We had been with our former State Farm Insurance broker since 2008 who retired, then whose practice was taken over in 2018 by the effective and empathetic, Ana Orozco. Like others stated, we find that Ana Orozco has treated us as valued clients in all our interactions.As a case in point, during the 2020 fire summer season, Ana unexpectedly contacted our household to advise us of the changing red zone / evacuation lines in nearby zip codes which was hugely surprising, but which we found to ultimately be, caring and pro-active. Moreover, in 2021 when State Farm’s corporation rolled out policy & pricing changes, she did a Zoom conference call with us, to walk through the changes & to review ways to alter our policy for savings.Her staff members form her great support team. Veronica, Maria, & Jackie have professionally assisted us in various capacities. Each have proven helpful in a clinch, whether forwarding key policy change requests, taking over the phone payments, booking appointments, or communicating essentials. For example, in Spring 2021, I contacted the front office to advise them of our pending car purchase (within 24hours). All details were passed along to Ana & on the next day of purchase, our new State Farm auto insurance policy was queued up, ready to go.This particular brokerage firm & staff are overall quite responsive, and continue to represent a positive client experience.C.U.

We worked with Maria on Ana’s team, not Ana directly. We were shopping for homeowners insurance.Maria helped us get the perfect balance of cost and coverage, with multiple quotes for covering auto as well. As a first time homebuyer, she helped navigate the terminologies and implications without trying to create a false sense of urgency, as many agents do.She was glad to run multiple quotes and was very responsive throughout the process. This is important to know if there is a claim in the future.Extremely personable, professional and responsive. Would recommend.

Ana Orozco’s office helped me with my auto insurance. They were very informative and patient throughout the entire process. They explained everything to me in great details. I never felt pressured or rushed. Their professional approach and mannerism made me feel comfortable and confident-it was like talking to a friend rather than an agent. Thank you guys for your amazing service ✨👍

After telling Veronica Lopez my issues about my policy,She immediately tried to get the best solution and contacted my agent here at Texas to get answers and it doesn’t took that long and my issue got fixed. She communicated real well and explained everything clearly.

The Orozco office is always available for my questions and concerns pertaining to my multiple policies. Overall, the customer service is handled professionally and with great knowledge. I love the availability I have with this office and no question goes unanswered.

First of all I want to say that from start Maria was so sweet she was super helpful and overall a good person to talk to i got all the help I need was so professional and answer all my questions prefect she explained things to me that I didn’t know Existed and I’m overall happy I made this move over to State Farm I will definitely recommend this to my family n friends and I’ll give out information about you guys thank you so much for a good and safe insurance place I can trust 10/10

Ana, Maria and others in this office form a very friendly and knowledgeable team. Helped make many changes to our policies, which were challenging during COVID times. But they followed up and made sure everything was done as requested.

Thanks Maria for being very pleasant, knowledgeable, and patient in helping me quickly find the right auto and home policies. You clearly presented all options and helped me make the best decision to get better coverage at a very competitive rate.

I havent gotten my license yet, actually in the process but they were able to find a great policy and reasonable rate a month even though i havent got my license yet. And being a first time insured driver feels great and with the coverage i was able to get im sure i will be with state farm for a long time. Not to mention that my agent was very nice, processional, and she made me feel comfortable and assured me i was in good hands.

Professional and reasonably responsive team. Maria was very helpful in sorting out my policy and making sure that everything was correct when I needed to make some minor changes.

Very Good Customer Service, ✅Friendly and Professional,I will give 5 Stars ⭐⭐⭐⭐⭐Thank You Very Much. 🙏

Maria Maldonado working through Ana Orasco has been personable, shown superior knowledge of her industry, demonstrated great patience and professionalism with me ( a fairly demanding client). I view Maria and Ana as first rate resource in my financial situation.

Maria was very helpful in giving me all the information I was asking about definitely made the process super easy.

Ana Orozco has shown great professionalism and great knowledge of her business. Thank you for your excellent service.

Great service Maria really help me get the best insurance for my need she answer all my questions and broke down every detail of my policy

Super helpful without being pushy. I was able to shop around and this team was very accomodating.

Everyone that I have spoken to is polite, professional, helpful, friendly, courteous and caring. Especially Ana.Great customer is what keeps clients.

Thank u for your good work timely manner,I’m really appreciate it María Such a excellent hardwork excellent,she explained very wel!!

Maria went above and beyond. She is very friendly and communicates clearly.

It really is a great service that they provide, in fact, I am very satisfied and that is why I recommend it

Ana and her team are amazing. Thank you for getting things situated and done for my business insurance. Great service. Highly recommend!

Ana is a great agent and it was such a pleasure to work with her on our company auto insurance. I would definitely recommend Ana Orozco to anyone needing insurance in the San Jose and surrounding area!

I left my previous State Farm agent because it literally took months (if at all) for her to respond to messages or calls. Ana is the total opposite: prompt responses, professional attitude and she even has her younger sister working for her which really impressed me. Super friendly family all working for State Farm! Highly recommend!

I spoke with Ana Orosco, she explained my policy and benefits. Everything was worded perfect for myself to understand. She was very professional and kind. Im glad to be a state farm accountholder. Their roadside assistant is awesome too. Always got to my destination on time.Thanks againTeresa

Great team all around! The team members actually care about you and are very helpful with all your insurance needs. It was a pleasant experience working with Ana and her team!

Great customer service!!! Ana, helped us so much with our paperwork for our insurances. I definitely recommend her as a agent. Thank you so much for your help!!!

Ana and her team couldn’t be more helpful and kind.

Great customer service

I was very impressed with the professionalism and friendliness, Ana was very patient explaining various options. I was very pleased, I highly recommend Anas office.

From Auto Insurance to Life Insurance and Homeowner Insurance, Ana and her team will be able to help and make it work for you and your family. They offer professional and excellent customer service!

Superior customer service, quick response time, friendly and professional agent. Willing to go above and beyond to ensure best coverage for myself and my property! I will definitely be recommending Ana Orozco to family and friends!

Very kind, truly helpful, and really quick to respond when I called with an important question.

She does her job very well, she really cleared all my doubts, she is good at what she does.

I am Gerardo and I am going to tell my story with María Orozco. Very excellent service at very reasonable prices. I am very happy with my agent with this insurance. I highly recommend her because she treats me very kindly and I have no doubt that I wanted to, I will be with State Farm for a long time. Maria.

Hi, Im Jose and I want to comment that I got my insurance thanks to the good service of María Orosco, representative of State Farm, if it were for stars, you gave him up to 6 because the treatment is very special, nice attentive, make you feel how important your work is, so did one of your Quality of attention is very high and they explain everything to you in detail and if you have questions you come without any because they answer everything I am very satisfied with the service and attention and apart from being very generous and always with a smile I would recommend them to all my friends and acquaintances with them thank you very much 🙏