I am so surprised to read any review on here that is not a 5 star review. We could not have been more impressed, or more pleased, with our year living at Franklin Ide. Management was ALWAYS professional and friendly, and the building is kept in immaculate condition at all times. We did not ever have any noise issues, and we noted fairly regularly how well-insulated our unit was. We ended up having to move for my partners job, but I would recommend this building to anyone looking for a well-managed, clean, upscale building. Thank you Shanel, Alex, and team for making our year so special.

They pay for 5 star reviews

My partner and I are moving to Portland from out of town and we decided to land in Nob Hill. Our biggest hurdle is that we have two dogs, so it was originally envisioned that a house with a yard was the only option. However, after having a difficult time finding a house with all of the amenities we wanted in an area we loved, we decided that an apartment would be fine as a good transition.We came across Franklin Ide and reached out about availability for a two bedroom, even though it did not appear that there were any available. We immediately received an email back from Alex in the leasing office, who was a God send. He answered all of my many, many questions and guided us through our concerns about the pups. He was receptive, quick to respond, and really made us feel supported. Above and beyond what you would expect from any leasing office, even the good ones!Anyway, we did end up signing a lease and look forward to getting the keys next month. I will update after weve moved in and settled. But, if you need an easy, pleasant experience leasing an apartment, give this place a shot!

Please note that my review is based on my personal experience. It may not reflect every tenants experience.Disclaimer, when i first moved in, i originally provided a 5 star review, Tenants were incentivized to do so and i recieved a $50 starbucks card for my participation.so,Why One Star?Ignoring Tenant complaints, and retaliating against tenants.The building was built on the cheap. Insulation was not a priority, and sound dissipates throughout your unit from the unit above. The current owner even sued the developer for poor construction and defects.Over my two years tenancy, i provided 4 written and at least 4 in person verbal notifications/complaints regarding the unit above me and the noise levels. I made it clear, i wasnt complaining about day to day typical shared living noise, but loud music/video games, home theatre and bass systems, excessive noise up to 3 am regularly, feeling vibrations and even my glassware rattling in my cabinets from the excessive movement/slamming/ and physical vibration from the noise they were making. etc.after numerous complaints, i sent a formal complaint letter that outlined a handful of reasonable resolutions, like switching units or to another property of theirs. etc. I sent this to the management teams bosses, they confirmed they recieved it and were discussing it with their bosses and would respond.Instead, they had their attorney send me an eviction threat letter and pasted it on my door. They had no valid reason, so they latched onto a non issue because i tapped my cieling(with a light rubber broom) on my birthday when the upstairs neighbors were being Extremely dirsuptive, hoping theyd realize they were being loud and quite down. They(management) never, repeat never, responded to my noise and disruptions issue. Making it more clear that this eviction threat letter was intended to intimidate and silence me into dropping the issue.Other issues:-Underground secure garage has been broken into repeatedly, my car stolen from.-over 1 year out of my tenancy the lounge(only ammentiy) has been closed.-new mangement took away carts in the elevator areas tenants had to move around heavy or large loads.-they took away building code access making deliveries more difficult.-they are harrassing tenants to switch their mail deliveries through a random third party starup, which is loaded with neg reviews.Like i Said, my experience may not be every experience. However, there has been a consistent decline in convenience and the building really does not have much to offer at its pricepoint. Plus, in my experience, Management has proven to be agressive, Wildly dishonest, And more focused on how how to make their jobs easier than the residents experience and well being.

We lived here for just under 2 years and ended up cutting our lease short because of the HORRIBLE management. The main issues are:1. HORRIBLE COMMUNICATION. One day they tested the fire alarm and didnt notify the building and I was home with our newborn and ran out of the apartment only to be told I shouldve gotten an email that they were testing that day. There was no signage up in the building and when I asked the manager Holly to forward me the email she apparently couldnt and told me some people got it and others didnt due to an email error. LIES. We confirmed with several tenants that they didnt get it either.2. Youd have to chase them down to get a reply to an email you sent even after several follow ups. Sounds like others had the same issue.3. Upon moving out, we received the final invoice for $175 cleaning fee when we cleaned the apartment top to bottom. After emailing Holly to understand why we were charged, she said that we were charged a dumping fee because we had left a table and tire rims. When I told her we did not, she replied with well have to recheck the video footage again :). So she assumed through garage video footage that we dumped these items and charged us for it. Never once asking if we did or even mentioning it to us in the invoice. My husband is African American so Im assuming she saw someone who looks like him do that and then charged us for it. SO OFFENSIVE.Do not waste your money moving into this building. Ive rented in LA and New York and this has been the worst renting experience ever.

My partner and I have lived here for about 10 months now, and to be honest I am pretty baffled by the unhappy reviews.Holly is by far the most incredible property manager we have ever had in our entire history of renting an apartment. She goes above and beyond to ensure your happiness, and unlike many other managers, you feel like you can have a real conversation with her.The leasing office is always friendly and available for questions, or if leaving early for the day will leave a notice on their door. Mike is an awesome maintenance manager, and we can always county on him for his help with any issues should they come up.Our only complaint would be that the walls are a little on the thin side, so you do occasionally hear your neighbors. But everyone we have met in the building so far has been super friendly.Thanks guys for making Franklin Ide the best place to live! No question we will be renewing our lease here come the fall.

Weve lived here for a year and absolutely LOVE it!! We leave very reluctantly, and only because we are moving to another city. Theres absolutely no question we would renew our lease if we had the opportunity to stay. The management (including the new leasing agent, Kyle) is--without exception--friendly, responsive, and always helpful for requests both large and small. Every maintenance request weve had to make (only 3) has been dealt with immediately (we didnt expect such great service, to be honest). We feel like part of a family here, and it starts with the warm welcome at the front office. We have really enjoyed our fellow residents, so much so that we plan to return often to visit. Its not an exaggeration to say that this is a building full of genuinely friendly people, of all ages. (A friend who rents across town at a high-end tower said nobody speaks to him in the elevator; they are all too busy looking at their phones. In nearly a year of living here, that has happened to us exactly ONCE! We have had many fun conversations on our way up and down!) Because this is not a huge building, the wait for the elevator is nil or very short. Thats a real plus, having endured long waits as frequent visitors at a 13-floor unit with hundreds of apartments and only 2 elevators.The building is full of dog people, and even the dogs are nice (we have two small dogs and could not live in a building that allowed vicious dogs). As often happens, we know the names of the dogs before we know their owners names, but its easy to strike up a friendship over wagging tails.Bottom line: this year has been a wonderful adventure for us. As homeowners for decades, we were not sure what to expect as renters. The Franklin Ide Apartments more than met our expectations. We have had a fun year, met lots of friendly people, and we have not had to face any of the frustrations that we know others have to put up with in other buildings. I really cannot think of one thing to complain about. I recommend Franklin Ide--and its wonderful management team--without reservation.