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Paul Davis Restoration of West Richmond
2119 Dabney Rd, Richmond, VA 23230, United States
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Ti
Review №1

After going back and forth with home warranty vendors, not all knowing how to complete the tasks, one company recommended I contact my Home Owners Insurance Company. After speaking with my adjuster he recommended Paul Davis Restoration. What started out as what I thought was a small leak my ceiling ended up coming in. I called Paul Davis at 11am and they came out within 2 hours to start the mitigation and drying of my ceiling. They assisted me from start to finish and even assisted me with the proper information to give to my HOI. I was introduced to Becky and Jacqui who was sooo helpful, made me feel at ease. They came to my home several times, made sure the ceiling was done to my satisfaction. Assisted with floor picking for my girls bathroom and even allowed me to pick a new vanity for the installers to put in. I will definitely recommend Paul Davis to anyone I know. Thank you all again for making what started as a stressful situation non-stressful!

Br
Review №2

Excited to have this company fix a water leak in my roof that I have had an issue with for some time now. They came on time with several men on the team ready to troubleshoot and repair my issue. My repair will take more than just this visit but I was impressed with the customer service from this first visit. They listened to what has been occurring and got to work while explaining things along the way. They professionally secured the hole in my ceiling as they have to return to finish the work and cleaned my kitchen of the drywall dust. They even did a mold treatment on the visible mold they saw. I feel confident in this company for the services they provide and feel like they are very competent!😊

Ki
Review №3

I am still working with them on getting the job completed. Neil and his team we prompt, professional and courteous. The water damage mitigation was handled nicely. Still waiting on the rest of the repairs. It is taking too long.

He
Review №4

Very responsive. Hired by my insurance company, but based on my experience I would hire them on my own for similar work. Prompt, responsive, great communication.

No
Review №5

Excellent customer service and attention to detail. Paul Davis handled the remediation and restoration and did a great job. I was always able to reach their staff with questions or concerns. They also fixed several minor issues quickly and correctly. They worked with my Home Owners Insurance company which required little effort from me.

Ra
Review №6

Shaw and Lester provided exceptional service andWe’re very accommodating. Awesome team. Awesome company.

Br
Review №7

“Neil was on site with in an hour and got his men right to work in cleaning up the water. A sprinkler system pipe was inadvertently hit installing new cabinets. Thanks to Neil and his team there was very little damage to the house. He was able to get the house back to normal with in a week. I am very pleased.

Ka
Review №8

Thanks! I had a great experience with Paul Davis. I had a 2 inch flood of water in my townhome several weeks ago, after hours. I contacted your organization immediately and was contacted back by Neil Parr, your project lead. He and Sean and team came and set up blowers, dehumidifiers and floor system that night to dry things up as quickly as possible to try to save the hardwood floors. They checked on me daily and came by two other times to check the equipment. It took about 5 days but they saved the hardwood floors from having to be torn up. I was pretty amazed they were able to remediate this damage and the floors look great! Sean was particularly helpful and attentive to my time as well as my questions. One thing that set you apart from other service providers in my mind was the willingness of your team to meet with me at my convenience rather than me working around theirs. I know this isnt always possible but I appreciated the extra effort since I work from my home and run a business. They came in to take meter readings on the floors on several occasions. They worked quickly and limited any inconvenience to me as much as possible. I do still need to have a carpenter come to re-install my toe boards and put panels on my cabinets as well as patch a small sheetrock hole behind the refrigerator where the water pipe broke. Thank you so much for your awesome help and assistance at a very stressful time. It really made a difference!

Li
Review №9

Quick response and great communication from initial evaluation to final cost effective solution.

Kr
Review №10

Sean and Lester were professional, polite, and efficient in their expertise.

Pa
Review №11

Sean was very friendly and prompt it was a Saturday but he was smiling and very positive even though he could hear the frustration in my voice I would highly recommend this company

Information
12 Photos
11 Comments
5 Rating
  • Address:2119 Dabney Rd, Richmond, VA 23230, United States
  • Site:https://west-richmond.pauldavis.com/
  • Phone:+1 804-330-9500
Categories
  • Water damage restoration service
  • Building restoration service
  • Construction company
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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