☺️Great Service!!! ALL INFO. is ON the DOOR and if you READ🤓 you FINISH QUICKLY. 😬

I went to a UPS Store ponce Puerto Rico i dont believe thay dont have a Machine to print out the label Return labelThis is supposed to be freeBut I have to go to another store to purchase labelThis is uncalled forThis is UPS Store the ups shold look into this this is not how thay do things

The announcement that declares that packages need to be inspected before sealed is on the inside, not outside - considering this establishment only opens four hours Monday to Friday this was a mayor setback. Employees do not know their job or are not fully trained to answer customer questions.

Even though my house is in an urban area and every house has a mailbox and a number,, they still make us go to their office to pickup the packages. Like everyone else here is saying: they dont even try!Ups in ponce is not doing their job.

Very attentive employees... The service from their part is excellent, just does not have all services offered by UPS

I have an issue with every package that the ponce office receives. The drivers are too lazy to lookup a correct address for any package. Here in pr our mail all goes to P.O boxes in rural areas. And on many occasions shippers send packages to the billing address instead of the street address. After 12 packages being held at the ponce office and more throughout the years this distribution center should be able to lookup an address on the computer as they do when I go in. The customer service clerks still have no idea why the drivers dont deliver. We are signed up in UPS my choice. Our delivery address is in the system and the clerk s very the address every time I go there. One lady went as far as too tell me 7 days ago that she haddles the looking up of the customers address and she would pay attention to this issue. Yet here we are again. I have instructed all my shippers NOT TO USE UPS FOR ANY of my shipping. ONLY USPS AND FEDEX. Since there is no way to contact UPS to correct an address or speak to a person.

30 minutes in line out side too hot too slow

Long lines and only 1 person attending the public, they are too slow.

Very nice employee at the desk.

Don’t have a drop off box. You have to wait in line along side if the building in any weather

Good distribution

Terrible service.

Great place.

I went to deliver a package and I was attended to promptly and there was distance and at the entrance they had hand sanitizer.

Friendly staff workers, very helpful!!

This is the slowest UPS i have ever been in and to top it off they have no printers on site,so you have to print your own labels before you get there.

My name and address were incorrectly stated by the sender but UPS was able to go beyond their mistake and I was delivered my package. Thank you

Employees very helpful

Small office. Great service

Qrcode label from email is not supported in this place

Fast service...

Ponce, PR Experience. They are not capable of honking their delivery truck at the front of the house. If they do not see no one at the house, they tend to leave and you have to personally pick up your package at the Ponce Station. My package was supposed to be delivered on Thursday, I called on Friday but sadly was closed, so I have to wait until Monday to pick it up, because they do not open on Saturday. Then why we pay so much on shipping when they are not able to do their job?

They just got a few operating hours dedicated to customer service, including picking up your packages.

The Hrs on ponce ups office Are way Off. Why can They Open early. And besides That The Hrs Are Bad, Also Is the Only Office In Ponce. Ups Got To Better, Otherwise I Dont See A Goood Future For The Company.

The store opens from 1pm to 5pm. Dont waste your time going to it before 1pm. Google wrongly states that it opens at 8am.

Only 1 person works in this establishment from 1pm to 5pm. The line is always long, but he is very efficient. Come in expecting a wait and youll be fine.

This place needs to upgrade their computer system. They cant print or scan QR, I had to pay for printing the QR return label.

Its really sad after everything the people of Puerto Rico has gone through lies continue to happen about not being able to deliver packages. My mother gave me the address for UPS to be able to deliver and still she has to go pick it up! The man at the Front desk told my mother that the drivers are not obligated to find her home is they have no street signs but barrios dont have street signs so no one uses a GPS? Whats crazy is that UPS claims that they will find you even in the most farthest parts of the world but they dont!

Maybe Im missing somthing but 1-5 PM thats the only ups office that I know of with such bad hours. 2 I called yesterday before my package even got here yo Puerto Rico to let them know I will be picking up my package cause its addressed to a p.o. box when I wake up this morning says out on delivery Im assuming they still put it on the truck even after I called to let them know I will be picking it up sigh. Only reason i give it 2 stars is cause that people who work here are actually nice just everything else is no good

Package was out for delivery since 8 am, at 745pm received a message saying that the delivery was attempted and no one was at the residence. BS!!! i had my front door open since 9 am walking out every hour o so waiting for the darn brown truck. the drive mustve said let me just scan that I attempted the delivery and no one was home so i can go home early. now have to wait 2 days more to receive the package i paid one day shipping for.

It is indeed very painful to come here to pick up a package. This is the only store in town, it gets packed and there is always only one person at the front desk. While people working here is always nice and they try to do the best with what they have, expect to wait 30+ minutes because of the line. UPS should pay someone else to help!!!

Not a user friendly service...

Busy and super slow service. Under-staff establishment. Long waiting line outside under a significant amount of heat and humidity.

The receptionists do their job well, but the delivery men often leave after passing by your home without at least knocking or honking the horn on their vehicle. Other times they dont bother using the contacting system for closed suburbs. Ive had to go pick up packages from them on at least three occasions. If it happens again then the reviews is going to one-star.

The reason why Im giving 1 star is because they are closed Saturdays. Even USPS which offers terrible services opens on Saturday for at least 4 hours.

Space too small and only one person in from desk (but very efficient).

Usually very busy and difficult to park but friendly , prompt service .

My package arrived quickly, but i hate the fact that they don’t leave the package in the mailbox if you’re not home. now i have to pick up my package today..

Always receive a great service.

Good location but customers service is only few hours open.

Very helpful staff in location

Service in this UPS store is not the best. Only open 1 to 5 on the week days and close Saturday & Sunday. Services is not the best had to pick up my item on the highway 🤔.

Friendly staff always.

Very good service!

Fast and friendly customer service

Wear your mask!

Just left the note in the mailbox and didn’t even honk for us to know he was here.

Number 1 worst service ever especially by the supervisor ortiz. They leave packages with strangers and unauthorized

Horible customer service hours

These fers never leave the packages at home and make me go to their office to pick them up . . . they dont even try !

No too much parking and only office open 1:00 to 5:00pm

Fast service

The service is not that great,no reception area, just stay in line place . Parking to small or maybe too crowded , not much space.

Very late..11:15pm arrived the guy with the package

Good service

Small store , long wait to be serve

Too long lane and the parking lot is small.

Too limited working ours

Good convenient

Good service

Good attention

Slow service

Good service

Great

Excellent and fast service.

Single employee local office. It does not provide direct customer support options. Long line in the sun people with disabilities and the elderly.

Excellent service. Speed ​​and knowledge of their work.

The person who attended me was very kind.

They leave the packages to pick them up at a site but the tracking does not say where

To send packages your solution is UPS the best option

They are very slow, only one employee and you have to wait outside for a long time

Long line, it works 1 to 5pm, Saturdays and Sundays closed

Terrible service Little staff to serve customers.

Great service

Excellent service and employees ...

Excellent customer service 👌

Do not wait for anything

They have protocol outside sunbathing but they attend quickly.

Super backward with technology. It is assumed that with the return code that Amazon sends (Qr code) you do not have to print the label and neither pack, all the UPS that I have been always take care of except in this station. Here they do not accept the Qrcode that Amazon sends, nor do they print the label, much less package it.

Too crowded and sunny and few employees

UPS is a company that has a large team of professionals that is responsible for evaluating the optimization of services. It seems improper and unheard of for us clients to have to stand in a long line outside a building exposed to environmental conditions to receive the service, either delivery or collection of packages. There are very old people, disabled, pregnant, sick, with children waiting in the hot sun or rain. I understand that as customers we deserve a little more tie and better waiting conditions. I am an Industrial Engineer and I know very well what I am talking about, I hope for better customer service from a company with so much prestige and that disburses large sums of money to promote itself.

Excelent service

The service was excellent and the treatment was pleasant

Easy access and location for the collection and delivery of packages

I love that I was able to get the services through the servicar

Very friendly staff and excellent service

There is a wait but excellent customer service staff.

Terrible service. They do not answer calls and still ... shipments arrive and do not notify the buyer that it arrived at their facilities and not their postal mail. Then the shipments are returned and the money is nothing.

Little space. Without air. One employee attending. A little cozy and practical place.

Despite being quite full, an employee came out and mobilized the line. What I dont like is the service hours. I think they should open a little earlier.

Excellent serv

Good and fast service

Accessible ... fast

Excellent service. Very professional.

Tremendous service. The line gets long from time to time.

A special attention that I did not expect.

Service with kindness. The facilities are small so be prepared to queue outside the establishment when it is busy ...

Not very comfortable place

The kindness and attention of the employee.

Much caution against Covid, but only one employee.