We had a bad alternator that needed to be fixed, and this was the only store in range that we could get the car to because its battery was on its last 1%. We got here and got the alternator, but were waiting for my brother in law to get off work in three hours and come help us change it. Well, one of the employees offered to help us on his and came out with tools and changed the thing in the parking lot for us right then and there! Wonderful customer service, they saved us a few hours of waiting and then another hour or two of trying to figure out the alternator on our own! Would highly recommend this place!

Branch Manager Jarrod (if I remember his name correctly) was very helpful. I came in asking about an alert on my dash - he suggested it may be the battery and was happy to test. After locating the battery under the passenger seat we determined best to go elsewhere- he was able to suggest a few places to suit my needs best as this wouldn’t be a simple “test”, I still needed additional assistance with other items. I will definitely go back and appreciate all of the help he provided me.

Chris is amazing. But since Jared got moved the store is a little slower but always an amazing team there. Great service

Came in today to grab wiper blades and was waiting in line and the cashier was talking about how annoying it is when women come to shop there because they always need assistance so there’s nobody to help him at the register. When I got up to pay he insisted he looked up what I was buying to make sure it was the correct part even though I told him I already looked it up and I was buying the correct part. He did not believe that I was capable of finding the right part by myself I guess. I definitely won’t be coming back

Horrible customer service and honestly just bizarre.I watched a line of 10 people form behind me while the only available worker there thought it was more important to stock light bulbs. I asked if he would mind checking us out and he threw a fit.This was after I tried to ask him a question about grease, which he basically refused to answer.I don’t like to give negative reviews, but would give zero stars if possible.

I have been shopping at the Highland location nearly everyday for 6 years. They have had terrible management there over the years until they hired Jared. He is the most friendly and helpful person I have encountered in the auto parts store. He goes over and beyond and even knows your customer number. I went in this morning 9/5/21 to hear he is no longer at this location. I am very saddened by this and will have to start buying from Oriellys down the street. A few of my neighbor hood clients will also agree once I have spread the news. Upper management may want to rethink their decision! Best of luck

Very helpful in helping me to get the items needed to repair my granddaughters vehicle. We were given discounts and we saved over $40 on $120 worth of parts.. yeah! Good customer service

Woke up to a dead battery. Got it jumped and drove to Auto Zone. John was so helpful. He explained which batteries were available and had it replaced within minutes. He was such a help with questions. Great place to do business. Will definitely go there next time I need something.

I am so pleased at the way the manager at this location handled a problem I had with a product. Not only did he take it back hassle free he replaced it with one that was a better brand and cost about 100.00 more for free because of the incontinence. He went above and beyond to make sure I was happy. The total time it took for all this less than 5 min in and out the store . very impressed with the way he handled it. Almost shocked you dont get great customer service like this anymore . Thank you autozone

They always help me install parts I purchase. They’ve been busy but still quick and efficient

I went in for a new battery today and had the pleasure of working with Jarrod, who was incredible. Top notch service. He took the time to answer all my questions and then installed the battery for me. He was professional, humble, and very friendly. The store was clean and well organized. A wonder experience over all. I will definitely be back. Someone give Jarrod a raise!

Super friendly service. The stuff that I bought; they helped install windshield wipers, pour antifreeze into my car. Always willing to help their customers every time I shop there.

Wow the experience at this Auto Zone was phenomenal. The cashier was so friendly and suggested lower priced items that had higher customer reviews. He was spot on, happy with his recommendations and overall thrilled with my experience at AutoZone

Jared is a customer service legend, super patient and kind helping me figure out alternator issues thank you so much jarred

Not very helpful when you call in to check for parts or even when you show up to look for the part... they do not keep their inventory updated in their computers and expect you to look through everything they have hung up and mixed up on their racks.

The employees of this place are excellent, not only are they knowledgeable they will tell you exactly how to fix your ride, even the little tips that Hanes doesnt offer. The manager actually cares about helping people. Unlike the state street location.

Needed a new battery and the employee offered to check the old one prior to selling me a new one. Went out to the parking lot and she enough it was garbage. Unexpectedly good service.

I went in to buy a battery. The service was amazing. The conversation was wonderful. They switched the battery in and out in less than 10 minutes. An awesome experience that kept me smiling all day

I had a decent experience the manager was great I had to make a couple runs to the same autozone didn’t appreciate the customer service from the other employees. I won’t be going back to that autozone I’m unsatisfied with their service. HOPE YALL STEP UP WITH MUCH LUV

Don’t bother with this location. Just go to the big one one State Street. I’ve been an AutoZone customer for years, and thousands of $$$. This location is either too grumpy to help, or uneducated about their own systems.

Very helpful finding out what the check engine light was doing.

I love going to Autozone! They are always helpful and I dont leave the store with an inferior feeling.

Fantastic customer service at this location.. the associate, Cade, who assisted me with testing and replacing my battery, was super helpful and attentive. Very knowledgeable when it came to the servicing of batteries too. Would highly recommend!

Im a longtime car guy and Auto parts shopper, I consistently come to this AutoZone store because its completely awesome. The customer service is always great, which more than anything makes me like this store despite that its a big entity. Thank you to all the guys who do a good job. Today I met Jarrod the manager and it makes sense why everyone is so happy. Thanks

Had what I went for. Employees were fine but not eager to go the extra mile.

Only one person with 4 customers needing to check out in the store. Besides the wait of 30 min for one customer I still love this store. The associate apologised for the wait and even though he looked tired and maybe a bit stressed he did his job quickly and with a great attitude showing awesome customer service that has been lost to so many other businesses. Love this place.

Typical Autozone, nothing special, but they didnt complain when I had to do an emergency oil change in the parking lot.

Helpful and friendly staff, love that they have loaner tools.

Grey haired guy fixed my battery terminals because they were loose. He was absolutely awesome! Great place. Thank you!

Cade helped me select the correct wiper blades for my car and fluid. With out his help I might have selected the wrong part. Thanks for all your help Cade and your service that will have me coming back to Auto Zone.

I was having trouble attaching a tow hitch to my car, and, not knowing much about cars myself, was passing this autozone when I decided to pull in and see if I could get any good advice. ETHAN immediately came to the rescue, got invested in the issue with me, and tested out multiple solutions on my car. Unfortunately, the issue ended up being that my receiver was simply damaged, but without Ethan trying out some options and informing me of this, I would have kept buying adaptors and other tow accessories and wasting my time thinking I was doing something wrong.Long story short, Ethan is the best.

Id say they are knowledgeable. If they dont know the answer they know where to find it.Sometimes its bit busy here, but thats the time of day. They always do their best to help you as quickly as they can.

I had the opportunity to work with the Store Manager, Jarred, and he was fantastic.He was knowledgeable in all of the questions that I asked, and went above and beyond in trying to diagnose my car problems. To top it off, he came out to my car to better understand my car issue. He then went above and beyond and cleaned my battery ports for jumper cables!He also opened the door and held it for me. More than just being polite, but considerate, given Covid. Thanks Jarred!

Big shout out and thanks to Jarrod and others at this place! Very helpful, friendly and willing to go the extra mile. Thanks so much!

Excellent/genuine customer service 👌

I placed an order online for headlights. Jarrod was prompt in giving me my order when I came to pick them up. When I have gone to the AutoZone by my house they have NOT been willing to help with installation. Jarrod was awesome and was able to replace by burnt out headlight quickly and took the time to explain the process to me. THANK YOU Jarrod, I greatly appreciate your time and help last night!

Great customer service. Got what I needed for both vehicles in one stop.

The folks at this location were super helpful. I came in to get my battery and alternator tested in my ooollllld Honda and they let me know it was the battery that needed replacing. Not surprised. Whoever I had taken it to before had jimmy-rigged the battery terminal with a screw to create a right connection between terminal and port. I bought the battery with them and they helped me figure out the issue with the mysterious screw on the port. They were able to fix it properly and I was on my way. Thank you!

Great customer service. As soon as I walked in, Christopher, manager at the time, greeted me with enthusiasm and got the part I needed immediately. I was in and out within minutes.

Customer Service is always the BEST!CHRISTOPHER helped me this time. Above and beyond. Thank you so much!!!

They had the right sensor in stock, but after I bought it, before installing, it reset! Easy to return it with no issues.

Christopher was great. Came in to buy headlight and windshield wipers. Unprompted, he walked out to my car, fixed the existing headlight so I didn’t need to buy a new one, and installed the wipers while showing me how to do it. Above and beyond service.

Fantastic! I called this store about a part for my truck.. they didn’t have it but another store did. He entered my phone number into their system with the part I needed and put it on hold at the other store. Walked in and it was grabbed quickly without me having to start all over and say make model year trim etc etc! What a time saver. Thank you!

Yo 9:30pm is not 10pm. They closed earlier then their stated time.

Good service.

My daughters car battery was not holding charge and the terminals were badly corroded. I took it to AutoZone and they confirmed that I needed a new battery so I purchased the cheapest one available, since she will be selling her car after the summer.They offered to install the new battery so I gladly accepted. As it turned out, the terminals were so corroded that it took two of the associates to get it off and replaced. I would have spent hours struggling with that. But they did it for no extra charge and it almost seemed like they enjoyed the task. These folks are great. I highly recommend their shop.

Aaron is a stud over here he was very informative very educated and then came outside and put on my windshield wipers for me LOL seems like an insignificant task but it meant a lot to me . These guys are willing to take their time and help you and make sure everything is up to snuff

Lots of goodies the counterman wasnt too knowledgeable of codes on the car

I was having a really bad day with my car and The guy that helped me was amazing he helped me with my gas door it was giving me a really hard time to open so he became a Mechanic that yesterday to help me out I like going to AutoZone I have always been treated nice there thank you again

Jarrod the manager is so helpful! Highly recommend!

Jarrod was very helpful, all staff were professional and knowledgeable. Thank you!!

Jarrod was awesome, he helped me through what was supposed to be a simple repair that turned into an all day repair.He was awesome, helping me through different options, suggesting tools that I could borrow, it was 10/10 customer service. Give this guy a promotion!!! ⭐⭐⭐⭐⭐

This store ALWAYS takes way too long to refund a core charge. They TAKE your money immediately but when you try to get it back after returning a core, they really drag their feet. After the first week of waiting, I called the store and was falsely told it was my banks fault,because they sent it out immediately which i know isnt true.

Service was quick and friendly! Came in to get a new battery, the associate helping me out knew exactly which kind I needed and helped me replace it with no issues. Thank you!

We went in to have a battery tested, and knew it would likely need to be replaced. We were given several recommendations and options to choose from so we could find a new battery that fit our budget. Christopher also helped to remove pretty major acid corrosion on the cable connections and gave tips on how to keep it better maintained in the future. Overall, very impressed with the service and more educated on upkeep.

Algae bloom,low water

Amazingly helpful staff. I needed a part and they werent sure exactly which one it was, so they came out to my car to make sure I got exactly the right thing. Really awesome service.

So helpful! We went in to look for a tool to fix dents, and Jarrod immediately knew how to help and point us in the right direction for not just the dents (turns out the suction cups don’t work for creases), but paint repair as well. He definitely knows his stuff!

Very helpful

Christopher N was super helpful in locating the right part for me! The store was busy but he took the time to assure it was the right fit and looked into how long it would take to get delivered. Thanks Autozone, and Chris!

One of the associates Christopher was the homie and checked us out while on the phone with another customer, saw him dealing with annoying customers in front of us and he maintained his composure, a truly good employee! Thanks for helping us check out so quick, you deserve a fat raise.

Staff is unhelpful, unprofessional, and just out and out rude. They seem to not understand the basics of mechanics. The exception is one employee i believe to be the manager, a tall slim gentleman with a beard who is very nice, helpful and knowledgeable. Don’t waste your time, there is a O’Reilly just down the street id recommend going there instead.

Jarrod W. was great help and courteous. I recommend him for any questions and car concerns. Thanks autozone

Everything I needed in stock helpful staff What can you say

Easy in fast out. However there was 4 employees and only one cashier and Ihad to wait. Something wrong with that picture.

Good store.-hamburger

Horrible customer service from David. His tag says hes a commercial driver but he couldnt have been more rude. Hardly acknowledged us when we were asking questions. Though his co-worker Christopher was nice and willing to help.

I went in today to simply replace my wiper blades, and the employee working there, Jarrod, was exceptionally helpful, informative, and kind. He gave me good, quick advice on the different types and even put them on my car for me when I was done. I was so grateful!

Good peps if u dont know what the fuzz is going on

Very helpful staff , not a long wait, always always has the parts I need

Great customer service!

Employees very rude

My service here was great. I walked in and was immediately helped with what I needed. I was given enough info on each option to make an informed decision. The staff were all friendly and willing to help. I was in the store for less than 7 minutes and my vehicle is once again working beautifully.

Good services

Most places are just looking to sell products but not this place. Every time that I have come here for a part or fluids they are more than interested in your project and willing to give any advice that they may be able to give.

Super helpful. I was debating whether I should buy spark plugs online or go in here and I am so glad I came in.I feel way more confident now going forward than I did googling online. The employee that helped me was so nice and never made me feel dumb even though I wasnt very knowledgeable. I would definitely come back and I do recommend going here.

Was Told by the guy at the counter the compressor I was looking at would work with the cigarette lighter in my truck, I couldn’t tell by the package how it was powered. I bought it found out it was a battery terminal clip that powered it so I returned it less than ten minutes later and was told I can only be given a gift card for a refund. Ridiculous since he was the one who gave me the bad info. I won’t be back.

Worse customer service come here if you want to wait 30 mins to get help go to the state location much better

Was able to use odb 2 computer free to figure out what triggered my check engine light..

Convenient to get to, Most of the Employees are willing to help. Proving there not busy with another customer. They do get busy here and there meaning the customers come back.

Great customer service

Not helpful whatsoever. Worst part store in slc................................................

Jarrod was extremely helpful.. He helped to give detail information about many things... Jarrod even went above and beyond and went outside and detailedly taught me how to change my windshield wipers and safely put my coolent in, even tho it was near closing time... This guy is an excellent asset to the company

Awesome customer service! They helped me find exactly what I needed and even gave me a few tips for installation. I was in and out in minutes. They even printed out an extra receipt so I could take advantage of the rebate

I didnt find what i wanted

I bought some heavy duty Gabriel shocks. Excellent service, good people. Highly recommend.

Is it actually in their hiring guidelines, that you have zero knowledge of vehicles in order to get hired?

The staff has always gone above and beyond to help with purchases, even helping me to install replacement parts. Kind and friendly, fair prices.

Jarrod helped us instal our car battery in the rain and we so polite and very helpful!!!

The people here were super nice and helpful!

They always have what I need!

Staff is great at this location. Went to another location and walked out because the staff didnt know Jack. These guys are not only knowledgeable but very friendly and professional.

Obsessed with auto zone lol I know weird but love it

4 stars (up from three for the kind reply) only for the 1 out of 3 employees that were helpful. They also don’t even have cheap paper funnels to put fluids in my car. Don’t mind me while I spill coolant all over my engine and the parking lot.

The clerk, Chris, went above & beyond expectations in helping me diagnose my cars maintenance issues and recommend the necessary fluids. Great customer service!

It would be great to have a place to set heavy parts while customers are waiting in line to be helped.

HORRIBLE CUSTOMER SERVICE!!!This AutoZone doesnt even deserve 1 star. I came in to get wiper blades. I went there because a friend said they would put them on for you. Ha! I was the only woman in the store. All of the male customers were greeted and helped. No one ever helped so I looked them up in the book. I bought what I thought was right and left. I got to the parking lot and an employee was installing someones wiper blades. He finished and I asked if he could put mine on for me. He said yes but he looked at them and said that I totally bought the wrong ones so come in and he would help me find the right ones. He walked in and just went behind the counter and helped someone else. He never looked in my direction again. I used cash so I asked another employee for my money back (they hadnt been opened). He said that he couldnt refund unless he had my information. I didnt see this to be necessary as I paid cash and also told him there was no need because I wouldnt be back. His boss (the manager) told him to put in zeros and then the manager gave me a dirty look along with an exaggerated eye roll. The manager had also been extremely rude to a couple behind me. The man was black and his girlfriend was Hispanic. It was obvious the way he talked to them that he was discriminating against them, refusing to do a service that I know they can do as I had it done at another AutoZone. Obviously, they also discriminate against women as I realized quickly by how I was treated compared to the male customers. I will NEVER go there again. HORRIBLE CUSTOMER SERVICE.

Cashiers r nice

Very helpful and very nice i would recommend my friend to go there

Go down the street. They know what they are doing. Better customer service better work ethic. Ooo rileys auto part. Try it yourself. Go to auto zone then go to o rileys. I bet youll feel the same way. I have given these guys tons of chances. Guess what I end up down the street EVERYTIME