Hancocks automotive is highly experienced in your automotive needs I will have all of my friends and family to take their vehicles to them service was outstanding

Hancocks is a great local service center. I have used them often over the past 20 yrs. Its a family owned business and the owner and his staff make you feel welcomed. I have have only used them for routine maintenance so I cant really speak to major repairs, but I have always felt pleased with the work they have done. I would definitely recommend them.

We are new to the area and were having problems with a vehicle. I called because of great reviews and it is close by. I asked for a check engine diagnosis and explained issues on the phone. They were able to look at the vehicle quickly, then called to explain what they found. And while the staff was pleasant, the method of which they diagnosed the vehicle was very flawed. I was told I needed to replace the transmission, a cost of over $3000. The other option was to replace a sensor (but that was just a chance) for a cost of $500. Being there were no previous issues with the transmission, I wanted a second opinion.Turns out, neither of the options were the problem. The second shop discovered the dipstick to the transmission fluid was bone dry and there was a leak. I am disappointed that Hancocks let me drive away without informing me the vehicle was devoid of transmission fluid after insisting I needed a whole new transmission. I will make the longer drive for the more thorough service.

Large zoo, can spend the entire day there, lots of food places, vending machines. Downsides are due to covid restrictions the indoor exhibits like the moments monkeys, reptiles etc have long lines to enter. Also the parking passes for Sunday were fully booked by 9am so you need to book in advance of you want to park in the zoo. There is free street parking of you dont mind walking 5-10 mins

I came on the 1st of the month, a walk in with no appointment, and only had to wait about an hour. The waiting area was comfortable and the staff very friendly. Have used them off and on for years. Would highly recommend!

They get the job done and quickly!

Rude customer serviceThe lady is friendly but the guys that answer the phone are rude

This is the second time I took my vehicle to this shop and they did not fix the problem the first time and charge me twice for the same problem they will never see a dime from me again.

I went to get an oil change and the guy came out with a whole list of problems other than the oil change and as I was telling him I only wanted the oil change he rudely interrupted me and walked off. I will NEVER return to this business. There worker was very unprofessional and should not have a job. Without customers they wouldn’t have a business!

Excellent Customer Service

Love the way they take care of my car. Customer service is great, friendly staff, they have the customers best interest and safety as their top priority. Definitely recommend bringing your vehicles to them!

Family business, very polite and honest people. My husband and I wont take our car anywhere else except this place. Theyre not going to rip you off a very honest people

Great Customer Service. If your looking for EXCELLENT HONEST MECHANICS this is the place. I wont take my vehicles anywhere else!

Ive taken my trunk car and mortal cycle and always got great service

Knowledgeable, experienced and patient. Jackie answered my questions and exceeded my expectations. Good work!

Excellent service. The only shop in town I take my vehicles to for service. I have gone to them for over 10 years and have never had a complaint with the quality of the work or the price charged. I have compared their pricing and it equal or better than other quotes, and the work is outstanding.

Always friendly service, knowable and well informed staff . Love getting my car serviced here wouldnt go anywhere else..

Used a whole 5 quart jug of mobil1 in an Elantra designed to hold no more than 4.2 quarts. Ive never had a shop dump the whole jug in. Insisted it was fine even though the fill mark on the dipstick was at least an inch over the max level. Well see......

These people arent honest AT ALL! Worst place ever. Dont bring your car to these people. I brought my car in for what should have been less than a 500$ fix and he claimed my whole car was so messed up it would cost $3,000! I bounced onto a curb with my car so I called the nearest tow and brought to this shop. When he called me for an estimated almost a week later, he claimed my bumper was completely gone (news to me cos I had eyes and I saw with them my bumper still there when I had my car towed to them) and that there was no way I could drive with how my tires were looking. He said everything under the hood was so damaged and my car was as and I quote as good as scrap metal at this point mind you I had only hit a curb! The body of my car had only small damage in the front the bumper was cracked and my coolant was leaking. He claimed I would have to pay 3,000 plus but when I started asking which parts he would have to replace and other questions he got upset with me and told me I would need to take my car somewhere else. So when I went to pick up my car he had taken a piece out of the bumper that only had a crack in it but the bumper was still there. I left my car there and still I was able to drive away and make it all the way home with no problems other than it started overheating because the coolant was leaking out but that was all it drove perfectly fine . to my surprise because the way he described it I would have to sell my car for scraps. My car was completely fine, my tires were very driveable they were actually brand new cos I had replaced them a week before. the only thing wrong with my car was the coolant leak and the radiator which only cost me 80$ for the part and nothing for the labor as I had a friend who put it in for me.

I have done business with this company for over 20 years and they have always been extremely fair and honest. I would highly recommend for auto service.Great family business in chesterfield county.

Got a state inspection and was okay with the fixes for my car. Had a parking pass in the window, and they said it would have to be removed. I agreed and let them remove it, but asked if they would peel it off so I wouldn’t have to pay to replace it. They took it off and shredded it with a blade. None of the edges of the sticker was messed up at all, but there were dull knife punctures and clean cuts. Not what it would look like if it had been scraped off. Very unprofessional, Chris. Office ladies are nice and helpful though just not the mechanic .

Yesterday I went here for the first time. I needed an oil change and tire rotation. I also had a flat tire due to a nail. They were wonderful. Hannah was very nice, their prices were fair, and it was great that their mechanics showed me things I was not aware of with my new to me vehicle. Ive been to so many mechanics over the years, and never have I actually had this great of an experience. They were even able to plug the hole in my tire (some other places charged me for new tires and later I find out that wasnt needed). I will continue going here from now on. I was very impressed with the service and by how much they cared.

Honest, Fair, friendly service and a job well done what more could you want from an automotive repair place? That sure puts it way ahead of all the other automotive repair shops I have encountered in the past few years.!

We use them for all our automotive needs.Great service personable representatives.Fair prices.

Always friendly service and never a rip off. Great customer service from beginning to end. I highly recommend Hancock for your automotive needs!

Went in for an 11 oclock appt for an oil change. Receptionist stated it may be 45 mins or so. I asked her if it would take longer than 45 mins since I would be waiting. She got a nasty attitude and said I mean they havent even pulled it in yet. I cancelled the appt and left. I will not support a business where the receptionist is rude and doesnt respect my business. Went down the street to Express Oil Change and didnt even have to get out the car, pulled right up and they were done within 15 mins

Excellent Service with Dean And Pam Hancock for over 35 years.Mechanical quality service you can trust. Dependable and loyal to their customers. Family operation.

Their service is great, I use them for all my vehicles (except the one thats still under new car warranty) and I have more than the average person. This last time I came in I was in a bind because one of my cars that I only drive on special occasion needed an inspection done. It was late on a Friday afternoon and we wanted to take my car up to DC, it had been over a month since I had last driven it and almost that long since the inspection sticker expired. They told me to bring it on in, they had couple other cars ahead of me but got it completed in well under an hour. Much appreciated!!

Great service and friendly staff. Very comfortable lounge area. Nice clean restroom and they have snacks.

Efficient, reasonably priced, adhere to scheduling and perform their work quickly. Also keep you well informed of what is required to keep your vehicle in good operating order.

Hancocks is great. It is a family atmosphere with the owners onsite. They are reasonable and hard working. It is also nice to support a family owned business from the community.

I have used the services of this family owned business for my companies vehicles for over 20 years. Always fast reliable service. Highly recommend.

Since my dad closed his Texaco and I am getting older , I dont work on my cars as much now . It was nice to find Hancocks Automotive , they run there business like my dad did . They are honest , friendly and get your car out fast . When they tell me my car needs something , I trust them to fix it right and at a fair price .

Great service. Friendly employees willing to go out of their way to help you.

This was my first time using them and I will definitely be a returning customer!! Prices are fair, staff is professional and this has to be the cleanest auto shop I have ever seen!!

Ive been there a couple of times with my daughter and my car and my services we received was excellent. I would highly recommend them to anyone😊😊

They are on Groupon but it seems if you bring the Groupon your customer service is limited. Not a welcoming place at all, mechanic body response when I declined service was awful.They were however very quick in service and the place looks very clean and neat. Dogs in a company? Everyone runs their company as they please but 3 dogs barking while your coming in to get service could scare some people away.Not a place for people with small kids. Only person in there and tv couldn’t had been changed to cartoons.

Clean, comfortable shop. They take the time to really explain what is going wrong with your car so you can make an informed decision, without trying to sell you repairs you dont need.

Service is Great every time I bring my truck in for service. They get you in n out in a jiffy.

Fair prices, kind service. You wont be disappointed!

Great service, courteous customer, and very clean and neat location.

I normally do most of my car maintenance myself because most shops overcharge for removing a few bolts. Hancocks Automotive is one of those few shops thats hard to find.. pricing is fair and they dont leave any screws loose. Definitely recommend

Took me as a walk in when they truly didn’t have to and got me in and out in 30 minutes and even offered to drive me home

Flat tire at terrible time. Limped in and could not have been more accommodating. Great customer service.

Very nice work I will go back

Great group of people

This business and these people are awesome. They are very reliable, helpful and reasonable priced. Workers and Staff are great. I worked with Billy last time he is very knowledgeable and helpful. Cant say enogh good things about all of them. They kerp my 2009 Kia sportage on the road and running great. Thx Lisa

A Very clean facility with capable technicians and high quality service

Have had several vehicles here - service always great.

Honest and reliable. They do great work and treat you like a friend.

Great people. Good mechanics. Good prices.Military discounts.

They full of bs ... I came to get an oil change it was no lights on the dashboard get my keys back my check engine light on. Then they tell me it nufn that they did. So they gotta charge me to look at it. Smh the light wasn’t on before I got there.

Super fast, nice people, clean & neat shop!

Very clean friendly and professional

Everything one could expect in automotive care , great mechanics & staff , very knowledgeable & offer a wide range of services, very competent & great service, got a problem, give them a try , I did & am happy for it , wont take my cars anywhere else !

Very fair and knowledgeable folks to deal with. Very fair rates too.

Best family mechanic shop in Chesterfield.

Absolute garbage service, had an oil change and the tech didnt screw the oil cap on. Took them an hour to do so too, also begging to do fluid flushes too, garbage place, never even coming back, a hole in the wall

Always great service

Nice staff, clean shop.

Fast and friendly!

They will mess up your car on purpose so you end up paying more and having to fix more. What a dump

They care about your problem and work hard to find it and fix it

Need to check it out its worth the service