800 call service is the poorest I have ever experienced from any company by far. Numerous times have been told by phone representatives that somebody will call you back ASAP or be out to install and you never get a call back. At least at a store you got friendly service but now they have closed stores. Would not recommend this company. We are on our 2nd service ticket and almost 3 weeks and 12 reps later with no response.

Ive been trying to set up service for a new house for MONTHS. Ive had tickets declined with no notification. Ive called and been told theyre creating a ticket only to find out one has never been created. Ive been told so many different things by different representatives about why I cant get service, and now its clear to me that no one there knows their own policy. Ive had to call multiple times and Ive dealt with multiple rude people. Ive asked to speak to supervisors and been denied. At this point, its a joke. I cant move because I work from home and I need internet to do my job. They have wasted more of my time than anyone ever has before. I recommend any provider over this one. If this is how they treat people trying to give them money, goodness how unprofessional they are when theyre actively getting it.

Ive never had bad service at this center. Everyone is always very nice and courteous and even if theres a line it doesnt last long. Prefer to go in person and handle my business than over the phone with someone not even in the country.

This is the most un professional company I have ever dealt with.we have been trying to get it installed. They don’t show up. They don’t call back, when you do get some one on the phone they say they don’t know what your talking about. These people are horrible at there job.

RUN FOR THE HILLS. IF you do not require fast internet, RUN. This company is the most frustrating monopoly out there. NO ONE can give you a straight answer, my account was deleted three times, the techs were rescheduled twice & when they did get out there... they tried to leave early without completing the job. (15 minutes after arrival & 40 minutes late.... dont worry... the techs were sure to send their supervisors an on time arrival even though they were 40 minutes late.)Seriously though people, I have nothing to gain from this and unfortunately require high speed due to work and my purchases of smart home equipment so will be staying until someone else comes along with the same speed offers or something faster than 15 mbps.....

I need an Xfinity Service Center open in Charlotte County. Every other business is open. I need service and equipment replacement. Xfinity wants to change $15 for me to send them the equipment that is in poor repair. I should not have to drive 45 minutes to an hour to Cape Coral to get service. Open the Port Charlotte office please.

Comcast is the worst service ever. Always loseing service. Not just once in awhile, but every single day. The weather is awesome here in Florida. And yet for no reason I lose service. Internet and TV. Just not a reliable company at all. And their customer service is just as bad. They lie to you every time you call. Im thinking, they are taught to lie from this so called company. And yes a lot of you, mentioned the cost. Its trouble. Just keeps going up and up. And the service keeps going down and down. Please someone else come to town that can give us a better deal.

Consistently, repeatedly the most God-awful customer service experiences ever known to the universe.Internet service drops several times a day. Attempting to get someone on the phone requires the same time commitment as reading a medium sized novel. Today, I spent almost an hour navigating first the voice prompts, which then led to text messages, that then sent me to an online chat, that provided me the same phone number I started with! Absurd! When I finally got an apparently breathing human on the phone I downgraded to the least package available. Said breathing human had little concern as to the reason for the downgrade, and positively no interest in actually helping a customer.They have a monopoly and fully behave as such. If you have any other possible option for data transmission, use it. A telegraph would be less frustrating.

Friendly environment, nice and helpful people.I can’t wait for the grand opening of the new store, near Lowe’s❣️

They were very busy but wasnt in there too long. Amy did a great job explaining things to me. Thank you for your patience.

The representative which are located in Phillipin. are terrible and you can’t even hear what they say.Terrible,terrible ,terrible

It wasnt too crowded when I went. There were only 3 ahead of me. It didnt take long and the equipment exchange I came in for was easy.I did drive past the their building because it is not well marked. Some sort of more prominent signage would be appreciated.

Im not a big fan of any cable or satellite company but the guy who helped me when I went into the store was awesome. Got me taken care of quickly and besides being efficient and smart he was funny as heck. I cant remember his name but he was about a 32 32 year old black guy who evidently has worked there for a while and I love how he took care of me. I hope if the company sees this post they know who he is and give him some credit

Giving 5 stars due to the people who work there rather then the company. Ive been there twice in the last 45 days and each time the staff have been wonderful to deal with!

All the customer service representatives I dealt with were courteous ...using the machine for payment was meant to be user friendly, and might have been if I had kept my account information up to date. Once I got that situation remedied the process went very smoothly.

Poor service, and when you have trouble with your service you will have to wait for hours to talk to a representative. Comcast has been known for cutting back on people for customer service and going to machines that can NOT help. You will be very frustrated with their service and their very bad customer support.

Do yourself a favor and go with Verizon or literally anything else

I’ve been trying to get a technician out here since April just to set up internet always getting the run around more and more excuses. The customer service is absolutely terrible. I will be going to a different service.

We were disappointed when we drove all the way down to the business just to find out they dont carry anything in stock. Their website lists Xfinity mobile as one of their store options but when we got there all they can do is activate a phone which can be done online anyway. They need to be more specific on their website. We would have called first but you cant get through to local offices. The phone number takes you to the customer service line with no option for local stores.

Friendly staff. Kiosk to pay in person. Conveniently located.

Way too pricey for service provided

It was fine. I went to pick up equipment and actually signed up for cell phone service. Getting a new phone and a good plan that us through Verizon.

I was in and out of there in under 25 minutes. The waiting room was full when I got there at 4:30 and was back home by 5. Very pleasant Customer service people, apologizing for the wait time. It was an unexpected quick visit to the Customer service Building on Edgewater to switch my boxes for the more updated ones. Thank you Comcast/ Xfinity for making our lives a little bit easier.

This company has the worst customer service I have ever experienced. Just try and call for service help. What a joke. I spent almost 2 hours on the phone trying to get my internet service restored. Completely useless. DIRECT TV... here I come. Good bye cable!!! If I could give negative stars I would. Just look at the number of one stars, total waste of time and money.

Stress free experience, all options were explained thoroughly and no pressure to contract for any services I didnt require.The sales representative was knowledge and courteous.

Service was good. Little bit if a line but the employees took care of it in a timely matter. Was pleased with the service provided regarding my account.

A very busy place. But the staff very friendly and accommodating to those in need. They keep it flowing smoothly and some of them have the most patience.. keep those guys around 💯

Went in to talk about cell phone service and dropping service altogether. Learned it costs $10/mo until your contract is up unless you keep at least one service. Cost of Wifi depends on your current speed.

The staff here where very helpful on all my question.they help threw all of it what a great bunch.thank you

The people working this location are super friendly and very officiant. Every time I have been in this location they are really great to work with. A pleasant surprise for sure.

Surprisingly fast, first time ever. Was returning my equipment. Im going with someone with better prices.

Wendy came out to install my xfinity cables after the previous technician told me I had to have an electrician come out and run the lines through the attic. I advised that technician that I wanted the line outside under the eaves. He said he couldnt do it. Wendy looked at the house and said it was not a problem and proceeded to install all the lines. Very happy with her.

Comcast has always given me great service. I dont usually have to wait very long to take care of my problem.

Great service fast Internet.

Great service got my internet up and running in 10 minutes even with a full office.

I like their new system now. Instead of numbers you sign in. Like at the Doctors. They were very helpful plus had me laughing. Great visit.

Very busy but they are organized and did a good job of keeping things moving. Very adept at what they do.

Took my friend Jimmy there to close Service at the home he just sold and have service installed in his new home. The young lady that waited on him was amazing. She took care of all of it quickly.

Got in got out with no run around

Our experience at the Comcast service center was made enjoyable by Jack who was patient and personable. Ive been very pleased so far with Comcast Xfinity!

Comcast is horrible in Port Charlotte. I work from home and have experienced more outages than should be acceptable. It sucks. And I’ll be going with another provider in the future.

Staff was courteous but confirmed to me that my monthly internet fee was going from $75.00 to roughly $110.00....NEXT.

Mixed bag. I wish I had another option other than Comcast. The rep ACCEDENTALLY terminated our service. She made good on it but when I returned home, I had no service. It took all evening to get up and running again.

Comcast is this WORST company to have. There are always extra charges on the bill that no one can really explain. And for the last 3 years my internet will cut out for 20-30 min at the same time everyday. I have called on multiple occasions. It works for awhile. Then it happens again. Unfortunately Comcast is the only company that comes out where I live. Otherwise I would switch in a HEARTBEAT! I don’t recommend this company to ANYONE!!! STAY AWAY!!!!

In & out rather quick for Comcast! Good sign. . .

Very small when thinking about customers served. Lines can be long for service but once you get there workers are capable

Writing for a relative!!! Got internet Friday and here it is xmas with no internet for apperently being in collections! Mind you she has only had internet for 5 days, not sure how she can be in collects? Talking to customer service we can clearly see how they aren’t doing nothing behind the screen! PLEASE OVIOD THIS COMPANY!

I love that machine they have to make your payments. No waiting in line.

Service has gotten better but you need to pick and choose your days and times for doing business here.

Most horrible phone service I have ever dealt with. I will not be returning as a customer. Are they canceling my service and definitely and going anywhere else but this company

They may have good customer services but in the end they are expensive and when you don’t pay your bill they suspend your account until you pay it and when you can pay 624.00 and the past due amount is more money and you can’t pay it they pick up all the electronics and when you pay the 624..00 they will not turn on your internet and home security and tvs. They say we are loyal Comcast customers when all they want is there money. Well Comcast go ahead and take my whole good damn Paycheck from d.

I was greeted by Lewis and the room was busy. He was friendly and very helpful and was directing traffic. I was promptly assisted by Jackie and he answered all of my questions accurately and quickly. I was in and out in less than five minutes, I was returning a modem. I was scared to go in from all of the reviews!

The reps are well trained, weiting time is less than 10 minutes ar rush hours

Excellent customer service! Very helpful.

Very busy but managed well. Reps are very nice.

This is the most frustrating disservice to encounter. I called because I have an outlet that isn’t working and one of my DVR’s locks up and the young man tells me there is a call scheduled on my account (which I did NOT schedule) and they can’t remove that call or schedule another one until the outside service call is resolved. Which, by the way, is next Friday.I want to know where this great service is that we hear on TV all the time?

Staff at Edgewater Blvd Office location were courteous, professional, competent and extremely helpful.However, Comcast rates were excessive and manipulative when we wanted to add and pay extra for one(1) additional specific channel not available in our package.We were advised to change to an entirely different package which provided more channels which we did not want but included the one(1) channel we wanted and at a substantial monthly increase in cost.We declined their offer to change package because of the extra cost of $30 monthly.I think this scam of forcing customers to pay an extra $20, $30, $40 or more monthly to buy a different and more expensive package just to access an extra specific channel should be prohibited by law.The policy requiring upgrading to a more expensive package to access an extra specific channel is simply a way to gouge customers financially.Shame on this Comcast Policy. Garry

Never a problem with Comcast. Great in the lobby service, and phone tech support. I have not found hidden fees like other customers. All fees are disclosed, and you do need to ask questions, like anything else.

The agent was very helpful solved some issues

Very friendly and helpful!! Lots of people waiting, but it moved right along.

Good service. Older equipment. Can be long waits, and when you change service, good luck it gets done right the first time!!!

Had to exchange modem and cable box. No problem. 5 min.

Should have known !! Comcast lied again !!Price quoted is not what they billed me.They claim the sales staff working at theWalmart store is not really employed byComcast therefore the store does not honor the price. Im told i have 30 days to cancel. We will see !!! WALMART DOESNT ACCEPT RESPONSIBILITY EITHER.

Good Lord my service order was wrong and I spent 4 hours on the phone trying to correct it. I was told by the service the service that the TV in there lobby was to loud and thats why they made the mistake. Hello turn the TV off!

Not enough staff or space to handle the amount of customers they get at this location. I have been there twice and spent over an hour waiting each time. The staff is very helpful and polite though.

While this review does not pertain to the local service center it does address Comcasts customer service culture as a whole. Every time I call the customer service line I spend multiple hours being transfered to different representatives. EVERY time they correct one issue they cause another issue which results in another call. The reps call the same plans by different names and no one can explain the services correctly. I WOULD RATHER DEAL WITH THE IRS, A USED CAR SALESMAN OR HAVE A ROOT CANAL THAN DEAL WITH COMCAST.

Great trouble shooters. Good seating area if you have a disability.

Great Customer Service. I highly recommend anyone stopping in here for all of your Comcast needs.

First visit was to return one piece of the equipment that customer service had told me I needed to return,on cancelling service, the rest was mine since Ive had it greater than 30 days (2 years) only to be informed by service representative in office that I also needed to return the rest of the equipment or else Comcast will continue to charge monthly service fees! Second visit was to pay a bill that was never sent for internet service...just an FYI, payment center, though has a person physically present, you pay by machine and will not give change and Comcast apparently doesnt credit your next bill! The 3rd visit was to pay my internet service as I was going to be outside of the country for the due date, only to find the payment center door locked, went into the equipment return office and had to wait while others returned their equipment and low and behold they will take cash but dont have capabilities to give change!

My issue was not resolved and I need further assistance. I have just learned that the contract I agreed to is not being honored by Comcast. My Netflix that was included at the time I agreed to my contract was just dropped because I moved and transferred my service. I was told everything would be the same including Netflix. I hope to hear from someone at Comcast who can resolve this issue because I feel they are very wrong and if they want to help resolve this with good customer service I have all my notes of who I talked to and when.

Excellent, knowledgeable, friendly customer service. The lady that waited on us, her name was Lisa.

I was totally frustrated trying to get anywhere with Comcast on the telephone. I came into the service center, and they solved my problem quickly, happily, and put a big smile on my face. Any time we have a problem, we come in here, and we are never disappointed - excellent and friendly service. We love these guys!

Dropped off some equipment from my moms old place. Quick service. Nice workers.

Service center is getting better. Staff is attentive and courteous. Was not a room full of sweaty angry customers like usual. Was in and out in 10 min at 4:30pm

Unfortunately I cant give it zero stars !!Always problems !!! They never get the bill correct !!!!! I now have internet with.tv service and NO COMCAST !! Extremely Happy !!!

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THEY DO NOT UPHOLD TO THEIR AGREEMENTS NOR DO THEY HAVE A CLUE WHAT THEY ARE DOING.. EVERY REP TELLS YOU SOMETHING DIFFERENT!

Worst company I have ever seen. Simply tried to drop our cable but keep our current internet and they couldnt even do that right .Called multiple times to resolve and no one knows what they are doing.If you are thinking about getting Comcast, dont. Overpriced, under employed, faulty equipment. Save yourself many hours of wasted time and headaches. Absolutely awful company.

I have called and spoken to 5 different reps about fixing my bill , i am on a promo for 24 months and they said it was expired after 6 months. i have been battling for 3 weeks to get this corrected and all they keep saying is your are all set, then when i call back they apologize for the previous reps mistake, then they go a head and do the same thing, it is good i have screen shots of all chats with reps and also have had them go back 3 times to my recorded conversations., but again still not resolved. if i could get any other cable company i would right away .

Khrys at the Xfinity store was excellent in helping me setup our service

This place absolutely does not have enough workers in place and when you grab a number it should go in order with that number. However we watched a gentlman that worked there take his friends regardless of who was in what order and they just so happened to be after us...because of what he did, they left 45 minutes before us! The gentleman that helped us however was amazing!

I get taken care if when problems arise with good results. Thsts important. Nice people to do business with always ready to help.

The gentle were so very helpful I will recommend them to other people I love there customer service

Be prepared to wait. Once they get to you the staff is pleasant though.

Came in simply to pickup a modem. Forget the fact that you have to wait behind a lot of people arguing over their bill etc just get a device you already paid for! They dont have modems... they have massive (television sized) all in one devices that arent customer configurable. They also wont sell coax by the ft. So, if you want a 6ft cable (too big 90% of the time), or if you need something longer, youre out of luck.PS: They were rude as well. I mentioned how I didnt appreciate waiting in line for nothing and they refused to acknowledged I was speaking.

Worst service ever not to mention Cable prices are ridiculous..Spent over an hour and a half on the phone being on hold and then being bounced from department to department.💩💩💩💩👎👎👎👎👎

Lets just say Id not prefer to comment cuz I wouldnt have much to say nice about this placethink of American telephone and telegraph when they were the only game in town and how bad their service was they were better

Excellent service and reasonable waiting time. First come first serve basis!

In & out quickly for a simple change. Great results

Comcast, in general, is awful for performance and customer service.ie - They place popular channels that had been in basic service, into Premium tiered, so you now have to pay for it - yet, they give me several non-English speaking channels which no one in my household can understand for which I have to pay. No one can explain that.However - back to customer service at the Port Charlotte, FL office - I had to replace a remote control that my dog had eaten. Someone was outside the door to greet me, took the destroyed remote, brought back a brand new remote - in and out in less than a minute. Hope they do the same today, when I take in my cable box that died the other night.

Have had Comcast internet since 2002. I am rating them 5 stars only because they have upped their customer service game in the last decade. Still rely heavily on cable lines (slow and worse broadband capabilities) and still price gouge customers (a feature of all Telecoms).Fios has stayed ahead of Comcast since its unveiling by Verizon. If you have the option for it, always go Fios. Unfortunately it is not available in SWFL.

Worst company to deal with, no one listens prices are sky high until you want to cancel then they give you the run around trying to keep you. Unbelievable how they will lower prices when you cancel. Save your sanity dont deal with them!

Comcast sucks but a nice lady named Jennie at the store today was very helpful and kind. I hope she sees this. Thank you for not making my trip horrible. :)

Always have had great service when a visit is necessary.

Comcast as a whole is making you do more work yourself for using their service. The wait was outrageously long, almost an hour to exchange a defective device. The staff on hand did a wonderful job and was working as fast as possible, but comcast as a whole customers service stinks.

I have been trying for 16 years to get Comcast to fix my speed issues. I work from home and have to have a direct connect cable connection. Today again I am unable to work as I cannot get enough download speed to keep programs running. Keep losing connection with the servers. I have called for 20 minutes this a.m. and all I get is circuits are busy. This is affecting my contract with my employer and if it continues they will terminate it as I am not meeting my requirements. Any suggestions. Nothing else has helped so I thought I would post on line.

This company is a huge rip off. I actually get better speeds from century link. Less hassle and when my line was struck by lightning, century link had a guy out next day, instead of 2 weeks from never. I was flat out told by a Comcast service representative that the previous rep I spoken to a week earlier , had lied to me to get me off tje line. Comcast owes us money, and refused to credit us for it and then sent us to collections when we threatened to speak with a lawyer. Absolutely the worst company ever. Must be nice be nice to have the FCC so neatly tied up in your back pocket while you rip off your customers on a daily basis.

Had to wait a little bit but overall service was excellent.

Even though the lobby was crowded, the take-a-number system is surprisingly expeditious. Friendly service representatives efficiently handled my request. Thank you.

BIG DUMB SLOW COMPANY. IM SORRY YOUR SERVICE DOESNT WORK. YOU SHOULD UPGRADE TO A MORE EXPENSIVE SERVICE. 6 MONTHS OF THIS. YES. IM YELLING. IDIOT TECHNICIANS REFUSE TO LISTEN TO CUSTOMERS. IM TELLING YOU , YOUR SERVICE IS THE PROBLEM. NO, I DONT NEED TO MISS WORK FOR YOU TO FIX YOUR PROBLEM. IVE BEEN PAYING YOU. YOU HAVENT PROVIDED A REASONABLE SERVICE.I.E. WHAT YOU ADVERTISE. CUSTOMER SERVICE SAYS WELL SEND A TECHNICIAN SUPERVISOR OR WELL HAVE A SUPERVISOR CALL YOU. HASNT HAPPENED YET. COMCAST YOU SUCK AS A COMPANY. GET OUT OF THE WAY AND LET SOMEONE MORE CAPABLE DO YOUR JOB. LIKE SOMEONE FROM INDIA. All of this after being very patient but firm over the phone to anyone who will listen. I have very simple needs. I am an easy customer to please. I dont need blazing speed. Just network stability. you really should listen to the recordings you claim to make. I can honestly say im not a hot head. some frustration should be reasonable after dealing with dumbo the giant (not my job culture) within a company.

The absolutely worst company Ive ever dealt with. Only gave it a star so I could post!!! They rip you off! They are absent of any ethnics what so ever!!! Suck suck suck!! So horrible!!! They steal!! I cant even begin to tell future costoners how bad they are. We have no other choose!!! Lets hope thats not for long!