user
Orkin
9410 Prototype Dr Ste 18, Reno, NV 89521, United States
Appearance

Comments
Sh
Review №1

Mike Berg is our account manager and he is FANTASTIC. He calls every time before our service and we discuss what needs to be done. His professional courtesy is outstanding

De
Review №2

Chris explained everything so well and went out of his way to make the experience with Orkin the best give us lots of great advice

Am
Review №3

Very kind, professional, courteous, and effective. They said they’d come back out immediately if there were any further issues in the next 1-2 weeks.

ge
Review №4

My experience was a very good one. After finding out that Orkin could help with my bat problem, Justin came as scheduled and provided detailed photos and a sketch of the bat exclusion work. When I decided on their service quote (after receiving another quote), the work was scheduled and Austin came as scheduled and performed the cleanup, sanitizing, and minor exclusion. Im very satisfied with the work, as well as their customer service -- thanks, Orkin.

Ra
Review №5

Brittanie is the best! Kind and professional and takes the time to explain things. Has rid our house of mice, ants and black widow spiders! We got a free inspection that helped us think about upgrading our crawl space but haven’t done that yet.

Li
Review №6

We had been infested with sugar ants during the night. I called them at 8 in the morning to see if when they could send someone out. The got someone out to us that same day and no joke the ants were gone as they sprayed. The customer service rep and the tech Jose were very professional and answered all of my husbands questions. I would recommend Orkin to anyone have g bug issues.

Br
Review №7

Really enjoyed the walk through with everything. Very professional. Handled everything I needed and more. Including a walk through with our paper work and our plans for the year. Thank you John! Wonderful guy, very pleased to have had him as our inspector. Reassured us with our issues and even explained to us in detail with our questions about the pests we have. Thank you so much orkin. They really care about your home and that means the world.

Dr
Review №8

Colt the service tech was punctual and courteous. He did a good dousing of the interior and exterior including the garage. I was very satisfied with the service.

Sa
Review №9

Austin is a hard worker. It is a pleasure to work with him! He is very professional and thorough.

Co
Review №10

Chris is wonderful kind person. He is knowledgeable and thorough at his job. He will answer any question that you have. The ants have not come into my house since I started using Orkin. Thank You!

St
Review №11

Excellent service. I was able to schedule very easily. The team member that came out was knowledgeable and very helpful. Quick service. I would recommend to others, and I will use them again.

St
Review №12

I continue to use Orkin for my home outside insect control because I really like the technician assigned to my property. Sal is very professional and always does an excellent job inspecting & treating areas around my home in need of pest control application. Thank you Sal for being someone I feel very comfortable and confident with having come out to provide extraordinary service. You make Orkin awesome!

Je
Review №13

They’re very responsive if you need to get them to your place earlier than the monthly schedule. The products they use are very effective. The service techs are always great too.

Ja
Review №14

Jimmy S was great! He explained the whole process throughout. He was friendly and informative!Everyone I talked to from setting up the appointment to actual service was great!

Bo
Review №15

Mike was cordial and informative. Looking forward to follow up phone call; time will tell if ant problem cured. Gel has already much reduced visible critters!

re
Review №16

Love Orkin, John Inwood is the absolute best! He is always on time, professional and genuinely cares about getting all the bugs and rodents to stay away! Cant thank you enough John!

Sa
Review №17

John was super nice and super patient with my 4 year old son who kept saying “watch this!” “Hey John guess what!” I signed up for preventative services mostly because John was a delight.

To
Review №18

The technician was very polite, courteous and professional. I was running late and he did what he could until I got there. He explained everything he was doing and did the job quickly.

Jo
Review №19

Great technician - listens, acts and reviews. Very professional and competent! Overall EXCELLENT!

Ga
Review №20

The technician was super knowledgeable, knew exactly what we were dealing with as soon as he saw them. He was thorough and professional. Would definitely use them again.

Te
Review №21

Was told all the bed bugs would be killed , the next morning still alive fully grown bed bugs! Was also told I would have a 7 day after spray inspection this didnt happen they no showed me,. Not happy ! Almost $ 1000 spent with this company and no solution. Now I get an 11 day after spray inspection, also was told all bugs would be nuked didnt happen.In between all this I had to buy bed bug spray spent almost $200 on AmazonJust not acceptable . So unhappy

Ch
Review №22

The technician was helpful, professional, on time and addressed all of my needs.

Br
Review №23

Since day one, not a rodent or insect one. I have been solicited for cheaper service, but Orkin service is second to none...My techs are outstanding!...

Se
Review №24

Mackenzie answered the phone quickly, very friendly and explained the service efficiently and quickly. Whole appointment set up only took 15 minutes at most. Good prices, billing is straight forward and upfront, no surprises. Jimmy showed up in the time frame scheduled, friendly and professional, also explained everything very well. Followed Covid protocol perfectly as well and looking forward to continue using them.

Sh
Review №25

Jose Gomez is very professional, always cognizant of Covid precautions, and responsive to my requests. I would recommend Orkin without hesitation.

Sa
Review №26

We have been using Orkin for more than a year and they have provided outstanding service!

An
Review №27

Technician was friendly & answered all of my questions - great service! Highly recommend Orkin if youre shopping for pest control.

Jo
Review №28

Steven was great and came at the beginning of my two hour window, yay! He was professional and explained everything to me as this was our first visit with Orkin. Looking forward to an insect free environment! Thank you Steven!

Ap
Review №29

John was extremely professional and knowledgeable about a variety of pests. He arrived when scheduled and we are very pleased with the service provided.

C
Review №30

Overall a great experience, I called and was able to get a same day appointment. I was provided a 2 hour window in which the Tech was expected to arrive, they arrived on time. Upon arrival Salvador spent some time discussing what our issues were and went over some options with us to ensure we were getting the right solution for us. After getting some details he did his work and I observed he was doing a thorough job. His attention to detail and ability to recap the work he did was amazing. When he was done, he ran through all of what he did, with a precise recall.He even took care of some things we didnt mention such as the wasps nest around our shed. Overall very satisfied with the service provided. If i were to have something negative to say it would be the pricing seems a bit high, however you get quality service for your money. I would surely recommend Orkin to anyone looking for pest control and is not on a tight budget.

Sc
Review №31

Orkin is very flexible with scheduling their visits around my ever-changing schedule

Me
Review №32

Very professional, practice safe distancing. So far so good with getting rid of spiders. Our Orkin associate is so nice....we’re impressed!

Am
Review №33

John is always so nice & friendly I’d ask for him !

Do
Review №34

Jimmy was great! Was in time called before he visited and is very knowledgeable. Would recommend to anyone looking for the best in quality pest control.

Ci
Review №35

I had a family emergency come up, so just had Steven spray the outside of house.How can I tell if he performed the service?Im looking around outside of house and still see plenty of spider webs around vents, windows, doors. During the initial visit they took care of all the webs along with spraying. What do I do to get this service again?

Ma
Review №36

Jaime Santos had done a though job of inspecting and spraying my property, Thanks

Ka
Review №37

On time, polite, answered all questions and promised to follow up.

Ro
Review №38

Jimmy was very professional and was able to answer all my questions.

Ke
Review №39

I called late at night one night and got an answering service, who reassured me I’d get a call back in the morning. As promised, my phone rang promptly at 8:03 am. I was originally impressed with that. Then, Greg, came out to my house and went over everything in detail and answered my million questions. He was very professional, knowledgeable and thorough. He set me up with a service the next day (again, very prompt) and Brittany showed up to perform said service. She was wonderful too, working with a smile on her face. She took the time that was needed to deweb my whole place (which was a task in and of itself) and then sprayed my entire perimeter, along with the inside of my house. I was very impressed with them and feel they deserve all 5 stars, if not more! Highly recommended and satisfied =D

Ju
Review №40

The technicians are extremely professional and accommodating.

Ty
Review №41

Thank you for the punctuality and outstanding customer service.

El
Review №42

I’ve been using orkin for years after they successfully eradicated a rodent problem stemming from a neighboring hoarding issue. They’re always on time, responsive, and professional.

Je
Review №43

Quick, nice and fast! Perfect

Du
Review №44

Always very friendly and professional! We definitely see a difference after they come!

Da
Review №45

Our Orkin Tech, John, is the absolute best. On what was a really bad day, he managed to turn things around and made it a great day for our family. He is knowledgable and an expert at efficiently getting rid of ants. We can rest assured that Orkin will take care of any other issue we may experience in a timely manner. Our family is thankful for John’s professionalism and expertise.

Sa
Review №46

Very thorough and friendly. Found all the trouble spots. I’m my husbands caregiver and count on folks to take care of tasks I cannot. I felt very comfortable that I was treated fairly in both price and service. I look forward to that mouse in my wall disappearing!

Jo
Review №47

Great service, always on time, and no more pests!

Lo
Review №48

This place is my house and property. The technician is very professional at his job. Hes on time, hes knowledgeable, and takes care of the ant problems that I have. I would recommend my technician to anyone that is in need of a pest control person.

pa
Review №49

Always very nice and patient. Control pests well in a challenging environment

Ge
Review №50

Ridiculously expensive for basically 8 hours of service. I feel like I’ve been robbed!!!!!!!

Cj
Review №51

Very professional. Did a good job

Ja
Review №52

They are the best,no comparison to terminex.or any other service.

De
Review №53

Love the whole team, whoever comes out is always professional and very knowledgeable about everything

na
Review №54

Excellent value. Helpful technician. I highly recommend this company.

Cl
Review №55

Nice technician. She is very thorough.

Os
Review №56

Our technician she is great very professional and respectful always on time and always go’s over and beyond for us.

Ch
Review №57

Just had my first visit. Id contacted them online (also contacted 2 other companies that still havent gotten back to me), they called the next afternoon, and 2 techs came out the next morning. Thats a great start to good service. The techs were courteous and respectful and while Im no expert, seemed very thorough. The communication from start to finish has been perfect. They may not be the least expensive, but they do seem to be the most professional.

Ro
Review №58

This was the second time we had to use their services and was very satisfied with their work. The first time was three years ago for bee’s and ant’s. This time was for a mouse in the house. Again the inspector was very good to satisfy our needs.

Je
Review №59

Dealt with two great workers at Orkin, Greg and Jose. They’re very kind and professional. One did an inspection the other performed the service of exterminating the ants. They were both on time and I was able to get them out here very fast. Very pleased with their work. As far as cost. I didn’t price out any other company so I can’t say if it’s reasonable or not. But I would say it was worth it to get rid of these pesky red ants! 👌🏼

Ma
Review №60

Salvador is the best. Very friendly and professional

Br
Review №61

Great experience with my exterminator and his professional courtesy of practicing social distance and wearing a mask in these weird times of covid-19. He explained some of his concerns with certain areas and took care of them. I left the house because there was no need for me to be in his way. All the great reviews for this company is legit they do earn there reputation! Thank you Orkin Man!!

Am
Review №62

John came out to do an inspection and first initial treatment. He was out here right when he said he would be. I really like that I was kept in constant communication before the appointment to help remind me. When he got here he practiced social distancing and wore all of the appropriate ppe. He was very nice and really listened to our concerns. He was great with our kids and working around them and our animals. I knew that he cared about their safety like we do. I am very happy to have started service and I know that with Johns expertise we will have our pest problem under control in no time.

Ma
Review №63

Always pleasant and accommodate to my hectic schedule. 5 star service.

Je
Review №64

Jose was very polite and thorough. The service orkin provides is not only comparable in price but exeeds other companies in the area. I recommend orkin for thier outstanding service.

Ch
Review №65

Jose was so kind, patient, and very detailed! I know NOTHING about ants, and Jose was kind enough to take the time to speak with me in great detail and explain what is happening with the ant colony and how they treat the problem. It was truly a positive and enjoyable experience - something not many people can say when it comes to pest control!Hands down, 5 star experience!⭐️⭐️⭐️⭐️⭐️

Mi
Review №66

Not sure what else to say. Got a call yesterday to reconfirm the appoint with a better time. Technician showed up on time and actually evaluated items not even on my radar and took care of them. All and all the best response and service i could have asked for,

Ma
Review №67

Colt was very kind and professional. My neighbors have used Orkin for a long time and referred them to us.

Mi
Review №68

I purchased Orkins Dry Zone for moisture control. They used the highest quality materials & the installers Mitch & Ricardo could not have been more professional. Arriving on time & leaving my home neat.

Jo
Review №69

Hands down amazing customer service!!! Friendly workers!!!!

Ka
Review №70

The technician that showed up was very friendly and knowledgeable. He was able to answer every question that my husband and I had. He Inspected the inside and outside of our home making us feel comfortable with his findings.

am
Review №71

We have been having bimonthly services for a while now and have had no more bug issues. Jimmy the technician is amazing! I was pregnant when we started service and he has been extra cautious to not wake her up when he comes to spray and is always very nice and professional. I would highly recommend them to anyone looking to prevent bugs.

Kr
Review №72

We’ve had Orkin at another residence and their friendliness and thoroughness is top-notch!This was my first experience getting an in-depth run down of the service and John took great care in his explanations and pest servicing. We were treated like family - which feels rare sometimes with most major companies. Orkin will always be our first call! John is trustworthy, thorough, experienced/knowledgeable, patient, friendly and kind. We know we are in good hands.

Se
Review №73

Great service! John was professional and explained the process.

CJ
Review №74

Professional, thorough, polite & considerate.

Ci
Review №75

Very pleased with Orkin. They were able to get someone out the same day to take care of a wasp nest on our property. Salvador arrived on time and was very knowledgeable. He took care of the problem in a timely and professional manner. Will use them again.

Na
Review №76

The are great at giving me notice when they are coming and at giving me availability for other times. Polite and ask what I need to have done. Very professional!

Li
Review №77

I have been using Orkin since 2000. They come consistently, on time, and they always let me know when they’re coming. If I’ve ever had a problem (ants, spiders, hornets, and even mice once) they have come to deal with it within the week. Now that is responsive!! Thank you

He
Review №78

We have had such a great experience with Orkin in Reno. Our technician, Sal, is very professional, friendly and knowledgeable! He goes above and beyond each visit! 5 star experience every time. Highly recommend!

Sa
Review №79

I highly recomend Orkin pest control they were absolutely wonderful. This was my first time using there services and my technician John Inwood was very informative, thorough, and kind! He made sure we understand what the contract meant and what he would be doing and what to expect in the next few weeks to come before our next service! I feel well informed and confident my ant problem will be managed with using this company! Thank you again John for a wonderful experience with a great company!

Ba
Review №80

David is an excellent representative for your company. He was on time, professional and pleasant with the experience and expertise to fix my pest problem. I have complete confidence in Orkin.

Ma
Review №81

Roberto is best person for job his knowledge of pests is sustained by many years on the job, he’s so dedicated to both his job and his customers.I have no hesitation recommending Orkin to anyone looking for someone to take care of pests in or around their homeOrkin have eliminated an ant issue we had 3 years ago and because of routine treatment they’ve never returned

An
Review №82

We have had a reoccurring mice issue and Brittany was on time, very professional, thorough and friendly. She definitely gave our home more attention than any other exterminator service. Highly recommend!

Ma
Review №83

Brittanie is GREAT!

Li
Review №84

From our first phone call to the end of the physical treatment the Orkin staff went above and beyond our expectations. David was our inspector and was extremely knowledgeable and professional. It is currently the time of COVID-19 and David followed all the state mandated guidelines and was wearing gloves and a mask and keep physical distance. I would absolutely recommend Orkin.

Gr
Review №85

On time, thorough and friendly

Ka
Review №86

Our Orkin representative was great! Friendly as well as informative. You could definitely tell that he is knowledgeable in what he does!

an
Review №87

Bri did a great job

An
Review №88

Excellent service. Im going to hate to see Roberto retire. Over the years he has been exceptionally helpful and willing to accommodate any of my needs. Five stars for Orkin and 10 stars for Roberto!

Sc
Review №89

Jimmy was awesome and very informative.

Ka
Review №90

So glad I chose this company had a bad experience before on California but not here in Nevada. The technician was absolutely wonderful!I highly recommend Roberto. He truly cares about his job and is committed to his customers. I made the right choice in choosing a pest control company

Gr
Review №91

During my appointment I felt like I was working with someone who really knew what they were doing. Our technician was prompt, he listened to our concerns, did a thorough review of our property, and applied the treatment he prescribed. He told me he will call in 3-5 days to check if the treatment stopped our problem. The warranty their work if you’re on a reoccurring plan. Anything pops up between treatments they will come back at no cost.

Ke
Review №92

Very impressed with the professionalism and quick response time, they even called me a couple weeks after the initial spray to make sure things where going well.

Ra
Review №93

On time, explained everything they were doing. Very efficient and effective. Great customer service.

Ba
Review №94

The staff is all Lovely to interact with. I got a link showing what time the rep would arrive. He was on time, competent, professional and very nice. I got a cal on the follow up I needed within hours. We are at the beginning of our relationship but I expect it to continue to be as good.

Br
Review №95

I contacted them remedy the bugs in a family members house one state over. Greg and Jose were very kind, considerate and accommodating. They made it happen.

FO
Review №96

It’s only the beginning he came by today. And set everything up I just moved into a house and found 2 roaches and freaked out he gave me plenty of info and was on it alsoI have a reptile breeding project and so inside he used methods safe for that roomNo sprays. But put traps and everything everywhere else so very cool and explained what each of the poison and different baits did. So very happy soFar we’ll see how it keeps going

Am
Review №97

Amazing and very quick response!

Ki
Review №98

Excellent service!

Ph
Review №99

Great experience with your pest control technician. He was really knowledgeable and professional. Treated my house as if it were his own to investigate the situation. Explained the process and what Orkin offers as solutions to all the various pest issues. Will definitely use Orkin for all my future needs, thanks for such great service.

Pa
Review №100

I called on Friday they showed up on Monday talk about quick. They were here on the time that they were supposed to be. Very nice and professional.

Information
16 Photos
100 Comments
4.9 Rating
  • Address:9410 Prototype Dr Ste 18, Reno, NV 89521, United States
  • Site:https://www.orkin.com/locations/nevada-nv/reno?utm_source=local&utm_medium=local&utm_campaign=LCL0253
  • Phone:+1 775-900-9298
Categories
  • Pest control service
Working hours
  • Monday:6am–12am
  • Tuesday:6am–12am
  • Wednesday:6am–12am
  • Thursday:6am–12am
  • Friday:6am–12am
  • Saturday:6am–12am
  • Sunday:6am–12am
Service options
  • Online estimates:Yes
Similar organizations