This is the worst company to deliver your package. They have issues locating address and your package comes late. They definitely need to learn to do better. Companies need to stop using them. Horrible!!!

They have a lot going on over there including U-Haul and auto and truck parts and the owner is a really nice guy

Great service very helpful.

Always a pleasure to visit this location for business and personal courier services. The staff is super professional, courteous and helpful.

Worst delivery and poor customer support experience compared to other courier services. The delivery guy threw the package at my front door. The other time for another package, one of the entrances to my apartment complex was closed but the other one was open. I was talking to the delivery guy on the phone but he refused to come to my front door using the alternate entrance.When I called customer support to reschedule my one of my deliveries, the lady simply refused. I had to hang up and call customer support another time, this time the guy who picked up was more helpful. Also, DHL claims to be a worldwide company but it does not have customer support available on weekends and also does not operate the hours it claims.

First time using DHL instead of USPS for my international shipment. Person at Desk Leeanne was rude. She isnt customs and the need to ruin the gift wrap to rummage through was inconvenient and not professional. She also didnt know how to seal the package up.Inspections are for customs officials, not DHL desk.

Fast convenient location.

They took care of their business promptly my package was delivered while I had of time

You personally enter all waybill information into a single kiosk computer in the lobby.There was no line on the day I went so I had the machine to myself for 10 minutes.

Had no idea that it would cost $250.00 to send a cell phone hoping to shows today for my sons birthday

Great people, helpded me with shipping. I would give 5 stars if their shipping software was easier to understand and the self service kiosk sanitized after each use or they had sanitizer available.

Leanne was very helpful with my shipment thank.you

Thank you for delivering today and on a holiday even. It was a happy surprise to see a veterinary medicine show up early especially when I had the time off of work to administer the med. Your efforts were appreciated and helped ease the pain of an animal who has been uncomfortable.

Not good I have to pay a 147$ fee for an item I ordered over a year ago these big companies like DHL should take care of these fees for customs

Fast load and unload

I had a package to return to a retailer in Portugal. I contacted I retailer first, they sent me a prepaid shipping label and invoice. I brought it to the service center here. The person who helped me was kind and efficient. No complaints at all about the process.(I also havent had any trouble with DHL deliveries. Typically I try to provide clear delivery instructions online. I also pre-sign for packages online if Im comfortable having them dropped off.)

Told me it was out for delivery and then just decided not to deliver.

Worst delivery service ever

Quick service

Called them to hold my package for pick up and got it after a few minutes of wait

Very good service 👌

DHL excels at inconsistency. They change drivers and sales reps like socks. If you call Romulus for status, the phones cut you off most of the time. If you do get a representative, they cannot give you much help, next to your packages are on a truck. Ive had numerous stickers left on my business listing they tried to deliver up to 3 hours after we closed.On one occasion a tracking number listed a Wednesday delivery. I received it the following Tuesday four business days after the day promised.I do admit the drivers are great people and apologetic

I highly would not recommend this courier, woke up on a saturday morning to find a text message that I owed them 130 dollars for customs charges. They also have no return policy or anything so u either pay the 130 or customs auctions it off

Soooo slow, just terrible

ABSOLUTE GARBAGE CONPANY.....TAKES YOU GUYS 14 DAYS TO CORRECT YOUR OWN MISTAKES. NEXT TIME ILL JUST WALK TO EUROPE FOR MY PACKAGE, IT WOULD HE MUCH FASTER

Im surprised they are still in the business! Due to the fact the driver didnt have the apartment number which is listed actually trough Amazon, they promised me in the first place that the package will be still delivered today. On a second call they said the package will be delivered tomorrow!! Empty promises! This is unacceptable! Thats not the way you do business.So, people...now I understand that ALL the bad reviews here are TRUE!!!This company doesnt care about customers. They dont know whats is customer service!!!I think their big problem are the drivers! They just dont care! Fire them all and start deliver like you care!I will update about WHEN I will receive the package .

I called today 1-24-20 at 7:24pm, I asked the representative how late they delivered because I am waiting at my shop for the package. He said if they are not there by 8pm they won’t show up. Here I am still at the shop. Currently 9:07pm 1/24/20 still in my shop, I receive a notification that an attempt was made at 8:55pm to deliver the package. I even posted a note that said go to the back door but I also left the front door unlocked. Since it is Friday I won’t receive this package that I needed until Monday.

Literally terrible 😑. After being on hold for 25 minutes, a representative gets on the phone....whispering. When I told her I couldn’t hear her, instead of speaking up, she put me back on hold.

I had to remind the front desk lady two times to wear the mask.

I was waiting for the small envelope for the whole day that supposed to be delivered till the end of the day... I was speaking to the Dhl customer service, they said it’s just estimate time. But next a few days I was working and wasn’t home and I wasn’t even able to pick it up ... by the way I paid more money for the fast delivery to get it on time... It was Valentine’s Day and I expected a present for my husband. But the only thing why I’m giving them 5, I want to say Thank you to the driver, who came back and left my envelope under the mat by my door! I was satisfied in the end !!!

We came here for an international shipment of documents. It is supposed to arrive Wednesday (today is Monday afternoon) the price is a fraction of what FedEx or UPS is asking. I hope it is as fast as they promise. We do have a tracking number and will follow our important documents all the way to the destination.

The worst place and worst service ever. I sent an envelope to another country and apparently everything was fine, two days later they returned and the guy said DHL dont deliver to that country. The funny things here are that while sending the envelope and paying for shipping everything seemed to be fine in the computer but it wasnt. After a couple of days I called them and the main office in Detroit to get my money back and they told me that they dont refund any money in this cases. Really??? Update your system!!!

Theyre pretty quick to get my package and to me. I only wish there were more service points as I had to drive an hour in congested I-75 traffic. Thats no fault of this individual location but DHL would be nice if they had at least some kinda location in Toledo.

Great

Still waiting a month and a half for my package..said to be delivered by July 6th end of the day. Not the case

Big ole thumbs down on my package pick up.I had arranged to have it picked up between 10 & 11am today, as the confirmation email I have from your company says I did.I just got off the phone with the phone rep and they said the pick up had changed to between 11a & 5p. Nobody on my end changed the pick up time.My day is now shot waiting for your parcel pickup agent that should have been here hours ago.

Fast. Number one reason. I was in .....and out.....in less than 10 minutes. And I shipped a box to Canada.

Horrible management and Horrible carrier lost my package cuz of their poor training really bad place

This company gets a negative 10 stars due to Useless customer service and incompetent staff, does not keep up with packages, does not deliver on time and will delivery your packages anywhere except to the noted address. Good luck with this company and expect to be off work several days waiting and tracking your packages and possibly spending money to pick up your package from their facility due to the incompetence.

Great and fast service for international shipping

Absolutely disappointed! Horrible delivery service, I called 3 times the day after I was supposed to get my package and every time they said it was out for delivery yet by the 3rd time I called, which it was almost 9 at night they still said it was out and couldn’t tell me anything else... Now I do not have anything I need for my vacation because they have horrible hours that are not convenient for any of their customers. Down right disappointing! You should most likely reevaluated your company all together, and make some serious changes!

Ridiculous and unacceptable if I can give zero stars I would I have to sign off on my packages to receive them They have been delivering my packages at random times although they said at 4:15 and now bc I missed my packages three times I have to drive one hour to Romulus to get my packages. I will not stay home all day to wait for my packages if they tell you a certain time it should be delivered at that time!!!

Terrible Experience. Bought a $250 shoe. Tracker number said to call DHL Romulus Location. They took my item its been over a month and i still have not got my package. Currently still waiting for a manger or supervisor to call me. Either they lost my package or someone stole it.

I was expecting to receive a package a week ago. When the package finally got this service point from outside of US, they held it there for no reason, then they forwarded it to USPS several days later. Although they created the label for forwarding package, they didnt move it to USPS. So my package got totally stuck in between 2 places. Now I cant change it to schedule a pick up at the site nor reschedule the delivery. When I called, they hanged up multiple time while Im still on hold.

Worst business in American History! !!!! Their mission statement is a joke because nothing they say they live up to. I have had multiple packages lost, extremely late delivered, and no help from them at all. As of right now I have a package still in Ohio that should have been delivered Saturday. They have left me on hold for 30min and I’m still holding. This isn’t the first, nor the second time they have done this. Even with me ordering products early they still never arrive on time which reflects on my business. As a business owner I know what it means to not only honor your mission statement but to make sure you go above and beyond for your customers. They have no idea what Excellence. Simply Delivered means ........😡😣

Wow . . . I cant believe how awful their service is. They definitely master the art of inconvenience.

I absolutely love DHL. They get it here faster than anyone else and their tracking uploads in real time. Seriously get most my items 2-3 days when they ship from across the world when I use this service. They definitely dont deserve a bad reputation or a 2 star rating.

I use the express stop to hold my packages when I cant be home for their arrival. Every time Ive come in to pick something up service has been fast and friendly with next to no wait!

Fast & friendly service. Was very accommodating to my issue.

Had a great experience at this service point. Thanks for helping us get our package on time.

So the driver leaves a sticky note then I call to pick up oh he came the next day at 4 pm that was a lie my husband was home and no DHL came by and no sticky note was left. Then I go all way out there after I was told my package wasn’t there I called dhl lady was cutting me off while I was trying to talk I donor like dhl terrible customer service.

Mostly I have good experience but this time I dont. I was informed delivery and waited the whole day but delivery did not happen. I am expecting first thing this morning. I cannot wait another whole day.

Fast and friendly service.

Said my package in the can and they cant get to it cause they are short handed. Said i have to wait for them to text me. Poor experience. Hire people of yall short handed.

Ray Charles could have delivered the package faster if he walked!

So friendly, great service; helped me compare pricing and package everything! I’m new to the area but will definitely be returning whenever I need to ship more care packages!

Very disappointed with the service here. I had been waiting for a package for a couple weeks. The latest delivery date finally arrived and I was sure to be home all day. After waiting all day, I got a text that said We attempted to deliver the package today. Please reschedule delivery at (website) I call bull. Ive been home all day, and at no point was any package attempted for delivery. Now I have to reschedule the delivery and wait 4 more days at which point they will probably pull the same crap again. Guess what guys? My daughters birthday is tomorrow. Thanks for nothing.

Terrible customer service. Rude all the way around. Delivery driver said they attempted a delivery. They did NOT! I was waiting like a dog for this package...nothing. No door tag was left for me to sign. Luckily I had updated text messages so I knew something was weird when I received the failed attempted delivery notice. When I mentioned this to the driver he lied and said he stopped by. Dishonest ppl. This isnt the first time Ive had a problem but this was the last time Id let it go without expressing my concerns. BIG FAT F

Worst place ever!! Everytime I am expecting a shipment it somehow never reaches. Their dumb delivery drivers could never find our home. Easiest place to find. I really needed the package n now I don’t get anything until Monday. Never use this service!

I will NEVER deal with DHL ever again or any company that uses them! I drove out here expecting to pick up my package per customer service representative on the phone and my package was not there! They actually expected me to wait for the driver to return! This is crazy! You should not have to go thru all of this just to get a package!

Probably the worst shipping service ever received, paid for Express and was expected to have shipping within 3-5 business days now I have to wait until Monday. Kept getting transferred to different departments just to speak to a supervisor who didnt even respond. Very very upset with this service.

Highly responsible staffs, strongly recommend for international courier services.

I called and was told I could pick up packages at office today to insure I had in hand as I must have for tomorrow. Arrived at the office, was told my packages were still in the containers and wouldnt be available forpick up until tomorrow morning. Wasted over an hour during a busy work day, and came away without my packages.

People are real friendly there

I shipped 4 packages from the UK to USA, paying about $150 per package. The contents were clothing and other household items, since I was moving from the UK to USA. Surprisingly, I had to pay an extra $150 afterwards, to get DHL to deliver my boxes, due to import and/or export of goods which may include, but are not limited to, duty taxes, processing fees, and/or bond fees. There is no way to contest these fees (why should I pay import fees when its MY own stuff!??!?!), so all I could do was pay since if your payment is not received within 30 days of this letter, you will leave us with no choice but to consider placement of your account with a collection agency.. Great, thanks DHL. Horrible!

Don’t ship with dhl overall this is my advice to everyone.. this office I sent a package with them internationally for 400$ and it’s suppose to be express about 5-7 day in my country... it’s arrived after 2 weeks.. i lost 950$$ because that delay .., and they had a worst customer service I’ve never seen... please don’t ship with dhl..

Please explain to me how it takes 11 days for one package to travel an hour down the road? Ive talked to 9 different customer service reps and have been promised a delivery every day. What an incompetent circus of a business. There is no way I can reorder and replace these Christmas gifts in time at this point.

Nice people, easy to talk to, gave me all the information I needed.

Wasting my time to wait for my package, it didn’t delivery on time, and then second day it says my address is incorrect which used for long time in other delivery companies. Now my package seems will be delay for many days.

A stranglehold on small businesses using international shipping.

My operations manager could not get any help calling the toll free number. I Googled the local terminal and they answered on the 2nd ring. Not bad in my experience.

Fast service.. went to pickup a package.. left with item under 5 mins

Horrible experience!!! If I could give ZERO stars or less I would! The driver is totally incompetent! Delivered my wedding dress to a totally different address! How do you mix up 1251 and drop it off at 6576??! I waited over 5 weeks for this dress! And now with my wedding less then a month away I am without the dress of my dreams! And all they told me they could do, is reimburse the shipping cost!? Was their mistake but I get nothing... Horrrrrible shiiiittyyy shipping!! I will be sure to tell everyone i know NOT to use DHL!! Thanks for ruining my wedding!

Nice customer service

No point in paying express shipping. Apparently ground delivery does not know you have to ring the bell to be buzzed in the building. Just turned the knob and left with a note with delivery attempted. Main call center responded with its not a life and death situation and did not care for the inconvenience that I had plans to leave town the day after.

I dont know if DHL as a whole is horrible or if it is this one location. I watched online and receive notification text messages about my packages. They were coming really fast, made it from china to Michigan in two days, but once it got to Romulus is when the headache started. First I received a text that said my package was out for delivery around 10 in the morning and I waited all day. Around 5 I called customer service they said DHL had until 8pm to deliver my package. So I waited and waited around 8:30pm I got a text saying they were going to reschedule my delivery even though the never showed up. I called customer service again to inquire about a window time for delivery like Fedex and UPS have she told me there wasnt one they could come anytime between 10am and 8pm! Day two passed and still nothing. Than I called on day 3 and was told they could not guarantee delivery for that day either. I am currently still without my package. STAY AWAY FROMFROM THIS PLACE!!!!!!!!!!

Ordered shipment from Asia. DHL claims to have attempted multiple deliveries at my workplace, but office was closed. Wrong! Our office is always populated by at least 20 people within view of the doors during business hours. I rescheduled a delivery for last Friday and stayed in my office, within view of the door, to be sure the delivery was made. While sitting at my desk, I received an email stating that an attempt was made and that the business was closed so, again, no delivery. WRONG! I was here and watching. Nobody from DHL came. Funny, all other deliveries from FedEx and UPS, USPS, etc., always arrive. Now I have to drive 30 miles round trip to pick up a package that I paid to have delivered ad, now, two weeks late because of their either incompetency or dishonesty. I am now working to block my company from doing any business with this lousy shipping company.

I waited all day for a package that was supposed to be delivered by the end of the day on Monday. I spoke to a DHL representative the next day who said the package wasn’t even at the hub on Monday, it didn’t arrive until Tuesday. I explained that I tracked the package and she said, oh that’s just an estimate. I’m still waiting, today is Thursday. A representative today said I should have it by 3pm. Terrible!!!

Experience was quick and painless. The rep at the counter was very nice and caring. I arrived about 15 mins after they opened and rang the counter bell as instructed. In under two mins was greeted and instructed to present my tracking number i.e. Waybill. Once given, I presented my ID where the rep then went into the back area to grab my two packages. I then signed for them and left. The whole process took 5-10 mins. Shipping was quick from the UK to the pick up area which I opted for oppose to ship to home.

Very kind and I got my package quick.

Great Service, pricey but my parcel made it to another country in only two days.

Poor delivery service.. they get out of their truck and post note on door no knocking. This is if you have a sighn for package.When you call the office to complain that they didnt knock they tell you to just sighn the paper so they can leave on porch..Um noooooSure they have heard of package theiveing. Theres a reason our packages are hand deliver sighn for.They make commitments for first drop next day dont see them till after six...Poor customer service, horrible delivery, crappy manager.. told us call back after 7 if we dont hear back! Guess what time they close!

After reading the comments, I noticed that many people complain that it takes so long for a package to arrive from the dhl office to their homes. So To SAVE TIME, go to dhl website and choose to personally pick up the package from the dhl office that it is going to. Thats what I did to make sure I get my stuff on time. I used express shipping from overseas. Be careful though, since they keep your stuff for one week for you to pickup, later than that you pay a fee. Good luck!

Was told they couldn’t deliver my package because the address was wrong which is a lie I was sent a picture of the label airway bill and slip filled out by sender and the address was right. Plus how did they know the address on the package was wrong. When they showed up to the wrong address on the package they were like this don’t look like the right address even tho it says this is the address on the label. Was just a lame bullshit excuse because they didn’t feel like delivering the package on a Friday.

The woman who attended went out of her way to help. The problem was she should have informed me that the documents could not be stapled because this caused a four delay for its arrival in mexico due to the scanner in Cincinnati. Also when I called their 800 number on the third day the agent wasnt informed of the real location because the package had already left Cincinnati and had arrived to Mexico airport. So much for technology huh.

The worst service ever. Never be on time.

These people were great..I had something scraping under my tire at the wheel well..they found the problem n fixed it for me and they did not charge me!!

Perfect love this company

Same here. The phone keeps hanging up. Cannot get a hold of them. They are NOT really interested in our business. Will try another shipper FOR SURE!!! Shame on you DHL! Be responsive to your customers!!

Wanted to reject a package but was told it would be almost $100 to mail back. Went to usps and it was only $22.

Delivery service is terrible. My package did not arrive on time and they didnt update the reschedule delivery day

Terrible terrible terrible terrible. I am really curious why they didnt bankrupt. I will avoid them forever.

Probably the worst delivery company. On two different occasions they hold my package for delivery for no reason. Took over 1 week to get it and they are only 30 minutes away.

Super rude people. I try avoiding this service all together .they dont know how handle people .

Inaccurate tracking details provided by DHL, never delivered on time even it is express shipping. Holding my package at local DHL location more than 3 working days without delivering it.

Good people help me

Worst experience ever!!! They told me my package couldn’t be delivered on the day it was supposed to be delivered so they told me I could come pick it up the next day but they had me wait over an hour to pick up my package

These guys are horrible! I will never use them again! If I could give zero stars I would!

Quick and easy.

Worst experience ever！ I waiting all day and the delivery man never show up，just receive a message said they attempted to deliver！ You attempt to deliver?! You are invisible that I could not see？！ Horrible！！