Called on short notice . They fit us in and did our whole house for a great price . Even identified and completely removed a stain in the carpet. Very professional and courteous! Carpet looks dns smells so good !I absolutely recommend them!

I strongly do not recommend this service. They can not remove coffee and tea stains.I paid more than $120, and I got a dirty - wet carpet.They also made me an extra charge because they include areas WITHOUT previous notice.For that money, I probably should rent or buy a machine and do it by myself.People try to find a better option.

I needed some work done on short notice. I called on a Wednesday and Mendy came to give me an estimate the following Monday, work began two weeks later. Mold was removed from the crawl space and floor joists/supports repaired. The men that completed the job were courteous and cleaned up after themselves. I had absolutely no issues and would definitely call them again if needed.

Great company and a great group of employees!! Under new management and doing a wonderful job with the new/original crew. Very skilled in restoration and remodeling. Would recommend to anyone and everyone.

Id advise any other company but Tri-State. New management is horrible. They 100% dont care about there customers. Price gougers. Been going through them for awhile now and a year or 2 ago was the best service.

So I hired these guys to do a fire restoration. My goals were- competely gut the fire room (office with bathroom) replace the windows, update the electric since it was an electric related fire, and clean/repaint/restore soot damaged wood floors throughout.It took forever to pay them since I wanted them to finish the work first. Its still not finished, nearly 5000$ and a full year later, but we decided to pay them and move on to another company. Ive used them for cleaning, paint, electric, and restoration.1st, they are random at not only arriving, but telling you when they will arrive. You literally need to call the office daily to find out if they will come that day, even then they might not. That might be because Im out of town, that coupled with poor management can lead to several weeks of gaps between visits.Billing REVIEW YOUR BILL THEY WILL CHARGE YOU FOR THINGS YOU DONT HAVE OR DIDNT GET SERVICEDCleaningOne of their cleaning ladies took a pregnancy test in my house. That was weird to explain to my husband, why there was a PREGNANCY test in my daughters bathroom. The walls were clean when they were finished- minus the edges and corners and behind the outlet plates and stuff- they only clean surfaces.Paint is also done by their cleaning girls. They missed a-lot. Some places the edges are missing a full inch of coverage, where the didnt move the baseboards they just painted close without taping or edging. Some places they painted over the soot and dust from the fire and thatll just need to be redone. (They were told, they chose to just bill me instead of completing the work)Also, they painted over screws, door hardware (charged for cleaning it, now it needs replaced) sealing them with paint. There were drips across my floor and long paint streams running down the walls.I had them replace the several outlets, for 8 months that room had no electric because they messed up the wiring, and didnt check if it worked when they left. While waiting on windows which never arrived I painted that room and refinish the wood floors myself.They twisted a light fixture so hard it yanked the lighting wires out of my ceiling, then kindly charged me for the repair, but they got it fixed.They did tear outs to prepare for restoration but they never got around to the fixing portion, Im still without baseboards and molding and have holes in my walls where the ripped off anything that was attached. No patching up their mess or anything. Some of my hobby lobby style shelves were taken apart for some reason, never put back together and subsequently trashed since Tristate lost all the screws and some of the metal hardware .For every day I had to set aside because that said they would be there, and they didnt arrive, I ended up working whatever area they were supposed to work on next, often times I ended up doing the work on my own.(At least 4 no-call/no-shows and a few more where they called hours after they were supposed to be here to notify me they werent coming)After their job painting my dining room, I did veto their paint services and opt to do the painting myself.All that horror aside, they are very friendly. Maybe overbooked, definitely understaffed. They use unskilled labor- almost like friends and family except maybe a little shady.I would definitely hire them to do some mild cleaning, but nothing major. They are very nice, and promise a lot that unfortunately they cant deliver. I hope they can glean some problem areas from this review and get their house in order. Honestly, there were several weeks we considered suing them but decided itd be more trouble than it was worth, for both parties. We did take a long time to pay them, in fear they wouldnt fix the issues, but poor workmanship is a measure of ability and not a willingness to succeed.Best of luck.I did say I would leave a full review when we were finished with each other. Youre paid, and apparently as done as youre gonna get.I have pictures, it wont let me post them. Its bad.

Very professional amazing company the owner is super awesome very down to earth. Best restoration company in indiana or Ohio!

Everyone at Tri-State Cleaning and Restoration was wonderful to work with. Brenda in the office, Mendy who came to give us a quote, Dalton & Jimmy who came to take care of the cleaning. Super people with great service and a helping hand. Would highly recommend!!!

Great company. I had them clean 7 rooms and 2 hallways. The whole house smell beautiful and clean when they finished. I love the industrial machine that they use. The store bought machines are nothing like these industrial machines. I will be calling them going forward when I need carpets cleaning. I definitely recommend this company. They did well for me!!!

Great experience. I asked for an almost impossible cleaning task, because of the date required was short notice. The staff made it happen and did a wonderful job! Great people.

Very poor and unprofessional management and ownership. 10/10 would not recommend.

WOW! My carpet looks great, and Dalton was so friendly and professional! I highly recommend this company!!

In the past, Tri-State has done a wonderful job cleaning my carpet. Now, under the new ownership, I will no longer recommend them. I had 6 rooms of carpet cleaned this week. The crew that was sent did not respect my furniture, or my request to extract more water from the carpet. The carpet was left so wet, it took 36 hours to dry, using 2 large fans, ceiling fans, and the furnace fan. In the past, I highly recommended Tri-State to family and friends. Again, I will no longer do so. Thank you.

Honest, Reliable and Very Professional! We have always used Tri -State Cleaning and Restoration and they do an amazing job! Jeff is very respectful and courteous and takes care of things in a timely manner! Cannot say enough good things about them!!

They were polite and called ahead to say they were running a little late. When they arrived they got immediately to work on my living room hall and 3 bedrooms. It took them 1 hour to make the carpets 1000x better. Id recommend them to anyone who wants their carpets cleaned and deodorized.

This company went above and beyond any company I have ever worked with. I will never go to any one else. They are super hard working and the nicest people you will talk to. They were a life saver and problem solver for our family. Thank you so much Tri-State!

Jeff was able to accommodate me after my closing was moved so many times. I appreciated the courtesy and understanding they provided. Jeff did an amazing job on my carpets. He was able to clean the entire house (which was full of smoke damage, soot and a variety of other stains on the carpets from heavy cigarette smoking and the use of a kerosene heater by the previous owners). The carpets looked new when Jeff was done with the job. Thank you Jeff! I would recommend Tri-State Cleaning and Restoration to anyone who needs a tough job done on carpets.

The crew was fast but efficient. They came quickly after my initial call, not hours or days later. Would definitely use services again.

I am so thankful for this companys help in putting my house back together after my basement flooded. They are professional and personable. They took care of us and I recommend them without hesitation.Thank you!

During a very stressful move in our life Jeff and staff came to the rescue in more ways then one! We had many issues that presented and Jeff came to the rescue and went above and beyond the call of duty for our family. I would recommend Jeff and his team to anyone in the area! I will recommend him to all my real estate clients!

Tri State Cleaning and Restoration has done an incredible job every time Ive called. They make it their goal to take care of their customers. I highly recommend them.My basement flooded and this company did a great job in drying my basement as well as preventing any mold growth through mold prevention. Ive just recently noticed some pest infestation and they were able to take care of the problem quickly and effectively.Thank you so much for being a company I can call for help anytime and for doing an outstanding job.

As a real estate agent I have to refer business people and I have no problems ever giving out Jeff Hensley Tri-State cleaning name. JEFF always does a fabulous job , shows up on time and does excellent work,I also use them to clean my carpet they’re amazing they’re nice professional and courteous recommend them any day of the week

Today was the 2nd time I used Tri State Cleaning and Restoration at rental properties for basement clean outs after sewage back ups. Jeff is wonderful to work with and even took the time to speak and answer questions and listen to concerns from my tenants. I am very thankful for a company that treats each job like it was in their own home. I would definitely recommend them to anyone seeking a professional thorough company.

Cleaned soot and oil out of our carpet. Came out spotless! Good, honest, reliable people that know what they are doing, I highly recommend.

You did a great job on the carpets! The young man that came to clean my carpets was very polite and nice. I will definitely call again and use your service.

Wow, were we ever impressed with your carpet cleaners, Andrew and Weston!!!!They were exactly on time; did such an incredibly neat job; unobtrusive; efficient; and quick!!! But GREAT job cleaning some really dirty carpet!!! And on top of that, more than fair pricing!!!!

Tri-State Cleaning and Restoration did a great job for a fair price. I would recommend them. Professional, well trained staff.

Jeff and his crew are wonderful! They are professional and friendly. The price is so reasonable for the job they do. I would highly recommend Tri-state cleaning!

WoW!! Great customer service they called us right back and were at the house within an hour. We had a small sewage backup in the basement that would have taken us forever to clean up. He was done within a half hour. Super polite and friendly. I would highly recommend calling them!

WOW! I called Tri-State and in less than an hour they were here to do some cleaning for us at Richmond Civic Theatre. They were incredibly friendly and professional, and the cleaning job was top-notch! We could not be happier with our service. If we need any other cleaning done, I know who we will call!

Excellent service and very knowledgeable. The place to call if you want a job well done.

A job well done! Great job cleaning my carpet, very courteous & professional staff, great communication with me, done on time, and in a timely manner!! Will definitely have them back again next time to clean our carpet and any other restoration needs that may arise!

Jeff Hensley and his crew at Tri-State Cleaning and Restoration are the best of the best. They have taken care of our carpet cleaning needs at The Leland Legacy as well as my home.They do an excellent job as far as quality and always very professional and curtious. They are definitely an asset to our community. I highly recommend them.Amanda MarquisMarketing DirectorThe Leland Legacy

We had tri state clean the carpets in our new home. Cleaning was done promptly and by a courteous crew. We are very pleased with the results. Prior owners had a cat and tri state was able to get up all of the pet hairs that typical vacuums struggle with. Highly recommended.

I was extremely impressed with my experience. The first time I moved in Richmond, I used one of the chains and they spent the whole time trying to upsell me on carpet protection (on a house I was clearly moving out of!). Tri-State was the exact opposite, friendly and professional. They got me in next business day for a carpet cleaning, which I couldnt believe. Second, my experience the day of the cleaning was excellent. He called ahead of time to let me know they would be running a bit behind (they really werent) and was very friendly when we met in person. The carpet looks (and smells) great! I would definitely recommend Tri-State to friends and will use again when needed.

One of the best restoration services around. Extremely professional and courteous regardless of what circumstances you may be facing. They will take care of you!!!

After a major catastrophe with a muddy dog they restored my carpet to brand new! They are professional and courteous and are prompt for their appointments. They have taken care of my home and businesses for years and will do so for years to come.

They got here a bit late, but Great job, so still 5 starts.

The owner of Tri-State is a stand up guy. He will go above and beyond to communicate with the customer/project manager and get the job done right the first time. He is honest and reputable.

Very quick response. Great customer service. Very knowledgeable. Would highly recommend.

This place is awesome, outstanding customer service! They have helped me a couple times now with emergency service. I would recommend them highly!

Needed carpets cleaned quickly. They did, and did a great job. Very friendly.

Had a small water leak when I woke up this morning... within 45 minutes, they were there extracting the water, and setting up equipment to make sure my home was back to normal!

We had Tri-State clean about 6,000 sq. ft. of carpet at our offices. They showed up on time and completed the job in a timely manner. There was a couple of areas they thought might need some additional attention after the carpets dried. They came back and touched them up. I would highly recommend them.

Wife and I are on active duty orders and needed work done on our home back in Richmond. Tri-State was everything we needed them to be. They began work immediately and were there for every single question we had along the way. Would highly recommend them to anyone who has any home improvement/repair needs.

Fantastic to work with. Very knowledgeable and reliable. Would recommend to anyone.

They were able to clean and restore the interior of my 1983 Chevy Van. I was very impressed and satisfied. Would highly recommend them.

Tri State has been a excellent company to redoo are whole home I would recommend them for any restoration project there very honest and up front with you on everything thanks Jeff, Mendy, Robert and rest of crew.

Our church had a drain that had quit flowing and had backed up into the basement of our church. The pastors office along with a couple of Sunday School rooms had a couple of inches of standing water. The water was discovered right before Sunday evening services. Tri-State responded and removed all of the water and dried the basement out. Within a week we were back to normal. Thanks Tri-State for coming out on a Sunday evening no questions ask. If you have an emergency of this type, do not hesitate to call Tri-State, you will not be disappointed.

JEFF AND HIS TEAM ARE ABSOLUTELY....THE BEST CLEANING AND RESTORATION COMPANY AROUND!

WOW, what can I say, these folks are fast and on the job with a clear understanding of how to handle the situation. I like knowing if I have a disaster at 3am I can call them and they will respond right then and there, not hours later.

Our office had serious water damage resulting from a broken pipe. Tri-State promptly responded to our call and within a short time mediated the problem to stop further damage and to restore the office to pre-flood condition. The staff at Tri-State is well skilled and highly professional. The only good thing that came out of our catastrophe was having a company like this handle the clean-up and restoration. I highly recommend.

Kudos to Tri-State cleaning, had a water supply line break in the middle of the night, i was gone. got a hold of them they came within 40 minutes from Richmond on a Sunday to Connersville and knocked it out great job Tri-StateThanksDan

We needed the carpet cleaned in a heavy-traffic area of our office building. Jeff was really personable on the phone and willing to be flexible with the time hed be coming in. Great service and great results!

These really know how to deflate what is usually a messy situation and get you back to normal quickly.

I trust Tri State cleaning with prompt and excellent service!

They are the best at what they do.

Highly recommended and professional services.