Very professional people. Courteous and efficient.

The service I had at this location was phenomenal! Very helpful and proactive staff, especially Wyatt Norris. He went above and beyond for me, and for that I am very pleased with with this company. This man deserves a raise!

The customer service at this location was top notch. I will highly recommend this location to all of my friends and family. Wyatt, Braylon and Chris were all very helpful and kind. Chris was even kind enough to give me a ride back to the body shop where my car was waiting for me to pick up!

THANK YOU Adriana C. For the perfect customer experience. She made sure everything was ready days before and after renting. Also, I appreciate you reaching out to make sure my experience was great. I would recommend anybody who is visiting NWA to rent at this location! Thank you again Enterprise Team.

Mr Norris and Mr Chris very very professional, made my rental car experience very pleasant and easy. I will send other people and friends. Thats in need of a rental.

I had a problem with getting a rental through my insurance and I felt like there was fault at both ends of the insurance and enterprise. Over the confusing situation the gentleman that helped me kept me cool. The next day Braylon the manager set things right with me. I appreciate that he called and helped me out. Thank you

I reserved the car using the call center. I had no idea what kind of car I would getThey told me on the day of the reservation to call the local number and request immediate pickup. I did that and was told that the earliest they could pick me up was over an hour and a half later. So I had to wait. They took me back to get the car which took some time but I finally get in the car and I dont know how to adjust the seats, or steering wheel. Im going to have to read the manual tonight to get it adjusted for me. Needless to say, they dont have great customer service and their call center really needs to better inform the person what they need to do on or before the day of pick up to schedule a time to be picked up.

As a divorced mom, I travel frequently to shuttle the kids back and forth to their dad’s. I don’t trust my old minivan with long distances, so I rent cars for these exchanges. I used to bounce between Budget and Enterprise, but now I am a sole Enterprise customer. There are only good things to say about the team they have working there. Braylon has always helped us and handles everything, giving me peace of mind. Honestly, I should consider buying stock in this company! If the upper management works as hard and courteously as the people who greet you at the door, this company is going to be around for a long time. Thank you for always providing excellent service and taking the worries out of co-parenting and long distance traveling. See you next month!

Didnt have to wait. The manager is awesome! I was checked in & on my way in 10 minutes. I even showed up 2 hours early. I was given a free upgrade & since I am a gold member, my deposit was cut. Recommend this location over any other nearby location.

Very coordinated experience working through this agency, as a repeat customer. One agent in particular has provided me with good operational info, as well as background on company history. This may entice me to work for the company myself, and possibly inSouthern France.Mr. Brian K. Jones MA MSInternational Peace Ambassador

Easy, fast and friendly! I have used Enterprise several times in the past years. The Rogers Arkansas tops them all!

Booked online. The process was easy. Went the next day to the store. The paperwork only took a couple of minutes and the car was ready and waiting. Car was clean and in great shape. I will be renting from them in the future when I need to.Thanks!

Great customer service experience!I came in 15 minutes before closing and I hate to do that, but I needed a car immediately. A gentleman by the name of Braylon was more than happy to help me and get me going in a timely manner. Wasn’t disappointed with the car or the with the customer service. I will definitely be back to rent from this location! Thank you.

Jonathon did a great job at Enterprise making sure that I received a very nice clean rental car. I would definitely use Enterprise for my next rental

I went this location and was greeted by a gentleman named Braylon. He was very courteous and very helpful. I informed him this was my first time renting a vehicle and Mr. Braylon got me in a vehicle with no hassle or issues. Other enterprises definitely need more people like him. Will definitely come back again.

Braylon Mitchell gave us exceptional service and Jonathan helped another customer while we returned in a very professional manner. To be commended for their customer service efforts.

My experience with Enterprise at Rogers is excellent!!! This location sells out very quick, so I try to reserve car rentals in advance! I use enterprise on a regular basis and renting a car for more than year at the Rogers location. They does a great job.Thanks for the great and friendly service from all staff members

This is the last time Ill do business with Enterprise. Typically the car is fine every time I rent, but every time Ive been up there, they throw a new policy at me that I have never had before and claim theyve always had it. If that were the case all of my rentals at Enterprise would have gone the same way, but they never have. If you are going to use a policy to collect extra money, then that should be clearly stated before the renter comes in to pick up the car, not as you are charging the credit card.

Extremely friendly fast service. They picked me up at the repair shop and I was able to leave the car there when I was done. Had a mechanical issue come up in the car and they got me a replacement immediately., no hassle.

One of the worst Enterprise location, when you are going for a car upgrade make sure you check the unlimited miles on it, or they will scam you by charging for the miles too, even though your original reservation says unlimited mileage on it and they will not inform you in advance. There is this guy at Rogers location who was very arrogant and disrespectful in the way he handled the issue when I confronted him about the miles charge they charged after returning the car and he was so arrogant to give his name and instead gave his manager name Jonathan, but luckily when I contacted the corporate to file a complaint about the charge and the behavior of this person, they gave me his Employee Id as E202SB when I told them that I will write a review about the experience. Ive been renting cars through Enterprise for some time and this is my worst ever experience. I booked a car using corporate code which had unlimited miles on it, but when I visited enterprise I got an upgrade on the car and they removed the unlimited mileage on the car and charged me for the miles too which they did not inform me about.The guy E202SB at the counter says, when using a corporate code you will not get unlimited mileage on it and if you need something like that, then you should not use corporate code and instead call them in advance and ask for a weekend rental or some deal. And this is only done at ROGERS Enterprise, AR which I got to know from corporate and dont know what kind of location preferences Enterprise got them. I would like someone from Enterprise to look into this issue and do the needful.

Another great experience. Fantastic staff, great rates, and a clean car. Love not having to be concerned about anything but picking up the car and driving.

Dylan was very calm handling a super busy office. Offered me an upgrade without me even asking. This location often sells out so I try to reserve in advance! Thanks for the great and friendly service Dylan.

Bleh.. terrible company policies regarding credit card use. I have several credit cards and debit cards. And was willing to have them keep one on file for whatever may have occurred that I would owe for as well as leave a substantial cash deposit, a thousand dollars, which is the deductible that would have to be paid should something happen. My credit cards did not have enough of a credit line to cover the cost of the rental, but I was paying with cash and leaving a thousand dollar cash deposit and leaving a very active and current job to do this. But was told company policy required there be enough available credit line to cover any costs. Thought that was what the cash would do???...Only reason two stars and not one is. Because of the two employees were there were perfect professional and . As someone who deals with customer service issues and customer complaints daily, I know how important that initial point if contact is, and those two guys were flawless.. great job to those two..

If it were not for my insurance company choosing Enterprise, I would never have chosen them. This is my second less than desirable experience with Enterprise. Wont use again.

Ive reserved a sedan premium vehicle for labor day weekend but I went to pick up the vehicle, there were no premium vehicles and they gave me a full size sedan base model Kia Optima. The vechile doesnt have enough pickup or control and we faced lot of trouble while travelling on the mountain roads of Colorado. We had driven around 2000miles with great difficulty and tried to change the vechile at couple of enterprise locations but none of the employees are ready to do it as they have other reservations that have to be fulfilled. If the employee at my location have thought about securing a premium vechile for my reservation my drive would have been much more comfortable.

Went to the Springdale location first- they were very nice, but they were out of cars and told me to come back the next day. Called the next day and they were still out of cars. Eventually I called the Rogers location and they apologized and got me in a car within an 30min of calling.

The best Enterprise that we have dealt with all week

I had to get a rental car for an insurance claim while my car was in the shop. he check out process when first getting the car was okay. The car had a really strong stale smell and it had just been returned and cleaned so that couldnt have been from sitting unused. My biggest issue with the whole thing was what happened after returning the vehicle. I picked the car up on a thursday and returned in the following tuesday morning. When picking up, I prepaid for an entire week and was told I would be refunded for the days I didnt use. However, I checked my email tuesday afternoon and saw that they had charged me an extra $120. Without any sort of communication with me as to WHY this charge was being made. I contacted the office and was able to get it refunded (turns out it was a mistake and the guy forgot to refund it) but they also still had to refund me for the days I didnt use.

Great vehicle and anything else I guess they were busy. So yea Id rent from them again.

The customer service was very good. it was speedy and convenient. The car was very nice and clean. All in all a good experience.

Friendly, courteous and very helpful. Highly recommend this company.

Josh was amazing to work with! Very professional and quickly got me into a car!

Best place to rent a car by a car and give rewards to rent the new car

I booked them to pick up at 7:45, one hour later someone showed up. Great customer services at the office they apologized for all the inconveniences. After I dropped off the rent car I noticed that I left the control of my garage door in the rent car. I went to the office the next day. The guy who cleaned the car found it returned to the office then after that it got lost. So sad that nobody can assist me in this location to find something I accidentally left in the rent car.

Was told one quote over the phone, and when I went in to finalize and get the vehicle they added almost $200 more. Ended up not being able to see my family for Christmas.

The people that work there go outta their way to help the customer

Even with a significant inventory shortage at the rental location, the staff and management were committed to taking care of me and ensuring my needs were met.

Most usually my experience with Enterprise is excellent... This time the outside of the car was dirty and the upholstery was very dirty. Will I use them again? Of course, this is the exception, not the rule!

Very polite to talk to. Easy to work with. Only complaint is that they dont do anything with price matcbing their OWN online prices, or inform you on ways to save money with extra miles

They can be very annoying. Tend to change amounts and forget things. Good cars though.

Excellent service, fantastic car. We ordered the premium car.

I use enterprise on a regular basis and the Rogers location does a great job. Even though they are always busy they are efficient and friendly.

I am a repeat business and personal user of Enterprise. They go out of their way to assist me . Fast and friendly.

They were very nice and professional as well

Very nice african American gentleman who took care of our current and future needs. Wassent pushy. Very forward and caring. Will be using them again.

They are awesome here in NWA customers are truly put first here could not ask for no better rental car place.

What a wonderful experience! Enterprise Rent-A-Car on Walnut in Rogers AR always exceeds expectations! The desk workers and the service care agents are always smiling!

I had a very pleasant experience renting a car from Enterprise.!Quick and friendly!Shannon

They made it so easy and hassle free.

Always loved the place for my rentals. You could find it cheaper somewhere else but you may regret it later...

Loved the agent that helped me....great service, super friendly and good looking too! Lol

Great customer service, they always use my first name.

Great service, price, vehicle was clean would recommend to anyone needing to rent a car ot truck.

Fast service. And they pick you up.

We had a great experiance with this location. They were quick, thoughtful and concerned. Car was clean, management kept me updated and was very accomidating when I needed a couple extentsions with the rental.

Ive rented here several times. They have list my reservation one time so be very careful to call to ensure they are coming to get you

Reserved a luxury Chrysler 300 and was offered a mini van or Toyota corrola upon arrival. No apologies. Terrible customer service. Excuse was that Friday is a busy day. Will return my customer service to Avis.

There is a person in there named Thomas that needs some education and schooling on customer service or get a new job if you hate it. Very rude very disrespectful

Great service at the Rogers and Bentonville offices, not so much with the office at the airport.

Few folks working here are very unfriendly. Please choose BentonvilleLocation if possible. They really dont encourage pick up . Very disappointed with their service

The insurance they try to sell you is ridiculous in price. And i never made aware of the $200 (+ the cost of the rental) deposit. It didnt make sense to charge my card $296 to then later refund it and charge just the $96. I can say i will not get a rental from here again.

Fast and friendly. Always nice cars.

Love this place.friendly staff and very quick.

Friendly, quick, better than average rental experience here.

I was 16 mins early and the guy charged me extra for one hour. No big deal but could have been waived off.

Evertime one of my cars are being repaired these guys help me out!

This business just put me in a major jam.. No where on the site does it say I need to bring two utilities bills to use my debit card. What a joke!

Terrible polices. Made renting a car so stressful and difficult.

Quick and friendly service.

People were friendly. First for me, the vehicle though is dirty outside and inside, and hardly any gas in it. Pretty sad that I have to start with cleaning and putting in gas.

Great price and service

This is a bait and switch operation, if you want to rent a car use the corporate outlet at CAN at Bentonville

Dinged a star because its hard to find at first. I expected to see a street sign, but there was none.

Great service and Great people!

Wont answer phones last 15 minutes of the day, just let it ring.

Great Car Service And Lovely Service

Good service, nice staff

Great people to work with

The staff here goes above and beyond. If you find yourself needing a rental, this is the place to go.

Excellent customer service.

Horrible service. Rude on the phone. Will refer others elsewhere.

Waited forever for them.

Did not save car as I was told on line

Horrible place.

Very courtious staff

Nice place

Good service

Enterprise used to hire better

Great service

Where I get my rental cars

Rental that was reserved, wasnt there

Always rent our vehicles here

Good place

Good experience.

Smooth transaction

Very slow