I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.

We used them to install a new A/C system and have been nothing but pleased with their responsiveness, professionalism and service. We had an issue with our upstairs not cooling properly after the new system was installed and they were laser-focused on solving the issue which they certainly did. David was the PM and should be commended for his top-notch customer service and responsiveness. More than once he came onsite to ensure that we were happy and all issues solved to our satisfaction. Highly recommend!

Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!

I called Carroll to do some weekend work on my AC unit that was not cooling properly. The man added coolant to the system and got it working again, however, advised me to get a leak check, which I understood. Not even five days later it stopped cooling effectively again so this time a different company came out to look at it. He said there was such an obvious leak that there was liquid outside of the unit and looking inside you could see it was wet as well. Hard to believe it wasn’t like that when Carroll came…when I spoke with supervisor all he said was “how can we make this right? Can I quote you a new unit?” No, I would like my labor cost refunded from an almost $500 expense that lasted five days. He denied all blame.

I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!

Wonderful experience, did not charge unreasonable prices and were there the same day I called them. They also stand behind their work.

I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldnt send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an A plus. Thanks to them guys at Carroll.

I cant attest to the quality of their work since I could not get them to return my phone calls and set up an appointment. To be fair I did have one exchange with what they call and estimator who was supposed to get back to me (and this was after my 4th call) but he never did. And to be fair (a second time) I realize that during the pandemic plumbers, electricians, appliance and HVAC repairman are extremely busy.

Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

In comparison with substantial work a competitor (DW Hennessey) completed for us (multiple sinks etc.), the ~$400 we paid a while back to snake a toilet is really bad value. 4.1 stars appears unjustified.

I had an issue with a boiler install (not done by Carroll). They came out, took a look, and had it working within 20 minutes. Highly recommend, especially Bruce. Hes very knowledgable, friendly, and easy to work with.

I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!

They have excellent service I will tell others

Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.

Great job replacing sink faucet.

Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. Ill go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.

I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!

Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!

Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!

We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.

I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.

Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their managers. My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. Ive never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!

Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.

Called because of blocked toilets and a broken faucet. Was told septic problem and charged $244 for visit and faucet fix. Hanover Septic came out and septic tanks ok. Had them drained. Carroll came back twice with roto rooter and power wash for $1000. Told us line to septic tanks had roots growing in and needed to be replaced for $4200. Called Hanover Septic and they did the job for $1300!!

Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.

I will start by saying my original review was one star. I had an issue with their plumbing technician who came to my house for a flooded basement emergency. He told me the flooding was beyond his scope of work (leaving me with the flooded basement), and instead got me on the books for $4500 for new equipment install (which I later cancelled)...HOWEVER! After reading about my sub-par experience, the owner Courtney called me herself to apologize. She was very sincere and apologetic and assured me the technician was in the wrong and this was not a standard practice from them. Although her apology didnt completely fix my problem and I was still stuck with bills from a 2nd plumber I had to call to come out, I can accept that human error exists and the businesses we run arent perfect either! And Courtneys willingness to admit wrong and try to remedy the situation went a long way in my book.

The actual work done for an emergency fix was helpful but we wont be using them again because of their billing and pricing practices. They will bill you for a full hour ($120 + parts) even if theyre only at your house for 15 minutes - the bill will not be prorated. For the larger job we needed done we got quotes from 4 different plumbers that ranged from $1400 to $3000, with theirs being the highest. The $3000 quote we were provided gave no breakdown of what parts would cost or how much time it would take. The plumbers who we ended up giving the work to were done in about 5 hours, and the price I found through Home Depot for the pipe Carroll Plumbing planned to use was $15. Even if that was rounded up to $100 or $200, its still very hard for me to reconcile how you can get to $3000 at $120 an hour.

The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time Ive use Carroll and I can guarantee there will be a second when the need arises.

Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.

Just another company that will tell what u want to hear to get paid

Best plumbing, heating and cooling contractor in the metro area!

Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.

Very thorough and personable, Ive used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.

Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didnt allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didnt install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.

Yeah I suggest dont use these guys, if I where you I would suggest Daniels heating/Ac they will fix your heating/ac problem the first time. Carrolls had to come to my house 5 times in like a month span. Sad but it took 5 times to get it right. Funny part is now they want to slap me with a $900 bill ,lol dose not make sense ,because it took 5 times to fix the original problem. There service manager I think is full of crap in my opinion. This is based off my experience with this company. If you choose to use them hopefully you will have a better experience than me. Apparently they called my house when I was not there today 3/30/2016 and asked if I would take my Google Review down lol. If you dont want reviews then dont be on Google maps. Google maps is made so people can see real experiences with real companys and how the customer was treated. If you are known as a trusty worth person like me in your community my influence can be big. Again treat the customer right from the beginning and this would have never been a problem.

Overall I was happy with the actual work performed by the plumbers but I found Carroll to be unprofessional when it comes to billing/pricing. I was sent a bill will just a total amount, my requests for an itemized bill (something that showed labor/material/etc) was seemingly ignored. I suspect they charge as much as they think they can get instead of the actual work/services they performed. I would be hesitant to use them in the future.

I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.

Best plumbing company around :)

Excellent Customer Service