I spent the better part of a month trying to get two addresses signed up for Lawn Care. The initial property after extensively talking with their support staff they found that they were able to cut it. A full week past the date that Lawn Care was supposed to be performed the contractor assigned did not show up and did not say anything until I reached out. When I reached out I got a series of sob stories saying why they couldn’t cut it on time and when I was finally able to swap the crew they canceled without real notice. A third crew is assigned and I added an additional address at a smaller size and the contractor came in and tried to quote for three times the original quote after I had describing that the yard was fairly long. The person canceled the appointment and left somebody else was assigned and pushed back. Then the third crew at the initial property came out said that it was too much yard for them and canceled. Support said that they could no longer help me for that property. I’ve canceled all attempts at service with them this is unprofessional and on top of it the app is such a pain to use. 0 out of 10 would not recommend. Matt Brown, Preston Satterwhite, and another company I can’t find the name saved. Would not recommend.

If I could rate them 0 stars I would. First they told me they were coming on Monday. I called to confirm and then waited all day for them to arrive. They came on Tuesday. Next, when they came they cut my lawn however they wanted even though I specifically requested that they cut the grass low. You can see from the pictures (taken AFTER the lawn service) that it barely looks cut. Additionally, they did not cut the long weeds growing out of the walkway even though I paid for full lawn service. I asked the lead employee who was in charge of the crew and he was very rude and refused to fix it or allow one of the crew members to fix it. They left without resolving the issue and did not care one bit. This was my first time doing business with this company…and my last. I immediately called customer service and cancelled my subscription. Beware of this lazy unprofessional business!!

Alright at first, then terrible. They sent out an awful crew, that tried to destroy my yard. Have called so many times, trying to get it worked out. I give up. Save yourself a lot of time and money. Just dont do it.

I was using LawnStarter for several months after our home flooded and we had to relocate. For a while, I didn’t really have any complaints. For the last several weeks though, I noticed my crew was canceling our mowing services randomly. We weren’t given an option on the app to reschedule, and messaging then proved to be useless, so my lawn was just going weeks without being mowed. Most recently, our crew dropped us right at the time they were scheduled to come out for a mowing. We were told our mowing would be pushed back a week but assured another crew would complete it. As of the date they guaranteed, no one came out and no one contacted me. I looked at the app, and apparently my services have been cancelled. Again, my lawn hasn’t been mowed in weeks due to random cancellations/crew loss, and now they’re not even going to send anyone to rectify it. Do yourself a favor and look elsewhere for dependable lawn services.

Crews do a great job cutting our grass on a weekly basis. They show up on time, are efficient and professional. Highly recommend using them for your weekly needs.

Omg. Three different crews assigned to me. NEVER RECEIVED AN ANSWER!!! I ended up mowing my own lawn but I’m trapped in this stupid 3 cut minimum even though fall is coming and no ones ever showed up. Terrible.

This is one unorganized, keep giving you the runaround business. Terrible, terrible service - IN EVERY WAY. After I the 4th rescheduling on their part, I had had enough. Be smart - go elsewhere

I am a new customer. They came the first time, did a great job. They were scheduled to come again this past Thurs. or Fri. Since I’m having a house full of people today, that worked out perfectly except...,they never showed, never call, nothing and my lawn is in dire need of mowing. I messaged them 4 times, tried calling 5 times and couldn’t get through. I am currently on hold with them and have been for the last hour. I keep getting a message that all agents are currently unavailable. I am beginning to believe there are no agents on duty and am wondering if they are still in business. If they are, this has been extremely unprofessional. I’ll let you know if I ever hear from them. In the meantime, don’t waste your time!

The only good thing is that they were responsive when they want you as a customer! They were very hard to get hold off once you got in, ALWAYS have to leave a voice message. John, the lawn mower guy, only wants to do an easy job so he just did my front yard without any clean up. He claimed that there is a fence so he did no clean up, I have no fence in the front yard. I am not sure if he even bother to come the next day. DONT USE THIS COMPANY, I use this one time and had wasted so much of my time. I had a bad experience and learned it the hard way.

The services are booked under my son, they gave dates in which they would come out, and never showed. The day after they sent a message saying the demand is high for lawn service in our area and at this time they were unable to service us. This is extremely unprofessional service... My suggestion is to find someone dependable. This service had been scheduled and If they couldn’t meet it, they should have let us know so that we could find a lawn service that could.There service has been touch & go since my son started using them last year.The very first cut was sloppy, they came back out and corrected it. The service after that was really good which made us want to stay with them, now this..The grass is extremely high, now we will have to find someone to do it in addition to paying extra fees because of the length of the grass after waiting for them to not show...

**I CALLED THE NUMBER JOEY PROVIDED AND IT WAS THE SAME SCAM...DID NOT ANSWER AND WAS LINKED TO THE MAIN LINE**I have been cont. rescheduled for a month and a half. No one ever shows up, messages, or calls. I have called the line daily for at least 15 minutes, waiting on hold. My grass is long and the unprofessionalism is concerning. It is impossible to contact them or for them to return your call. This is a scam company, check your bank statements, I have had issues with them billing me when they did not complete any service.I have had 5 reschedules in the past month and a half...this is ridiculous.They never call to say they are not coming, they just dont show and wont answer your calls.

I was really optimistic about this company. However, they just aren’t good. You can barely reach someone and my “crew” was a no show no call multiple days in spite of reaching out and saying they were coming multiple times. I canceled the service. Then they won’t cancel your subscription before 3 mows. Hello! I can’t even get ONE mow. I just want out. Extraordinarily unprofessional and unreliable. They would have probably charged me a tall grass fee since they came so late too. Ridiculous.

Terrible company they charged my card even though I cancelled the service because they never completed the work. They refuse to give me a refund or complete the work. This happened back in July and here we are the end of August and they still havent got anyone to complete my work but wont issue a refund. People do not waste your time with this company.

I wish I could at least rate the service, but unfortunately they never even made it out to my property. They just kept rescheduling over and over with no reason given and every time I tried to reach out they never got back to me.

No one shows up. They keep rescheduling and it’s been over a month since my grass has been cut.

Horrible customer service .They never answer the phone or return your calls. The only line that answers is the sales department. If youre a customer they forget about you. Thats why I canceled my service with them. The crew was great !!!!👍

I scheduled lawn services and then got an email saying that no one was available in my area, so I called them on Monday and waited on hold for 20 minutes and finally just asked for a call back.Someone called me a day later and we discussed a new program that they have where they search outside of my area for other lawncare professionals when no one is available in my area. They said if services arent scheduled by Thursday please call us as soon as possible.I called and once again was holding for someone for over 35 minutes and still I was unable to talk to anyone. Thats just crazy. How am I supposed to let you know anything as soon as possible if no one answers the phone?Ive been using them for about a year and they were pretty good, but this year its like theyve really slacked off especially on customer service.

I booked my appointment 2 weeks in advance to get my yard cut. I was thinking that everything was okay and happy to have a set date to have it done as well as the reasonable price. I ended up being canceled 3 days before my appointment. Highly disappointing since I have an event planned for the weekend.

I highly recommend this service to anyone! 👍

They did a great job mowing and trimming. Theres some room for improvement with blowing the clippings off surfaces

Terrible experience. I added multiple properties to be mowed, they said they’d matched us with a mowing service crew and scheduled them. They never showed up on the scheduled days, then after 5 days of waiting for them I received an email saying that “Unfortunately, the demand for lawn care service in your area is high at this time and we can’t find a crew fit for your needs” and they canceled/inactivated the service for all except 3 of the properties. They then mowed one of the remaining properties then inactivated the last 2 without any form of notice. I’ve tried calling them 5 times at different times of the day to confirm that I’m not under contract with them and that I wasn’t charged for the inactivated properties, but their customer service department is nonexistent and I haven’t heard back from anyone. Avoid the headache of dealing with this garbage company!

I call them and nobody ever answers the phone. They pit me me on hold then says my phone number and asks if that is correct a agent will call when available. No one eve calls.

Beautiful job every time. Davon and his team always exceed ny expectations.

Worst company I have ever come across. First I originally setup and scheduled an appointment for Monday May 17th, the customer service rep. Scheduled me for the 13th of May. The crew messaged me and I explained to them I would like them to come on Monday because I was having an event that Saturday and I wanted the grass and landscaping fresh also it was supposed to rain. They messaged and said they could change it to Monday no problem. They then messaged me on the 14th apologizing saying they couldn’t come on the 14th I was confused because I never asked them to come on the 14th. On the 15th he said I’ll be there then cancelled the job all together. Monday came and I messaged the crew to realize it was a totally different crew now. I heard no response after several hours I messaged again nearing end of the day to get an ETA being that my dog was going to be back from daycare at 7pm and would be in the yard. I got a response 30 minutes later that said “I be there today” well the day was over it was 6:30 pm. I explained I wanted my yard cut short as the grass grows fairly quickly and I would like it evenly cut and edged all around, I also was awaiting a quote for mulching for the two flower beds. he did not speak English so he called another person who then said “yeah yeah he will do it” he did not do it. I left to go get my dog and returned. The grass was uneven, the yard was not edged up, parts were high and low all over and the flowerbed had not been touched and he said oh I be back tomorrow for that. I asked him to cut it short he said ok packed up went over it at the same height and left. He also didn’t do the other side of my lawn. I called customer service was placed on call back and never received one.

Job never done correctly and they refused to fix the problem but they want the payment.

Ive had the service for over a year now. Ive come to realize that they subcontract to very new or inexperienced people that are just starting in the industry. Quality of work is usually poor to fair at best. The crews get switched on you at random on a fairly regular basis. So even if you do end up with someone whos pretty good, they end up not sticking around for more than a month or so. Not at all worth the hassle. It costs just the same as it would with someone that has a reputable name in the industry locally. I just thought the convenience of having an app where I can make adjustments or pause service at the touch of a button was worth it. I have since realized I was mistaken. With this most recent blunder, which left my yard partially cut and where it was cut only patchy at best, Ill likely be terminating the service with them after if not before the end of the season

My card was charged for work they never completed.

If it were possible to give 0 stars, I would. It has been two weeks since my first lawn mowing appointment was scheduled and it has still not happened. The yard looks horrible right now. Contractors confirm and then either cancel or just dont show up. If you need lawn services, contact someone else because they will not get the job done.

0 star. My service rescheduled THREE times and the last time they just did not show up at all even without a reschedule...

Customer service rep Charlotte was extremely condescending. Further I think their charging practices are not transparent. If the provider is late by days, why should I be charged a long grass fee?

Lawn Starters provides excellent yard care at a reasonable price

They never showed up. Keep on rescheduling.

I have tried to cancel this service for over a month. They keep showing up with no warning and trying to charge me.

Not responsible crew, unprofessionals, liars. I was waiting for them to come for three weeks. They were telling me that they will come tomorrow, but this tomorrow never came. Worst experience i ever had, and i DO NOT recommend this company to anyone!

This company is absolutely disorganized in their infrastructure. They were contacted to have someone cut the grass at my house. While the first crew was here they failed to even cut my whole yard, even after my next door neighbor was outside and told them that my yard ran farther back. All that they could say was they’d be back and went on to their next job. Several hours later when returning home from work and with my two toddlers, we realized the house was over 86 degrees inside. Upon investigating, we found that they had weed whacked to hard against the AC unit and severed the power line. When contacting the crew they denied that they even weed whacked (even though that is part of their job and my neighbor saw them weed whacking around the house).After several attempts at reaching the customer service department, they said that I could send the invoice and they would repay costs to repair. I informed them that I wanted nothing to do with their business and they insisted that they still had a 3 cut minimum that I was obligated to still keep paying. Even after a week from the first yard service no one even came back to finish cutting my yard. Several months have passed and they still deny taking ownership of their subcontractors negligence in cutting the AC power line saying that if they damage your property you have to tell them that your AC has a power line running to it like every AC unit in America.They will not take ownership of any damages done to your property. Further update will be provided after legal battles play out in the court system to make them accountable.

Services were requested on a Saturday, with the estimated day of arrival between Monday and Tuesday. By Wednesday the service still had not been done. The point of contact finally reached out on Thursday and advised the service would be delayed to Friday or the following Monday, and by the next Tuesday (10 days after the service was originally requested) the yard was still not serviced. No communication was provided whatsoever. Services were cancelled and I will not be using this company in the future, or recommending it to associates.

Best job I have had from lawnstart, thanks Scott and crew

Since mid last year I’ve been getting my lawn mowed by them. They’ve always come on time and only rescheduled a few days after an initial date once. I’ve gotten quotes from other mowing services and they’re the cheapest!

Don’t use this company!!! I used this company once, they overcharged me. I decided to cancel. I never got a confirmation so I emailed them. When their customer service rep replied back they were condescending and called me, ‘Karen’. I replied back with they don’t know me, etc. I was replied back to with the following email: Veronica **_A wonderful day to you Sheri,_**How are you? I hope all is well.Thank you for your response I am tremendously sorry for the confusion, Sheri. Please know that it is not our intention to call you on a different name. Hoping for your understanding on this.Let me know if there is anything else I can assist you with and Ill be happy to help. Thanks a lot and be safe always, Sheri.**_Warm regards,_**VeronicaLawnStarter Support

This is a great company and Im glad to have them back! They crew always does exceeding well when they have cut my front, back and side yard. The work is still great! They were on time, fast and precise! I will keep on using their services!😊👍

I was scheduled to have my lawn cut on Monday or Tuesday of this week. After no one came and no messages received on Tuesday, I sent a text to someone with the company, then followed up with an email through the App to my Crew, no response and then I sent an email to the companys general customer service and no response there as well. I went ahead this morning and cancelled the membership and then received a call while at work that a team had showed up at my house and was cutting the grass. I asked to have the grass cut high, it was cut low and it was not done well, does not look like a professional job at all.

Great job! neat cleanup.

Terrible. The crew doesn’t respond to text messages. No one answers the service line. The only way you can talk to someone is by opting for the sales line. The woman was snippy and wouldn’t help me. Don’t waster your time with this company.

Kevin, who does my lawn is wonderful. Always cleans up after mowing and never leaves grass clippings on the road. Please use them. They do a fantastic job.

Terrible company charged for service that wasnt completed.

I wanted to give everyone a fair warning of how this company works. I booked a mowing with them based on reviews that I had seen on Nextdoor. It seemed easy enough – you just schedule online anytime you need some type of lawn care done. Our grass was definitely in need of a mowing and so I scheduled the next available appointment. That got rescheduled due to a little rain, so it ended up being about a week before someone could come out. Since our grass was on the longer side (probably close to 9 inches), I expected to have to pay a little extra. Their long grass fee states that youll pay 50% extra if you grass is 6-9 inches, and 100% extra if your grass is 9-12 inches. So heres how it then works... Someone shows up and takes a picture of your lawn. Based off of that picture, they determine how overgrown it is and what they are going to charge you. Initially my custom rate was $46. Guess what I was billed? 5X that! $226. Yes, $226 for a one-time lawn mowing.**UPDATE: All of that being said, I was contacted about my experience –– and the customer support I have received since then has been wonderful (thanks, Joey! :)). I think that the company does care about their customers, but because a lot of their work is contracted out, they are not in full control of each customer experience. Because of the lack of customization and the way I was put on the spot with my long grass fee (you either have to accept it, or rebook and then wait again for someone to accept your job), I can not give this company 5 stars. But I do appreciate the fact that they took the time to check in on me, and only charged me for what I should have paid in the first place. Therefore, if you are looking for an easy way to book lawn care, Lawn Starter should be able to handle all of your needs!

I have had lawnStarter for the past two months and I have been very happy with the service. I reply to Thomas and he replies back so that is a plus with a lawn service. My yard looks great and the trim work is outstanding. I hurt my back and trying to do my own yard was a problem one of my neighbors would cut the yard for me but trimming was left up to me and most of the time I could not trim. So now its all done and my yard looks outstanding. Thank you again.

My first service was terrible. First impressions are lasting with me

We set up a mow and no one showed. As the day got later, I called to find out when they were coming and was told I would receive a callback. I didn’t. I sent a message to the mowing team on the app to ask the same and no one responded. Then I received an email saying they were finding a new team and would be coming 3-4 days after the scheduled mow. In addition, after I signed up I still got a call and several emails asking if I want to sign up. We are new to the area and this was not a good first impression.

THE WORST!!! DONT TRUST THEM WITH YOUR YARD!! The last straw for me was a crew coming to my house, starting the job, leaving midway through it without saying anything, leaving my yard worse than it was before and when I called customer service they just said they could not do anything or send anyone to fix it and that I should just wait....

I appreciate your good service

I contracted with them for about 3 months. The first two months they were great. By the third month they became unresponsive and my crew switched twice. First my crew rescheduled my date to be more convenient for him which was fine, but then he never showed and charged me for services never received. So I submitted a complaint and found out my crew was fired and the company assigned a new crew. My new crew doesn’t show when they were supposed to and reschedules only to not show again. I call the company and find out that my new crew was fired as well. I call and the customer service rep says they are looking for a new crew and promises services within the next 24 hours. The next day I call because no has showed up and i’m informed that they couldn’t find a crew and I could wait two more days (Its been 1.5 month since my last mow now) or cancel services. Also, I tried to schedule another service through the company and the guy they sent tried to 1)up charge me ridiculously and 2) contract with him outside of the company. The company is not well organized and they don’t communicate well.

The lawn cutting was done well however stains were left on my fence which is white and grass was left thrown on the side of my house and the fence. I had just had my home power washed and now I will have to have the home power washed again because the crew through grass all over the house and all over the fence. They’re also scrapes on my fence which is not acceptable. Communication with my crew was very bad and they did not respond to any of my messages.

They are very unprofessional. They contract their workers so you never know who is showing up to do the job. This is the fourth time Lawn Starter didn’t show up and cut my grass. Every time I called they blamed the business that was hired to cut my yard. They take absolutely no responsibility ! We had to switch crews three time prior to this. So unreliable. If you see them coming run the opposite way !!!!!! I called today and didn’t get an answer but I will be cancelling my account tomorrow. You pay for what you get. I guess that’s why their so cheap. Disgusting service.

Misleading advertising. I am looking for a one-time mowing service and Ive found this company. Through their web page I selected one time service which is clearly an advertised option. Ive received a prompt call from a (very polite) representative who told me that its a misunderstanding and they offer one time services only to the customers already paying for their recurring services. In reality there is no misunderstanding, just dishonest advertising and total waste of time.Update: They are calling and messaging me every single day now to get me signed. If you want to be harassed go ahead and give them your number.

Very pleased with service and pricing. Great customer service, I have been using them since this summer when we moved to a new home . I am glad I found them on the internet

Do not get mixed up with this stoopid unprofessional non caring grass cutting group of untrained noncaring group.Messed my beautiful yard up grass was everywhere... On car all over sidewalk and lawnman hauled azz and left grass piled up all over my yard for me to rakeup or 15 dollar creditNo company tocall these are common people working from homeI fired the company for nasty lawnman and bad mannersImma call local tvinvestigators to report

They did a great job!

I like these guys. no hassle. efficient. and its pretty easy to make modifications, update to your info and lawncare schedule on their website. i recommend!

If your backyard is not accessible to a riding lawnmower don’t bother.

Irving is wonderful. Personable and respectful. I’m glad to find this service!

I am not one who readily writes recommendations. Being a bit on the frugal side, I seek good value for my dollar and have very high expectations. Arthur, with LawnStarter, exceeded all of my expectations!! Words I would use to describe Arthurs performance would be prompt, dependable, thorough and professional. In summary, his strong commitment to doing the very best job possible left me with the impression he approached the project in the same manner he would if having been his own home/lawn.**My compliments and thanks to Arthur for a job well done time and time again!!!!** Highly Recommend

Really impressed with the work Davon did on my yard

They did an awesome job of mowing, trimming and edging my lawn, front and back.

You will regret this service. The biggest issue is zero accountability...on lawnstarter or the crew that is hired. The first few weeks all went okay. Then, the crew supposedly decided we didnt need out lawn cut one week (even though the grass was already extremely high). They clearly were overbooked and lied to us. Even worse, they did not inform us. We had to call to see why no one showed up. When we called to request a sooner cut ,they promised they would come...not once....but twice...and never came. It is much better to hire a dependable crew. There is absolutely no accountability with this service.

I have been very pleased with my service so far. They had the best rate. The service was always completed when they said it would be and the results look great. The service has saved me a tremendous amount of time and they do a great job. We just moved in and you can see that the lawn is starting to look cared for...

Excellent service for lawn cutting. Great prices...nice people!

I have nothing but good things to say about the Lawnstarter services provided by Earth Thomas. He is both thorough and careful, and provides suggestions for small additional things that tweak the health of my lawn. Great service at a great price

This is my 3rd year using LawnStarter and service has been great over that time. Some re-schedules during very rainy weeks, but absent extreme weather they have provided very reliable and quality lawn care service providers. For the current year, I have received excellent service from David and crew at Quality Lawn Care.

Very affordable, easy to use, and communicate with mower!I love my mower Chris and his timeliness. Youre also able to skip mows!!! Perfect for a new person that has moved to the area!!!

The app makes scheduling and paying for my lawn mowing easy! My yard looks great after each mowing service. The sidewalk is edged & the grass clippings are blown off the sidewalk, leaving a clean manicured look. The cost is reasonable. Orlando was polite and has done a great job.

I used this service since July. They do excellent work. Had the same crew weekly. Very courteous guys.

Davon is very dependable. Even when he needed surgery he had someone else cut my grass. My property always looks good after he takes care of it.

The yard looks amazing! Setting up service was quick and the convenience of having the Lawn professionals come out on a preset basis (every two weeks currently) means no surprises in fees! I would highly recommend.

Alfredo takes great care of our lawn on a bi-weekly basis. We have a large yard and are always so pleased on days he comes as it always looks tidy and neat once he is finished. We really appreciate the work he does and LawnStarter for connecting us with such great service!

This company never answers the phone.

I am very unimpressed by this company. Initially, I thought it was great! I love the concept and was excited to get started. However, it quickly went downhill. My first mow was sloppy and incomplete. I have tried reaching out to Lawnstarter and the mowing crew at least 6 times over the past week to discuss the issues and voice my concerns. The only contact I received was today when I was assigned a new mowing crew. I did not request a new crew and had, in fact, requested to cancel my subscription immediately. There is no way to remove my payment information and there is no phone number listed on their website...at least not one that I have found. It feels like a scam and I would NOT recommend working with this extremely unprofessional and sloppy company.***With regard to your response, please know that I was NOT unable to figure out how to contact you. I am very well aware of the ways to reach out and I attempted contacting you through ALL of the ways you make available. The only time I heard from anyone was when I called however the representative was cold and unhelpful. She assured me that I would have proof of my account cancellation the day following our conversation and I have yet to receive that. Its been weeks. In fact, just last week, I was assigned yet another crew and had to cancel with them because I did not request another crew and have made multiple attempts to cancel my account with you. How very rude of you to put the blame on me for your shortcomings. You may want to take another look at your great support team. I have experienced some of the WORST customer service in any industry from your company. I refuse to reach out to you again since I have made at least 10 attempts. I would like my service canceled IMMEDIATELY.

Reliable grass cutting, I like the guy who does my lawn every week. This service is the best for busy people who dont want the worries of lawn care.

This service is so easy to use! The app is very user friendly and allows you to skip services, change your frequency, and pay for services. Al is great! He is in and out quickly and does a great job.

The app seems to work okay, but my experience with LawnStarter was pretty bad. I was initially excited about their business model and the convenience of using an app to order lawn service. So, I created an account and scheduled my first service for a Monday/Tuesday (the two-day service window). The team did not show up on Monday. Then, on Tuesday it rained. LawnStarter has a policy of letting you know if they cannot make it due to rain and reschedule your service. However, the team was very unprofessional and did not let me know this. I called into the help line for LawnStarter and the agent was extremely friendly and told me I could have the service done that Friday. When I was assigned a new crew two hours later (because that first crew could have been an anomaly), then the app indicated that my service was scheduled for the following week. I contacted the crew and asked them if Friday was possible, as the agent had told me, but they said no. I think it is pretty ridiculous to have your help line say one thing and your service providers say something completely different. The scheduling was a hassle, so for people who can wait 2-3 weeks to get their lawns mowed, then maybe this is a good option. However, where I live, the grass does not wait to grow until it is convenient for you, so this just ended up being a colossal waste of my time. I would not recommend this company to anyone. It is a good idea in theory, but the implementation is lacking.

Always had very responsive lawn service people, especially when I wanted to post pone a cut but the app wouldn’t let me. Reasonably priced!

Great communication via the LawnStarter App and responsiveness when first setting up services. Reasonable prices and great customer service. Highly recommend!

My yard looks amazing. It is so nice to come home to fresh cut grass. Detail to the weed eating was also great. Highly recommend Brian for excellent yard care.

So good so far. The lawn mowing has been consistent and good quality. The easy app management is really great too. Will gladly recommend to anyone in need of a good lawn service

Disappointed! I started using this company after my husband and I moved into our new home. The first 2 times, things went well and we had no problems with the service. Unfortunately, the 3rd time was scheduled the weekend of our housewarming and the provider notified us the day after our service was scheduled, the day right before our party, that he had equipment trouble and would not be able to make it until 2 days later which was a day after our big party. Because it was very last minute, I reached out to the provider first to see if he could refer me to someone to get it done before our party. When I didnt get any response from him, I reached out to Lawnstarter to see what they could do about sending someone else out. I was told that my issue had to go to their provider relations dept and they would be in contact with me. After 3 hours of no response, I called back and was reassured that I would be notified by their provider relations dept to see what they could do to get someone out. I even received a follow up email from customer service stating the same thing. I NEVER received a phone call or email from this provider relations dept. The customer service dept was professional but the company as a whole was very disappointing. When I cancelled my service, that is the only time that I received an email from someone with concern not when I actually needed them. I understand that equipment breaks down unexpectedly. My problem is the way it was handled (or not handled at all) and I will not be using this company again because of this.

Excellent service! Brian DeShane and his crew have done outstanding work each time. Never have had a better experience with lawn care service than with these guys. And the app is super user friendly .

Thank you LawnStarter Lawn Care Service for a job well done! I joined the lawn program at the end of August and today Sept 7 is my second lawn service. The guy who came out to service my yard is Clifford. I wasnt at home neither time he came but he did send me a message thru the mobile app to let me know he was on the way. I also received a message when the job was complete. I found this company browsing the Internet and Im very impressed with the work.

This company was recommended to me by a co-worker.I have only had two service visits but I can tell that they are very conscientious about their work.I am very please with the quality of the service so far.

We have had an unbelievably terrible experience with this company as of lately. The crew was scheduled to come out and perform services as we had been using them for a while and had been very happy. The crew never showed up and we were not reached out to at all. Eventually we had to call them and were told that the crew they had been using had become unreliable and were let go and that we should expect a new crew in the next few days. A new crew never came to do the lawn and two weeks later, we called them back and were told that another crew would be out that weekend. Never showed. We have spoken to them over and over and continue to be told a new crew is coming out that weekend, then the next weekend, then the next. It’s been a month since the initial crew was supposed to be here and STILL grass is not cut. It is very long now as their crew hasn’t come in almost a month. FINALLY a crew was sent for an “emergency mow” while we were at work BUT THEY DENIED DOING THE SERVICE AND LEFT BECAUSE THE GRASS WAS QUOTE TOO LONG AND THEY DID NOT WANT TO RISK MESSING UP THEIR MOWER. .... that was the email we received while we were at work while we were so happy thinking it was finally going to cut. We are extremely upset and just want the grass cut as it was initially supposed to be. What terrible customer service.

Ive never had a better experience with a lawn service. Orlando has been doing a great job since the moment I signed up over a year ago. I am an extremely satisfied customer! Thank you, Orlando!

I hired them to cut my grass. The day they were supposed to show I get an email saying they no longer wanted to do service with my yard. They have never been to my residence! I do not recommend them

So far I have experienced great customer service with Lawn Starter and Antwain cuts my lawn the perfect length. The app and email notifications are very helpful as well as user friendly. It is so refreshing to come home to a neatly trimmed yard.

Great service. They do what you ask and the price is reasonable.

Chris of Lawnstarter just began cutting my lawn and he is doing an excellent job. He notifies me well in advance of any changes, follows up with me immediately with any questions through the Lawnstarter app and is doing a great job making my yard look terrific, especially during this rainy, rainy season. While he has cut only twice, I am looking forward to his continued excellent service and responsiveness. This service is so much better than our previous lawn cutting service that expected upfront payment and would come and go whenever he pleased and was difficult and unresponsiveness to quick questions. Maintaining the online monitoring system for lawn services is awesome.

We signed up with Lawn Starter a few weeks ago. The local landscaping company that was assigned to us did a great job two weeks ago and another spectacular job today!Hopefully the timely professional lawn care will be continued on an ongoing basis.

So happy to have this lawn service. I love the reminder of when my lawn will be cut and as promised it happens. The edging is done and its done quickly. Antwain is great!

They came the 1st time and it was ok. Then, the next time, they cut my flower garden down to the ground along the back of the house where there was a brick border surrounding it. I have lived here for over 45 years and have prided myself ( as have my neighbors ) on how beautiful the garden is. When I made a complaint they responded, saying the crew said they had cut there before. If they had they would have received a complaint at that time. I, finally, reached someone on the phone, saying to respond to an email which would be sent to me and to include pictures. I had sent pictures with the first complaint.I have received an email, am sending pictures again and really hope I can follow up with a positive review .UPDATE .... I am pleased to say the company took responsibility and have reimbursed me for the damaged plants.Thank you, Lawnstarter

We have been booked and rebooked (always for a rainy day, as if a weather app doesnt exist) for a MONTH now. Shockingly, the grass hasnt gotten shorter in these rainy weeks. If they show up before Im devoured by the encroaching vegetation, Ill let you know if they do a good job.Edit: Im supposedly waiting on you guys to call back with the ETA now. This is for the account for James Lowe. You know, the one youve been rescheduling for a month?Second edit: The run around never ends. Emergency cut scheduled, but not done. New appointment, but not done. Never received our call from Jessica, who may be the manager. They cant even confirm a business address! Now, the story is that there arent any crews in our area. How has there not been any crew, at all, in Richmond city, less than 1.5 miles from your listed address?

Fantastic lawn service with Nicolas through Lawnstarter. This app was the best find since our move to this area. Simple and efficient - I love it and highly recommend it!

Great service. They are prompt, professional and do a quality job. My lawn is in great shape now. The mobile app is very handy for checking history and making payments.