Not only was the cleaning service we received poor to non-existent, the customer service was horrendous. Im posting pictures of dirt, dust and hair everywhere 1 HOUR after cleaning. I spoke with our cleaning team on two occasions to no avail and then cancelled our contract. I tried to contact multiple people to rectify the situation within the company and received little to no response. They also attempted to push our account into collections while I waited for them to respond regarding the lack of cleaning. Stay far away from this company - they are only interested in extorting money from small business owners and not providing quality service or actual customer care.I have since found a local company that is AMAZING and makes our office shine! I feel bad for those working under this parent company - they appear to be a local business and then fall under the umbrella of this sham of a cleaning service. AVOID AT ALL COSTS!Im not normally one to share negative reviews and I feel bad for sharing; but if one person reads this and avoids this headache, its worth it.

Not sure where to start but I inherited them in a new position last year and a complete unprofessional rip off. Their franchise as they call it shows up 35% of the time but demands to be paid 100%. He also only work 4 hours a day and claims to do the cleaning that would take two people all day. Because of the contract there is little recourse. Take my advice and save yourself the aggravation and find someone else. I am in the Pittsburgh area.

Pleasant, very informative

Im writing this review so other business owners are aware of what they may be getting in to. Coverall will come to your business and tell you that you will get health-grade cleaning services using specialized HEPA Equipment - take an assessment of your square footage & provide a quote (this part was good and I felt confident about going w/ Coverall).The health-grade cleaning however, is just not true. Also, their contract offers no 30 or 60 day guarantee to end it if you dont like the service. Anytime I complained, it seemed like I was the problem, even when providing photos of the reasons why I was not happy. I felt like they were judging me for not liking their service. In that same vain - if youre unhappy with their performance, then you really have to fight about it and struggle to get out of contract and they will be very bitter about it. In fact, the guy from Coverall just dropped off our keys today after we ended the contract and he didnt even stop to talk to hear my point of view on things about my expectations on the cleaning service, ask me how things could have been better, or look around at my complaints. He just walked in, handed me the keys at arms distance and ran off angry - instead of taking some time to discuss things and leave on a good note.The franchise owner was nice, but also admitted that the cleaning was not health-grade as sold & we were paying for areas to be cleaned that were not able to be cleaned by her; however, no adjustment in amount was offered. In closing - if you want someone to just come in and vacuum / dry mop floors and take out garbage on a weekly basis - then this may be for you. Dont believe the hype about health grade though. Health grade is not what you are going to get and you will have to fight like hell to end the contract and try to find some other means to keep offices sterile & high touch points sanitized to reduce risks of infections.I hope this helps someone at least set expectations or negotiate some clause in to their contract where if they are not happy with the service, they dont have to continue using the service for another 45 days plus. I would get comparable quotes done by other Pittsburgh based cleaners as well for leverage in your negotiation process.Good luck!

Would stay away from the franchise. They low ball bids so they can just pass it off to one of their franchise owners and still make a big cut. Sign a non-franchise.

Very poor customer service. We kept trying to work with them and even when we met to discuss the problems never a sorry they just walked out. Beware of hiring...

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