user
ECS Crime & Trauma Scene Cleaning
11031 Wye Dr Ste 114, San Antonio, TX 78217, United States
Appearance

Comments
Je
Review №1

I hope you never find yourself in a situation where you need crime scene clean up but if you do... ECS is the company to go with! Walked our family through and helped us understand what to expect every step of the way. I cant thank Chris & Kelly enough for being not only discrete and respecting our familys privacy but also compassionate and caring as well. ECS may not be the only choice out there but they definitely are THE BEST choice!

Ke
Review №2

We used ECS for an office sanitation at my apartment community. They came out the NEXT day! Very professional, great customer service and communication. They followed up to make sure we were satisfied with their service. The owners are so sweet and wonderful! We HIGHLY recommend their services! Did not disappoint!

An
Review №3

ECS SCENE CLEANING was our to go business for help....we found our beautiful and healthy dog dead in our backyard, besided devastating we didnt want to bury him in the backyard cuz we were worried that our other dog would dig. We called Chris and Kelly Brown (owners)They sent out their crew, came out took care of our problem in less than 20-30 minutes. Their TLC was much appreciated. Monica A. San Antonio, TX

Co
Review №4

As a multifamily property management professional, unfortunately there are times where we require the services of a company like ECS. ECS has the knowledge and expertise as well as the customer service savvy to be able to handle these situations with aplomb. They are always quick to schedule the work and arrive promptly, and their results are unquestionable. Ive seen some pretty terrible situations remediated in a hurry and with no question as to the efficacy of the work completed. I would recommend ECS at anytime and they are always my go-to provider for crime and trauma scene cleaning, mold abatements, hoarding trash-outs, and any other major biohazard contamination cleanup. Theyve earned each of the five stars I give them here over the years Ive done business with them.

Ch
Review №5

The staff at ECS is prompt, professional and easy to work with. I highly recommend ECS.

Br
Review №6

The entire process was professional and fast. They stuck to their schedule and timeline. I would definitely use and recommend them in a heart beat. Thank you so much for taking care of us.

B
Review №7

No one ever thinks they would need to call a service to help with an unexpected and unattended death, but this happened to my family recently.We live nearly across the country from our relative who passed, yet when we called Chris the owner at ECS Crime & Trauma Scene Cleaning, he and his team of professionals were extremely flexible as they guided, helped, and worked with us from start to finish. They were on call with us to answer any questions, and the job was completed on time and at a fair cost.We highly recommend this family owned and operated business. Five stars.

au
Review №8

Never thought Id need this service but glad I called ECS. Very professional with a quick response!

Vi
Review №9

Don’t hesitate for one second in picking ECS for your cleanup needs! My first impression talking to Chris from ECS was that he was super nice, friendly, informative and professional. After talking to several different places and then Chris, I chose his company hands down! He scheduled the appointment quickly and for the same day I called. ESC is truly a family owned and oriented company. We had a death in our family and Chris explained the process, was sensitive to our needs and compassionate to the fact that it was under the worst circumstances a family is under at the time. He went the extra mile to be helpful, thorough and did an outstanding job! I would highly recommend ECS for your needs and can’t thank them enough for what they did for us!

Me
Review №10

Had a huge emergency that needed to be cleaned asap...called asking for a quote and Christopher Brown answered phone immediately. After receiving a quote Christopher recommended that he come a give an estimation, seemed like a pricey endeavor, but Christopher and his team comes in there promptly and does what he needs to get the job done to the satisfaction of the client. Thank you guys and may God bless your business...

Me
Review №11

This company is great. They helped a friend that was in a situation in a timely manor with caring professionalism. I would highly recommend them to everyone.

Ka
Review №12

Excellent, fast and professional needed to get a hard tedious job done and these guys did not disappoint! Highly recommend them for all types of jobs there is literally no job to big, small or gross. Thank you guys for everything!

Sh
Review №13

I highly recommend ECS for any cleaning job. Everyone I dealt with was extremely professional and were a pleasure to deal with. They went out of their way to accommodate our specific situation and helped make a difficult time for us more manageable.

Br
Review №14

Absolutely amazing, they gave my family their life back and were beyond understanding, compassionate, and extremely professional. They came out immediately to assess the situation and worked with us on everything, start to finish. They did not judge and are proof there are still good people in the world.

Te
Review №15

ECS responded quickly and did an awesome job. Cant even tell where the blood was. This is not a service you ever want to have a need for, but thank God ECS was there!

Do
Review №16

Amazing customer service! So glad we called them and will definitely use them again!

Da
Review №17

ECS Crime & Trauma - FAST, courteous and effective, theyre super professional! We own over 39 properties throughout the state of Texas and never had such fast service on a very stressful situation.

Br
Review №18

I couldnt have done it without ECS and their incredible staff!! They went above and beyond my expectations in helping me get a worn down and infested property into shape! Worth every single cent. You guys are a godsend!

Sh
Review №19

Ive used ECS on more than one occasion to eliminate some pretty terrible messes. Chris and Kelly are the best in the business. Always on time and professional. These are the folks to call in San Antonio and surrounding areas.

Pa
Review №20

My family used ECS to clean up my cousin’s home after his death. They were professional, did an outstanding job, and showed us compassion and consideration all the way through. I can’t recommend them highly enough!

Bo
Review №21

I came to San Antonio from Colorado to check on my sick father who had been put in the hospital. When I got to our family home I realized I had a bio hazard situation on my hand. I called ECS, with in an hour the owner was at the house to assess the problem. He was kind, professional, very knowledgable about this type of work. After dealing with the insurance company for days they were allowed to begin the clean up.The ECS team (Robin, Thomas & Ryan) showed up ready to work. These guys were awesome! They made this entire experience much easier for me. Sadly, my dad never got to see their amazing work.Thank you to the entire ECS family.Best to you all,Bobbie

ca
Review №22

Great job and very professional under unfortunate situation. Thank you!

Ju
Review №23

Chris promptly returned my call for an estimate and scheduled his visit much sooner than I expected. He arrived on time, did a thorough inspection and sent me an extremely reasonable bid the next day. We scheduled his service for the same week. Chris and his crew are professional, thorough and are most concerned with doing the job they agreed to complete. I couldnt be happier with their service!

Gi
Review №24

I have been referring ECS to clients and friends for years. They are hands down the best emergency cleaning company around. They are quick to respond and jump into action. Every situation/job performed is handled with care. Excellent communication and end result!

Li
Review №25

I highly recommend ECS for any sensitive cleaning needs. My mom recently passed away in her home and the lovely people at ECS took care of everything with the highest level of sympathy and kindness I needed during that difficult time. They took care of the cleaning efficiently and handled my moms house and belongings with care. I am so thankful for their amazing service.

As
Review №26

Chris and his team do a great job! They are always prompt and always pay close attention to detail to ensure they dont miss anything! We are very satisfied with Emergency Cleaning Solutions!

Sa
Review №27

Chris and everyone at ECS were absolutely wonderful to work with. Chris was responsive, true to his word, and extremely helpful. I cannot say enough good things about him and the business. The services were prompt and done thoroughly. I would not hesitate with ECS at all and recommend them to everyone!

Ki
Review №28

Extremely professional, kind, helpful and honest. They are very understanding and easy to get ahold of whenever you need them.

Ni
Review №29

While moving we realized we had a prior rodent problem in our garage and shed. We tried to clean it up ourselves but quickly became overwhelmed and called the professionals in to finish and disinfect the areas and the items in them. Chris was the only person to answer my call on a Saturday and promptly sent over two people to clean. I couldnt be happier with this experience, I wish I would have called sooner!

Do
Review №30

I called 5 other companies leaving voicemail, email with no response. Chris at ECS was the first live person I spoke to about cleaning a room. A party of rats used one of my rooms over a couple weeks as their personal playground. It was disgusting piles of feces, urine and what have you throughout the room. At 8:30 at night Chris came personally with one of his techs to thoroughly clean the room over several hours.

Al
Review №31

I had called ECS to come out and bid a job. They were punctual and professional during the bidding process; we accepted their bid and moved forward. The arrived on time and completed the job without any issues. They were easy and great people to work with and I highly recommend their services.

W
Review №32

Professional, discreet and they care. We dont deal with the stuff they do and they know it, so they treat you and family with the utmost respect and dignity.

Da
Review №33

These guys jumped on it and got it done! Most impressive!

pb
Review №34

Great and professional service by a quality female business owner.

Ma
Review №35

Called for assistance with contaminated bathroom. Professional and courteous representative on the phone. They came over within a few hours, and were on time! The job didnt take long and the price was very reasonable.

Na
Review №36

Completely satisfied with the quality of work! Very professional and pleasant to deal with.

Pa
Review №37

If you need help, call ECS first! ECS saved our lives and our home. Thank God for them! The team was courteous and professional. Very discreet and maintained our privacy. Each expectation was met or exceeded in terms of cost, timeline and scope of work. Promises were always kept. Special care was given to saving family pictures and other sensitve items. They treated us like human beings and showed great kindness toward us. No judgement, only reassurance and help. Easily earned our trust. Very responsive to our calls and texts. Best team ever. Cannot say enough about their goodness and expertise. Will hire ECS again for our familys needs.

Os
Review №38

As a community manager, I had the unfortunate occur in one of my units. I called ECS and got a quote for clean up that same day. The people there were very nice and very professional. I cant say enough about their performance. They worked with all the police officers and first responders. True professionals. I would definitely recommend ECS to anyone.

Ta
Review №39

Chris and Kelly were so professional and helped us in our time of need. I highly recommend them if you ever have the unfortunate happen.

Information
25 Photos
39 Comments
4.9 Rating
  • Address:11031 Wye Dr Ste 114, San Antonio, TX 78217, United States
  • Site:https://www.crimescenecleaning.co/locations/san-antonio-tx/
  • Phone:+1 210-392-8891
Categories
  • Crime victim service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations