Went to the Mall at Robinson location (Pittsburgh). Body piercer, Kayla, pierced my tragus and conch. She did a terrific job, was personable, knowledgeable, contentious about keeping things sanitary and was not at all rushed. I was very skeptical about going to Piercing Pagoda (Banter) for cartilage piercings but Im now a very happy convert. I would definitely return for more

Kayla (not the manager Kayla, the other lady) was really good, super nice and knowledgeable. She did my 14 year old daughter’s ear piercing with a needle and they turned out perfect. Thanks Kayla! 😁😊

Kayla the piercer is amazing! She is very knowledgeable and was able to help me pick exactly what I wanted. She took the time to go over all the different options and answer all my questions. Definitely recommend and will be going back!

I took my 5-year old daughter to get her ears pierced yesterday. She was a little nervous, and the girl who took care of us did a fantastic job making her feel comfortable and relaxed. My daughter was so happy with her new earrings and so proud of herself for being brave. Thanks!

The lady who pierced my ear was very kind but within three weeks, my earring slipped through my ear and I could not get it out. It was very painful and I had to go to MedExpress to get it out. They numbed my ear and pulled it out through the back. I think that the people here need to be reasonable with how small of an earring people should get. Im not an expert so I wouldnt know whats going to fall through my ear or not but I do know that I spent 60 bucks just to get it taken out. Frankly, Im dissapointed.

Gabby this location is extremely rude and wasn’t interested in even trying to go a half a mile to assist with my return ! When I insisted told me it would take 20min as I stand there THE ONLY CUSTOMER w 4 people behind the counter! JUST LOST A LOYAL CUSTOMER AND I PLAN TO ESCALATE FURTHER GOR MY TREATMENT!

Daughter got her ears pierced for her birthday .They were busy but acknowledged us and were kind to her while getting her ears pierced for the first time.

I was treated with disrespect. The employees are hypocrites and rude to customers. All I wanted was for my ears to be pierced not to get the employee’s attitude.

The process was easy and she was nice but my daughters earring fell out within 24hours. They do not replace the earring ... even for a baby. Id check how tight the earrings in... because of the mistake of the employee I have to buy a new earring.

Gabie did my daughters ears. She gave me a lot of knowledge and made me feel comfortable about getting it done. :)

Staff is not friendly

Nice