So thankful for this program! When I called everyone was so kind and understanding of my situation and everyone was so helpful 😁 Ive given out their phone number to a few friends and family members to receive help in this trying time while we are all in the same battle with covid. With staying home more our electric bill has forsure gone up so this helped tremendously! Thank you so much for this amazing program ❤️

Nice place to work. Missed opportunity for me and a open door for someone else. If you are in need of assistance dont hesitate to discover your options they are there in one form or another.

I have dealt with this company for over a month in regards to helping me pay off my security deposit ,after mailing in all information ,thinking that my deposit was paid due to my income only to find out today that the electric bill was not high enough for their guide linesthey are using the prior bill when the apt has been empty for 2 yearsI am a 63 year old lady who lives on my SSII think that they are wrong to tell u the bill would be paid only to learn that u do not meet the guidelines for their program because of the place being empty for 2 yrs

They are awesome and very professional and efficient

These people were a blessing to my family. They do exactly what they say when you’re in dire need of help.👉🏻Just a note: People don’t hold back from paying their utilities because they’re sitting on a pile of money. The utilities get shut off because people fall into poverty. Why don’t we just all donate a little to make someone’s life much better.?

Customer service is horrible. I got a screaming match with three customer service employees as I tried to explain to them that I’m a disabled person and I wasn’t really understanding .I’m very angry because Dollar energy fund is supposed to help people in my position but their customer service doesn’t want to help you and he don’t want to take the time to explain anything to you

Great help and friendly representatives. Enrolled within minutes, and they did everything they promised. Will definitely continue to praise them!

Renee was extremely helpful. She was quick, efficient, and most of all friendly. She put my anxiety at ease, and it was a wonderful feeling. Thank you Renee, for all of your help!

Recommended it for ppl who need help

This program is very helpful and they help needed families absolutely a great program.

Great business great staff..Dollar Energy mission is to help those in need

Very nice and polite helpful people

I would not recommend . My electric bill with West Penn Power is over $400. Once year this always happens . My account is under investigation by the Attorney General and the PUC . My budget is $88.33 i can not afford that budget . West Penn Power has hold on my account to November 2018 than Im on my own. I got disabilities i wish i could get help but i dont see nothing good coming out of this.

Truly a life saver!! It helps our family so much!! Dont know what wed do without there help!!

Long story short...... Patty @ Dollar Energy told me if I paid my bill, my electric would be on. Dollar Energy denied me a one time hardship grant of $421.00 to restore my electric service*(per PUC findings on 9-29-2019) because they were requiring me to be on PCAP. I am NOT wanting or requesting to be on PCAP.

Please folks dont use Dollar Energy Fund. They prey on people who are having a problem paying their utilities. Your hardship is Dollar Energy Funds paycheck. It is nearly impossible to get out of the program. If you are enrolled pay attention to your annual re-enrollment. If you miss the date you owe it all. They really dont care about you - everyone is a liar

I was on hold waiting for 14 callers for 3 hours and 10 minutes after an initial estimate of 18 minutes. Then it went from There is 1 caller ahead of you to There are 32 callers ahead of you. After THREE HOURS of waiting.So, if youre trying to call them, dont hold your breath.

They helped my family out in a big way, I would recommend them if you need help. Everyone that works there are friendly, and helpful.

They explained how everything works.

Love how they help so many people

Hard to reach some one long wate times

120 minutes waiting on hold for them to say where sorry our office is now closed. 33 callers ahead of you count down from 74...

Everyone is so helpful and nice

Great financial help!

Very good

Great staff !

Worked here. They are bias and theres too much favoritism. As far as the customer service? You get what you pay for...