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North Park Lexus of San Antonio
611 Lockhill Selma Rd, San Antonio, TX 78216, United States
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Gl
Review №1

I have to say that I have always had a great experience with North Park Lexus!Ian coordinated the service on my car and he is Super-Conscientious and Knowledgeable. He represents North Park well, and it is obvious he takes pride in his work!I also want to add that the Video I promptly received on my phone of Carlos performing the Diagnostic Inspection was IMPRESSIVE!

Ga
Review №2

I have purchased 3 Lexus’s ES350,2007,2014,2021 all purchased from North Park Lexus!! I have thoroughly enjoyed all three. And will not hesitate to purchase another one when it’s time! What helped my decision to buy from this dealership was not just the salesman “Jay” but the Service after the sale with this dealership. At no time have I ever felt I was being ripped off just because they’re a dealership. My last service on 7-26-21 was completed so fast I didn’t get a chance to enjoy my second cup of coffee!! Lexus IS “My Car”!!Gary “G-ROB” Robinson

Co
Review №3

I purchased a used car at this location, and it was in pristine condition for the year! They perform a very high point inspection on all of their used inventory, and I feel confident they did a great job with it.The sales representative Tiffany was beyond kind and extremely knowledgeable of the features of the car and made the buying process go very smoothly.I have never spent less than 4 hours at a dealership before, but this location made that happen. No crazy pushing for warranties, etc. and even with a renovation going on, their temporary offices were still upscale and inviting!Highly recommend NP Lexus for purchasing a used vehicle, and I could only imagine purchasing a brand new car here would be even better.

To
Review №4

When taking my SUV in for regular service at North Park Lexus it is always a great experience. Great communication on all service that are needed and will explain reasons why it needs to be done or if you can wait. Comfortable waiting area with many beverages and snacks while you wait. Everyone is helpful and friendly.

Jo
Review №5

Oliver and the mechanics working my brakes were awesome as usual with timely feedback and gave thorough explanations in layperson terms. Prices are very competitive. They are not pushy at all when suggesting preventative maintenance that I just prefer to put off lol 🥲 I do appreciate that they check everything though! I am extremely satisfied with Lexus service/repairs and wouldnt trust my car to go anywhere else ☺️

ca
Review №6

Oliver is wonderful. I would highly recommend him to others & will definitely bring my business to him again. Im much more satisfied with my whole experience than I anticipated. Yall all made it such a breeze & Oliver was just so nice & easy to communicate with so I got exactly what I needed. I will be coming here for future services from now on. My car is 11 years old with almost 200,000 miles on it & it looks & drives new thanks to them.

St
Review №7

Another Great Car Buying Experience at North Park Lexus DominionAfter driving the Lexus GX 460 for a few years, we decided to shop for a mid-size SUV. Naturally we wanted to replace with another Lexus vehicle. Something smaller but with all bells and whistles we had with the GX 460.We met with Nathan Hambling and he showed us the 2022 Lexus RX 350 F-Sport. Nathan did great pointing out all the great features of this vehicle. He is a good salesman but it didnt take too much convincing. This vehicle is fast, sporty, and has all the upgraded features you would expect from Lexus. We took it for a quick test drive and worked with Nathan to keep this car buying experience moving forward.From start to finish, Nathan was friendly and professional. He made our car buying experience memorable. Thanks Nathan!

Os
Review №8

First time at this dealer and I was impressed and satisfied with the service. Raul was great at explaining everything that will be done before and after my car was finished. They also have a complimentary coffee bar in the lounge which is something I’ve never seen at the dealers that I’ve been to before. Will definitely be coming here to get my vehicle serviced.

Li
Review №9

Great experience in Sales and Service! North Park Lexus IS our one stop shop! Took daughters RX350 in for service, had a loaner car in minutes and off to work. We are Lexus/Toyota family for life! No matter which dealership you choose…. You can tell the employees love their jobs and love working for Khalig Companies! Thank You!

Ke
Review №10

Great service department and a strong reason to enjoy owning a Lexus. For 20 years I have always had a wonderful experience and no problems with anything other than great service. My current service advisor Ian is attentive, quick to get things solved and easy to work with.

Ch
Review №11

We will never own another car, other then a Lexus from North Park. The service that North Park Lexus provides is beyond exceptional. From picking up your car, providing a video explanation, constant contact, to an all around nice service. You guys are the best. Thanks!

Ad
Review №12

I am always impressed with North Park Lexus Service department. Jeffrey is very professional and resourceful. Constant communication, always keeping me in the loop with updates. My mechanic, Chris, sent a very thorough video of the inspection which was very much appreciated. Thank you!!

Cl
Review №13

We have now purchased 2 RX350s and love the service here. Laurel is our Service Manager and whenever we have a question we just call. When we take the car in for scheduled service its all great.

Ma
Review №14

I went in for a simple tire rotation, suspension check & because I some how managed to damage my sunroof, but what should have been a quick trip took a while. I was patient and eventually got a video from Jerry who serviced my vehicle and that was awesome to see. Carley my amazing service rep came by to apologize, advise me on next steps (order part for sunroof) & professionally make right my extended stay. Even though today wasnt my shortest visit, they have always done right by me. If Carley has a bad day, youll never see it. Thank you to the whole team! I reccomend this service department to everyone.

St
Review №15

From sales to service, Ive always been treated like family here. I love working with Laurel in service and Jay in sales. They make the car buying and maintaining part as painless as possible while going the extra marathon for you!

el
Review №16

Ruben has been my service advisor for my last 4 cars! He truly goes above and beyond. Probably the best service you can get from a dealership. I can’t explore other car options because I can’t give up my service from Lexus!

Ca
Review №17

I am EXTREMELY satisfied with the work done on my car and the Customer Service from Raul and each employee that I came in contact with on yesterday. By the way, the outside waiting area where you can sit and watch cars coming and going was sooo Relaxing. This dealership is A1!! It was worth driving from Austin just to come and get maintenance done. Oh and I LOVE the Diversity ❤

JD
Review №18

They say first impressions are everything. Well exceptional service and a service representative that can only be described as “awesome” will make the trip to North Park from our home in Corpus Christi a trip worth the time and effort. Our rep Ian made us feel right at home and honestly couldn’t do enough to make our first visit an impressive one. North Park kudos to your team. Keep up the “great work” you definitely have our trust.

ja
Review №19

North Park Lexus epitomizes user experience. My recent experience with Tiffany, and technology specialist Dan, exceeded any previous car buying experience. They had all the paperwork ready for us making the process fast and easy. Dan took the time to show us every option on the car and to set up the car app. Josh made the closing/trade in process very easy and explained the additional coverage options very well. The entire experience was pleasurable.

ch
Review №20

I freaking love Carley. My A1 since Day 1. Very reliable, upfront and great attitude no matter what.Thanks Carley for all you do.The service team sent a video to show me my LS460 , I really like that feature.KEEP UP THE GREAT WORK TEAM!!!!Jillian

Je
Review №21

Simply put our car buying experience was nothing short of amazing. From the garage staff who within 24hrs after receiving the vehicle off the truck, inspected, serviced, clean and prep the vehicle. To our leasing agent Mr Renato Alcantor’s extremely high level of professionalism earned nothing less than a 5 star rating. North park Lexus of San Antonio will definitely be on our list of highly recommended dealerships. From Dallas to San Antonio and I’ve experienced them all. REN thanks again!

C
Review №22

Lexus makes terrific vehicles. When you buy your Lexus at North Park you also get a terrific service department.The staff is knowledgeable & helpful, the technicians do reliable work, the garage is kept spotlessly clean and as an added bonus, they have a cafe for customers.Each Lexus owner at North Park is assigned a service consultant. Mine is Carley Hargrove. She knows my car & knows me. As a result, every service appointment is stress-free.Recommended.

Ma
Review №23

I have been a customer of Lexus services for over 20 years. Always extraordinary service. Attention to detail, willingness to help all without fault. Really extraordinary

Ri
Review №24

Went in for a routine oil change this past Friday, 9/17/21. North Park Lexus is currently under some major renovations but that did not stop the first class experience. Professionalism and customer first mentality are consistently practiced from EVERY employee across the board. My Service Advisor, Raul, has provided the VIP treatment when it comes to welcoming, understanding my requests, and follow through on the task. The dealership did a great job of creating a comfortable sitting area with plenty of refreshments to hold you over while waiting. Dewayne, the Service Director, always reaches out to confirm that I was taken care of and address any concerns I might have. The service team at North Park Lexus is above all and everything you expect when purchasing a luxury vehicle.

Od
Review №25

This is my 3rd Lexus in a row at North Park, specifically with John Maldonado. Each time it seems easier than the last; the process itself is a snap but the waiting in between is the hardest part - but they are crazy busy right now. Thank goodness they have plenty of bottled water, coffee and snacks that they offer you generously & a comfortable waiting room, too!So, I actually came in planning on buying another 2yr old used Lexus but when I saw the brand new, BRIGHT blue Lexus F Sport I was kinda hooked. I ended up leaving with that one, and John and the finance manager could not have been nicer or easier to deal with. I guess this is why I keep coming back - that and the fact that Lexus never break down :)

Ma
Review №26

Such a great experience! This company has engaged employees who are truly happy and love what they do. Every single person I encountered acknowledged me and offered to help. Robert Munoz was responsive, informative, personable, and incredibly helpful. No hidden charges or pushy sales tactics. When we’re ready for another car I will absolutely go back here!

Da
Review №27

I’ve always been treated politely at North Park Lexus & Mondays experience was as I expected. What I didn’t expect was the new “Safety Inspection Video”. They had my wife’s 2018 ES 350 up on the rack for a 40k service. When I got the Video I was able to show my wife proof that they had inspected the brakes, the suspension, the exhaust, & tires along with several other items. It was the first time my wife had ever seen the underside of any car. Our service advisor Raul has been very attentive & informative thru the past 2 years & this experience was “on point” keeping me advised of issues & even the lack of issues! The 40k check up revealed a weak battery & they covered it under warranty! I couldn’t be more pleased with the superior service & communication I continue to receive. I even received recognition of my Military Service upon check-out. This is “Top Performing Dealership” that has become the envy of San Antonio Dealerships! Thanks Raul & North Park Lexus!

Ha
Review №28

I have never had a negative experience at this dealership. They are always so helpful, professional and informative. I especially love the new video they send of your car as they inspect it during service. They show each tire, break, transmission, fluid line and other parts and tell you their assessment. It’s proof they have really gone over my car. Gives me more peace of mind. Thanks! Jennifer Wilson

Le
Review №29

My experience was great! Laurel is the reason I keep coming back to this facility. She treats me as if I was driving the latest and greatest even though Im not and that means so much to me. Im planning on returning in the near future to complete other recommended repairs and am looking forward to working with her again.

Li
Review №30

Im at the point in my life where service is everything service is King and this place give excellent service I bought three Lexus from this location my dealer is Jay Kroum. Hes honest trustworthy and fair. If you go tell him I sent you they have a lot of salesman I cant speak on the rest but I cant speak on Jay and thats real talk..

Ma
Review №31

Definitely not a regret purchasing from North Park Lexus. My Sales Consultant Cipriano was very considerate, patient and determined to listen to each of my requests and concerns with making my purchase. His detail and understanding helped me feel the most comfortable in knowing my selection was one worth making! Will definitely be recommending him and the dealership to friends, family and network colleagues.

Pa
Review №32

It is a great experience being at Lexus an purchasing a pre-own car. The vehicles are certified and are high value cars. The sales personnel are professional with their own personal office, there is not random desks, and finally the financial officer that closes the purchase is very open and shares the computer screen, along with the different loans institutions and its loans interest rates, and how much would be your payments accordingly. No pressure at all for you to buy the vehicle, they make it a pleasurable experience to own a Lexus automobile. None of that if you do not buy it now it may not be here tomorrow

Na
Review №33

I just bought my second certified pre-owned car from North Park Lexus. I worked with Rhonda Locke. The experience was easy and great. I’ve never enjoyed the car-buying experience, but Rhoda was great. What she said, she did. I highly recommend working with her.

Da
Review №34

Erik our sales rep did a fantastic job getting us exactly what we needed for both my wife and I. We love our two new LX570! Many Thanks

Au
Review №35

Jeffery and the service department are Excellent. While traveling from Arkansas to see my grandchildren my 2012 Lexus is250 had to be towed to North Park Lexus. Did an amazing job of getting me back on the road quickly. Could not asked for a better service department.

O
Review №36

From start to finish it was such an amazing experience. We worked with Braden who went above and beyond our expectations and getting us the exact car we wanted. He kept us informed of everything that was happening and was such a friendly guy. Definitely glad we stopped in and did business with them

Ph
Review №37

I am very satisfied with the service team & the service they provided. They were polite, courteous, helpful at each area. I really liked the video of my under carriage to see areas that I would not have seen. They answered questions. Ruben was excellent. Thanks

Ha
Review №38

I just had my 20K checkup done. As a 25 yr customer of North Park Lexus I found this service like all the others done by the dealership — PERFECT. From being seen at the appointed time, being given a new loaner car, seeing the video of the inspection in real-time, and getting the car back, cleaned an hour before promised—the whole experience was GREAT!!!!

Rh
Review №39

From the moment you arrive at North Park you are treated like a VIP. My service consultant Laurel is friendly, knowledgeable, and provides outstanding customer service. Even while remodeling, the dealership continues to provide the same level of customer service. The service after the sale at North Park Lexus keeps us coming back car after car.

Ch
Review №40

The North Park Lexus Service team, Specially Mr. Jeffrey and his professional team are awesome, their attention to detail are TOP GUN... Mr. Jeffrey is Super kind and super attentive to your needs, I always feel welcome during my vehicle is taken care off.Mr. John Hernandez has sold me two vehicles and if you want someone that is super kind, truthful and is going to work hard to get u want you want and need, then you need Mr. John in your side.. He has made the progress of purchasing a vehicle super pleasant and easy..Thank you Mr. John and Mr. Jeffrey

Jo
Review №41

Rubens was fantastic to work with. Received updates before I even reached out to him. The man deserves to be recognized for his great work. I compare all experiences to those I get from Ken Batchelor and this is the first time I am as impressed by Lexus. Thank you Ruben.

Ch
Review №42

We recently bought a car from North Park Lexus. Our experience was awesome! Our sales rep was James and he followed through on every expectation. He wasn’t pushy at all and made sure to go over all of the details with us. I usually hate buying from dealerships, but if I had to do it again with these guys I definitely would. Make sure to ask for James and you won’t regret it.

Li
Review №43

Exceptional experience! Met with Mark and he told me that it would be about 1-1.5 hours service. I waited in the customer waiting room and the lady at the counter greeted me openingly with drinks and snacks (complimentary). Waiting room had very comfy chairs, TV and all the snacks you can eat. My service was actually done in less than 1 hour and they provided me a link to view what the mechanic checked in real time. Very awesome to see it through the mechanic

Ri
Review №44

Noe was amazing and very patient. I must have visited Noe four times before I made a decision to buy my RX350. Each time he was very courteous. Pleasant car buying experience!

Sa
Review №45

I could not be happier with my experience at North Park Lexus. Raul was very thorough and accommodating. The entire staff is great at what they do. I was able to see via video exactly what the mechanic was seeing on my car, and they explained all the findings so that I had a comprehensive breakdown of what repairs I needed. Would not hesitate or dread needing my Lexus worked on again if I needed it. Thank you North Park Lexus!

De
Review №46

Excellent customer service! Bosch was great! First time car service visit for me. He answered all my questions with patience and kindness. The follow up video with Christian explaining the service that took place was very helpful and I appreciated the transparency. Thank you.

Je
Review №47

Erica was my concierge and greeted me promptly. My car was in for regular maintenance. They check quite a few systems and they video parts of it. They were done in a reasonable amount of time. Coffee and cookies to enjoy while you wait. (We also have a Chevy truck and you may call for two days before service ever picks up the phone!) I definitely recommend this dealership!

Ju
Review №48

I always have a great experience anytime I have to bring my vehicle in for service. Starting from Mark M. my service advisor all the way down to the team servicing the vehicle. They always answer any questions I have in a timely manner showing they care about you and your vehicle as well as your experience. I am never disappointed in the service I get as a customer. I would greatly recommend North Park Lexus to anyone needing their vehicles serviced. It’s even better now that they added the video showing your vehicle getting a 360 inspection so you are able to view any issues the inspector finds on your vehicle. Awesome new feature! I am extremely satisfied with the service provided! Thank you guys for all the good work! Keep it up.

Ti
Review №49

North Park Lexus gives me the best experience. I have bought two cars from them in the past 3 years. Their service and customer experience is above the rest. They can count on me as their long term customer.

Ca
Review №50

Great experience in purchasing my new RX350. I have worked with Rhonda Locke several times over the years. Rhonda has the highest regard for her clients and always strives for 100% customer satisfaction. She goes above and beyond to ensure every detail is addressed.In addition to Rhonda, I had the pleasure of working with Shannon Bascour as my Sales Assistant. Shannon did an excellent job explaining all the great features on the new RX350. Not only was Shannon patient, she had an engaging approach that made this learning experience fun and informative.In the market for a Lexus.........contact Rhonda Locke as she is the best!!

Ch
Review №51

Exceptional service! My consultant was RaulAmazing customer service, fast maintenance service.

An
Review №52

One of the best no pressure experiences I have had with any car dealership. John Maldonado is a fantastic partner and nothing is too much trouble for him. He assists his customers in making well informed decisions. From the minute you walk into the dealership, you’re welcomed by the team and treated exceptionally well throughout the process. I have nothing but 5 star ratings for all and Bravo, well done to all. The facilities are welcoming and the environment is relaxed. The management team lead from the front with a can do attitude. Thank you everyone for caring so passionately about your customers.Andrew

Cy
Review №53

My service advisor, Reuben, is always attentive to my questions about my vehicle and assures all my questions are answered satisfactorily. On my last visit, I was texted a video of the mechanics evaluation. I LOVE receiving the video on my vehicle. It makes it so much easier and simpler to explain the service performed and service that needs to be considered to my husband. Great tool!

Ka
Review №54

I just purchased my fourth Lexus; however this was my first from North Park Lexus of San Antonio. This was hands down the best buying experience I have ever had! We did the whole transaction online and by phone as we live on the coast in Texas. Jay was very responsive and helpful! We were thrilled when he said they would deliver the car to our doorstep at no additional cost! Thinking it could not get any better, the icing on the cake was Elaine! She delivered our new car with a full tank of gas, at 9pm with a huge smile on her face after driving four hours to get here!! Even though this was my fourth Lexus, Elaine took far more time than anyone else ever had explaining every feature and set up our phones to Bluetooth as well as setting up our garage door opener. She was friendly, patient, and thorough. Once she made sure we were totally comfortable with our new car, she left smiling for another four hour drive home. We will never again buy another Lexus from anyone else other than North Park Lexus! They are the BEST!!

Di
Review №55

Great service! The videos they provide during inspection are very informative and helpful. Raul and front desk / reception provide excellent customer service.

Te
Review №56

Awesome Vehicle Service from start to finish!I brought my vehicle for routine service to the San Antonio, TX Lexus dealership from Laredo. Upon inspection additional service and time to keep my vehicle was required.I was given a loaner vehicle to keep and travel as I needed. Upon completion of service a video of the final inspection was sent to me for review detailing the condition of my vehicle and recommendations for future maintenance. So I felt very confident that my vehicle was ready for at least another 5,000 miles of care free driving!My vehicle was finally delivered in Laredo from San Antonio. Complimentary washed and with a full tank of gas!!!Thank Carley and everyone else involved in the service and care of my vehicle!!

Na
Review №57

I cant tell you how much I appreciate Jeffery! Hes an amazing representative for Lexus. He is kind, thoughtful, and so professional. He is effective and efficient and yet, always makes me feel welcomed-- making my experience at Lexus so positive.

Ra
Review №58

I purchase my first Lexus ever from North Park Lexus in San Antonio. My experience with North Park Lexus was very good. I was impressed with their professionalism, especially my sales person: Jamie Whitworth. Car buying can be a bit stressful at times but my experience with NP Lexus was quite enjoyable with virtually no stress. Thanks Jamie.

Ga
Review №59

First class place. Excellent service w/ Erica and loaner Dept always has a new Lexus ready to drive. Service was alway quick and accurate, I love the video of the inspection you receive on your phone from the service tech, I mean its just a well run operation. Lexus IS an awesome brand, first one weve owned, All around, very happy with North Park Lexus.

Br
Review №60

I lived in San Antonio for three months so of course it was only right that I had to find a dealership to service my vehicle when needed. North Park Lexus has done nothing but good things for my vehicle. When I moved from Michigan to Texas my ES 300 had 244,886 Miles. As of Aug 6 I’m at 295,340. There service is so A1 that I make the drive from Austin to San Antonio every 5,000 miles to get my oil changed still.Thank you again North Park Lexus for keeping my 18 year old car running like new money.

Fe
Review №61

Advisor Oliver has been great. He is very customer focused and answers all questions. Highly recommend him to be your service advisor at Noth Park Lexus.

Ce
Review №62

Great service! The service team went above and beyond for me. They were fast, friendly, and very professional. Will definitely be back and recommend to anyone needing service on their vehicle! :)

Mo
Review №63

North Park Lexus of San Antonio - service department was excellent. Definitely recommend them.

Jo
Review №64

The entire staff was pleasant and professional. They insured our every need was met and answered all questions were answered to our satisfaction. Davis Cantu made us feel like we were the most important people there. We left with a fantastic car and a smile on our face. The experience was fantastic!

Ri
Review №65

I am extremely satisfied with the service they provide. Carly went way out of the way to make sure everything was made right. She is a star and a great asset to the company

ka
Review №66

Carley was awesome. She kept me informed and provided me great service. I am very pleased with overall service. Another Happy Customer

Br
Review №67

I have been going to Lexus for great service and Mark has been great letting me know what my cars needs. Personnel attention and Great Customer Service for over 10 years.

RO
Review №68

I was very pleased with the service and willingness of Laurel to accommodate getting three om my vehicles serviced in 2 days and providing a loaner vehicle on such short notice.I had a truly remarkable service experience!

Al
Review №69

I have always bought my cars from here. The service is phenomenal and the employees are very helpful and knowledgeable.

Do
Review №70

I was extremely satisfied with the service team from the time I got there until I left. Ian was very professional and attentive and I really appreciated that. The vehicle runs great! Thanks Bianca and Dwayne.

Lo
Review №71

Every time we arrive for maintenance on our Lexus RX, we are greeted by our coordinator Laurel. She is very good at her job and on the ball with issues. Everyone at Lexus makes sure you are being helped and asks if there is anything you need. If any issue or a problem comes up they are quick to fix it and make it right. They have a complementary coffee bar with snacks which definitely makes waiting on your car pleasant. We love our Lexus and we have had nothing but great experiences from purchase to maintenance at North Park Lexus.

De
Review №72

I can always rely on Lexus to do a great job. Mark M is my service person and he is always very professional and very nice. Keep up the great work.

Er
Review №73

Working with Jamie Whitworth was a top notch experience! My husband and I were in the middle of relocating from Chicago to San Antonio while Jamie sourced and reserved the perfect RX 350 for us. When we arrived at the dealership to pick up our new vehicle, he introduced us to everyone and welcomed us into the North Park Lexus of SA family. Could not be happier.

Ma
Review №74

Extremely satisfied! Raul Contreras always takes care of me. Also, Robert Jimenez (my former advisor) is always willing to help and answer my questions! Please be sure to recognize both! Keep up the great work! :)

Jo
Review №75

Carley, like Erica was excellent! She addressed the issue quickly and was very friendly and knowledgeable. Carley did a wonderful job.

31
Review №76

John J.P. Hernandez was amazing, we purchased our 21 ES350 Fsport because of his expertise and great customer service. So happy we meet him, can say enough about how great the entire team at north park Lexus treated us..

An
Review №77

North Park Lexus of San Antonio goes above and beyond to ensure customer satisfaction. My salesman, J.P. Hernandez, along with Garrett and Victor, ensured I had a positive car buying experience. I will definitely purchase from North Park Lexus again

Al
Review №78

Jay Kroum our sales guy was wonderful and attentive. It did not take us long to select a vehicle. What took all day was sitting and waiting for financing. The place was packed. It was what it was but what I did not like was when we received the vehicle. The detailing and cleaning was not what I thought we would get from a Lexus dealership. I received better detailing in less expensive cars than this one. The inside still needed cleaning, the tint has a scratch on the passengers side, the tire caps where missing and the rims have a stick residue right on the rims. I did not want to wait any longer, it was 6pm and we got there at 9:30am. I will have to take the car back for it to be detailed properly which is annoying since that is more time spent at a dealership that should have gotten it right from the beginning.

Ma
Review №79

We are extremely pleased with the service we received. Your guys are knowledgeable and efficient. Again, thank you and please keep up the fantastic work.

To
Review №80

I took my Lexus 450H for a brake flush and Ruben helped me, and did a nice job and fast. Thanks Ruben

Te
Review №81

Good and not so good.. Routine service was great. I appreciated the video. They touched up paint on my wheels (right side). But they didnt even clean the wheel first. Not sure how well it looks because they are still dirty. Car was not washed at all after service.

Ga
Review №82

Always a pleasure taking my. At in for service. Carley has been my service advisor for over six years I can’t imagine going anywhere else. Thank you guys for such great customer service.

Wi
Review №83

I’ve been getting service at Northpark Lexus for 6 years. I’ve always dealt with Ruben Rios.he’s always been superb, detailed and considerate. Yesterday was no exception. The Service Technician has begun showing a detailed video of his findings. The Technician also deserve high consideration for his competence and thoroughness.

Lu
Review №84

They were so helpful and kind. I explained my situation, budget and I needed a Reliable car. They found me a very great used car I was able to get a good interest rate, they were not pushy and they did not try to sell me extra things.

br
Review №85

I am extremely beyond satisfied with the service, treatment and constant update on the services performed on my vehicle!!!!! North Park Lexus San Antonio has Never disappointed me and will continue to go with every service my vehicle needs!! Thank you again so much and pls extend my thanks and appreciation and satisfaction to Ian and anyone else that likes to know about customer satisfaction.-Brigitte

Fa
Review №86

Rubin is the main reason we take our cars to Lexus. We have full confidence and trust in him. He’s the best!

Ka
Review №87

Always a pleasure going to Lexus.. The staff is always so kind and ready to help. The snack/coffee bar is so amazing.This last trip for service I was assisted by a guy named Oliver. Very pleasant, professional, kind and helpful.North Park Lexus never disappoints!!!

To
Review №88

Outstanding Customer Service and Support; professional and knowledgeable! Ruben is the Best! Customer focused! Thank You Lexus!

Te
Review №89

My experience with North Park was seamless and more than what I expected. Nikki was very communicative and patient as I drove 5 hours to get the vehicle. Elaine was also amazing! Victor sent me on my way and I didn’t feel pressured not one bit. What they advertised is what was given and I couldn’t be any more satisfied. Thank you for your hospitality and amazing service!

ma
Review №90

Performed routine service on my Rx350 and had great experience as always. Erica as always is great to work with, and the new video view of service is great to see the vehicle’s condition, especially under carriage.Overall the location, staff and service is really good.

el
Review №91

Always courteous and if repairs are not done right the first time, they will make it right. We always receive 5 star service at North Park Lexus!

Ge
Review №92

Ruben and your San Antonio team did an excellent job and provided fantastic service.I come to your facility which is significantly further from my home than the dominion facility because your service is so much better. Thank you!

Ma
Review №93

Love this place and their world class service! Oliver, Juan my tech and Mr. Ronnie always take great care of me and my vehicles!

Jo
Review №94

Service by Carley and service team was great like alwaysThanks

ma
Review №95

I purchased my Lexus E350 in 2014, and can wholeheartedly recommend North Park Lexus. This company has been outstanding from purchase to maintenance. I have my own maintenance contact person, who knows my car well, so I am extremely satisfied with North Park.

Ch
Review №96

Nino and his team were amazing to work with. They were very knowledgeable about the product they sell and made the process less stressful overall. This is the best car buying experience I have ever had and will definitely recommend them to everyone looking to purchase a new car in the future.

Yo
Review №97

I took my car in for its 45,000 mile service and as always, my experience was outstanding. Ruben is a very courteous, professional and respectful representative of the Lexus Service Department. I thank him and their entire team for their attention to detail.

Me
Review №98

John Maldonado, is a top notch person this was my fourth purchase with him. Every time I go I never feel pressured but their customer service wins me over every time . Even though they are going through renovations they still manage to make you feel at ease. The gift basket was a nice touch ! Also Andrew in finance was super easy going and patient . I’m a customer for life.

Vi
Review №99

Thanks John Hernandez for all your knowledgeable help and AWESOME customer service. You obviously love auto selling and helping people get into their desired vehicles.Ill be more than happy to refer all my family and friends to ask for you John Hernandez at North Park Lexus. You all keep up the great work.Thanks again.To all who is reading this review. If youre considering buying a new vehicle, go to North Park Lexus and ask for John Hernandez or @lexus_John_ on Instagramand tell John, Alan referred you to him

Ka
Review №100

This service department is top notch. I was informed of each thing needed on my car, and they worked with me to get things done in a timely manner. My service advisor Mark was awesome, and I’ve already made an appointment to get new tires. Love this dealership and I’ll be back.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:611 Lockhill Selma Rd, San Antonio, TX 78216, United States
  • Site:https://www.northparklexus.com/
  • Phone:+1 210-308-8900
Categories
  • Auto repair shop
  • Auto parts store
  • Lexus dealer
  • Brake shop
  • Car dealer
  • Car leasing service
  • Motor vehicle dealer
  • Used car dealer
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
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