I have been seeing Dr. Charlene Rosenfield for over 5 years. I see some of the reviews are more recent, and the Clinic itself is a bit more traditional “old school” so as they switch over to the automated sides of things I expect glitches. Their phone system is easy to navigate if you know what you are looking for, whether it be scheduling/rescheduling or leaving a voicemail for your doc on a refill. YES, they do charge a no show fee, but these days who doesn’t? This place stays busy, and if you aren’t going to at least have the courtesy to say you are running late or something has happened then I see where their fee can be rationalized.

Worse place to be there, actually that doctor needs to be go to behavior doctor. She is out of mine. I never seen any Doctor that much high temper. Recommend no one to go there.

They dropped me as a patient after my son died because I missed a few appointments. Very unreliable and hard to get into contact with. Do not recommend going here.

I was going here for therapy and to see one of the nurse practitioners for almost a year now. At first, my experience was pleasant and they seemed very genuine, caring, and professional. However, when Covid hit, my Dr stopped coming into the office which made it hard for me because Im not tech savvy to go onto telehealth. Then I started getting suicidal shortly after this and when I DESPERATELY needed them to help me, they BOTH gave up on me! Whats worse is that they didnt have the audacity to say anything to my face or over the phone. Instead I received a letter from them saying that they are no longer equipped to deal with me anymore and that I should get help elsewhere! Unbelievable and so uncaring. I would NEVER recommend this place to anybody especially if youre suicidal because they dont care!

Three weeks later and no appointment. They blamed their IT, their portal, and blamed it on the fact that they cant make 1 phone call to set up a patient. Sad, sad sad that they are supposedly helping people.

My son has received excellent care from this group, especially Charlene Rosenfeld MS ARNP. I highly recommend her!

STAY AWAY. I tried to call for an appointment and kept being put on hold. I never did reach a human. I finally went to the Clinic in person and was greeted at the front window by a rude and rather unkempt receptionist. She proceeded to take my temperature, asked if I had a mask and asked questions about where I had been in the last two weeks. She then told me to have a seat and so and so would be with me soon. She never asked me for my name. I explained I was there to get some information and schedule an appointment. She stated that walk ins were not allowed and to call to schedule an appointment. Frustration. I went home and called another facility where I was greeted warmly and with respect. I went on the internet and checked the reviews for Beacon Clinic, which I should have done in the beginning, but then I would not have found out, to my surprise, that two of the good reviews were written by the rude receptionist that greeted me. It is pretty bad when an employee has to write good reviews for the facility. What does that tell you. Bad first impression I do not recommend Beacon Clinic to anyone based on my experience with the receptionist.

Colleen hosp is great provider, one of the best doctors Ive ever worked with, its awesome to finally find a practitioner that cares

They have the best medical staff so proficient, helpful and friendly. Plus very heart warming people

I have been trying to get an appointment there for over a month. My doctor switched to this location and I wanted to continue to see her. Everytime I call I am on hold for long periods of time. I consistently leave messages with my insurance information. After dealing with them for weeks and now that Im getting close to running out of medication I now have to look for someone else. The office is unprofessional, under staffers and in my opinion unhelpful and rude. There only excuse is they are short handed because of the holidays. Its January 14th...really?

Colleen Hosp is fantastic. Best medical provider I’ve ever had