long shed been waiting and she said, an hour. Needless to say I left. LabCorp should have a way to know the wait time for services.

The lady at the reception was very rude to everyone! Treating people with disrespect and yelling like they were her kids or even worse. She needs some training in how to treat people who comes in for various medical issues. Some is already having a rough day!

Worst service ever!!!!! I waited for like 2 hours and the room wasn’t even that full.

Very crowded which could be resolved with more staff as there was only one person taking blood.. Waiting room was very dirty. Try to find another location other then this place!

This is the worst location .. after 3 hours my turn and then another 30 min inside .... no thanks but Ill never come back this labcrop

30 people waiting?!!!?! Horrible. Had to leave for another location. What a disgrace.

The wrest place ever

Worst place Evar..

Terrible service

If your doctor sends her to test here, ask her to change. I made an appointment for my daughter on an empty stomach and she was treated an hour later. And the worst thing is that the person who took the blood sample yelled at my daughter because she was afraid obviously she is a girl

This place is disgusting the employees are not friendly as if you were going to ask for something for free please look for another place and above all they are less friendly with the Latino communityI went to the side and they are very professional 12010 plum orchard dr and there are many more where they can go

I like a lot

I did not like the nurse did not disinfest the hands with the same league that I use with other patients that with my baby and did not throw it there is no match.