We love Kays because of the discounts! Although you hve to choose particular pieces. Love my recent purchase made by my hubby for our 21st Wedding Anniversary . Pair of gold & diamond studs.

Go see Ellen! She is awesome! Loved all my stuff

I have delt with this place 3 different times. First 2 times awesome. This last time my wife went to pick up her rings from being sized. They sized the wrap wrong and started fussing at her like it was her fault. Then they wanted to send them back to fix it but offer no paperwork showing wrong size. Just picture of her wearing the ring. Very shady and disrespectful.

My jewelry exchange was soooo pleasant and easy. Krystal was awesome!!!

My husband and I walked into this location over the weekend. As we walked in we were standing by the door when a woman turned and yelled over her shoulder “sign in on that paper.” No hello, just shouted her demand and turned back around to what she was doing. We signed in and proceeded to follow the arrows around to the earring section. Walked past the “screamer” and a second employee who we didn’t immediately realize was an employee. We stood by the earring section and waited to be acknowledged. A man in a mechanics shirt and a winter hat walked out from the back, finished with some other patrons and then yelled from across the store, “what ya need.” Smh... We told him we wanted earrings for our daughter. He responded by spinning the jewelers box that contained children’s jewelry and saying “you need to go to piercing pagoda. They’re part of Kay. They will have what you need.” I followed up with “will they accept our kay card and do they have children’s jewelry.” He said “yeah.” We left and went to Piercing Pagoda a couple days later. To my surprise, they are not an affiliate of Kay and could not pull up our Kay card information with their system.I don’t know what Kay is going through but the customer service offered by these associates is so much different that it use to be. We have spend 10s of thousands of dollars at this location and they have now lost loyal customers. We deserved better treatment.

Christmas is almost here and shopping at Kay Jewelrys is most satisfying, and will keep the stress down looking for that special gift. Try it, you will like it!

So far its been a pleasant experience especially during this pandemic. Brought my ring in Sunday to be resized great customer service. The women who helped us helped him the day before and she was delightful like a breath of fresh air. Im so excited!!! Hoping to have my ring back in the 2 weeks time frame if not earlier super excited to get it on my finger😉. Will update on process later

Went here today to buy a diamond necklace for my anniversary. Was not properly greeted by either of the employees. After starting to look around a black woman loudly told us to sign in. This so called sign in was asking for name and number. The reason was unclear because it seemed pointless since nobody provided help while inside the store. We found something to buy but neither sales person approached us so we walked out. The whole time we never got a hello or how can I help you. I hope they permanently shutdown. Absolutely terrible customer service!

Very professional and helpful.

Worst store and customer service I have ever delt with. DO NOT GO THERE.

What’s the point of having a phone number if you answer it I don’t understand

I cannot express enough how professional and awesome Willie the manager is! A true brothers keeper of veterans and an honorable man who took care of the situation where a manager from another store fail to take care of his customer and he made a right. I will definitely be coming back again for all future purchases. I promise you this review is from a real customer that is more than happy to sing his praises after the nightmare I had at the colonial heights Kay Jewelers store manager.

Love the people that work here they are the best and do watever is needed to help you out and satisfy you

Came here to buy a Christmas gift and online says opens at 10am on Sunday get here and door says doesn’t open till 12. Needs to be updated

Katie and employee (her name slips my mind. She has blond hair) were phenomenal! They took extra time with me, corrected an issue from a year ago that an old employee refused to help me with and corrected the issue I originally went in for. Before today I wouldnt have recommended them but now I highly recommend and suggest these two amazing women!

Great customer service, sorry they are discontinuing layaway.

Not a very friendly store. No one ever answers the phone when you call. Will probably go elsewhere from now on.

I brought in a ring that I may use as an engagement ring that is 40 years old, given to me by my mother. Katie examined and cleaned it thoroughly at no charge. Ill be back.

Great Customer Service. Staff is Knowledgeable, Friendly and very Helpful.

Susan is one of the store manager at va. comm center who I meet about 17yrs. She great. But the Kays jewelry has gotten cheaper and the quality is cheap looking. Kays needs to bring back the good quality !

I was very apprehensive about going here because the last time I stopped in the customer service was horrible and I walked out. But today, Jennifer was wonderful and very pleasant to have help us. I will definitely be back to this location to have Jennifer help me will my jewelry purchases.

I brought my wifes wedding ring which was missing a stone to them. Scheduled time to be back was the 16th after valentines day. It was back the Friday before!!! And they did a spectacular job!!! Very impressed with there customer service, there work, and there efficiency. Excellent business I highly recommend them.

It was horrible the lady took over 5- 7 min to great me to only say someone will be with you shortly. I was standing in front of the counter in front of her smh no good customer service at all. Smh thats why these places are closing down now because customers dont want to spend money in a place where they are rude and have no customer service . They already dont get business on a regular basis so why not go above and beyond for the ones you have ?

Always excellent to deal with

My order was shipprd to the store on 10.24.19. We went to the store and were told it WASNT there wait until I was called or emailed. Six days later no call no email and Kay Customer service confirmed my products were delivered AND signed for. I WONT DEAL WITH THE KAYS at that location EVER AGAIN!!

Awesome experience! Friendly and fast customer service.

The worst experience ever. I got a new wedding set for Christmas and took it in to be sized. I was told it would be back in 2 weeks. Well its January 15th and I still havent gotten it back. When I called on the day it was supposed to be back which was on a Monday that changed to Wednesday. So i called Wednesday and that changed until Friday. So I called Friday and was told that it didnt pass quality control and it would be Monday. And here it is Monday and Im still waiting. If this wasnt a gift from my husband Id tell them to keep it. Im waiting to leave the state and this has been beyond horrible!!

I was looking for a place to buy my girlfriend a promise ring and i found the perfect one here. This was my first time going to this Kays and it will not be my last time. Katie was amazing. She helped me find rings that fit my budget and that my gf would like. Katie was delligent and patient with me whole time. Anytime you come here while Katie is there she will get your right.

Great prices great employees and did an AWESOME job on repairing my ring that wasnt even purchased from Kay. Thanks again!!!

You NEVER answer the phone!!! Very poor for a business.

Its only like two or three employees that are personable. But other than that they are pretty decent

Ive been with Kay Jewelers for over 10 years. Im completely satisfied with their jewelry. Customer Service means a lot to me and they are very friendly and helpful. Would recommend them to anyone!

Staff was polite and helpful...

I was told I could exchange my ring that I bought less then a year. Been in shop 3 times because smaller stones fall out. They tell me i have to spend over 2 thousand more or cant exchange. I could have sent ring out to be repaired then why spend more when product is bad. They dont tell me this when I ask about show waste people gas to come find out. This is so wrong they really lost me as customer.

Very good!! always a pleasure when I go, and the staff is very helpful🥂👍💍💎

Very displeased with representatives.. sign said open at 10 am . They didnt open doors until 1025 . They didnt even apologize just unlocked door and turned away.Not even a thank you for your business. To top all thing one representative was taking a private phone call with the speaker on .

Been going here for 8 years never had a bad experience.

Male service person was rude. No eye contact, acting frustrated, and blatantly just wanted me out of there. Short pump store is much better.

Great customers service and concerns about your needs.

This store has the best service of any of them Ive been in. The manager, Susan, is great and always treats you like family. Love this store!!

Called store after dropping off item for repair, after calling several times and hung up on twice, poor customer service

Wonderful service ...Great people Great place to just enjoy looking as well they treat you like real family in there i will deff be returning for ALL my future Jewerly

Good

The worst, most non-existant customer service I’ve ever witnessed. Also the store reeks of cigarette smoke. Unfriendly and unprofessional staff.Avoid this place.

Stood in front of the counter for about 5 minutes without being greeted or addressed. Left and purchased my timepiece elsewhere.

Very nice reasonable priced jewelry store

Wonderful experience staff pleasant and helpful

I had a terrible experience I was buying a ring for my girlfriend and put it on layaway well I was never told I had to put 20% down to keep it on layaway. And they took a small down payment and told me as long as I hit the required amount per month itll stay there. Well I didnt hit the 20% down within the first month and the ring was taken off layaway without a call or anything. And then when I asked why did the guy take my money and get me to sign papers without telling me this, the response I got was I dont know seems kind of shady to me. Wont be going back to KAYS

EXCELLENT!!!

I love the manger and the staff!

Katie is the bees knees!!

Susan is a jewel, always nice and helpful

Helpful and courteous.