You can do better, Niello. I tried using a chat bot to make my appointment, no follow up from you. First time I called and left message, no return call. Second try by phone, left message again and finally got call back. At the dealership, many staff and a number of customers not wearing masks. You should be enforcing city/ county mask mandates and providing procedure masks to customers who walk in without.

Anthony was very helpful and easy to talk to. He kept me informed and gave multiple contact options (which I tested and he was quick to respond).The video I was sent of a diagnostic summary of my car is an awesome feature that Niello provides. Along with top notch service. I will definitely be a returning customer and highly recommend them to anyone who loves their vehicle as much as I do. Thank You

Christian in service exceeded my expectations. I had my BMW i3 have a battery failure under warranty and Christian was able to get it picked up, repaired and washed under warranty. We were able to communicate by text and email. Very convenient for me. Thanks!

After visiting other dealerships in the area for service and being extremely disappointed I took my car here to Niello BMW of Sacramento. I was very pleased to see that this BMW dealership service department treats luxury vehicle owners with true luxury service. They greet you very pleasantly as soon as you pull up, the service writer Christian was absolutely phenomenal in taking care of my vehicle and setting all expectations and meeting all those expectations. There really is no better BMW service department around.

Great service. Took my car in without an appointment when a radiator hose broke. Within an hour I had the diagnosis and the ETA for the repair. Great follow up. Joe is the best service advisor I’ve ever had. Can’t say enough good things about him.

Same old experience made appt brought my BMW in early morning for a brake fluid change. Christian service rep at BMW claimed it would take two hours as always they want to keep my cars for days. He text me around 11:40 stating my car wont start and I need a new starter. I just put a new starter and had it installed I explained to him. Not happy with customer service and now my car wont start when I drove it there it was working perfectly fine.

This is the worst BMW dealership!!! I just picked up my car from service, I had both of my front tires replaced look at the pictures below and look how bad the rims and dirty the tires look!! Not to mention they kept my car for two weeks and couldn’t even vacuum my car!! Or wash it properly! I paid over $1,000.00 and I got my car back dirty!! And on E!! Shawna was my service advisor and she had the worst customer service!! I had texted her the day before I picked up my car and had asked her to give me a call ASAP right after I had received a text from her that my car was ready for pick up and I got no response! DO NOT GO TO THIS DEALERSHIP!! NILLO BMW ELK GROVE IS THE BEST!! IVE BEEN THERE A COUPLE TIMES TO GET MY CAR SERVICED AND I HAVE NOT HAD ANY ISSUES!

One day I came to the BMW Niello Sacramento for my 740 services. I was just watching X5 when the sales manager come to me and ask if I want to buy it. I answered that I’m not going to buy it but anyway I’ll ask about the price. I start to receive better and better offers about this X5 and the last one was interested. I said if I’ll be approved by BMW Finance I can probably buy it but ask them not to send any requests to any banks about financing for me. Just to BMW Finance. The next day I received congratulations from a manager. He said I’ve been approved by BMW. He starts to push on me to sign a purchase agreement. I ask if BMW can fix some details I don’t like in that particular car. They said they can’t do it. It’s ok. I ask to change X5 for X7 for even the lower price after that. They stop to talk to me right after. I start to receive one by one refuses from BMW Financing and some other banks two weeks later.Hey guys! I ask you not to send any requests for financing to any banks, just to BMW Finance! Remember that? Why are you did that after you approve me?Was that revenge for broken monthly sales plans?

Customer service has always been exemplary at Niello BMW, whether in the showroom or service department. Christian D. in the service department has always provided great service. He responds to inquiries quickly and is very pleasant. I live closer to another dealership, but I prefer to travel a bit further to Niello because of their consistent customer service. Keep up the excellent service!

Picked up a brand new car and impressed by professional service, vertically integrated service aligning sales, product specialist, service and customer support. Shout out to Eddie, Johnny and Shuana, ample seating in waiting area. BMW’s attention to detail is impressive.Tip. Be Prepare for 3 hrs tire service on busy day✅second review, scheduled follow up with specialist Reed who guided and shared more tips on optimizing driver experience including sports shift, navigation system etc, the more you learn the more you enjoying BMW, shout out to Niello BMW.BTW, I’m just curious about how things works, have no connection with business

After a very good inspection a solution to my problem was found and fixed. Car seems like new. Very polite and respectful. Gave my car a very shiney wash!

Essex is awesome. Seal the deal within 2 phone calls. Love the car.

Casey Black provided excellent customer service, which I greatly appreciate.Service was completed in a very timely manner.

This is more of a review of BMW and not necessarily Niello BMW. I bought my BMW in 2016 after driving Honda’s for 30 years. I was excited to have a beautiful luxury car. The last two years have cost me more than $5000 in repairs. I guess this is normal for BMWs but it’s not for Honda’s. Lesson learned. I’ll never buy another BMW again. The individual who helped me at Niello BMW (Mike) was polite, professional and friendly.

My repair tech is always so great to work with. Always keeps me up to date on my status and helps me with pricing whenever he can.

We had a great experience with everyone at Niello BMW. Karl thank you for making us feel at home. The finance guy rocked, keeping my payments where I needed them and giving me excellent coverage for my jeep. The general manager even came out to congratulate us. I will tell everyone about it and who knows maybe I will buy a BMW next. Thank you all for a wonderful car buying experience.

I purchased my 1997 M3 from Niello BMW when it was still sitting on the bed of a truck, shrink wrapped. Today, my M3 still looks the same as when I drove it home the day I purchased the car. Since then, Niello BMW were the only ones who have worked on my car. It is nice to have the history of maintenance and repairs for all those years, which influences decisions of work done today. Andrew has taken care of me for many years now, and always does a fabulous job. He knows what I want. Perfection. I was impressed by the links he would text me, that include a video of the inspection recommendations, which I accepted and approved. Another hyperlink takes me to track the status of my car. Kind of like tracking a FedEx package. Very cool. Thank you Niello BMW for keeping my M3 DINAN automobile running like it is still new.

The team here is welcoming while being professional. Ive brought in my vehicle and worked with Tony on two occasions so far. Each time he makes sure Im aware of my options and takes his time to explain the work involved. There is a nice waiting area if you are waiting for your advisor. Its a pleasure bringing my car to a team thats capable and caring.

Great service support. Andrew was very knowledgeable and pleasant to work with. The inspection reports with photos sent via text message were fabulous. Car is running great. Still a few items to take care of and I will be returning with confidence Supreme service, Thank you to all!

Just took my car to get serviced with Christian, extremely happy with his attention to customer care. I never felt rushed when asking questions, He takes the time to review what was done & what to get done next (if needed). Highly recommend to get scheduled with him!

I was looking for a 540i for 2 weeks, mostly outside of the BMW dealerships. During my search, I looked at some cars online at Niello of Sacrament, I inquired about one particular 540i on line and received a response from Andrea at Neillo of Sacramento. I liked the car. I also inquired about other cars at BMW of San Francisco and Fremont. Yesterday I inquired again getting a call from Andrea and went to Sacramento BMW, met with Andrea to see the BMW I was interested in. Andreas personally was a good match with me, she was the perfect sales associate.This was the car I wanted but had to let my wife see it., I went home to let my wife know about this BMW, she liked the idea and we headed back to the dealership, upon arrival, we were met by Andrea, looked at the vehicle again, Andrea took is out for a test drive. We were convinced this was the car we wanted. My wife also felt the connection with Andrea. We were sold. With the help of Abe the deal was made. We got a great trade in and great price we are now proud owners of a beautiful 2018 540i. Highly recommend Noello pf Sacramento! Great job Andrea amd Abe!

Scheduled an oil change for an i3. They were friendly and prompt. Im giving 2 stars for price... they wanted $175 for a cabin air filter ($20 part). I also wish they would have charged my car while they waited for me to come get it, a bath would of been nice as well.

Service was awesome Andrew hands down does an amazing job for the customer. I thought for sure we were going to spend a lot of money and time. Well everyone from the mechanic to Andrew figured the exact issues and found out there was warranties to cover everything.We will be coming back for sure

This is my second BMW from Niello. Their sales staff are highly knowledgeable, transparent and offer excellent customer service. Their Finance Manager explains all your options in a low pressure setting so you get the best deal possible. Their Service department are helpful and efficient. If you are in the market for a BMW, Niello of Sacramento should be your first and only stop.

Great experience. Tony was superb accommodating, very informative and very responsive. Niello is clearly solid on good customer support. I appreciate the help to take me home and back which added to the wonderful experience of servicing my vehicle with Niello. Beat regards, Aldo

My experience at Niello BMW as fantastic. Each team member I encountered, from my Sales Advisor Diane Wallace, to the tech staff who familiarized me with my new BMW, and the Finance Staff who walked me through each step of the sales process, were highly professional, efficient, and seemed eager to assist me through all the aspects of my purchase.A great experience.Joe Strange

The morning of the day I was starting a road trip I had a warning light on my 650i indicate urgent service was required. I brought my car in just prior to noon to diagnose the issue. Within about 90 minutes, over the Friday lunch hour the problem was found to be one that required parts to be ordered. A sort time later, Joe had a loaner 330i delivered to me at work and I was ready to start my trip. The help was beyond what I expected and I was able to enjoy my weekend getaway. Great service and consideration for the customer.

Easy appointment process that was all on line. And everyone at Niello was friendly, nice and informative. I was very happy with the service for our Mini Cooper oil change and inspection.

Great customer service. They make service repairs painless. Lots of communication too so you never feel in the dark. Highly recommend.

Awesome service! Tony is the best service advisor, I am always taken care of!

Austin was amazing with all the backend team support. Got my car in few hours no back and forth.

I got my first detail from them and it was far from amazing and I was shocked. The windows were not cleaned from the inside. I can see fingerprints on all my windows. My dash was not cleaned or wiped down. Still had dirt and makeup marks on it. My cup holders were not even touched. They just put the cover over them to make it look clean. Where my controls and gear shift are, were not touched either. Had lint and smudges all over it just as it looked when I dropped it off. The handles on the doors were not touched either. Still had dirt in them. I was very displeased with this service that costs over $200. They cleaned the outside great and the carpets were vacuumed but even the seats did not look wiped down well. Extremely displease with the service.

Service department where great , gentlemen name Andrew help me with my E90 . Very knowledgeable / polite and made everything easy and welcoming. The only thing I would pay little attention is the cashier seams like there where not present or awake. The customer lounge area very clean with nice big screen playing soccer was awesome. R

The service was amazing as always. Anthony, the service representative was professional, responsive and courteous.

It was great. Brought my 128i in for some work, they took care of it. All staff were hospitable and personable. Kindness, from customers and staff goes a long way.

Tony ran the show without a hitch. Five stars to him.

Rebecca Williamson is amazing and the best. She went above and beyond her job expectations. Her customer service is extremely the best! She is so motivated and helpful! Awesome attitude, professional and determined too take care of her customer. Whatever we wanted, she ensured she was on top of it! Without a doubt! She is truly a prime example of a perfect sales representative and like no other! She definitely needs to be recognized for the ultimate sales person ever around!Diane Wallace also assisted us and was extremely awesome too! She also went above and beyond her expectations! Beyond helpful and did everything possible to make us feel at home! She also treated us with so much respect and honor! Everything we needed and wanted, she ensured so. These two ladies are definitely prime and cream of the crop sales representatives. Niello BMW is such an awesome experience and service.

This is a new location for Niello Mini shared with Niello BMW. I called Tony to get my 2019 Mini in for regular service and he was able to work me in the schedule even though they were book up for 2 weeks. Dropped off the car at 8 and Tony contacted me at 1 that the car was ready. Great service and customer care!

Great experience with Christian and at this location. Christian communicated well and was friendly. I went for an oil change early Saturday morning. I got out in 1.5 - 2 hours. I needed a follow-up and got it scheduled for a time that worked for me. No complaints.

Best car buying experience I’ve had! No haggling or BS just sat down and had a deal quick. Would definitely purchase from again. Thank you!

Our family has been using Andrew from Niello for our maintenance services for years. We are always so appreciative of the attention to detail he provides. It’s a great company to purchase and maintain your car with! Thank You Andrew and Niello!

The scheduled maintenance service took almost 2 hours as expected. the waiting area was clean, some social distancing, some customers not wearing masks, the staff did. My service rep Christian was great. However when I returned to my car I found that one of the service folks changed my radio station to something that I was not listening to when I arrived. Looks like they got a little too comfortable. I will call the service department and inform them directly just in case the higher ups never see this review.

My service advisor Christian Dulay is top notch. He always tries to find me the right price, and get things done on a timeline that I can get things done due to my different type of working schedule.I never hesitate to ask for Christian, whenever I need my car serviced or worked on at Niello BMW.Everyone that I’ve encountered there treated me with utmost respect, and not just another pending sale for them.

Service Department, Bob, takes great care of my car and is always helpful.

As the first time to the New Niello Mini, the directions and address led me to the Jaguar Dealership next to the Niello Mini dealership. Someone there had to direct me to the Service Department which required leaving the lot and making a U turn at the light. My appointment was at 9:30 but wasnt seen until 10. From there, everything went as expected. Good Service from Casey, excellent communication and obtaining a loaner was seamless except for the fact they asked me to upload my Insurance Card and DL prior to arriving to save time, which I did, then once I got to the Loaner Desk they didi not have it. So due to those hiccups, I rated the experience 4 stars instead of 5

Very fast efficient service - it was to address a recall - got right in the next day. Transportation from the dealership and return was flawless. Less than 4 hours. I am impressed! Scott, Andrew and their service crew are great!

Went in without an appointment, hoping they could squeeze us in for a emergency tire replacement before some upcoming travel. We really didn’t want to chance the “doughnut tire”. Anthony not only got us taken care of that day but also got our other services, that we did have an appointment for in 2 weeks done too! Thanks Niello Mini/BMW for the wonderful service and keeping my daughter safe on the road.

We have been very pleased with our service! From buying our first Mini with the help of Cade Creed and then having our service taken care of by Emily Heavens!Although the timing got messed up on the service of our Mini, Emily worked diligently to make our experience a good one nonetheless! She was pleasant and cheerful, which made the whole process easier!We will highly recommend Niello to anyone looking for a BMW or Mini!

I recently purchased a used vehicle from neillo BMW; Rebecca the sales person was fantastic! She was friendly, welcoming, and congenial. Not characteristics I would think of when I think of a car sales personnel, however, she made buying a car a pleasant experience.The finance personnel; Tim, was also friendly and very knowledgeable.Together they made the experience of purchasing a new vehicle painless. I would recommend purchasing a vehicle from here and would purchase another vehicle from this dealership in the future.

I usually have great customer service at the service area, I can’t say the same for the sales team. But now Mini and BMW have combined on Fulton Ave. I got checked in by my service manager very quickly then had to wait a while to get a loaner. No issues with that. But when I returned to pick up my car I was greeted quickly, thank you! My service manager was not around so I waited a while until another person decided to help after seeing me sit for a while. About 5 min later I was done and I walked outside to wait for my car when I see my service manager talking to people in the lot. Not sure if it was work or no but that explains the wait. Then I got my car back and it wasn’t washed, if if it was it wasn’t done well. Dirt was still on the bottom fender and the windows were definitely not cleaned. The inside the dirty paper from their foot protector was just thrown in the back of my car.Overall I really wish there was another mini dealer in this region.

I love Niello BMW and it’s environment makes you feel so relaxed. Everyone is so helpful. My car has over 130,000 miles and still drives like a new car thanks to team at Niello. My advisor Andrew is great and would not trust my car with anyone else.

Andrew made sure my car was fixed and back to me in a very timely fashion. Thanks Andrew, now time to sell it 😆

Always love taking my mini (Sheldon Cooper) and my daughters mini (Harold) into see our service tech Casey Black for maintenance. Casey always delivers exceptional customer service and is so extremely knowledgeable in all things MINI. Shes one of the major reasons why I referred my niece to Niello to purchase a 2019 Mini Cooper a couple of months back, which she named Giles and is the love of her life!!FOR ALL YOU DO CASEY THIS 5 STAR RATING IS FOR U!! Now, I’m trying to talk my hubby into buying a Mini as well…wish me luck;)

My Mini displayed warning lights while I was traveling to Sonoma. AAA towed it to Niello. My Service Rep quickly contacted me and then managed the repair so that my car was ready for pickup in a very short period of time. He kept me informed about the work regularly. Thank you Anthony McCall and the service team!

Terrible customer service and communication. I lease my BMW and have service covered through my lease. I dropped off my car early for an oil change and let them know the SOS Call was malfunctioning which they said was just a small battery. I specifically asked when would be the latest I could pick up my car and the service technician said by 6pm. He would let me know when it was ready. I had not received any updates by 4pm so I called a little after 4pm to see if my car was ready. The service receptionist said it was. At no point did anyone say that if I arrived after 5pm I wouldnt be able to get my car back. My husband dropped me off around 5:20pm and I was told I couldnt get my car and the service and sales department dont have any connections. Service closed at 5pm. The service receptionist was still there but couldnt find my keys! No payment was necessary for pick up. I left without my car and very frustrated. The next day I called to explain my frustrations with the manager but the service manager was out that day. The business development manager could care less about my complaints. They sent a Lyft to pick me up (which is a standard service) and when I arrived the manager refused to speak to me. No apology in person... extremely unprofessional! The service receptionist apologized for the manager instead. Unbelievable! For one, the sales department and service department need to get on the same page. Both customer service experiences with this issue was appalling! Guess Ill be Leasing my next car with Mercedes! (I just needed a damn oil change!)

Shane and his team at Niello where outstanding. This transaction was one of the smoothest I’ve ever had from negotiations to delivery of the vehicle to my home.

Great experience. Everyone friendly and easy to work with. Best car buying experience ever!

This dealership, Niello MINI, has always been good to me. I’m exited for them on their merge with Niello BMW. Highly recommend!

Austin was great and super nice! Overall good experience!

I had an exceptional experience at Niello BMW yesterday. The salesman Jonathan and manager Jose were able to work through a complicated trade to get me my dream car, which was the incomparable M3! They stayed late to accommodate my strange working schedule, and they did so with the utmost sincerity, courtesy, and friendliness. But the thing that surprised me the most was the warm congratulations I got from everyone from the mechanic to the manager to the fleet manager and probably people even higher up for this purchase. It’s like the warm reception one would get from being part of a loving family. That is the type of service that is so rare in these days of big box franchises, but it is the forte of the Niello family of dealerships.Reed Vuong, MD

Mr. Anthony in the service department is a wonderful man. He has taken car of my car for a long time. The new place is like an amusement park, makes an customer confused. I ask for Mr.Tony,and all they did was piont,realize,this is my first time there.i love the old place were you was greeted,and people walk you to that person. I was very confused to see BMW in the front, and Mini inthe back.How is people to know that they is at a Mini corporation to.But other than that,service was wonderful with Anthony.

This was my first time visiting Niello BMW in Sacramento. Everyone was nice & friendly. I really appreciate the help & information and the personal service I received from Christian. They took care of my BMW & made me feel like I was important and not just another customer. I would recommend them to everyone I know.

Brought my car in for service today. Advisor Christian was professional and a pleasure to work with. I told him that I had a busy schedule for the day so he got me in and out as promised. Overall, I was very pleased with the service provided.

My service advisor is the Greatest. Her name is Shauna ODay. The couple times I went to BMW Shauna always helped me out every time. She is Respectful, always there to help and get things through. My experience always gets better with her. So with all that being said. If anyone has to choose a advisor I highly recommend Shauna...Thanks Shauna for everything you do for me

Had an amazing experience during purchase of a 2021 BMW 330i after originally coming in to find something similar our Salesman Curtis worked around the information we gave him from an admittedly standoffish attitude we came in with since having a poor experience earlier in the day with a competing dealership. Joe in finance made our terms easy and understandable while saving us money in the long run. Trade in value was extremely fair also, have no complaints.

Our salesperson AJ was exceptional. Personable, efficient, fun and professional. We did our first test drive with Darren (elk grove niello), and he was great too!Timothy in Financing was cool with us, patient in explaining all the coverages and defining the paperwork. Luis from detailing did an awesome job on the inside and out as well.Nice experience all the way through.My wife is loves her X5. Thank you ALL.

My service advisor Anthony McCall greeted me promptly and was to prepared with the information and recommendations concerning my visit and what services were needed to keep my vehicle running smoothly. The process moved proficiently...

Dropped $328 on an oil change and brake flush. This was my first experience at Niello BMW. I had a good experience at their VW dealership, but given the cost profile for car service at BMW, I expected more.Would have been nice if Niello had offered to run my car through their carwash after spending that amount of money.

Joe has been my Service Representative for a few years now. He is always pleasant, knowledgeable, and doesnt try to sell me on unnecessary products or services, which I appreciate greatly. I always trust my BMWs with them. Thank you for the years of great service!

Well, as much a selling process was smooth, as much a communication after was terrible.No one replies to your email or gives you call back. Looks like they do everything to sell a car to you and then full stop, doors closed, no intention to hear from you. can’t get my title for 2 months already. Think twice and check other options where to buy or service.

Went in to Neillo BMW for a regular service, plus I was having trouble with a restraint code error. Everyone was very helpful, and my customer service agent Joe was great. I didnt think the problem with the restraint error would be fixed because electrical issues are so hard to pinpoint. The service tech did a great job locating and fixing the problem, which took a lot of time and effort. Joe kept me updated on the progress, and even charged and washed my car before I picked it up. Very pleased with the service.

Creed Cate did an excellent job as my sales representative, and demonstrated integrity throughout the purchase process.Overall, pleased and satisfied with my BMW X3 purchase.

My experience today at Niello’s BMW was very pleasant. Mr Wysocki is very professional and makes his customers very comfortable in a respectful way. I would definitely recommend this dealership. It’s one of the finest in the Sacramento area! 👍

Always a pleasure coming in to get my car serviced here Andrew’s customer service skills are 11/10 always works with my schedule gets me in and takes care of me

Creed was one of the best and most considerate salesman I’ve dealt with, also everyone at Niello BMW was super nice and helpful

Nilo BMW has courteous knowledgeable and professional staff. Very confident mechanics that are experienced in their skills. I was just disappointed when they did bring my car around after having it for 3 days they didnt wash it. Oh well.

I have purchased 5 Minis from Niello Mini over the years. They have always taken care of my needs since the very first one. Ironically, I purchased my first from the Fulton Ave store, they moved to Auburn Blvd I purchased 4 more and now my 4th and 5th one are now being serviced back at the Fulton Ave store. Despite the move and all the construction going on they still perform efficiently and professionally. I appreciate that especially in today’s climate. Thank you Niello!

Really great customer service and level of attention to detail. Joe has always done an outstanding job in being my service advisor, he goes above and beyond, he’s extremely professional..

Tony did a great job after a mix up when the assigned service advisor went home sick. The work was done quickly and to my satisfaction.

Shauna is the best service rep. Super helpful and accommodating and very friendly and nice. Great service. Didn’t feel any pressure.

I am frustrated with the service here! After you changed the windshield I found scratched leather on the front panel and scratched both front windows tinting! What was that? Why? Why you guys return me a car with a very, very dirty windshield after replacing it. Is it a “super” service for BMW flagman, 7 series?Are you guys sure you can make a service for premium cars?

This was my second (and hopefully last) time towing my 2007 BMW to Niello due to a theft deterrent malfunction each time. I was able to get an appointment within a week of calling. My service advisor was communicative and listened to my concerns.Not 5 stars due to picking up a filthy car after the second visit. After paying over $200, they could have rinsed her off.

Taking your BMW in to get fixed or serviced is never fun for the pocketbook. However, Niello takes great care of you and makes you feel like a person and not a bank. I will return to them every time I need anything for my BMW- that I can’t do myself lolThanks for treating me well! See you next time.

Joe is the service agent Ever. I have known him for a while. He is very honest and fare. He always helps me with my cost with coupons and discounts. He take my stress away. Highly recommended. Easter Roberts

Very satisfied with overall service from Niello. Ivan our sales representative is fantastic.

You thanks for the greatest very professional nice welcoming I felt comfortable and very informed got to ride with us for my car run way better thank you

This is my third BMW since 2006 from Niello BMW. It was a great experience once again. One thing I want to see improve is that once we finalize the car, finance process should take less time. We had to wait long time to see a finance person and close the deal.

I went to 2 other BMW dealerships and I wasn’t comfortable with any of the sales reps. The experience I had at Niello with Wynette was pleasant. She took the time to search for vehicles and made sure I was happy with the car I chose. She Answered my questions and if she didn’t know she made sure to find out. She never lost her peppiness and kept all our conversations entertaining. I prefer to shop with a sales rep who is warm and friendly and makes me feel like family. I’m very happy that I chose to come back to Niello and work with Wynette.

The team at Niello BMW was the most caring, truthful, and competent I’ve ever experienced in 50+ years of buying cars!

Excellent service with great communications. I got my vehicle back all clean and running like new.

Professional staff kept me informed of the progress, so that I could plan my days.

Service was great and very timely however, I was extremely disappointed that they weren’t able to wash the car given the “person with code” to the car wash does not come in until 10:30am.I asked if car wash usually isn’t available until 10:30am or after and was advised that for future service- it would be best to book after 10:30am.So quite disappointing to have to book later to get that accommodation.Thanks.

Andrew Kemp is the best service advisor I have worked with. Top notch work!!

I spent almost $4,000 to have my Mini Cooper fixed and it was hit on the lot. I know it was hit there because there was a custom pink mini in the lot that matches the paint on the brand new bumper I replaced a couple of months ago. I have been calling and haven’t received a call back.

AJ Howard was a great advocate. The entire experience would have been painfully long without AJ’s company and engaging conversation. You represent Niello very well. Much success to you as you have a bright future.

I made an appointment to have my i3 serviced and was presented with a myriad of issues to have repaired. I was presented with pictures of front rotors and pads that needed replacing. This was in addition to other small item repairs. As soon at they found out I had and extended maintenance contact they immediately said the rotors were find and the brake pads still had to much meat and were above the required 4mm to be replaced. Very shady and deceitful. I once respected this dealership but I am very disappointed and doubtful I will return.

Fantastic experience great customer service feels like family every time I go in

Excellent first experience with this dealership. Everyone was friendly, attentive, and professional. They provided online tools that enabled me to track the progress of my auto care.

Andrew the service representative was great. Best service I have ever received on my M3.

Service agent (Anthony and Kasey) who worked on my mini service were very unprofessional in terms of communication and clarity about the service. 9 months back I spent almost 4K on my mini changing stuff around engine and replacing timing chain etc. I was told it’s should be good for at least 3k miles or 1 yr. low and behold my engine light indicator came on within 9 months. First of all when I called to set a appointment it took me days to get hold of the agent (Anthony) after leaving 3 voicemails. When finally got my car there he leaves next day on holiday and no one reaches out me until I called after 2 days so my car was there for 3 days sitting for just oil change. Also I had to spent $175 extra for the diagnostic that they should have warned me when I got the service last time. There you have it folks.