SLOW & terrible service, if you pay for insurance online once you get to the location they charge another auto collision fee for each day. Passed ONE 3.25 toll and they charged $25 extra.

Have some compassion because we arrived at 330am. However, they had no record of our insurance purchase and it took far longer than it should have to rent a car. Car was great, and the shuttle service from the airport very helpful

The staff were very short an inpatient. They have a lot of rules and sign stating “DUE TO COVID” but aren’t holding up their side of the bargain. My car wasn’t clean because the member before me contract was in the visor. I spoke with a crew member and he upgraded me right away for the inconvenience. On the return side they are not considerate of your time and fly out! Thanks for the airline 2 hr traveling rule of thumb. I asked for a return shuttle and told i would “JUST HAVE TO WAIT”They are in a great location. If you are staying in Carolina.

Very expensive to rent. Would not recommend

Please avoid this place worst costumer service

Customer service not avalable. I messaged them twice because of questiosn regarding to my booking, but none of them were answered. Avoid them as much as you can if you want to save your money.

Terrible terrible customer service. Was told I was only paying around $500 and checked my credit card statement and they charged me damn near $800, I understand there is fees but they did not even take the time to explain them to me. When I called to try to come figure it out the guy told me I was pretty much out of luck and they could not help me anymore. Sad. Very sad. Almost ruined my vacation

Company is unprofessional and rude. I called upon arrival to have the shuttle pick me up (I arrived at 2am). I was instructed to stand in a specific section for pick up (section B). The shuttle came after 15mins and stopped in the section before me and was got fully loaded so by the time it got to me there was no space. I called the company back to ask 1)why they had me stand in section B knowing there when pickup was in another section? and 2)complain that there was no space and now I have to wait another 15mins.The rep (same rep I initially spoke to) didn’t even apologize or tried to be considerate of the situation he simply answered “oh well, if it’s packed you have to wait”.At 2am the last thing anyone wants is to be given the run around, incorrect directions or wait extra unnecessary time due to the incompetence and inconsideration of a company.I strongly recommended finding another car rental company. I went with this company because it was cheaper compared to others. However, it’s worth paying more for better service and quality.

The service was great when I was there. The car was clean, ready and waiting for me. I didnt notice it the first time around the block (on the left/south side of the street is a small lot, with a Charlies Car Rentals sign). Dropping the car off took

I would give this a zero star if possible. I had a reservation and I got there at 12:03 pm. The person working there was in her car. She saw me and asked if I was the person with the reservation which I said yes. She says....come back at 1 Im on break. Worst service ever, she couldnt take 5 mins to give me a car which I could see in the lot ready to go. I walked over to enterprise where they were happy to help me as a walk in. Glad I didnt prepay for this. Google this company and you will see many complaints. Save yourself the headache and go to another place.

Wow where to start. Worst customer experience. The customer service rep challenged my insurance and said that she knew best what insurance is. She also demanded two phone numbers on file which is ludacris. I would rank this business as a zero if possible. Extremely disappointed. Do not put yourself through this, an extra $5 a day at any of the competitors is worth it (I went down the street and had a car in under three minutes). Also they charge more for the auto tolls then their competitors so you may end up paying more anyways.

Poor customer service! The lady at the front desk had a very poor attitude. I will never rent a car from them again.

Friendly and efficient!

Great service

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Good price