Makenna was very helpful and kind. She was thoughtful and considerate towards how I was feeling. She helped me to cancel my gym membership and was informative about moving forward. Overall, great experience.

I called in with an issue on my billing and Bonnie hopped on and was extremely friendly and understanding and resolved my problem. Bonnie made the whole process quick and easy. Thank you!

Maddy was awesome and super super helpful. Very kind and she made everything quick and easy. Give her a raise!!

Lori was great. Answered all my questions. Helped me save money and did all of that so fast. Thank you, lori!

I called VASA’s customer support again for the return fee they keep charging me. Anyways, Bonnie from the customer support team did a fantastic & smooth job helping me with my issue and was able to waive the return fee. Thanks Bonnie!

Nicole is a terrific asset to your team. She kindly responded to my concern, was knowledgeable in options to assist and even offered help with a request of mine BEFORE I even brought it up! Her customer service skills are top notch and she deserves recognition for her a job well done.

Helped me update my payment method for VASA Fitness and waived my “delinquent fee” after my debit / credit cards had been drained from having my Sony account hacked… much appreciated help and flexibility during a tough time, thank you

Laurie was so helpful. She truly listened to my problem and actively worked to fix it. My app wasn’t letting me process a payment and she was so quick to find a solution that really worked for me and my medical needs. I appreciated being spoken to with respect and kindness. Laurie is a class act.

I contacted Paramount Acceptance to assist me with an erroneous recurring charge on my bank statement. It seems a pair of people sharing the same last name are alleged to have been using my bank account to pay for their fitness subscription. I had no idea where to begin my search. It just so happens I called the most determined, courteous, professional, capable, knowledgeable employee I could possibly have found. Her name was Lori, sorry if I misspelled it. She was truly a gem of a genius and refused to quit until my problem was solved. I cannot express the gratitude she deserves. She even called me back the next day after changing our strategy. She was awesome and I couldnt be happier with her support. Thank you Paramount Acceptance for hiring such a bright individual, and Thank You Lori.

The girl who helped me was super nice and knowledgeable. She went above and beyond to make sure my issues were fixed. Thank you!

Bonnie was very helpful, solved my problem in less than a minute! Very polite. Great customer service, give her a raise!

THIS IS THE WORST PLACE TO GET A GYM MEMBERSHIP THROUGH. THEY MAKE IT IMPOSSIBLE TO CANCEL AND CONTINUE CHARGING YOU EVEN AFTER YOU CANCEL. YOU CAN NEVER SPEAK WITH CUSTOMER SERVICE OVER THE PHONE AND THEY TAKE 2 WEEKS TO RESPOND TO EMAIL OR MAIL. HORRIBLE HORRIBLE DO NOT RECOMMEND. AND IM SORRY IF YOU ARE A PART OF THIS PLACE NOW, GOOD LUCK LEAVING.

Robert was the greatest human being I have ever encountered. He was professional & met my every need beyond expectation. Paramount needs a hundred more Roberts. Thank you again so much. Once again Robert is the best.

They were very helpful with resolving an issue on my account. Very friendly service

Whitney got back to me immediately and helped me very promptly. She made the experience painless!

Taylor with Vasa was awesome to help me get all setup for my new membership! Greatly appreciated 🙏

Bonnie helped me out and she was quick to respond and made sure I was all set with my account.

Lori, was great. I really appreciate her time and patience. Thanks again.

It was very fast and they helped a lot! They worked with me and we had no problems!

Elizabeth should be training others to do her job. She lead the conversation appropriately and it ended with a fair outcome.

Maddy helped take care of us to fulfill what a vasa rep had promised. She was profesional and handled her biz like a boss.

Very good service, understanding and some of the best customer service I’ve had in a long time.

Had a great customer service experience with Sarena, who answered my questions and was very cordial and efficient.

For the past 2 weeks Ive been calling to discuss issues with my account. There are long hold times and they NEVER call back. I understand there are long hold times but Im sure its not 2 weeks of hold time! I even stayed on the phone for 37 minutes before your automated machine decided it was best to call once a representative was available. Ive called everyday at least 2 - 3 times and still no calls and issue is still UNRESOLVED!!

I had a great customer service experience. Very kind and understanding representative that helped me quickly and efficiently. Again, very happy with my experience

Taylor was very helpful and efficient, helped me cancel my account with no issues.

Awesome customer service very understanding with billing questions and concerns.

I had to get a new credit card due to losing mine. I totally forgot to update my new card for my VASA account. They called me & straightened it out. The lady was very professional & proceeded quickly. She even cancelled a $25 fee that was charged. Very good customer service!

Emailed about an account issue glitch. Lisa responded quickly and gathered the info needed in subsequent emails and resolved the issue with ease and credited my account for the time lost. Very pleased 😊

Called customer service with some billing concerns on my account. The representative intently listened to my issues, understood and corrected both of them in an expedient manner. Then she repeated back what she had done to make sure we were on the same page. Very pleasant!!!

I reached out via chat to get some clarification on billing and to cancel/freeze part of my membership because my son is on deployment. Charlie was quick and professional. He took care of answering my questions and helping me take care of my sons membership. Great service and timely responses!

I don’t care for the customer service at the physical Vasa locations, but their customer care center line makes up for it 100%! Makenna was so helpful and patiently went over and helped fix my concerns. Thanks again, Makenna!

McKenna did a fantastic job. Instead of forcing the harder solution on me she went the extra mile and talked with her supervisor to solve the issue without any work on my end. Superb service.

Maddy was very quick and helpful. We handled the couple of things I needed in under a few minutes. She is extremely polite and straightforward.

I have been trying to resolve an issue for months, which is another review on its own. This review is to strictly focus on my interaction with Elizabeth as she is the only reason I am continuing my relationship with VASA. I am sure she could tell that I was frazzled and quite upset. It was the sunshine in her voice that really helped me to calm down and give her a chance to help. She listened to my issue, repeated back to me what she heard, put me on hold so she could do some digging. When she returned, not only did she apologized for leaving me on hold for so long, she identified the problem and proposed a solution. She asked if the solution was acceptable, explained what I needed to do, and confirmed once again that the issue was resolved.Elizabeth, KUDOS to you for a job well done. Its people like you who give me hope that excellent customer service still exists. Not sure if it was your job or not to help me, but you taking ownership of the entire call is something every person who worked on this issue before should learn. Your listening skills are impeccable. I really hope that your supervisor gives you a token of appreciation for a job well done!! Thank you!!HEY VASA!! EMPLOY MORE PEOPLE IN YOUR CUSTOMER SERVICE DEPARTMENT LIKE ELIZABETH!!

Although I had to wait a little bit, once I got Bonnie on the line everything was perfect and very smooth! I’m sure her name in the office is Da bomb Bonnie (if not it should be) because she is the bomb and an awesome help!

I don’t remember his name but the gentleman that helped me this morning was very kind, & knew exactly how to help me. He didn’t take up much of my time & explained everything throughly & respectfully. Great customer service:)

I talked with service rep Bonnie. She was SO polite and kind and very helpful. She made sure to repeat my issue back to me to make sure she understood the problem, and then was very helpful in resolving it. Customer service was great!

Caring about their members. CSR helped me waive my bank fee as a one time exception. Thanks so much! :)

Bonnie was awesome, and helped me with my issues no questions asked. Truly made my day that customer service still exists in this day and age.

Bonnie was awesome! She was very helpful!

Maddy helped me in a live chat. Handled all my questions and explained my charges. Thank you! A lot faster then calling! Friendly too :)

Camilla was absolutely helpful and accommodating! She made then entire experience so easy. Helped me with my billing and had me off the phone in under 5 minutes. Thanks, Camilla! 😊

Maddy was super helpful, I let her know I could t make my payment this month and she helped me get it for later on next month 🙏🏼

Spoke with Jesus to have some account issues fixed, he was extremely professional and well versed on my solution. Within minutes everything was corrected and made current! Jesus is the man!

Makenna was very nice and polite! She was able to help me resolve the issue quickly as well as answer any other questions I had!!

She helped to find the best option for me and my family. An excellent customer service, well done!!

The person I talked to was extremely knowledgeable and was very quick to answer my questions. I wasn’t given the go-around either. I know it can be hard to work in a call center so I am very impressed with her composure and with how nice she was; especially not knowing beforehand if I was going to be a rude customer or not.

So i called to cancel my membership and i appreciate the patience that these phone people have for people like my parents who dont have any patience when it comes to stuff like this, these people answer calmly and have good attitude always.

Great customer service. There team helped very well. Thank you Lori, from Paramount Acceptance. Great work

Jesus helped me solved a stressful situation in which my payments werent going through because my account had fraud. He helped waive the fee and suggested an even better payment alternative! Amazing service.

First of all it took me 3 hours to get ahold of these guys. The first time I called, I requested a call-back and got an automated message saying that they were not doing callbacks at this time and hung up. I called a second time and it kept saying there was a wait time of 6-8 minutes. Over and over and over. 6-8 minutes, 6-8 minutes.. After 45 minutes I decided to try my luck and request another callback. This time it worked and they called me back, an hour later! I picked up and it placed me back on hold for another 25 minutes! Not only that but the rep treated me like I was stupid. I hate Vasa and I will not be a member with them anymore.

The representative understood that I just had a major surgery and haven’t worked for a couple weeks so didn’t have the funds to pay my membership. She helped me set up payment fir a later day to pay the past due payment and set up the upcoming payment for the same day I will receive my paycheck after getting back to work. Great customer service and knowledgeable!

Worked with them to cancel my gym membership process was super easy and explained everything to me very well.

My concerns were listened to and action was taken quickly and very friendly.

McKenna helped me today when I was calling in for some billing issues. Not only did she get me my refund on the overcharges, she went the extra mile to see I was overcharged for the last few years and got that refunded as well. Amazing employee! She’s definitely one of your best!

Shannon went above and beyond for me. Her customer service that she demonstrated is rare. Paramount is Lucky to have her. Thank you Shannon

I called Paramount to *hopefully* resolve an issue with my account as my account has been frozen and billing was inaccurate. I had the pleasure of speaking with Robert. He pulled up my account and I was prepared to explain in great detail what the issues were; in literally minutes he had everything resolved and my account up to date! He was very professional and kind. Best experience I’ve had with customer service! Thanks so much, Robert!

Ashley was super helpful and friendly! She knew what she a as doing and it was a quick, painless process

Bonnie was incredible! She actually listened to the complex problem that somehow had commenced over a year ago. She took the time to dig into the history of the problem and actually find a solution. This has been a very rare thing for us in dealing with the same company. She deserves a new car! She might be the only reason we are going to stay with this company.

Jesus was wonderful. He assisted me with some billing issues on my account and was able to kindly and Swift been resolved them. Somebody needs to give this man a raise!

Bridgett was so extremely friendly and helpful with everything I needed! Canceling was taken care of in a breeze and there was no push back or trying to get me to stay it was all customer forward with what my needs are at this moment! So grateful to have spoken with her today!

Great customer service, I received a delinquency funds charge because I was at my daily spending limit on my card and Robert was very courteous and gave me a break and got rid of the service fee.

Super fast chat service! I was able to make a change to my account in just a few minuets.

Doris was awesome in assisting me with resolving a membership issue. She understood my position and worked diligently to come up to a resolution that was satisfactory, all whike having a very pleasant phone manner. She restored my faith in conducting future business.Thanks you......Nick

They were able to help me out and could be more satisfied with the help they gave me. The person that help me out was Charlie great customer service.

Maddy was very helpful. Thank you!

I realized i had a membership fee that was way over do and Julia was very patient with me while I sent some text messages and quickly got the funds to make the payment. She then helped me cancel my membership. Super easy. Excellent customer service

Robert was really helpful and understanding of my reasoning for my call and went about and beyond and exceeded my expectations and helped me out thanks again Robert

I called about a refund and Maddy was quick to help solve the problem. Great customer service. Thank you!

Makenna was extremely helpful, professional, knowledgeable and friendly, customer service doesnt get much better then that.

Robert was super helpful in fixing my issues. He was extremely friendly and easy to talk with.

Bonnie was very helpful in assisting me with questions in a timely manner. In matter of fact she got back to me within the hour in regards to billing issues.

My agent (Whitney) was the best. She replied very quickly, understood me easily, and gave me no troubles. She solved my problem in less than an hour.

Very responsive and helped me solve my issue super fast! Also helped that the representative was really sweet and talked me through the issue I had!

Charlie is amazing! Helped me so fast and was very professional

My experience with Camilla yesterday was terrific. She was extremely helpful and sincere with helping me in my unique situation. When I return to CO I will rejoin w Vasa because of my experience w herThank you again for everything

It is a great blessing for my family. We last 18 years at 24 Fitnnes and the truth is, VASA is anhother level, I mean the classes ande the staff, I recommend it 100%…… Thanks tho the boy named Jesus

Easy to work with and personalized service! Ruptured my Achilles and needed to pause my gym membership and the representative prioritized my well being above all else. Not your average customer service call!

The woman who helped me was great. Friendly, thorough and clearly experienced. She was very friendly and kind. Definitely recommend.

Lisa was extremely helpful with assisting with me with the matter that I needed addressed. Highly satisfied!

I had a billing issue in the Vasa app where it showed that I was about to be doubled billed for a rate guarantee fee. Julia investigated the issue and straightened everything out quickly. Great customer service experience. A+

I spoke to Bridget about some concerns I had. I was charged a fee because my card was declined. I had some fraud going on with my credit card and had to get a new card. Bridget was very respectful and understanding to my concerns. She was able to have that credited back to my account which was great. The only thing that was a little interesting was if I wanted I refund that would have not been possible due to some policy. Lucky I was happy with the credit!

Really helpful and kind. Called me back and fixed the problem and explained how things work. The customer service rep McKenna was so nice and patient. Thank you

Tanner was a huge help in assisting my Vasa account thank you for making it a breeze and not difficult on me. It was very much appreciated. Thank you! There needs to be more customer service representatives like Tanner he was very polite, kind, and nothing but helpful the entire time.

Sarena was able to help answer questions with my membership. Service was fast & easy via the chat option!

Makenna was really helpful/understanding and very kind! She related to some of the issues that I was having and cared enough to stay on the phone with me and solve the issue!

Sophia was very helpful with making changes to my billing, there was no hassle or run around and she even followed up with me days after to ensure what I wanted was being fulfilled. Very happy with her customer service

THESE REVIEWS ARE FAKE!!!!!!!! SCAM ARTISTS!!!! This company has been debiting my account for years and I had a missed payment, 1 Missed payment on my account due to theft on my account. I went online and changed everything. Made a payment with my card, they reject my payment and claim my debit card number was attached to a non existent checking account however, they debited my account for the balance. They they call me and tell me that they need a new debit card number I provide it and ask for the late charges and fees to be removed. They added $30.00 worth of fees. For a $10.00 charge. I ask for a supervisor. There is no supervisor. You have to leave a message. This company is a bad company. The rep told me it doesnt matter we will take your money regardless. DO NOT ALLOW THEM to debit your account for anything unless its a prepaid account. COMPLETE Criminals.

I just got off the phone with an amazing representative at Vasa customer service. I had not updated my card yet on the app so my payment was unable to go through and there was a $25 over draft fee but she was able to dispute it and get rid of the charge and added my new card and address on to the account. Amazing customer service she helped so much.

Chatted with Charlie and he helped straighten out a simple problem that happened! Was very quick and very professional! Chatted with him through the login and was so much quicker then trying to call and talk to someone. Thank you Charlie

The agent that helped me on this particular day was very nice and focused on fixing my issue. It was resolved in a timely manner and this lady needs a raise👌🏻

Spoke with Lori. Became best friends. She solved my problem instantly and understand my frustrations before I even had time to get frustrated.

As a gym member their service is terrible. I didnt know that a hidden fee was about to hit, so I didnt have enough money in my account and the payment didnt go through.They called me today to collect payment, but I missed the call. When I called them back, I was put on hold, and finally the phone said I could have them call me when someone was ready to talk to me. I did that, and then got a call back about an hour and a half later, but when I answered that I was then put on hold for another ten minutes before someone actually answered the phone. I appreciate the call back feature, but please have someone ready to talk to me as soon as I answer, especially since youre calling to ask me to give you money. I was tempted to just hang up and ignore the rest of your calls.

My question was answered quickly with an in-depth explanation of the reasoning behind the procedure I was asking about. I was grateful for the information. It made sense and I was able to make my decision with a lighter heart.

Great Customer Service. Clear direct responses to my issues and concerns, there was a bit of a wait for an operator over the phone. Yet it was completely worth the wait

Bonnie was extremely helpful, and quick to solve my problem. Thanks so much!

Jesus was wonderful to work with!! Excellent customer service! So kind and helpful!

Super nice- great service! Quick and easy. Not much to say because it was just that good!

I used the chat feature on the VASA Fitness Member Portal and Rachel was able to quickly assist and resolve the issue I had. She was courteous and a pleasure to speak with. Thank you!