user
Compustars
3446 S Main St, Salt Lake City, UT 84115, United States
Appearance

Comments
Jo
Review №1

Dont go here! The owner Matt baits and switches prices. My wife and I went in to get our sons laptop fixed which kept turning off. Matt told my wife and I that it was a easy fix. He said it had to do with a charging port. After an initial estimate of $110 we agreed to do the work. He called us a few hours later and said that there was an internal problem as well. He told us it would cost us an additional $350 to repair. We gave him the go ahead because my son needed his laptop for school. He told us it would be done the next day. The next day we did not receive a phone call. Stuff happens so we didnt think too much of it. The following day my wife stopped by because she was near the area. Matt was not there and his staff didnt know anything about the laptop. My wife asked the employee to give us a call once Matt was in. We did not receive a phone call that day. The next day we received a phone call from Matt that the laptop was fixed. So I went in to get the laptop when I got there I was told the bill was $975!!!! I told him it should only be $460 and he told us we needed more work. I asked him why he didnt call us first and he told us he did but we didnt answer. So that apparently that is authorization to go ahead. I could have just waited til black Friday if i knew this was going to happen. Dont go here unless you want the owner to decide whats best for your wallet.

Br
Review №2

The owner harassed me for no reason.I have never done any business with Mat Aspenwall. He went on and on about how I’m ripping people off. He would not leave me alone until I told him I would contact authorities. Just looking at his previous reviews he seems to be a very shady businessman. What kind of business owner goes out of their way to harass someone for selling their graphics card?! That’s ridiculous! If I want to sell my graphics card for X amount of dollars. I should be able to sell my graphics card for X amount of dollars! You have every right not to buy it, this is AMERICA!

Ch
Review №3

The absolute worst customer service I have ever experienced from a small / single person business. I am completely amazed this guy is still in business and has the positive reviews he does. Definitely recommend steering clear of this guy!Edit: Just realized the comment posted in response to my review was edited, so I figured Id follow up. The quote I received was not $900, the price I was quoted was $1100. Someone is also trying to get negative reviews removed, dont be a crook and you wont have to deal with the negative reviews!Also wanted to mention, I have been contacted by other people who have had similar and much worse experiences with Mat and Compustars than I did. This is definitely someone you DO NOT want to be doing business with.

KI
Review №4

This place is one of the more better places that actually care about what they do and put there blood, sweat and tears into everything they do from your average desktop, to what ever u can dream of on a custom build. no matter the challenge Mat and compustars, get the job done. Do not hesitate to call...... most professional experience.

At
Review №5

We needed an upgraded desktop, and due to personal referrals, we checked out this place. Mat was professional, very helpful, and built the PC that we wanted and needed and wasnt pushy about add ons at all, which I really appreciated. The computer works great and was a really good price, I would def recommend shopping here for your next PC.

Tr
Review №6

After 3 months of hell dealing with Best buy and Dell, I decided to reach out to Matt. Im pretty sure the negative reviews on here are someone spamming his account because he was fast and my pc is even faster. Great price, Great service (2nd to none actually) Highly Recommend

Ty
Review №7

Mat did a great job of not making me feel computer dumb , didn’t push me into a purchase set me up with more than I asked for at less money than everywhere else. These guys are all stars! My very first choice for anything computer related Mat’s the guy to see. Don’t waist your time anywhere else !!

Al
Review №8

Mat is an amazing guy, built me a custom laptop that is just super fast and helped me several times with my computers. I not only highly recommend him, I also only go to him for help with computer stuff. Extremely knowledgeable and a nice guy. Dont let any of the negative reviews steer you away, mat is worth it.

Ri
Review №9

If you’re looking to pay some exorbitant fees and receive no value this is your spot. Was helped by a guy named Matt? I believe. Promised to fix my laptop, paid the stupid fees. Laptop came back worse than before.When it comes to laptops I’d trust Hunter Biden over these clowns.

Ji
Review №10

The worst place Ive ever been too. Matt was very disorganized . I left my laptop there and after three weeks he contacted me and said your laptop is fine now, 10 minutes later he called me and said wait, we need to fix something else and you have to pay more, give me one more week. Ok fine. After that he texted me and said youre laptop is ready,so I went to pick it up, and guess what he tried to give me someones laptop and he was very surprised when I said this is not my laptop then he showed me 3 or 4 different laptops trying to guess the correct one. I left very uncomfortable, knowing that someonecould have had a similar experience as mine and could have taken any computer. At the end (1 months later) he contacted me with news that it needed a motherboard and 45 days more ... can you imagine that? I am really disappointed what they are doing.Save your money and time!!!

Be
Review №11

Compustars of Utah? More like incompetent stars. It is a disaster of a computer repair shop, horrible unprofessional staff, disorganized and incompetent across the board. They left malware on my Toshiba after two weeks at the shop and all my accounts were logged into Hunter Biden’s profiles when I finally got it back. Avoid this place and especially the scuzzy owner, he’s a penny pinching liver-spotted pony soldier if I ever saw one.

Tr
Review №12

First time coming into the shop and was a bit nervous doing so. After talking with Matt for awhile and telling g him what my budget was we were able to get me into a sweet system that was right in my price range. Fast, friendly service made me feel like I was talking and working with an old friend. I will be back that is for sure.

Br
Review №13

Mat was awesome to deal with! He was very knowledgeable and friendly and went above and beyond to help me. Originally I was there to buy just a laptop but then I decided I needed a desktop as well and he built for me on the spot! Will be returning and recommending this to everyone I know!

Th
Review №14

Great prices if you are looking for a good computer. Makes it practical to get one for your home or office without spending hundreds of dollars for one. Super friendly place too.

Ni
Review №15

Found the add in Facebook and went to meet him without having any idea what exactly I wanted to pick up, just knew that I needed a desktop.... Matt was amazingly candid on his views and advised me on what would best suit me based on my needs and budget... once we decided on the desktop, he quickly fixed it and I was all set ... everything was seamless and I know I can trust him to go back Incase I want more desktops/laptops or if any upgrades or issues ... Cheers !!

Co
Review №16

It was a decent place. I feel like most computer places like this have an easy time taking advantage of people but if you know what you are looking for and cut to the chase then its fine. I know its just business to try to sell something but I came in there for one thing and I was waiting and kind of given the loop around. It looked like the owner was struggling a little bit with some kind of build. Not sure if it was one he built himself or another customersOverall Id say the service was friendly and good and there was a good selection of stuff there. What I bought was a little overpriced compared to Amazon but that was fine because I needed it asap anyway.

Bi
Review №17

Dont buy from him hes a bad person and all the computers are broke and stolen with new #s when you call to ask for help to build the Coumpter that I have bought from him.he hangs up Hes has a attitude and very very rude.THIS IS NOT SPAMI LIKE HOW YOU HIDE YOUR BAD REVIEWS..... LOLEVERYONE LOOK AT THE BAD REVIEWS THIS MANS A STALKER.

Ma
Review №18

Mat is very knowledgeable and passionate about everything that has to do with computers. We had a great one-on-one talk about my computer needs and budget, and he had a great machine for me (and his computers come with a one-year warranty). He even threw in a few extra accessories to help me get started. It runs smoothly and has been the best PC Ive ever owned. Im very happy with my purchase. Highly recommend.

Ha
Review №19

***DO NOT BUY FROM THIS PLACE***We got a computer at a decent price, but I regret giving this guy our money. He is very good at pretending like he’s a blatantly honest dude to get you to trust him, but if you aren’t a computer expert you won’t notice him trying to manipulate you. And he claims he’ll “throw in” all this “free stuff” as a favor, when it’s actually stuff he should be giving you in the first place, he just wants you to think he’s doing you favors. We responded to an ad of his on Facebook, he got the computer all ready for us (took him like 2 hours) and we made sure we’re getting everything we asked for and it was half the storage space but he claimed his ads are “irrelevant” and still wanted the full cost. The dude didn’t even want to give us a monitor or keyboard even though that’s what he advertised. Bottom line, if you aren’t a computer expert, don’t go to him because he will be so manipulative. I have spoken.

Da
Review №20

AVOID THIS BUSINESS. owner is rude and basic repair work took much longer than what we were told.

Se
Review №21

Mat is a really awesome guy. He got me into a really great computer been playing on it for like 2 months now and loving it. Thanks Mat.

Fu
Review №22

Quick, Responded middle of the night, real chill guy, amazing price, and very knowledgeable. 10/10

Da
Review №23

The cheapest prices I found on a desktop. Great value, great quality, and the guy was so kind. He even showed me how to add a graphics card to the computer for better performance, and offered to do it for me when I was ready.

Sh
Review №24

Mat seems super knowledgeable and all around good guy to do business with.

Sh
Review №25

Matt buys PC LAPTOPS cast offs. He doesnt test them before he sells them. Sold me a 350.00 laptop with a bad battery. He refuses to get me a new battery so I can use my laptop. He wants me to buy one from him. He is full of excuses and makes you wait in his shop for hours while you wait to be help. Avoid this guy. Total rip off artist. EXCUSE AFTER EXCUSE. HE IS A JOKE TO BUY FROM. believe all the negative reviews

Jo
Review №26

Mat is great! Very good service. A feel at home enviromene! I will only use Mat for ALL my Computer needs for now on period! If your having issues with your PC, have question? Or just want to upgrade.....give Mat a ring I promise he will take care of you.

Vl
Review №27

I went in after texting him to get my dell laptop fixed. Very knowledgeable and extremely helpful. I was impressed by his willingness to try out several attempts to fix my issue. Unfortunately I really messed up my laptop to the point of no repair but I left knowing that Mat would take care of me the next time. Thanks again!

Da
Review №28

Excellent customer service! Very friendly and personable with great product at great prices! Would highly recommend! 10/10

Pa
Review №29

Matt was extremely knowledgeable and helpful! He was also very thorough in making sure I had everything I needed and that I was satisfied.

We
Review №30

SHOP LOCAL. Look most times you go into a place and you expect a product for a price and youll get that here.What you wont get elsewhere is Mat.Mat is hugely invested in the people he meets, he takes the time listen to what you want. His energy is contagious and has stories like you wouldnt believe. Before you know it youve bought a custom gaming rig and are making plans to go see his band perform! He goes way beyond what any retailer would do.Hes has some killer deals all the time!

co
Review №31

Great and reasonable place to get computers! I had an issue with one and Matt had no issues with fixing it.

Ja
Review №32

I loved the crew and they seem like excellent folks to do business with. I recently sold some computer hardware to them and they all seem quite knowledgeable. While in the office the owner fixed a number of computers very quickly.

Sh
Review №33

Mat took good care of me in record time and set me up good!!🎵 Hes got lots of quality pieces machines Etc to choose from you cant go wrong paying him a visit!

Lu
Review №34

Best service ever customer service from coming in to getting out matt is the man got my mac fixed fast and easy no problem i highly recommend compustars

Ja
Review №35

Needed a gaming PC for my son, as he cant play anything online unless on a PS4. I e-mailed, they say usually responds in an hour, and to my surprise, he did, we talked most of the night figuring what I needed, and he took care of me. My son is waiting like its Christmas, or his birthday. A d when it arrives, it will be. Great personal service, what you need, you get, at a more than fair price. Come here first, and youll be finished.

Za
Review №36

I had a great time buying from this place! Matt does his research on these computers and knows his prices. He helped me buy a new desktop pc for a reasonably low price and would definitely recommend him for anyone looking for a computer!

Se
Review №37

Always a pleasure to do business. If something goes wrong, they always ensure that youre taken care of - and will make sure that youre happier afterwards. Been doing business with Mat for over 3 years now, and hes always made it clear that customer service is his priority. Looking forward to any future business with him.

Ju
Review №38

I messaged Matt and told him what I wanted and what my budget was. He replied telling me that it was very doable and that he would be glad to help me out... But it would have to wait until Monday (i messaged him on Saturday) because he was working a booth at the Salt lake Gaming Con. I told him that would be no issue and that I would still like to come talk to him. He happily agreed. He ended up building me a rig that night! We were at his shop until 4 in the morning while he worked on it... The whole time he was answering all of my annoying questions. When all was said and done, I ended up with a much better system than I couldve imagined for what I paid. I would hands down recommend this shop to anyone looking for a new PC. Matt will gladly get you taken care of and he will do it without trying to gouge you.

Al
Review №39

I bought my first gaming PC from him and He was super friendly and very thorough in explaining how the PC all works together (I had no idea at the time about what even went inside a computer).A few months later I started having issues with my graphics card, I explained to him what was going on and he replaced my bad card with something of equal power for completely free! No haggling or hassle at all.This place deserves every dollar it can get.Mat makes sure to have every customer happy with their build.I have been going here for PC help since I bought my computer (and have since upgraded it) and will continue going here. 5 stars.

Po
Review №40

I contacted compustars and asked for a custom build suitable for my budget. Looked to get a high quality system for a fair price. I was more than surprised with the results and it was nice to geek out for a while. Definitely recommend this business for any pc gamer

De
Review №41

DO NOT BUY FROM HERE!!!!!!!! The owner Mat is horrible!!! I purchased a PC from him and the motherboard went out a week later, I contacted him and he said he would replace the motherboard for free as it was part of his warranty. I drove 2 hours from my home to drop the PC off at his business. After a week of calling and texting him with no response I decided to drive back down another 2 hours to confront him. To my surprise when I arrived his business had been packed up and cleaned out. I couldnt get ahold of him or track him down, he had taken my PC and the 500 dollars i had paid him for it. Years later i ran across him on Facebook with his new business Compustars, i confronted him and he said to me PCs left with me for more than 30 days are considered forfeit, there Is nothing I can do for you really?!?! I didnt forfeit my PC he left with it and never called me back or responded!! He Is a thief and unprofessional!! DO NOT BUY FROM MAT OR COMPUSTARS!!!! He also had the nerve to say to me if you want a PC now MAYBE Ill give you a deal NO!!!!.....I want you to fix what you messed up Mat!!! What kind of business owner treats customers like that!?! I will be contacting the business bureau about compustars and letting everyone on social media about my experience. Every PC page on fb and elsewhere will have my story on it. Dont be ripped off by Mat and dont support his garbage! Mat will also put on the review that he has had no interaction with this person if they are calling him out on his lies. Be warned he is a liar and will try to cover up by saying people are trying to spam his business. Its a lie be will play the victim.

Ra
Review №42

Would give this company a 0 star if it was possible Mat Aspenwall is horrible .I bought a PC from him for around 450 and the motherboard fried only 2 months after owning it. I called him and he said to bring it to him for a free repair. I took it back to him for repair. Well i am calling, texting, messaging on Facebook for about 2 weeks, no response. So i drove to his companies building only to find out the company was no longer there. DO NOT BUY FROM THIS COMPANY!!! build your own its extremely easy and you wont have to worry about scummy companies like this one. I lost all my money and my computer, its not worth your time.

An
Review №43

Mat was great to work with and very patient his prices for his gaming builds are amazing. He even threw in a few extras for our purchase. I look forward to my next purchases with Compustars.

Kr
Review №44

Had the owner do a gaming pc build. Quick turnaround and fair prices.

El
Review №45

I was looking for Print and Post, another business in the same building, but Print and Post was so unprofessional! Claiming they had an actual office set up to help you with your printing needs, but in reality, they were closed (for construction it looked like), and no one one would answer the doorbell or phone.The people over at Compustars saw that I was struggling outside of their suite, and they asked me if I needed any help. I told them I just needed a few papers printed out, and they helped me out, and wouldnt even accept payment! They really saved the day, and were so courteous.They have lots of nice equipment, and a great set up inside their suite. Theyre super genuine, and you can tell that theyre not trying to take advantage of you, they just want to help you out. Next time I need a printer or computer, Im going here!

So
Review №46

One of the greatest customer service experiences Ive ever had! Mat went out of his way to answer every so for question I had, I knew nothing coming into my first pc build and he not only helped but educated me based on what I said I was going to be using it for. He came in at an incredible price and even met me at later hours of the night to make sure I had my pc in time for a project I needed to complete on short notice!! Absolutely no concerns, Mat is an awesome dude and was beyond helpful! If I ever need anything else or know anyone looking for a pc they will be referred to him 1000%!! My biggest point I was pleased with is he didnt try to push me into something I didnt want or need. Very pleased 10 stars if possible!!!

sh
Review №47

Had a bad experience with this low life earlier in the year, sold me a computer promising one thing and under delivering by a ton.But to top it all off, he gave me a faulty Windows OS key which is set to expire in the next week, > 8 months after I purchased it from him.Honestly not sure how he has stayed in business so long, like the review before me states be belittles his customers and hangs around those who stroke his ego. Definately do not reccomend this place for any computer help.

Br
Review №48

Mat was a great help in getting me set up with my first gaming PC.

Ta
Review №49

I would never do business with someone like Mat who berates and insults customers (Seems to be an ongoing issue with him). He probably shouldnt own a business having such deep mental issues. This guy turns these professional/friendly opinions into personal pissing matches with whomever he thinks will listen to his egotistical arrogant prattle, even if the opinions are from someone who has much more experience and education than he does. Hes laughable. What a shame. And yes Ive had dealings with you. You are pathetic cowards to deny it. Maybe stop being rude to your potential Facebook customers and find yourself a clue.

Jo
Review №50

Mat is super helpful and knows his stuff. He has really great prices and even better products!

Ch
Review №51

Compustars was very helpful today in helping me diagnose the problem in my computer. Mat was a salesman but I didnt feel like he was pushy as others have suggested.

La
Review №52

Great no nonsense team!

A
Review №53

I love it

Ma
Review №54

My friend owns it; A real good place to get upgrades or a new computer built

Ch
Review №55

Theyve always been good to me and my family. They go above and beyond the call of duty.

Ma
Review №56

Messaged the owner Mat aspenwall on facebook to see if hed by my pc desktop build, he told me it was over priced even though he said im 15% under market value. He didnt like that i wouldnt sell it for less than i was requesting and belittled and accused me of scamming. He then stated be wanted to meet in person to discuss this issue face to face since i told him id write him a negative reveiw for being unprofessional. I strickly told him Im firm on my price and told him of hes not interested thats fine. Ive moved on to selling my build to other buyers. He continued to berate and belittle me. I told him numerous times that hes being unprofessional and should have responded in a more professional way. Instead he continued to berate me and demand i meet him in person. I refused. Ive already moved on to sell my computer to another buyer. I dont think a company owner should berate someone and threaten a potentional customer who is looking to sell him a product that he buys and resells (pcs). Hes now threatening to sue me for this review.

Mi
Review №57

Very dishonest and rude. Make sure you check all the components that they replace. Youre old part is probably better...

Ro
Review №58

The owner was very helpful for an odd purchase.

Xx
Review №59

Would like do business with them. Too bad they are never here during the hours they say they are open.

Ja
Review №60

Youll find out why as soon as you talk to mat aspenwall

Ty
Review №61

Matt is awesome and his systems are a great value

Information
21 Photos
61 Comments
4 Rating
  • Address:3446 S Main St, Salt Lake City, UT 84115, United States
  • Site:http://www.facebook.com/SLCCOMP
  • Phone:+1 801-923-4335
Categories
  • Computer repair service
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–8pm
  • Saturday:Closed
  • Sunday:9am–7pm
Similar organizations