Called to get help with my lawn. $21.oo for seed that never came. And $47 bucks for a Tech to spend 5min putting fertilizer on it. I can do that. I have to say it was not the Teach, its the service they offer. Canceled after one day

The personal service Virginia Green provides is worth the not-inexpensive fees. Whether on the phone or in person, I always feel valued and am always greeted by friendly employees. And the best part - my yard looks great!

I’ve never dealt with such an unresponsive, unreliable company in my life. I paid a lot of money for aeration and “over seeding” and I got aeration. I got home on September 8th and saw not one seed of grass on my entire lawn. Left a message with no return call. Called again with no return call. Called again and was told someone stopped by my home and seeded my lawn. Great! Got home and saw zero seed. I will get my money back and already called my lawyer. Do not give your hard earned money to Virginia Green. Extremely unresponsive and they don’t do the right thing.

Have been a customer for 13 years and have to say that customer service has definitely gone down hill. When we 1st started with them it was easy to get some one on the phone , or at least a prompt call back. This morning I waited on hold for 25 minutes before a human picked up - it was their answering service , not someone who could help - all they did was take my name and info. I believe this organization just isnt interested in keeping customers as I see lots of advertising for new customers and constantly receive emails from them to upgrade services ( we have been on the estate plan for 13 years) - but when you need them it takes days to respond - forget about calling unless you have time to spare. We will definately explore alternative services after this years contract expires , hopefully find a more customer centric organization....

2021 would have been our second season with Virginia Green. In 2020, we used them to control weeds on our Zoysia lawn and, even though they claimed to not have a warm season grass program, the treatments that they provided made remarkable improvements in our lawn. The problems began when they performed a Fall aeration without notifying me that there was an additional charge for it ( and I even tipped the technician for his hard work that day ). Then, when the 2021 season was beginning, I was notified that their services were automatically renewed unless cancelled -- At no time was this explained to me and I informed them that ANY charges from Virginia Green without my explicit authorization would be disputed as unauthorized.In March 2021, we decided to enroll in their lawn maintenance program and prepaid for the annual service. When we were advised that the first service was scheduled, I specifically asked Rob if the pre-emergent would have any detrimental effect on the dormant Zoysia grass and I was assured that it would not. Shortly after the treatment, it was apparent that Robs assurance was nothing more than lip service, as the Zoysia that had spread to my neighbors lawns had turned green and was flourishing while ours was obviously dead. After advising Rob of this, I was told that it was likely due to a fungi that Zoysia is susceptible to and someone would be out to look at the lawn. Although there was no explanation given as to why the fungi attacked and killed ONLY the Zoysia that Virginia Green had treated on our front yard -- not the Zoysia on our neighbors lawns and not the Zoysia on our back yard. A few days later, Eugene came out to inspect the lawn and advised that our lawn contained very little Zoysia grass and was 85% - 90% Fescue and only 10% - 15% Zoysia and was referring me to their cool season grass program.Mistakes are a part of human nature and I would never fault someone for making an honest mistake BUT, when they make that mistake and choose to make lame excuses instead of owning up to it and correcting it, that invalidates any confidence that I would otherwise have in them. Lame excuses is ALL I got from Virginia Green at every turn. I PERSONALLY planted over 3000 plugs of Zoysia grass in our front lawn and it was so well established that it had filled a large section of our neighbors lawns as well as our own. The ONLY reason that our lawn is now 85% - 90% Fescue is because they killed the established, dormant Zoysia. I demanded a cancellation of our service agreement and a refund, which they provided but also deducted the one service that they provided that killed our lawn. For years, I treated our lawn myself using readily available retail products from Scotts and Bayer and always had the best looking lawn on our street. I THOUGHT that having professional lawn care would be a step up but, instead, it erased years of hard work and my hard-earned money invested.Hopefully, our Zoysia will manage to recover or, we will replant next year but one thing is absolutely certain, Virginia Green will never set foot on our property again

I must say this business was fast in responding to my request. My first service they put down some lime; I do feel like for $180 they should have been at my home longer than 10 minutes. My second visit I could truly tell that the technician( Jake Dickerson) was knowledgeable and efficient. Ive only been with them for 2 weeks so I really cant give you a review on results.

Excellent job on lawn my lawn looks healthy and thick . I highly recommend them for lawn fertilizer .

We signed up for VGs prepay aeration and seeding. I thought it was a bit pricey but I was not getting results and by the time you buy the material and pay labor or do it yourself you are in fairly deep anyway. Well, I might consider this the best value on the planet. They came about 4 weeks ago we got a great stand but some areas as always got beat up with big storms or just did to take. We called and they said in their professional way, for folks that have prepaid we do a courtesy follow up. I said to myself, wow! Ok two men show up today, ask what I think and they COULD NOT have been more professional. They did their jobs and if I could give the whole experience a 10 star I would. A lot of moving parts business that gets it! Sign me up for next year!

Our lawn has never looked better! Sam has been fantastic, professional and friendly.We recently listed our home for sale and many prospective buyers commented on our grass. Their services helped sell our home, without a doubt. Highly recommend!

Did a soil test with service back in May and still have not got results in Sept. Called twice and customer service left sent a message to local office but still no response. Very frustrating cant talk to someone at local office or have access to their number!

The best lawn care service company in the Richmond area - hands down. They’re knowledgeable and are so easy to work with. I had basically given up hope on ever having a full lawn, Virginia Green changed all that. I would offer nothing but the highest praise for this company. When I drive around my neighborhood, if a yard has perfect, green, grass - 9/10 it’s VA Green.

Weed treatments dont kill most weeds. Also they are disorganized and hard to work with. I had to remind them to come out when I was already on their schedule. There are other companies to use instead that are much better.

Never have I seen my lawn more green or full. I had Trugreen for 7 months and saw no difference in my lawn. After 2 applications with Virginia Green, my lawn looks amazing. Kudos to Virginia Green. The only downside is I have to mow it every week now as it is growing so fast. THANKS VIRGINIA GREEN! Lol.

Weve been using Virginia Green for a year now, and the difference in our lawn is much better than we were expecting. When we moved into our home in December 2019, it had been owned by an older couple who due to illness, couldnt care for the lawn for at least 2 years before we moved in, and while the grass was still alive and mowable, it was a mess of weeds and brown patches. I tried applying chemicals myself last spring but didnt have much luck with getting results, so I gave up and my wife contacted Virginia Green. The lawn looks amazing now, and we no longer feel embarrassed by it. The persistent weeds that were in it are gone and the grass is uniform and lush green again.

UPDATED: my initial review was based on the outcome - I have the worst lawn on the street despite Virginia Green. With the online review, Virginia Green staff contacted me several times and did an additional site visit to walk my entire property. They had some specific suggestions, which Ill try. The yard still looks terrible, but their customer service team was very responsive.

Always prompt. Our tech is awesome, polite, professional and does a great job taking care of our yard!

Only lawn chemical company that has been successful making my yard look great. Always thought I had too many trees, too much shade, and no irrigation so other than a few weeks in the spring and fall was doomed to sparse brown lawn over the summer. Whatever they have done over the past 3 seasons (did not expect results over night) has made the roots drought proof and soil a worm habitat instead of feeding grubs. Not cheap, but honestly, in Central Virginia I really believe they are the only lawn company worth spending any money on.

Did not resolve my issue

Virginia Green has provided lawn treatments to my lawn for the past several years. They also do most of my neighbors. There is a noticable difference in the lawns they service, with much healthier, greener, thicker turf and few weeds.

**Do not use Virginia Green.** Not only are they not a very good lawn service company but they also have no customer service in place. When I called them to complain about lawn services they did to my lawn in early January without my consent and after I had cancelled their service they insisted that the treating weeds in January makes sense in Richmond and they refused to cancel the service or give me a refund. The cancellation manager Brendan is also very rude and and stated that just because I am dissatisfied does not mean that I deserve a refund. You are much better off using any of their competitors. I will also be contacting the better business bureau about their service. Please notice that in their response there is no mention of a money back guarantee because they don’t really have one. **Buyer beware.**

I have Virginia Green service for 1 year and I am so pleased with the results that I signed up for 2021. I am a very satisfied customer

Great job.

They ruined my yard by aerating and seeding it after I had already had it completed by another company. I am not even one of their customers. Now my yard could be potentially ruined after paying hundreds of dollars to have it aerated and seeded a month ago along with paying for the water bill to properly maintain it. Now I get to start all over again. What is even more infuriating is the seed that they laid is now all over my mulch beds and other unwanted areas. I am not sure how difficult it could be to read a simple street address. My efforts and money now seem to have gone to waste.

I love my yard and service is awesome. Cant say nothing bad at all.

Green Grass, cant beat that.

If you want the green lawn, hire the Green Team

They did a great job. Terrance is great he understands everything.

I Worked There before as an aerator so seasonal but excellent staff nice customers great experience to have and as a job to be able to work outside. I WORKED LAST YEAR IS THERE ANY WAY YOU GUYS CAN CALL PROLOGISTIX AND REQUEST ME

My lawn is amazing.Va great makes sure you are happy.

Good customer service. Didnt keep me waiting for long. Loaded 6 bags of seed for me and I was on my way.

Had one application thus far with my service...the gentleman paid attention to detail with my concerns

They do a good job keeping up with fertilizing and applying lime to the yard for a reasonable price

Called during normal hours, wanted to make an appt. Person behind the desk could not make me an appt. Said rep would call back in the AM. Nobody has called yet and its been 4 days. Called someone else.

I wanted to cry when looking at my yard until they took over. I had to fire my husband and let Virginia Green handle the science of a beautiful yard.

Ive been a Virginia Green customer for more than a year. I could not be more pleased. Communication is great. They call in advance and always leave a description of work done on the door knob. My yard color and condition are great. They just seem to do it the right way

Virginia Green product is pretty awesome. Now the customer service is in need of some help. I understand the everyone need to approach things differently with COVID-19. They can get in the back yard easily if they would put Notes on my account for all their employees to see how to get in my backyard. if its not unlocked or open before they get here, they leave without even ringing doorbell and standing back enouch to meet the social distance guidelines they want to work with. A simple task would prevent a bad review. happenwd 4x already and someone is always homeUPDATE THE WAY YOU DO CUSTOMER SERVICE poor communication

I have used Va. Green for several years with no problems. When they serviced my lawn in early January they told me that the lawn looks great. I soon realized that part of my lawn was covered with moss and that it didnt look great.Also they sent me a bill for $366. with no description as to what it was for. They said it was for lime application. I dont understand why they can give me a quote for lime application when the soil sample has not come back from the lab yet. I am going to look elsewhere for a lawn service. I have called them three times and no return call. Very unprofessional. DO NOT USE THEM!!!!!!!!!

Customer service is great

Seeing is believing! When I signed up for the lawn services about 11 months ago, you stated my lawn would look completely different at this same time next year. I would have settled for just different - I had a lot of dirt and areas I was confident couldnt grow grass. To my surprise, my lawn is wonderful, great, beautiful even! I would have never expected the results I see today - the grass is actually thick around the yard and very hearty! Keep up the great work - clearly you are spot on with your treatments and your services are top notch!

Amazing service. I saw them turn my neighbors ratty yard into a lush dark green carpet in under a year. Hired them to help my already decent yard and its also like carpet in less than a year. Best lawn Ive ever had. Better lawn than my previous lawn serviced by a local company. You wont find better lawn care anywhere, simply cannot go wrong.

Noticed more active weed growth than in past years. Emailed my concerns. VA Green responded with a treatment 2 days later.

Virginia Green is the premier lawn service. Whatever they use, works really well. I can always tell a Virginia Green lawn when I see one. They are professional and courteous. I like the personal attention they take by calling us to let us know we have an upcoming treatment. I am very pleased with how my lawn looks only after 1 1/2 years of switching to Virginia Green.

It is too early to tell on the grass, but as for communication no way. Im a new customer had a manager call and tell me Friday they would start. This was great since I had a crew finishing up my deck in the back yard, until I get a door bell ring Thursday saying they cant service my lawn until the deck crew is gone. I explained your a day early, can you come back tomorrow or end of day they will be done at 3:30. Ill see said the driver, later I get a call at 3pm the guy is not coming back he was already done for the day and Id have to reschedule. I asked for a manager, but no return call yet. First time using them and poor communication. Still waiting on that call, not even sure the tech even sprayed, got A bill though. I really want to know how much chemical was used, nothing on the ticket and after 3 weeks no soil results. Southern states has them back in 2 days. Now that I wrote this, I may cancel. I need a dependable service that does what they say.

We have been costumers of Virginia Green for several years and have always been happy with the service and staff, but this year they have gone over and above what I ever would have expected in there services and dedication. Our lawn was aerated and seeded then only to have not just 1 storm but the constant rain that made our yard a swamp. Andrew kept coming back, reseeding and monitoring our lawn regularly and calling to let us know he was watching and having a plan. I can’t count the number of visits, reseeding and calls. Andrew and the staff are amazing. Thank you for your dedication and constant attention.

Exceptional customer service with friendly and extremely knowledgable technicians. For over 10 years we have used VA Green and our lawn is consistently the nicest on the block!

Great service! After every visit, I’m left with a detailed information sheet that explains what the treatment consisted of each month. Since the first visit, I noticed a significant improvement in my yard since I switched to Virginia Green. Sign up now! You won’t be disappointed.

They did a horrible job. When they first came out they told my wife my sod was dead but it was Zoysia and dormant ?!? On the rest of my yard I never had so many weeds. I don’t know that they knew Spurge is a weed, my yard was covered in it. Their billing department was a joke. I had 2 properties and would write 1 check and they would always credit one account and send me letters saying I was behind on the one payment while the other account had a positive balance?!? Terrible!

Ive had a good experience with Virginia Green

I have been paying full service landscapers to maintain my yard for 10 years and I finally split up the contracts and engaged Virginia Green to handle the lawn treatments. The difference is amazing. My yard looks better than it has ever looked before. The service is top notch. These guys are pros. Virginia Green delivers in every way.

My husband called today to get information about pricing and the type of products used. The woman he spoke to was quite rude and answered his questions with short, sometimes one-word, answers. For example, when asked about the use of natural products, her answer was Its pet-friendly. When asked about pricing, her response was depends on the square footage and requires an inspection. She would not take the time to discuss anything further, almost as if he was bothering her!A potential customer was lost today just because of the inability to provide informative, thorough customer service.

Thanks for making is so easy for us to have a gorgeous yard! Weve depended on Virginia Green for more than 5 years now. From our smaller yard in Richmond city to our larger yard in Henrico County, the proactive maintenance program customized for our climate and regional is unbeatable. They employees are professional and well educated on their services and products. Smart idea for a company and flawless execution.

Your team does an excellent job. Your service technicians are always polite, courteous, and answer any questions we might have about the applications. We recommend VA Green to all our friends. Thank you for your help making our home beautiful.- The Ireland Family

All my questions were answered politely and professionally. Very little wait time on the phone. Customer service and the work performed at my home are fantastic.

Great sales experience. While Im only two treatments into the service plus the one lime application, the lawn looks much better than it did at this time last year. The tips provided in the leave behind at treatment time as well as in the email newsletters are great. My lawn has a ways to go but Im confident that Virginia Green will help me get it looking as good as the other existing customers of Virginia Green in my neighborhood.

Its official, Im no longer a Virginia Green Customer after 6 years. Im tired of the excuses. I pay them to do my yard but its never their fault if something is wrong. Its either my blades which I ensure or sharpened and are in good working order, Its some weed thats not covered, now I have brown spots everywhere and its the rain. Say what you want but the quality of service has diminished.

Virginia Green has turned our lawn from a field of weeds into a beautiful green lawn in a year. Bare spots that we have worked on for years have filled in with green grass and we are no longer having to buy weed killer to spray. Their technicians are very prompt and are there when they say they will be. They also do a good job of explaining what they have done on their visit and what will be done on their follow-up visits. We are looking forward to another year with Virginia Green.

Excellent Customer ServiceTimmy communicated periodically about weeds on our lawn. He told me his strategy to eradicate weeds.Eric went out and spray weeds the second time around with no extra charge.

My lawn was ruined by a lawn care guy that I trusted would make it look as good as you guys have in the past. I was wrong. I rehired Virginia green and a couple months later my lawn looked amazing! Great job guys! I know now not to go with anyone but you.

My grass is the greenest in my subdivision. I receive so many compliments when Im outside by cars passing by. The weeds that were out in the yard for so long, and supposedly treated by a different lawn company, are long gone. I am sooooo happy with what my lawn looks like. I am so glad that I found you and will remain a customer for life. My only regret is that I hadnt found you sooner.

Fair prices, awesome results. All I do is water and cut. Va Green does everything else with stellar results year after year. I see no need to ever consider any other lawn service.

I’ve had mostly bad experiences with this company and their employees. I am reaching out to their management and I will let y’all know how that goes. They’re not good and TruGreen isn’t any better.

Lawn looking better

I have been in my home for 12 years and my yard had gotten progressively nastier. Wire grass in the front. Poor drainage in the back. Multiple types of weeds. I have tried several other companies over the years without being satisfied with the outcome. My brother in law recommended Virginia Green and we signed on with them around August. Obviously a bad time to try to recover you yard. However, my yard looks better than ever. Obviously still have the weeds as you cannot kill in the heat of summer but the grass is thicker and greener so that the yard looks great. I also went ahead and had them aerate and seed. They surveyed us on the results and we had a couple of very very minor complaints. We did the survey last night online and they have already called this morning to schedule a time to come back out and work on this one area. Amazing service. I cannot recommend these guy enough.

Great company. They have done a fabulous job in turning my lawn into a very beautiful lawn. It now looks like a picture in a magazine. Strongly recommend these folks they are very attentive to my lawn and do a great job.

They dont spray for weeds everywhere they should.

We’ve switched from Tru Green to Virginia Green which was the biggest mistake ever!!! They always come with multiple excuses as to why our yard has NO IMPROVEMENTS!!! After all these years of just taking our money and no good results... its a serious problem!!! They killed the yard, did aeration and seeding and the yard STILL look terrible!!! Smh We need some type of reimbursement if this is the end result!!! 👎🏽

Great Service. Whatever you put on the yard seems to work. I started with you because of a neighbor who was extremely pleased with your lawn treatments. Now I am also just as happy.I look forward to getting the aeration and seeding this fall to really make my lawn look good next spring.Thank you.

Ive been using their services for 4 years now and what a difference! Lawn looks great. Plus they are very easy to contact and they are very prompt in response.

The customer service is great and they have the same employees do the applications each time. This makes communications great. The yard looks great and holds up to the weather much better.

The entire staff at Virginia Green Lawncare take great pride in the quality of work & services they provide. They call ahead of coming out to make sure the time works for you, which is great as a busy mom and business owner. Because of them, our yard has never looked better and I boldly say, it is the best looking lawn on our street! I cannot give enough kudos to Virginia Green Lawncare and strongly recommend them to everyone!! If I could give more than 5 stars I would!!

Not only does VA Green do a great job making our lawn look really good and they are great communicators. Project Green was our former provider. While Project Green did a real nice job on our lawn they were poor communicators.

Virignia Green came out today seeking permission to take pictures for some reason. Absolutely. my lawn has never looked better. Go ahead, I said. I elevated to the Estate level over a year ago and I attribute the condition of my lawn to their professionals. They are courteous, considerate, dependable and knowledgeable. I highly recommend them.

After two applications of winter guard and spring application to our yard, I have no reservation to recommend you for your service! Our yard is so green, it hurt your eyes, our neighbors envy our yard. Great job Virginia Green, I cant wait until the season end, to get the full benefit of your applications. :D

Professional staff and great product! Our yard is completely transformed and several members of our family are now using you as well! We are definitely satisfied customers!

Its working! Im amazed at how green our grass got, and how quickly the weeds died. Love our yard now!

Ive had Virginia Green for nearly a year now and I love their service. Their prices seem very fair and Chris always takes the time to answer any questions and lets me know how my lawn is doing. He also provides a brief written report along with a flyer with lawn care tips. Most importantly, my lawn looks great and I dont have to do all the work to keep it looking fantastic.

I think the folks at Virginia Green are real professional. I feel like I have a real pro taking care of my lawn. My yards looks amazing since I started using them.

Va Green offers good service at a fair price. Application schedule assures my lawn gets the right amounts of fertilizer and weed control at the right times of the growing seasons.

I have been using VA Greens lawn service for some years now and have only positive things to say about the company. Everyone is professional and the look of my grass says it all. I highly recommend this company if you care about having a beautiful lawn.

So I cut grass for a living. Every year va green tells my customers in late July the blades are dull on my mower and its killing the grass. They are wrong. I keep my equipment in tip top shape. They make excuses due to heat. Grass will suffer in summer , always. Come check my blades. Please.

Every year my lawn has Poe Anna in the spring,they are supposed to treat for it in the fall

Wow! What a difference Virginia Green makes. Eighteen months ago my lawn experience was colored brown with the added accompaniment of wire grass, nutsedge and weeds galore. One and a half years later and my lawn is emerald green and the recognized showpiece in our sub-division.

Has anyone had an encounter with the rudeness of the office staff, yeah that lady ??? You can tell she doesnt make commissions from sales and doesnt care if she loses a potential customer.Sad. The sales guy and the lawn crew who keeps my yard looking great and does the hard work sure does a great job.

Virginia Green - The Name Says It All - There’s Nothing More to say other than delivers better results than promised! I’m just upset that I didn’t stay on plan from the beginning. Rep and yard are top notch!!!

I have been a Virginia Green customer for over 10 years. I dont even know if I own a tool to remove any weeds, because I have never needed it. Professional group from start to finish.

Lawn looks much better than prior to using their services. The cost for service is only a little more expensive than what wed spend ourselves. Aeration/seeding is a bit pricy but they are good about redoing it if the weather is uncooperative.

All staff members I have talked with are very professional, personable, and have been able to resolve all issues I have had. Trevor, the lawn technician, answers all of our lawn questions, and show he cares about us as a customer. I can tell you that 2 of our neighbors are considering using you guys because of how green, thick and healthy our lawn looks.

I hadnt had a chance to blow my leaves and the Virginia Green tech that was to treat my lawn blew the leaves off the yard so the treatment would get to the lawn. That is going above and beyond. Great Customer Service!!!!

My grass looks amazing after only 2 treatments! The staff is friendly, courteous and fast! I would definitely recommend this company!!!

Tremendous service. My lawn never has a weed. They call prior to service to ensure the timing is good and the dog is kept inside. I have recommended VA Green to many others.

Last summer we were using a different lawn service company that was bought by another company. They did a terrible job last summer after the other company took over. This spring our lawn was covered in weeds worse than I have ever seen it. Your company came out and treated the lawn with your first treatment of the season. Our lawn already looks better and most of the weeds have now died. I am looking forward to seeing the results of your service this summer. Thank you.

I love that Virginia Green custom tailors the product applied based on the specific needs of my yard. All other lawn services put down a generic blanket formula. Ive used others in the past, but Virginia Green stands out from the rest and I will never use another lawn service company.

Your technicians are always courteous and helpful. They make the time to answer my questions about my lawn and plant care and give me advice. They tell me about different promotions but dont pressure me.

Awesome service and I LOVE their new Superfood Salad!

Virginia Green knows our local soils better than any chain lawn care business ever has or will know them. They are prompt, professional and attentive to our lawn!

Service is great and the willingness of their customer service to cater to my needs & requests is fantastic. If you want to be more then just a number on a route, try out VA Green.

We had our home built and the builder put seed and straw in the backyard. Needless to say, we had tons of weeds growing in the back - hardly any grass growing. We hired Virginia Green to do a lawn renovation, which consists of several steps. Just 10 days ago, we had them come out to do the aeration and seeding and wow, within a week we started seeing young baby grass covering our lawn. I was pretty skeptical as our lawn was pretty dried and bare, but wow, I couldnt believe my eyes. They are very professional; each time they will leave letters detailing what they did today and instructions for you to follow. We followed the instructions and wow, the results so far has been amazing!

Great service! Always very professional and polite! They really care about making the customer happy!

My lawn is looking healthier than it has ever looked with only one application.

Highly recommend VA Green! I tried for years to take care of fertilizing and weed control myself, but after about one year with VA Green, my lawn has never looked so good.