I wanted to give Jet Title a try on a land transaction that I had under contract. Opening title was fine. The complete and utter disappointment came not when my client terminated the contract for failed feasibility - totally fine, but when I found out that it has taken more than 6 weeks since submitting the rescission to get my clients their earnest money back. It has been a circus, and we still dont have the earnest money returned! First the original escrow closer left. So the file was sent to someone else. When the rescission came in apparently that went to a 3rd team, who it would appear just decided to ignore it. When I was made aware of the failure to return EM to my client, I wrote immediately to Title rep, Kevin, who passed the message to Cassie, who passed it to Brittany, then silence. I have since made calls and emails, and still silence. It literally makes me sick. Save yourself the stress and dont bother.

As a Realtor in AZ, it always makes me nervous dealing with out of state title and escrow companies. Jet closing did an amazing job and kept me informed each step of the way! It was nice to receive automatic updates rather than having to call or email asking for them. My clients transaction was managed very well and closed on time. I was very happy with the level of service provided!

JetClosing failed to close on time. Working with them was a nightmare. There was a constant delay in every step, and they barely answered my call during the whole process. Home purchase is supposed to be exciting, but ours was not, thanks to JetClosing.

NIGHTMARE EXPERIENCE!! Total lack of communication and transparency throughout the entire closing process.First, the escrow officer originally handling my case left the company in the middle of my closing. Fine, except no one notified me! I was sending emails and leaving phone messages to an unmonitored inbox for almost two weeks.After escalating the issue, I found out that my closing had been handed over to someone else......who happened to be sick that day. I called repeatedly and was reassured 4 times over the next two weeks that although she is still sick, she would be back tomorrow. Though they claim that other team members are covering for her and monitoring her inbox, I doubt it since I did not receive a single reply to multiple emails sent. I totally understand that personal issues arise, but I am on a deadline and need to know whats happening (let alone paying for this process)!The only people I could get in contact with were a couple of nice ladies that answer the general office phone number, but they couldnt provide me with specific updates, as they are not the primary person overseeing the closing. I failed to get details on if things were missing for my closing and what the estimated closing date would be. Instead I was hit with please be patient and things look fine to me. It wasnt until the day before our target closing date when it dawned on me that we were still missing closing documents.After ushering the process through for two days as if it were my full time job, we were finally able to close just one day late. The first and only time I heard from my loan officer was the Congratulations! email at the end of the process. My real estate agent and loan officer also sent a dozen emails to Jet Closing during the closing period to no avail.I could tell there were communication issues very early on in the process and raised concerns. However, nothing changed. Though we closed only a day late, the stress of unanswered emails and not knowing what is going on was unbearable.

Never, ever, ever should you place your transaction, trust or professional reputation with JET CLOSING. Ever. I already had several terrible closings with my agents with this start up escrow disaster. I warned the agent to negotiate to go anywhere but JET Closing. I dont want to do a I told you so. But that is all I have been saying for weeks. And surprise-surprise countless messages unreturned, managers that sit idle, escrow closer that cant do basic math or even draft basic correspondence. My complaint file for DFI (Department of Financial Institutions) is bursting with examples. But bottom line, this company is not equipt to do business and it puts your clients and your business in jeopardy.

Yet again. The absolute worst Title and Escrow experience . Non responsive, canned /unprofessional responsive. Managers that hide out rather than help out. Zero urgency , zero pulse. I tried to reason with the listing agent that using JET was a terrible idea, based on several experiences (SEVERAL) but the agent wouldnt listed because his kids best friend works there so despite my epic transaction woes I told him about he thought his little buddy could help out. This company will cost you your professional relationships and reputation. They fund raise for corporate seed money, there is no way these people should be responsible for asset transfers. It is totally not worth saving a client a few hundred dollars or the countless hours you will need to spend to babysit your files or make 30+ follow up calls. Nightmare !For clarity- this is in WA State and yes we have given feedback to managers and growth reps It is just as bad now as it was months ago.

Buyer Beware.Seller Beware.Agent Beware.That sums it up.The most unprofessional, unresponsive, and unprepared title and escrow company.Title staff on 2 transactions just do not have the experience. Agents, Buyers and Sellers make numerous calls with no reply.We have nearly 30year experience, thousands of transactions and were duped into believing this virtual based vendor would be a good fit. We verified talent that had great reputation in the industry from other companies and all of those people are gone. This is our absolute worst vendor fail.

Our home buying relies on them to communicate with us and our lender. I found out two days before closing from my lender that they had been ignoring the lender. when we called they tried to claim that our lender hadnt sent them documents. We were told the person handling our file was very busy and would have an assistant call back. No response to our lender our agent. In the competitive Seattle market I wouldnt recommend.

I am a former employee. My opinion should not determine whether you use this product or not.

Very friendly and professional staff. I had the opposite experience as one of the bad reviews here. I received constant updates and carefully planned my closing around the pandemic. Would recommend!!

I close a ton of real estate with Jet. I love that they are streamlined and efficient. They save my clients a ton of money and are full service. Anytime I need something, I get a hold of someone right away. Also, their organization is really great and they just dont let things slide through the cracks. Welcome to the 21st century escrow companies. This is probably the future of escrow. -Thanks.

As an employee of JetClosing I can say it’s one of the best companies I have gotten to work for. The culture is truly nurturing and fun, while being innovative to an archaic Industry. Saving consumers money and allowing their agents to be more efficient in their role is a win win and I am proud to be a part of it!

Typical online company-never talk to the same person, no one knows who is doing what or who received what. Constant updates needed as no one tells anyone anything. Dont recommend. Fee savings is NOT worth the hassle. If the listing agent wants them...balk!

My job is developing my brokerages relationship with title companies at a national level, and so far we have not found a more incredible title company than JetClosing. After learning on an intimate level about the business practices of hundreds of title companies across America, my appreciation for the transparency, automation, and reliability of JetClosing. Their model allows our realtors to spend less time managing the closing, and more time doing what they do best - working with clients who want to buy and sell homes. Were grateful for everything JetClosing has done to improve the experience of our agents!

Had a problem with them. They are currently holding 783$ that is owed to me and non of there agents are returning my messages. If this was corrected they would be a 5*