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Intermountain Transmission Exchange
1494 S W Temple, Salt Lake City, UT 84115, United States
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Ka
Review №1

Ive had 2 issues come up. One with a transmission, one with a torque converter. I can say they do stand by their products. They warranted both issues without question and had the problems solved very quickly. Thanks.

Ch
Review №2

Great people great service great prices!I had them build me a 700r4 for my 55 Belair! It’s got the hot rod package and I love it

Da
Review №3

Couldnt have asked for a better experience. We are from out of state and our car started acting up and we happen to be close by to them. I called and explained our problem and although they were incredibly busy Bob made time to get us in right away to diagnose the problem. It turned out to be something very simple and I had us fixed in on the road in no time. Incredibly honest and I would definitely recommend.

Ch
Review №4

Great to work with. Very shop friendly! Glad to be a dealer/installer for them!

Ro
Review №5

I went to go see them because I was having issues with my transmission not shifting properly. They replaced my transmission as affordably as possible, and worked with my extended warranty to get it covered. I really felt like they were looking out for me and making sure that I got the best result possible. I will definitely be going to them for regular service!

Da
Review №6

Jimmy is the man. Intermountain helped us out with a t case, and didnt try to upsell or overcharge. Fair, honest guys.

Ed
Review №7

Youve heard the saying, find your niche and slam it? NO one has the transmission exists like ITE. Theyre absolutely rocking it. Thanks

de
Review №8

Brought in my truck with 185k miles on it for a checkup, expecting to have bad news. They gave it a checkup and sent me home with a clean bill of health. So many mechanics would have taken advantage and tried to sell me something, but they were fully honest with me. Will definitely recommend ITE to anyone!

Sa
Review №9

Jimmy in the parts department has been absolutely amazing instead of just telling me to bring it in and spending hundred of dollars he has suggested things to check before we say the transmission is completely shot! Will be taking all transmission needs to this company!

br
Review №10

Fair and honest with fast quality work. We wouldnt trust our cars to anyone else

De
Review №11

Bob was awesome, he made sure I had everything I needed and gave me the best price out of the million other places I tried first... next time Im not shopping prices just going straight to them.

Ro
Review №12

These guys are fast, friendly and excellent at rebuilding transmissions!!

Ke
Review №13

They were polite. Fixed another mechanic mess up. They were fast and price was great. Nice people. Will be using them again. I recommend them highly.

Co
Review №14

Good old guys. Trust them to fix whats wrong the first time. Not just a parts changer

El
Review №15

They are friendly and professional. It looks run down, but are great at what they do.

Da
Review №16

These guys replaced the differential bearings in my truck, after 8,000 miles, the side adjuster lock bolt backed out, caught the ring gear and punched a hole in my differential cover making a huge mess and downing my truck. This could only have happened if they forgot to tighten the bolt. Mistakes happen, as a fleet maintenance manager, I completely understand that, but all of the shops I take my fleet to stand behind their work.I gave them two chances to make it right: The first guy I talked to tried to deflect the problem during the whole conversation saying that it was probably a sheared bolt from the ring gear because thats a common failure and then it wouldnt be their problem. If its a known common failure, why wouldnt they have suggested I fix it while they had it??The second guy was a little more helpful and seemed more concerned about the problem, said he would try to find me a new cover and talk to their differential guy about the possibility of the side adjuster backing off and call me back, I never heard from him and didnt have time to play phone tag.When I do this for work, shops will send a tow truck to pick up the vehicle, fix it correctly and bring the truck back, these guys wouldnt do that, they dont stand behind their work when they make a mistake.I will not be bringing my personal vehicles back there and theyve lost the business of the fleet that I manage.

Pa
Review №17

They did a great job on my 95 ford bronco thanks guys

Sh
Review №18

Bought my daughter a car. With in 20 miles the check engine light came on. After a few other mechanics giving outrageous bids to troubleshoot the issue, I was referred here. Dropped off the car within two days they called me to let me know if was the transmission and that they had located one, the price, the expected time frame to have it fixed, etc. Their price was less than half of the what the others were to start diagnostics. True to their word and time frame, had it done and back to us!!!!! THANK YOU SO MUCH!

Sh
Review №19

The best!

Mi
Review №20

Very knowledgeable and good services

Br
Review №21

Awesome friendly people

Da
Review №22

Granted I havent even gotten my transmission back yet, these guys are awesome. Ill be one of the first to admit that I dont know much about transmissions. I called in and chatted with Jimmy for 10 minutes who eventually told me that I should work with Bob because he is the resident expert on the specific transmission I was looking to have built. I called a couple days later and had a very education and helpful conversation with Bob. I dropped my transmission off this morning and they took the extra time to make sure I had a say in all the details and even offered some pitfalls to avoid. It takes a lot to make me feel warm and fuzzy and these guys did it more than once.

Ja
Review №23

I was able to get an appointment fast. They did a full transmission oil change and service (removes the pan and inspected) and came in slightly cheaper than their initial quote. Parking is an issue here, but it’s worth it. Another name-brand shop wanted 40% more to do the same thing. I’ll be back here for my next service.

T
Review №24

I fell like they are priced a little higher than usual for comparable parts parts. However they set the standard for service and knowledge and i dont mind paying more for that! I usually deal with Jimmy for my transmission, clutch and transfer case needs and he never disappoints.

Pe
Review №25

Great service. Friendly. Reliable. Timely. Everything you can ask for and more. RECOMMENDED!!!!

Ju
Review №26

Pretty good work the price was okay I didnt think itd be quite as much as it was for what they did but it was all right but the only thing I didnt like was I forgot my air cleaner there cuz they were doing a kickdown switch for me brand new air cleaner $200 air cleaner and I go pick it up the next day and its got a big dent in it so I wasnt too happy about that other than that I guess theyre okay

De
Review №27

Great! They new the problem right away 👍

Ma
Review №28

This is the most honest business I have ever used I would highly recommend. Them to any one who may have need of there service its been a real pleasure doing business with intermountain transmission

Hi
Review №29

Best place ever! My husband and I have had issues with our transmission twice. We have a 2008 Mercury Mariner and they are notorious for having transmission problems. We have had the transmission rebuilt and my husband put it back in the second time it had issues they fix the band and put the transmission back in. One day I have the transmission slip. I called and Jimmy was amazing they took the car in right away even with their busy schedule ran tests and did everything they could to make sure that there is no issues with it. As a woman talking to jimmy I wasnt treated like I didnt know what I was talking about or taken advantage of like I have been in the past (at different places) totally felt comfortable. If you are having transmission problems in my opinion this is the best place you can go. Jimmy was amazing! Professional kind and definitely someone you can trust. Thank you everybody intermountain transmission and thank you Jimmy for being so polite and helping us out.

Ke
Review №30

I have been a customer for many years Their work is always great Jimmy and Bob are great to work with and have a wealth of knowledge. The only people that I let work on my running gear. Most of the transmission work was for my customers Never had any complaints

PD
Review №31

PDF Automotive has been using Intermountain Transmission for 20 years. Their units are reliable and they stand behind their warranties, every time. Bob and Jimmy are who we turn to for specialized knowledge in transmissions and transfer cases. We enjoy doing business with them.

De
Review №32

They are very helpful

Sc
Review №33

Intermountain transmission does quality work. They have never let me down. Fast service. And I like the colorful language. So if you cant handle it go somewhere else. No BS..straight up and honest

Tr
Review №34

I own Valet Auto Body, and we often need help with transmissions. Bob and his crew have always treated us fairly. Many transmission shops convincing people to drop off their cars, claiming that they can do a simple repair, and then try to sell them a new transmission. Intermountain actually repairs transmissions! Its a novel idea :). Keep taking care of people guys!

Je
Review №35

Not only have I called and had every question I asked answered timely, honestly, and politely, I have also sent many people here and they all have said how nice and straight forward Bob and Jimmy. Will continue to recommend them to anyone I know who needs quality transmission rebuild or replacement. Thanks guys!

Ta
Review №36

I called multiple times no answer and one of them they said wait with angry tune and waiting for like 5 min on the phone at the end they hung up on me. Mice what great customer services...

He
Review №37

Its so hard to find an honest garage, but this one sure seems to be. They rebuilt my transmission quickly without any surprises or additional costs. Seems like most of their business is wholesale, so they dont have a nice retail store front. They dont have a waiting room because they dont do small repairs and maintenance, they do mainly transmission and engine rebuilds and such.Ive dealt with many garages over the years and this has been the only one where Ive left certain that the job was done right and that I didnt pay more than I should have.

Je
Review №38

I own a repair shop in Kaysville and buy ALL of our transmissions and parts from Intermountain Transmission Exchange. I have known Bob, Mike and Pat for 10 years and can vouch for their character. They build tens of thousands of transmissions a year so I trust them completely with my customers transmissions. These are good people.

De
Review №39

Very fair with me on services. They gave me good advice on my repairs. For sure I will use them in the future.

Ja
Review №40

The only honest Mechanic left.... I have been taking my vehicles here for over 10 years, for any Mechanical issue and I know they will be fixed the correct way with the correct parts. When Bob says he is going to do something he does it with INTEGRITY!!!

18
Review №41

Good bunch of people here. Would definitely recommend and will definitely return in the future.

Je
Review №42

I needed some transmission work done on my truck. After taking it to certified transmission and them quoting me around $700 I took it here and they were honest and fixed the problem for around $350. I would highly recommend to anyone. This all happened the summer of 2011. Thanks again! my truck is running great!!!

Je
Review №43

Update: After getting fed up with the whining from my diff. I opened it myself, bought the tools to verify the work and found out that ITE did not correctly set my backlash. My differential is supposed to be between .008-.012 backlash. After checking, mine is at .023 almost double the specified limit. I will be correcting my own backlash. Downgrading to 1 star because of how bad the backlash was.TL;DR: If you want to wait a long period of time for work that shouldnt take more than 4 hours and you want to have it done twice and still not have it be functioning correctly this is the place for you. If differentials are all they do they sure dont know how to do them correctly.Initially was recommended to take my vehicle here to have the rear end rebuilt. I had purchased my own gear set and installation bearings and had them replace the axle shafts. Upon delivery of my car I was told it would take them about a week to have the work completed including the waiting for axle shafts. They suggested they would call me when the work was done. After a week and 2 days I called in to see where my car was and told that they had finished it days ago and were waiting for me to pickup. I arrived to collect my vehicle and followed the break in procedure for the rear end. Unfortunately the rear end whined, where it did not before. As well as my abs light being on. After a quick call to ITE they instructed me this was normal and to drive on it until the break in period was up. There is no break in period for whine on differentials. I scheduled an appointment to have them re-do the rear end, I expected this to be quicker but no. I waited another week and received the car in the same condition I left it. In regards the the ABS light, whoever worked on my car smashed the abs sensor on re installation, which was $100 out of pocket on top of the $800 dollar shafts, labor, and fluids, plus the $250 I spent on my own gear set. Not satisfied.

Be
Review №44

Very knowledgeable about transmissions, transfer case and differential. Locally owned, and honest. Not an upscale building, but they get the job done right and explain well

Au
Review №45

Called a couple shops before intermountain to ask a simple question about a 4l80e output shaft. After learning that i didnt purchase the trans from them they didnt want to answer my question and just told me they didnt know. Called intermountain and the guy was awesome and answered my question right away and made sure i didnt have anymore questions before ending the phone call. Because of him any other transmission related purchase will be through them.

Jo
Review №46

Best shop prices and fast turn around. Thanks Bob

Br
Review №47

Bob, Jim and Brett are exceptional in their field. Fabulous mechanics. Its the only place I take my vehicle.

Ma
Review №48

2004 Dodge Ram 3500. This shop was recommended by some mechanic friend of mine. I was not disappointed by the work that was done. Honesty and integrity.

sa
Review №49

I brought my VW Golf in because I wanted a quote on a transmission repair, they kept the car for 5 days, when I called them on Friday to see what was going on they told me to give em a couple hours. They called me back and said my transmission was fine. 2 weeks later my transmission quits. I dont know what their deal is, but I wouldnt waste my time going to them.

Al
Review №50

Parking lot is always full for a good reason. Great honest work and service!

Br
Review №51

Bob always treat everyone fair and hooks you up always. And have good luck when he builds my transmissions.

br
Review №52

Excellent place, great service, knowledgeable staff. A bit chaotic but worth it.

Mi
Review №53

Worst Customer Service Ive ever experienced anywhere! The work was fine but the customer abuse was dreadful. This is a wholesale business and obviously not ready for the public. Would I return for future (dis)service? NO! NEVER!

Ma
Review №54

They seam have the most nologybl staff in there makeup department

le
Review №55

Good place.they did me right.

ty
Review №56

We have this place rebuild most of our transmissions for castle rock Chevy in Evanston Wyoming. And they are very professional and the quality is excellent....

ja
Review №57

Very poor communication! We were treated like our business did not matter to them. Up front We asked them to call us to let us know what was going on / to let us know what they found out. After not hearing from them for 3 days, we called them to find out that it wasnt what the initially thought it was and they were still trying to find the problem. After them having the truck one week we had to call back and this time he tells us that they were waiting on us for the go ahead to pull out the tranny to look in there. When asked why they sat on it for almost 4 days they said they were waiting for us to call. we lost 4 days due to them NOT calling the customer (us). Our truck was NOT a priority for them. We missed 4 days of work because of it. After that, it still took 6 days for them to finish the work. Very unhappy with the service. Never again will we go there and we will never refer them to anyone. what initially was told a couple day job - reality it took 2 weeks and half that time they were not working on it. Never again.

Ch
Review №58

The best place for transmission service !

Mi
Review №59

Installed the South bend dual disk clutch in my Dodge Cummins

Ch
Review №60

In spite of the fact they didnt have what I needed, Jimmy went the extra mile and found the source that ultimately had the transmission pan I couldnt locate. Thats service.

Ra
Review №61

Needed to get an axle seal done on my truck, they are so busy cant get me in for two weeks.

Ne
Review №62

Honest and informative

Br
Review №63

Great product and amazing pricing

Da
Review №64

Great service competitive pricing

Am
Review №65

Best place EVAAARRRR!!!!

Pr
Review №66

Good work

Pa
Review №67

Good place

Information
7 Photos
67 Comments
4.5 Rating
  • Address:1494 S W Temple, Salt Lake City, UT 84115, United States
  • Site:http://www.intermountaintrans.com/
  • Phone:+1 801-487-0092
Categories
  • Auto repair shop
  • Transmission shop
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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