I spoke to the receptionist about speaking to a sales manager and she hung up on me. I called back and she wanted my full name. After going back and forth she finally put the manager on the phone who did not care one bit that she hung up on me. Ill spend my money somewhere else!

Amazingly friendly staff and service. Without the salesmen working so hard to find a good fit, my daughter wouldnt have been able to get her new car. So very grateful for all their help.

Their prices listed online are inaccurate and misleading. I was in the market for a new Palisade and this dealer caught my eye as one of the few that might not be doing a “market adjustment.” Despite being labeled online as “true, transparent pricing,” when I actually got a hold of someone to ask (which took a few days), I was told that actually there is a $5K markup above MSRP for Palisades. Please fix your website and don’t advertise transparent prices when the true price differs by $5,000+.

Had awesome service with Conrad and Gabriel!

Told me I was approved but then said I didn’t make enough money and then they cuss very unprofessional

Roswell Hyundai is the best service facility I have ever dealt with.I have had Fords, GM, Nissan, Alfa Romeo, Fiat and Subaru. I know service when I see it. Most dealers were pretty good. But Roswell Hyundai is the best.

Worst dealership ever! They false advertisement on their website. So if your looking for a car online don’t expect to pay that price because they don’t include everything that they add on. Tried to talk to management and they said they had nothing to speak with me about. Horrible horrible place to purchase a car.

Would NOT trust this dealership ever!!! I called because they had a car listed on their website with a price. They told me that they could not sell it to me for the listed price and marked it up over $5k from the website price. This was extremely DECEPTIVE! Either list the asking price on your website or say “call to get price” on the website. Such a waste of my time and their time!

The sales staff was very friendly and professional. The sales floor area was clean and well organized. Everyone there was outstanding to work with and made my car buying experience awesome. I recommend Rowell Hyundai for anyone looking for a vehicle.

The staff was very polite, helpful, and straight forward, but a bit slow to get things done.

Horrible experience with the sales person. Bought my car in November new, comes with 2 keys but we were only given one. Called 2 weeks later and told me still not in. Called a month later and nothing. Called January and I got the remote but no key cause they cut it wrong. Fast forward till now still no key. Do not recommend this dealership. Very rude and unorganized

The service department was excellent. We look forward to a continued association with Roswell Hyundai.

I would definitely recommend Roswell Hyundai excellent service and the entire staff friendly and out going. A special thanks to martin teran

Shout out to Serapio Martinez for being so kind and professional as well as throughly explaining everything! Hes a great asset to the Roswell Hyundai Team!

This place squeezed me in on my road trip when my local car dealer could not. Service department staff are excellent.

Very nice personnel. I just showed up to check for a recall on my car. They took it in immediately and made sure we were taken care of and had time to chat. I only subtracted one star because originally I called on the phone for the recall and they didnt call me back about it which they said they will do.

Inexperienced, rude, and sexist staff. Tried to sell me a car I didnt ask for. Degraded my intelligence. And insulted my financial status. Be better.

Reviews matter to me as much as they do for the business. Our experience was great, Luke and his staff did an exceptional job.

During this Pandemic, Im very careful about where I go publicly. I had contact with just one person in the service dept. and he was wearing a mask. This is a MUST for me if Im going to use any public service. He called when my Kona was ready and the pick-up was the same safe procedure. Roswell Hyundai is taking the Pandemic seriously and of course the service was well done and on time.

They keep stalling… Service Department is disappointing really

Excellent Service experience. They listened carefully to my problem and took care of the repair timely. I will have all of my Hyundai service here.

Good customer service, thank you Serapio

A very exceptional Service Department in Roswell, NM.

We started in South Carolina and drove to orlando,Florida then to the gulf coast. We tried to get the oil changed before we left but our local mechanic did not have the oil filter. No where in florida or texas had the filter either. This place had our oil filter and changed or oil and did an inspection of the care within 30 minutes. Thank you for great customer service and accurate service!

Poor customer service. Had a question about the extended warranty and gap insurance. Left message after message and they dont return my call.Also the car we had purchased had only 1 key and when they sent a spare it was not the key for the vehicle..

I called to get some information on replacing a key and though they were open no one answered. I left a message and they didn’t get back with me ever. I called back a few weeks later and they were very discourteous and unhelpful.

Very satisfying experience.

Take my car to the dealership to replace the shark fin antenna. I have a 2015 hyundia sonata. The fin is held with 1 bolt and a nut. The rest of the antenna design is pretty weak.with 5 flimsy tiny screws. When the car wash tore my fin off I saw why the design is defective lacking structural strength. Other than that the car is been pretty good.

No pushy salesman. Friendly

This is the closest dealership to me and is 70 miles from my home. They are great at keeping an appointment. They get me in as soon as I get there and their estimate for how long it will take to do the work has been spot on! I will definitely return for any of my warranty work.

Worked very hard to get us a deal that works with our budget. I recommend.

The service manager, Joel, is not only hot but incredibly helpful. Im from out of town but Ill bring my wheels here again when I need service!

Great service department. Sales was aweful. They couldn’t sell a car if their jobs depended on it, which is interesting because it does. They push junk on you and try to take advantage of every deal they try to make. That’s nothing though. Somehow they gather enough information to pull your credit even though clearly stating that you are buying cash and have no intention of financing through their greasy dealership. I’m guessing they do it to decide whether or not they’ll waste their time with you at the expense of 3-5 points off of your credit. When you call them on it you get stuffed and ignored. Can’t make this stuff up. I’ll take my business elsewhere and definitely be contacting Corperate about this.

The most UNPROFESSIONAL service department I’ve ever had to deal with. They asked me to drop off my vehicle the day before and did NOT explain how the process works if they are not there. I dropped it off early in the morning. I called when they opened to let them know where I parked and where the keys were and Joel was in such a hurry to hang up with me he didn’t get my number and after the THIRD time I called he got my name and address...still not my number. Went in today and front guy said they JUST found the keys and still don’t have an answer and what’s going going on with my car. Will not be back!!

They were MORE than happy to service my sons car although he didnt have an appointment since we are visiting.Thank you so much for your prompt attention and kindness!

Went yesterday 9/12/19, sales man was pushing a mustang on us, wouldnt give the price, said he had to ask Spencer about the price...wanted to run credit before he told us the price...we left, then called today to ask and receptionist said they were all in a meeting, I asked again for the price she said she is only a receptionist and doesnt have that information and that they would call when they have time... Obviously Roswell Hyundai does not need my business if they are going to be as rude as they are.... Makes you wonder if they make up prices once they see your credit I wouldnt recommend this place to anybody!!! If you need a used car go to Desert Sun Roswell, at least theyre they know how to treat their customers.

These are awesome amazing people at Roswell Hyundai. Amazing customer service! And will work their butts off for you to get you financed. Thank you Roswell Hyundai👍👍

Great place, great deals on cars. Highly recommend. Friendly people

Ive called the Service department for 4 days straight left a voicemail to make an appointment for an oil change no response. Time to look for a different dealership that wants my business.

Ashley Ricks at Roswell Hyundai was super helpful in getting me into the perfect vehicle for my needs! She ROCKS!! Thank you SO MUCH Ashley!! Youre the BEST! Ill definitely be back to see YOU again! :)

The staff are wonderful people they went out of there way for us love it

I had an amazing experience here at Roswell Hyundai! If you are looking to get into a new vehicle I recommend Steven Christopher or Alex, they will do what they can to make sure you leave Rosewell Hyundai with complete satisfaction! Thanks to these two my family and I are happy with our new 2019 SantaFeXL!!Thank you Roswell Hyundai☺️

I have a KIA that I take for service work there. They always are friendly and helpful. They get the work done quickly and have a great place to hang while you wait on your vehicle.

I was impressed with the time it took to change my oil. Thank you. I will definitely go back

Service department is rude, they don’t treat you the way they should and they raised there voice when I was trying to explain a problem I was having with my vehicle. I will never take vehicles there ever again and management didn’t make things any better either. I would give them a 0 star if I could!

Their staff is very friendly and not just looking for commission. They help you and make sure youre taken care of!

Found not one but TWO vehicles. Our salesman was amazing and helpful. Will definitely recommend this place.

Been everywhere looking for a Scion fr-s. They had it! Other places werent willing to finance us. But this place gave us no hassle and were very thorough about all info in the process. I would definitely recommend buying a car from this dealership!

Smooth transaction, extremely accommodating. Friendly and knowledgeable staff all around, would 100% recommend

Jay Gonzalez was very friendly and welcomed us with open arms. He was sharply dressed and professional. He was able to get us into a brand new 2017 Accent for 0 down and low monthly payments and I am a first time car buyer! Thank you Jay!

Ive bought three vehicles now from Roswell Hyundai. James Collins is a great Sales Manager and Im very happy with the deals he has been able to give me. The sales staff and service department are very friendly and take the time to listen to you without being pushy.

I have bought all but 2 vehicles in my lifetime from Roswell Hyundai and have nothing but positive things to say. There is nothing more frustrating than spending hours upon hours in a dealership with all the prep and paperwork of buying a vehicle, but the staff at Roswell Hyundai always cuts that time in half and gets you a deal that makes you feels like you haggled your butt off! Jeremy got me into a vehicle a not only a significantly lower payment and interest rate, but he did it when I had a ton of negative equity in my trade-in. He kept his promise to get me a deal I would be happy with. Jordan Hernandez was my salesman and he made the whole process a breeze and was so friendly and easy to talk to and listened to the things that were important for me in making a deal on a new car. I am a proud hyundai owner for over 10 years and the service provided at Roswell Hyundai ensures that I will keep it that way!

Service department was great, very friendly and helpful. Highly recommend the service department.

Still havent fixed my car. .. 500.00 later. Very disappointed. . In the past, always did a fabulous job.

Trying everything they can to get me into a new vehicle. Our sales associate is professional and I was treated with respect. The only down fall I see is inventory on lot.

Our faith in Hyundai was renewed today! If you are contemplating a vehicle not only will you be impressed with the gas mileage of this vehicle (meaning the Hyundai Sonata) but if you ever need your car serviced (which I know you will because lets face it unless this is a super perfect car it will still need a routine service) the service department ROCKS!!! They went above and beyond to help us rectify a problem. They really did a lot to restore our faith in them. Thanks Again!

Overall service was very unprofessional. Recently I am purchasing a used vehicle from Hyundai and make monthly payments on time. When did paperwork their policy is that you show the Carfax and didnt get shown the Carfax. Then there was some thing wrong with the vehicle so they looked at it and said it was a motor mount took forever to get them to fix and when they finally fixed it the vehicle is still doing the same thing. So took the vehicle back down so they can look at it and the mechanic said it was the other motor mount and that they would fix it and also said that the motor mount they replaced basically had nothing left on it. Who would sell a vehicle like that? Called to see when they were going to fix other motor mount and now they said their not going to fix it and that its not other mother mount its something with the driveline which they didnt tell us when they looked at it again. Thats pretty sad paying 15000 for a used vehicle and they wont honor what they said. Employees in service department are very rude as well. Will never do business with Hyundai in Roswell again.

I want to give a big shout out to the service department!!!! Thank you for going above and beyond!!!! Also Ms. Kay with the shuttle service thank you!!!

Have the extreme milage Ioniq Hybrid & the best service bar none.

Everyone was nice the helped me get a new car sence i lost my old one they even took time to find one in my budget

I got a 2013 Honda civic and its been the best car and newest I have ever had in my life this is a great place to buy a car from

The people here are unprofessional and rude. Even the service department is horrible they say your car will be ready today and here I am 3days later still not done. I do not recommend at all what so ever.

Great awesome sales an management . on top of it

Everyone was very accommodating. I left with a good feeling.

Excellent service!!

Got a call from manny sat if we were interested in a vehicle I told him sure him and Erica worked something good with us both of them got me and my family into a 2018 Hyundai Elantra Jordan delivered us our vehicle thank you Erica and manny staff and everyone welcomed us nice great staff

So nice and professional here. Extremely recommended.

As the Manager of Roswell Hyundai I am proud to have the opportunity to serve my community.

These ppl are the worst in the service area I went there to get my oil changed. The flipping idiot let the oil cap off ....Seriously who do they have working for them..

Excellent customer service

Great place to do business.

All staff made us feel welcome thank you. Be back soon.

I went in for a scheduled oil change and I was in and out in no time! Thank You Roswell Hyundai

Good people and always try to help you

Good service

Great deals with great people.

Always fast and reliable never any problems or issues

Very clean location. Helpful curtious staff.

Nice staff, very good service

Great service department!

Superb service.

I would not recommend buying a car there

Great place a great people

Luke Grant has taken over the Service department. Ill be going here for servicing my vehicles.

Courteous

Always a pleasurable atmosphere

Awsome people

Save time, go to Lubbock or Albuquerque.

Fast and friendly service

Martin Train is wonderful

Great place

Always do

Bought new car

Love it

Excellence

Expensive

...

The staff is very friendly and attentive