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Rainbow Castle
4030 Culebra Rd Ste.105, San Antonio, TX 78228, United States
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Ar
Review №1

Fantastic experience!! For $84 we were able to rent a Fourth of July themed bounce house and table overnight for our boy Devin and he was so excited to see it! Hes our Boy Scout and he loves seeing anything red white and blue! I had communication with Juan and he let me know that our house reservation would be ready for our date of choice and that our bounce house would be clean for Devins special day!! Im new to the area and I wasnt sure what company to go with but I will definitely stay with Rainbow Castle for our next celebration!! Thanks yall for doing a wonderful job and having a great selection to choose from!

Da
Review №2

This company was fantastic - very commuicative, affordable, and very customer service oriented. they were on time and stuck with the timing quoted to us. We will definitely be going back to Rainbow for all our events. Thank you Rainbow - you made our lil guys day! :-)

Ja
Review №3

Wonderful company.Great professional owner.

Br
Review №4

The pricing is amazing. I was able to book last minute on a Friday evening for a Saturday party. Super clean and my kids loved it. I will definitely use them again.

Ka
Review №5

Very professional, sent up to date texts on arrival time for drop off and pick up! Very fast setup and break down!! Professional crew and very polite! Will definitely use again!!!

Me
Review №6

Absolutely amazing service! The best deal I could find the wet dry water slide combo was SO fun. The only company I could find that offered chairs too and the price isn’t outrages to add them. They dropped off day before and will pick up day after. I will definitely be using for future birthdays!!!

la
Review №7

The kids had a blast for my daughters 4th party! We had issues with the neighbors and they were kind enough to come reposition the water slide. Super kind we will continue to use for all our kids parties

Zo
Review №8

Very great prices and service! They showed up the day before our party to bring and set up the inflatable at no extra charge, we had a water slide. The kids loved it! I will be using there services in the future again. Thank you and keep up the great work.

Mi
Review №9

Absolutely amazing place to rent any inflatables from. They are super quick, affordable and just an overall great experience to work with these guys! If you need an inflatable, these are your go to guys! Kids absolutely had a blast! Thank you Rainbow Castle!

Fa
Review №10

I had a good experience with this business. They had a very good selection for dry and wet inflatables. We went with the dolphin wet slide for my daughters 5 year old birthday. The reservation process was fast and easy. I received a text 5 days before the event. The day before I was given a 4 hour window in the afternoon when the slide would be delivered. I live on the outskirts of the county so I was one of the last deliveries. The guys showed up and had the slide up in 30 minutes. The slide was a hit with all the kids including the teens and even adults. When they came to pick it up they were finished in less than 30 minutes. The price was reasonable which includes delivery, set up, removal and all day rental. Some other businesses will add a delivery and set up charge or only have rentals for a few hours with extra hours charged on top of the inflatable charge. Having the all day rental is great because kids will be out there all day and sometimes the party goes longer than anticipated. We will definitely use them again and recommend them to friends and family.

St
Review №11

Absolutely amazing service and prices!! Everyone had so much fun adults included :)

St
Review №12

Great experience with Rainbow Castle Party Rental! The price was amazing for a bounce house, multiple tables and chairs. Everything was clean and well maintained. Free delivery and set up — driver was prompt and courteous and texted before arrival. We’ll definitely be recommending them and using them again next year!

Ro
Review №13

Thank you so much to Rainbow Castle Party Rentals for helping us out on such short notice. We had another company who bailed on us at the last minute for our HOA Block Party. Rainbow Castle came through for us with only one days notice!! We cant express the joy we felt when they came through! You guys are great and so understanding, warm and friendly! We will definitely be looking to use your services again.!!! Delivery, tables and chairs plus the bounce house with reasonable prices, you cant ask for more! Thanks again guys!

Ma
Review №14

This is definitely the best deal for planning a party on a budget. They are quick to set up and take away. I highly recommend these guys!! Look forward to using them again in the future.

Ya
Review №15

Great company!I am very picky and I can say I have no complaints. Juan was great. He answered all my questions. The gentleman that drop the bounce house was very nice and efficient. The same gentlemen came to pick it up and he was great. The bounce house was clean and in great condition. I will definitely use this service again!!!😀

Gu
Review №16

Birthday party for a 6 year old. Needed a bouncy house. It came with tables and chairs for one hundred dollars. Awesome deal! Great service! I would highly recommend. They contact via email and text and use PayPal for deposit. Small gripe was the cash needed upon delivery without change on hand but I can live with that.

Da
Review №17

Great service experience! Rented a package of bouncing castle with tables and chairs. Easy reservation process. Received confirmation of reservation soon after submitting the order. They provided updates of the order and confirmed time of delivery. They delivered bouncing castle, tables, and chairs in a timely manner. Bouncing castle was clean and without defects.

Vi
Review №18

I placed an order last week, the next day I get an email its an extra $25 because Im outside loop 1604...I reply and ask if it can be waived since I saw free delivery on their website and since Im literally a block away from 1604, never got a reply. I called today and ask him, I tell him the same thing I said in the email last Friday and he says yes youre 1.6 miles outside 1604 so I cant waive it😒 really? How long does it take yall to drive 1.6 miles? Smh...and on top of that my neighborhood is right off I10 access road so theres not even any lights that will make that 1.6 miles take longer🤦‍♀️ horrible service, specially since he never had the decency to reply to my email last week...

Ca
Review №19

Great experience! The team kept in touch about the delivery schedule and brought everything the day before the party. The princess castle, tables, and chairs were all clean and well-maintained. This will be my go-to in the future and Ill highly recommend the company to others.

St
Review №20

Very pleased with this company and the service they provided. They communicate very well when it came to delivering and pick up. Highly recommend them. They did awesome to have it ready for my son party thank you again

Di
Review №21

Rented a water slide and it was great. They respond to all your questions in a timely manner. They even offered to drop it off a day earlier for no extra charge. You cant bet the price or the free delivery. Will definitely rent another balloon from them !

le
Review №22

Felt like I was getting a steal for what we got. Very reasonable prices and great option for bounce houses. Prompt and on time. It rained the day of our party and they gave us option to cancel that morning no penalty. We did not cancel and weather turned out great. They picked it up two days later due to rain next day. Only thing I wasnt too fond of was the bouncer was super wet and we were told it would naturally dry in 15-20 minutes and it took way longer than that so we all got in with towels and dried it down. After that it was perfect. I was called by the owner for updates and delivery. Very nice and curtious. Im booking with them again for my sons party. Im guessing it was so wet since they clean before every rental, which I absolutely love being that Im a germ freak!

Am
Review №23

The price on the rental packages are the best. They delivered and picked up in a timely manner! If you are looking for an affordable yet quality bounce house service this is the vendor for you! Will for sure be using them again in the future!!!

Vl
Review №24

It was a positive experience in dealing with Rainbow Castle personnel. Bouncy castle was set up in a timely manner. It was clean and the price was the best deal when I shopped around. Will definitely do business with them again. 👍👍

C
Review №25

GREAT service, prices, and equipment! Searched & searched but couldnt beat the deals offered by Rainbow Castle Party Rental. Service was outstanding, very easy reservation & purchase. Updates were given for delivery and pick up. Very happy all around, we will definitely be using them again!

Ra
Review №26

We have used this service 3 times and each time we were very pleased with the communication, professionalism and on time service of the whole set up team. We hope to use their services again in the future. Thank you.

Sa
Review №27

We were SO IMPRESSED by how prompt and professional Juan with Rainbow Castle was! We just finished celebrating my daughter’s birthday and the first thing I had to do was get online and give them 5 stars!! They were one of the few rental places who answered their phone, returned calls/emails quickly, and gave the BEST QUOTE! We rented the combo castle and tables/chairs. They texted when they were headed out for delivery and delivered early so we could get everything set up! All items were in great shape and the kids had a blast!! Thank you very much, Juan!

M
Review №28

We found Rainbow Castle and sent a request for a moon bounce. We received a reply almost immediately. Our daughters party was Saturday 03/11/17 from 11-3:30 pm. Once we got notification that delivery would be sometime between 8-12pm that Saturday, I sent a message and was told NO worries we can drop off the moon bounce on Friday and pick-up on Sunday at no extra cost to you! I cant tell you all how awesome that was not having to worry about it! The deal is unbeatable! Moon bounce, 3 tables and chairs for an amazing price! Best customer service ever! We will be renting from here from now on not just for birthdays but for family events too!

Li
Review №29

We rented package #9 and everything was wonderful! The jumpy castle was very clean and well maintained. Delivery was easy and Juan is great to work with. Highly recommend!

An
Review №30

I HIGHLY recommend Rainbow!!!!!! they deliver up to the evening before and pick up the following morning. the products were clean and very well maintained. they are prompt and very courteous. I used them last year for my daughter and will be using them this sunday and every year after. cant beat their prices or customer service!!!!!

Pa
Review №31

I rented the princess castle with a slide inside. I got the package deal that included tables and chairs. The bouncy was SO awesome. The kids played for hours and hours. I was very happy with the quality of the castle and service from these guys. The rental price is unbeatable in SA! Most places wanted Alot more money for equivalent rentals. I will definitely rent from these guys again! And recommend to all my friends! Thanks for a great party. 😃

Br
Review №32

They were one of the few companies that provided insurance and inspection so that I could get a permit for use at Brackenridge. Having to go through the city required a lot of back and forth communication and they were helpful with it. They were prompt for set up, a little behind for pick up, but that was understandable given their circumstances that day. I had no issues and would use them again.

Ma
Review №33

You cant beat their prices plus the delivery is free AND they had great customer service! We were extremely happy with this company. We will definitely return! (:

Ed
Review №34

Great experience, they showed up on time and set everything up real quick. Service on the phone was really great as well. My only issue was that they didnt pick up that evening when they said they would, they picked up the next evening. Not really a problem, I mean we got to have a moonbounce for an extra day. They said the guy who was coming to pick it up couldnt get down the driveway, which is fine. Just maybe give me a call next time, keep me in the loop. With our big yard, we are definitely renting from them again.

Ch
Review №35

Great service. Impeccable delivery, set-up, and take down. You’ll be hard-pressed to find other party rental vendors with the same value and packages.

Ve
Review №36

Bounce house was VERY CLEAN! Pretty much had it for a day and a half, which was fine and set up/take down was fast.

Ju
Review №37

The crew was quick, attentive, and helpful. Overall a very pleasant experience.

An
Review №38

We were very pleased with our interactions with Rainbow Castle. They were easy to source, easy to book, showed up promptly, and picked up when scheduled. The equipment was in good shape and their associates were very efficient and friendly.

Ka
Review №39

Couldnt ask for better. I called and they promptly returned my call without me even leaving a message. They texted more than once to confirm rental and set up time. Items delivered and set up well in time for the party. Bounce castle was very clean. Pick up was later than expected, but they kept me fully informed and the kids had one more day of fun. Highly recommend.

Sa
Review №40

Great customer service! Good quality bouncy house we rented for our daughters 4th birthday party. Would recommend and use again!

Cy
Review №41

Prices are legit, moon bounce was clean, perfect place to rent for my sons party thanks guys 😊👍🏽

Ch
Review №42

This business is close they need to take down their website and hours.

Ja
Review №43

Awesome service and great value, recommend them for your next party or gathering!

st
Review №44

We have been using Rainbow Castle for over 6 years and always have had great service every single time.

Sa
Review №45

This company goes above and beyond for you. They are very respectful, reliable, and accommodating . I will definelty will use them again!! Thank you Rainbow castle!!

Va
Review №46

Easy and great to work with! You can’t beat the price and you get great service!!

Ka
Review №47

Omg this was the best experience I’ve ever had with a moonbounce company!! Super quick and super great price for amount of time I was able to keep slide! My daughter loved it and so did all the neioghnorhood! Thank you 😊

Pa
Review №48

Greatest price in san antonio very friendly employees and service will be using service again if needed highly recommend!!!

Ra
Review №49

Great service and cant-beat-em prices. They deliver and set up and teardown and pick up. Will always use them as long as I need a moon bounce for a kids party!

As
Review №50

Great price and great customer serves!!I was happy with the water side i chose and so was everyone else.cant wait to rent it again!!!

Ka
Review №51

We reserved a castle for this weekend, unfortunately its supposed to rain for the next few days. Rainbow Castle called me and asked if we wanted to cancel, reschedule or continue with our plans. We chose to cancel and they gave us a full refund of the deposit.

ju
Review №52

Friendly and understanding staff they keep in touch with you and are very sweet and helpful

Yv
Review №53

Vey very poor way to conduct business!! I called the phone number on Thursday, for a water slide on Sunday, the gentleman told me yes they have one available to book it online, thats the way they prefer you to reserve your water slide, so I do exactly that, receive no response, no Follow up email like it states within 24 hours, so I call him back to confirm, no answer, yet still since Thursday, partys tomorrow?! To top it off, you cant even leave a message!! 👎🏼

Ri
Review №54

Very professional, provided the bounce house and picked up with out any hassle. My family had a great time!

Ju
Review №55

I am very happy with this company they are very profetional and their prices are unbeatable. Thank you guys for your great service.

SW
Review №56

I will never use Rainbow Castle Party Rental again. They were very rude and unprofessional. They showed up 3 hours late, were extremely rude on the phone and failed to pick the jumpy castle up for two days. When I called the owner to complain that they hadnt shown up yet (I waited all day for them) he said I said I am sorry. Thats all I can do. He offered no discount and no his apology wasnt even sincere. I was very disappointed with my overall experience with this company.

Ch
Review №57

Juan was very kind to me! I had to cancel my sons birthday party and change it for the following weekend and he was able to accommodate me and reschedule the event!

Ti
Review №58

Great prices!!! We even got to keep the slide an extra day for free.

Ga
Review №59

This was by far the worst service we baggage had. We rented back in March and it was raining they called us the day of the party and said they were not going to deliver the moon bounce. We finally got the owner to bring it then we decided to give it another chance. We had set up a party rental for my daughters party they came and delivered with a table short he only wanted to give a 5.00 discount when we asked for 15.00 he then decided that he was going to take the bounce house back. Not only is this the worst service anyone could have we were left I the situation to look for another bounce house. DONT USE THIS COMPANY THE WORST CUSTOMER SERVICE IN SAN ANTONIO DONT WASTE YOUR TIME. Not only did this happy once it happened twice shame on us for trying to give them another chance. You get what you pay for. CRAPPY SERVICE FOR A CRAPPY PRICE.

Information
10 Photos
59 Comments
4.6 Rating
  • Address:4030 Culebra Rd Ste.105, San Antonio, TX 78228, United States
  • Site:http://www.rainbowcastle-sa.com/
  • Phone:+1 210-449-2536
Categories
  • Party equipment rental service
  • Party store
Working hours
  • Monday:10am–5pm
  • Tuesday:Closed
  • Wednesday:10am–5pm
  • Thursday:10am–5pm
  • Friday:10am–2pm
  • Saturday:10am–2pm
  • Sunday:10am–5pm
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