Nice agent new the truck the business very professional...Good truck just out my budget highly recommend

Been calling this establishment for over an hour and can’t reach anybody this is very unprofessional to call a business and don’t at least get an answer during business hours been waiting on a response to rent a truck since Friday it’s Monday in would like to know something please this is unacceptable.

Dropped truck off early mechanic signed for it thanks sir.

I had a fantastic experience with this location! The employees were friendly, fast and helpful. It is nice to know that such efficient service is still out there.

Had the pleasure of buying a truck from Jeffrey Byrge. Very pleased. Goes above and beyond to make miracles happen. Im so pleased to have worked with him. I hope his district managers know what an asset they have in Jeff. Truly a good man. Thanks Jeff.

My company bought a top tier Semi Truck from Ryder with a 10k down payment on May 29, we went to pick the truck up out of Wayland Mi,on June 5 and it would not start when we initially picked it up, had to wait 5 hours just for them to start a truck that was paid for a week prior, but they advertise your vehicle as top tier ready to ride, inspected dot certified. On the maiden voyage the ac didn’t work and the truck started throwing codes and force stopping, we took it to the shop as soon as we got to Pittsburgh, they fixed the ac and their was a coolant issue that it went to the shop for the next day, it didn’t come out the shop for a week, we went on a trip and had to put it in the shop ourself while it was on the road, it was found that it was overfilled with oil and the coolant issue was still there, we got the oil issue fixed on our own dollar, and bought it back to the Ryder shop for the same coolant issue, it came out of the shop with the same leak and the same problem, we put it back in the shop the same day, ryder even towed it on their dime because it was their mess up, our truck was in the Ryder shop for 14 days while they kept saying the part wasn’t in meanwhile the part was 30 minutes up the road I had to go and sit in their shop for over 5 hours because they weren’t working on it, they finally tell us it’s fixed, we go to the truck start it up, it’s the same codes, we go in and ask “hey I thought the truck was done it has the same stop engine codes” he throws his hands up and says I don’t know we’ve tried everything the first Ryder you guys took it to should have told you to take it to Volvo I said you guys were the first Ryder we took it to, he throws his hands again and says well I don’t know we’ll take it to Volvo tonight. Volvo gets the truck and we get this email:We have received the estimate for your unit and the repairs will be $13K. I’m sending the estimate to management for review/approval due to the cost of repairs.The following repairs are listed: (diesel fuel found in the radiator, causing the coolant light to come on)all injectors & cups, thermostat, oil cooler needs to be resealed.I will send another update once I get a response from management.How is this a top tier truck?We have taken every measure to talk to anyone to help us, our representative Chad Brigham was of absolutely no help, I get up every morning at 6 am I’m calling him by 9-10 every day until 1pm or later everyday and he never answers or returns calls or emails and if he does he says “I’ll check into it and call you back” literally NEVER DOES, his Supervisor Christina NGO I’ve called her over 50x not one call back not one email, I’ve called corporate not one email or return call.We’ve had this truck for over a month and have lost so much revenue, We have even missed a 175k loan because our volume decreased in the last month because of this issue, our company literally makes $1500+ every 24 hours with bank and A/R reports to prove our revenue and we’ve been out of business for over 40 days YOU DO THE MATH ON WHAT OUR COMPANY HAS LOST, We asked for a rental we were told to go to a Ryder and pay for a rental and they would reimburse us LOL why do we have to go and pay ryder for Ryder to reimburse us, if our company was of any value and you see it’s your fault we should have just been emailed a location to go pick the rental up and go from there but we have to pay for it, how absurd is that. Ryder is a company/brand that I thought lived up to its name and reputation, but this situation that we are in let’s us know that RYDER does not care or represent anything but greed, to be in a national epidemic in the trucking industry is already gruesome, but to be a 9 month old company and buy a top tier truck with a warranty that isn’t what was advertised and not getting any help for over a month, I don’t think you could even fathom what it could do to a company. We have bills that we have to pay drivers that have been out of work insurance trailers etc that can’t be paid because we have a truck that doesn’t work. CHARACTERLIMITEXCEED

Has the best experience with customer service at this location! Theyre seriously the best!

Good folks there in the repair shop. Used them for 15 years until I retired. Really took care of me.

Worst service ever we have experienced with Ryder. We have made two appointments with Ryder, one of the appointments cancelled because they were busy. They just said that there was no appointment done and just rejected it. Second time done appointment for the same truck dropped it for couple of days. The truck is 60000 miles on it and we never get any PM service with them. They even did not touch our truck and they handled keys back to our driver. They dont care about their leased trucks and customers as well. We never thought that Ryder Managers and Employees at 15 Ingram Ave, Pittsburgh, PA are irresponsible.

I think this place was great, I went here because it was close to where I was moving and the price was more than reasonable, I booked well in advanced and everything went fine. I was worried about the reviews but based off the similarities I think the same person wrote both reviews. No problems and I would go back and recommend.

Retired from Ryder. 32 years. It was a good place to work.

Didnt have truck ready when I arrived

Come here regularly for work, staff is nice, clean bathrooms and timely service

I don’t like this place All garbage

Jamie is awesome to deal with she does a great job

Better than I expected

Turbo went out on my truck ... took 6 weeks and a different lie each day as to status.Corporate was called at week 2 with some mock upset yelling.Avoid this shop at all costs.

Great staff and fast service.

Youd think they would let customers know that they lock the area in the customer parking. Rented a truck on a Saturday, and couldnt get my vehicle until Monday. Plus had to pay extra in gas just to make the roundtrip back with my wife and baby to pick up my car. Never using them again for my trucking needs.

All ways very professional and quick

Truck broke down. Bad service

You GNO how it is

They were very rude when I went there

Great service.

Ok

Nice

Awesome place

Not good service at all

No help on Service

Work

Trucks

Working