Active Renter does a great job of handling an assortment of problems typically seen in property management. I really enjoy working with the Active Renter Team and value their expertise. They are super reliable, and conducive to problem solving. In my opinion, a landlord lifesaver. Highly recommended hiring them today!

Active Renter Property Management has managed my 4 properties for over 6 years now, and theyre the best management company Ive ever had. They are proactive and very responsive to my requests and keeping me in the loop as to maintenance requests. I highly recommend hiring them if you own a rental property. Five Star Company!

As a rental property owner living out of state, having a property manager I can trust makes my life 100% easier. Ive tried had a few other companies previously, but Active Renter has been the best. They do everything right that other companies dont do well or at all! They are quick to respond to any issues, keep me updated with any repairs or problems, and my tenants are very happy with their services. They treat the building as if they owned it, making sure that any work performed is done with quality.

The best management companies Ive rented from in the Phoenix Valley. They accommodated my maintenance requests within 24 hours and implemented some great online tools to pay rent and make maintenance requests. My house was well maintained and you could tell they put some work into updating the property with new appliances. I highly recommend renting from them.

Active Renter really cares about their clients and the quality of the service. I had a HUGE tenant issue in one of my properties which was resolved quickly and professionally. Everyone at Active Renter I interacted with were super helpful and cooperative. Way to go Active Renter.

During our Move-In, we found the property to be in great shape and well-maintained. This is how a property management company should operate. Thank you Active Renter for everything! Greta experience.

Active Renter has been my property management company for the past 5 years and I have no complaints. They were always very attentive and it was a pleasure dealing with them and the maintenance vendors if there were any issues.

When there were issues with tenants, AR handled the situation quickly with professionalism and courtesy to me as property owner and also to the tenant. Its a win-win situation for both parties. Dont even think twice that you can do it without a property manager at your side.

They just grab a bunch of application fees then pick the richest person. Doesnt matter if you were the first to apply or if you meet all criteria.

Active Renter has been managing six of my properties since 2014. We sought them out after having some difficulties with our previous manager. They have been a fantastic addition to our team, helping us maintain our units and screen for qualified tenants. They communicate clearly and swiftly if there is something that needs attention. Our monthly reports and deposits are consistent each month. And they are just a pleasure to speak to whenever. We highly recommend their services, especially if you are an out of state owner like us.

Active Renter is a fantastic company to rent from. They are very quick to respond to any questions, and always helpful. Great service guys.Am

Active Renter Property Management has managed my 4 properties for over 6 years now, and theyre the best management company Ive ever had. They are proactive and very responsive to my requests and keeping me in the loop as to maintenance requests. I highly recommend hiring them if you own a rental property. Five Star Company!

I am thoroughly impressed with the clear communication, responsiveness and follow up by the Active Renter Team. The interaction with has been delightful and in many ways exceeded my expectation of how quality property management should be done. Looking forward to a continued relationship and working with Active Renter on future properties.

Im thinking of relocating, gave them a call, everyone was so helpful and informative. I will definitely be going through them if I do decide to relocate.

Active Renter Property Management was very responsive with emails and calls, they walked us through the processes since we are first time landlord. Their online platform provides all the information with ult-most transparency from candidates screening, applications, and lease to rent collection. With their help, we found a very good and responsible family as our tenants. We are satisfied with the process and result.

They have been great about responding to the tenants promptly and taking care of all kinds of nuisances (overflowing toilets, HVAC down, etc.) I like the straight forward, timely reports they provide, so I always know whats going on. The best is I can always reach someone if I ever have any questions and my tenants seem super happy and want to renew the lease each year. I highly recommend this company to anyone looking for a property manager - I feel lucky to have found them!

Active Renter Property Management has been wonderful to work with. As an owner, they are very professional and attentive. I have great tenants in all my properties that they have found, and are very competitive. Most of all, they have proven very trustworthy. They keep me up on all state requirements... even things I didnt know about. They work well with the local government. They are very quick to fix mishaps (as they will ALWAYS happen). They make my business so much easier!

My family was interested in a property in Tempe and contacted Active Renter in regards to it. We were able to see the place quickly, had all of our questions answered and were treated extremely well through the process.We have a unique situation and werent sure that due to our circumstances we would be able to get the home, but we were surprised that we were accepted anyway.We would definitely recommend properties that are managed by Active Renter.

I have been using Active Renter to manage and lease my Scottsdale condos for the past year. I have to say they are fantastic. The customer service is EXCELLENT. In terms of managing my condos, it has been a stress saver. I feel like they have my properties best interest at heart. I am 100% comfortable with them managing and leasing my condos. I have to stress again that their customer service is EXCELLENT. I highly recommend Active Renter Property Management.

Working with the team at Active Renter was easy! They helped me get my property rented which included screening my tenant. I chose them because of their reasonable rates, their first class service and their attention to detail. I expect to be with them for years to come as this property is an investment property for me. HIGHLY RECOMMENDED!

Active Renter did a fantastic job finding qualified tenants for my house. After that, they did a great job getting a lease addendum in place when I needed to make a change due to the HOA. They have always been very responsive whenever I have had an issue to be resolved.

Working with the team at Active Renter has been a joy. They were professional, responsive, timely, and thorough. Thank you for providing a great service for landlords and tenants!

The team at Active Renter got my property rented out in a matter of days, did an amazing background check on the tenants, and have been extremely helpful with all the maintenance issues that came up, from routine HVAC Tune-ups, all the way up to replacing a dishwasher that had stopped working. Their communication is always prompt and direct. Their website is easy to navigate, and the statements provide an accurate description of monthly fees and maintenance costs. All of which I find more than reasonable. The company is easily worth the cost of their services, and I cant recommend them enough to anyone looking for a property management company.

I rented a house with Active Renter and lived there for 4 years. It has been a very pleasant time! For the few times something came up the Active Renter team resolved it quickly. I can recommend them without hesitation and would rent from them again. Thank you for having been great landlords!

I hired Active Renter Property Management several months ago to manage my four rental properties in Chandler and Gilbert. Active Renter has been a lifesaver. The company is dependable and responsive, and has been very professional in its dealings with my very difficult tenant. Active Renter has saved me a lot of hassle and stress in the few months they have been managing my properties. I highly recommend their services.

Very efficient management company

Active Renter Property Management has an impressive team of managers that handle the day-to-day operations of running my multifamily rental property. They have great relationships with the vendors they work with and are complete professionals. A strong company and great choice.

I worked with Active Renter Property Management for the past three years and we love it. They went out of their way to explain how everything works. Exemplary service and attention to detail. I definitely recommend this company.

I purchased a property with tenants already in there, and they were just awful to deal with – big mistake. However, I hired Active Renter and they were able to take control of the property and get the tenants to follow the rules and more importantly, get them to pay on time. Ive had a very pleasant experience with them managing my property and Im looking forward to having Active Renter handle all future rental properties for me.

As an owner of rental properties in another city, I found it impossible to find good, hands-on, local property management. A friend of mine recommended me Active Renter Property Management and, after a consultation, I was sold. Everything is handled in an efficient, professional manner, tenants are extremely satisfied, and rarely have we had a vacancy for more than a few days. Most importantly, their level of responsiveness is excellent, taking the burden of day-to-day dealings from me almost entirely.

They truly care about providing great customer service to both the tenant and landlord. Richard is extremely professional and personable. He is very responsive and truly cares about his clients. A pleasure to work with and highly recommend! As a tenant, you can be assured that these guys do a good job and are responsive and honest.

They handle the entire aspect of property management with friendly and efficient service. For one landlord/client of mine, they fixed up the place so it was appealing to prospective tenants, they helped with rental documents, and assisted with move in, and they professionally manage the day to day activities with rental properties, so the landlord can rest assured their property is being taken care of. I highly recommend them to anyone that has an investment property here in the city. It is really worth it!

They set up our owner and tenant portals faster than we expected, and theyve handled all of our tenants issues starting the day we signed the management agreement. They are true professionals and my husband and I appreciate their help with managing our rental property.

Active Renter is by far the worst rental company I have ever worked with. This is the only company I know that will charge a fee for paying my rent with a money order. I paid my rent with an E-check online for a one time payment and they attempted to pull my rent out of another account which I had already closed. Since their portal had an error and it was not my mistake they STILL charged me a $125.00 fee for the rent being rejected even though it was their mistake. Not only that, but when I went to pay my rent after office hours, as they told me since my rent was rejected I would need to pay with a money order or a cashiers check they did not have a drop box for me to pay my rent so when I went back to pay my rent they are charging me an additional $60.00 which I have no idea where it is coming from. This company is full of hidden fees! The only way you can pay your rent without getting a charged a fee just to pay it would be to get it taken directly out of your bank acct every month. Again, be careful cause in the event the portal makes a mistake and pulls it from the wrong acct YOU WILL BE PAYING FOR IT! I cant wait until my lease is up so I can get away from this HORRID COMPANY!! Not only that but Dena Crane has the worst customer service and attitude of anyone I have ever worked with and Im in management myself! She is not understanding at all and is by far one of the most rude people I have ever had to deal with!!! I have always paid my rent on time and I have yet to call and complain about anything. I guess Active Renter doesnt appreciate a good tenant when they get one!!

I have worked with Active Renter for a little while now and I have seen them become a very impressive management company. I work mostly with Jeff and he always has things done right and on time. I am the owner of Supernova Carpet & Home Care. I have been in this industry for over 15 years and I have seen behind the scenes of many other companies. I can honestly say that Active Renter takes pride in how they manage their properties!

The company helped us rent our home while we were traveling. The whole experience was rather intimidating - having another family live in our home - but Richard and his team made the whole process incredibly easy. He goes above and beyond to make sure his clients are satisfied. He was an absolute pleasure to work with. I have worked with other agencies in town both as a renter and rentee, this organization was heads and tails above all others.

I came across Active Renter Property Management in 2016 during a particularly tense time with my tenants. Richard assured me that this company was set up precisely to address my concerns. He was able to onboard me within a matter of days and took over the tenant relationship immediately and resolved all outstanding issues. For the past two years, Active Renter Property Management has been responsive, professional and has very clearly delivered value. My income property went from being a source of constant anxiety to a very stable, profitable business.

Thank you Active Renter for being one of those companies you come back to time and time again. Everyone we have dealt with at your company has been helpful, respectful and always willing to go the extra mile. Keep up the good work!!

Although i enjoyed the house I rented from them this company took (or stole) my money. I left the house just as clean as when i moved in and yet they charged me for touch-up and carpet cleaning. Ridiculous. $800 that should have been returned to me. I even have pics of the final product. Ill never go to these people again nor will I recommend them to anybody. I emailed them and go no response. Doesnt seem like they care since it isnt their money. This company sucks!

Active Renter Property Management is the most extraordinary property management company we have ever dealt with. They have given us superb service for the past few years. Thank you Richard and team!

Nickel and dimers professionals. Watch out for 30+ page lease!!! written in a language that gives away all renter rights, and puts them in a position to charge you a fee for every little thing. They have fees (was $25 more by now for sure) for paying rent with cash, check or credit card, only way to pay rent is to divulge your banking account number and give them authority to pull money from your account at their will, ie extortion. If they feel you have violated a term of lease, they will hastily pull money first, ask questions later. Be informed, dont let this unsavory business group let their tactics become the norm. I have more unsettling facts, feel free to reach out to me. Ps check out these reviews, renter = 1 star , property owners = 5 star.

I was a renter at one of their properties. What a JOKE how they manage the property. We rented a single family home with a pool in Scottsdale AZ, November 2017. Needless to say this management company along with the owner of the property do not take care of the tenants. The issue started June 24, 2017 where we reported that the pool was unusable due to being green with algae. Of course Active Renter blamed the owner, the owner blamed the pool service and the pool service said the owner didnt want to fix the pool. We reported again July 12, 2017, same responses. Reported again August 7, no fix. Reported again August 14, nothing. Reported again August 20th, you get the picture. Basically the whole summer without use of the pool. I also sent them pictures each time I reported this issue. The pool finally was attended to late September and the only reason is because we reported the pool to the City of Scottsdale and they addressed it with the owner. Our lease ends January 31, 2019, we moved out November 2018 knowing that we have to pay the last 2 months, no problem. Active Renter allowed us to turn in the keys so we could turn off the utilities, this was on November 19, 2018. Active renter does a video walk-thru of their properties, I was told they did this on November 2, 2018, we were unable to be present. The house was thoroughly cleaned and fully expected to get our full security deposit back. I received a call about 3 weeks after the 19th from Active Renter claiming that there was a bad scratch in the stainless steel refrigerator and wanted to know if we knew anything. I was not aware of this and asked to see the video and/or pictures. I received nothing. Today I received our security deposit minus $1,012.56 for this mysterious repair. I can buy a complete refrigerator for this amount (it was nothing special). Bottom line, this type of treatment of a good paying, never late client is completely unacceptable. BEWARE OF RENTING PROPERTIES FROM ACTIVE RENTER.

Years ago I went through a few property managers who in the end did not perform as expected. By stroke of luck I was referred to Richard Hoey by a family member who was renting one of his properties. I gave him my business and its proved to be the best thing I have ever done for my rental property. I get monthly electronic statements and all money coming in or going out is accurately accounted for. He runs a VERY tight ship. Active Renter handles all of my landlord affairs quickly and professionally. They strike a perfectly fair balance in the best interest of both parties. Landlords and tenants are held equally accountable according to the contract and fair business practices. It takes a special team with reliable personnel and abundant resources to successfully manage properties.Im very picky about who earns and keeps my business and I will voice my opinions and concerns if things are not going according to how I feel they should. Problems, whether real or perceived, can usually be resolved quickly by simply communicating. Nancy, one of his managers is a very good communicator and is highly responsive. She and others realize that challenges arise but can be worked through if you give them a chance to make it right. Their mission is to keep their landlord and tenants happy.I may be Active Renters most distant client and for peace of mind and value, trust the team I use: Richard, Jorge, Nancy, Tiffany, and Jeff. They all act with integrity and I highly recommend them to property owners and tenants alike.Thank you Active Renter and keep up the great work!

Ive rented an Active Renter home two years ago. My current rental is managed by another company. It took my recent experience, to appreciate the efforts of Rich and his team. My current PM wants me to pay a $350 lease renewal fee, which is ridiculous in my opinion. I also had the best service from Active Renter, especially concerning maintenance issues.

I have worked with Active Renter over the years and they do a quality job making sure each property is maintained and ready for renting. I highly recommend Active Renter as your next property manager, they are a trust worthy company.

I was very fortunate to find Active Renter through AZREIA, the local Phoenix real estate investment club that me and my dad belong to. They have taken very good care of my rental, and kept my tenants happy so they will keep renewing their contracts. Having a good team that will be on call every day is very different than self-managing, in a very good way! I managed my own rentals for a few years, and while I was able to do it somewhat successfully, I was never even close as efficient as my PM is now. I really wish I would have found Active renter sooner, I probably would have a few less gray hairs :). Ask for Rich when you call, he is extremely knowledgable and hell answer every question that you can think of.

Active Renter is great! The take care of the properties they manage with excellence, and are great to work with. I would recommend Active Renter to be your property manager.

This rental company is horrific, I moved in paying 2500$ a month for a property, it took them 23 days to get me a working stove, when my refrigerator on the property stopped working, they told me it was my responsibility, to get a new one or pay to repair. The place was fithy when i moved in and it smelled like animal urine.I would never again rent anything from these people!

These guys are money hungry, Id stay away from them if you are renting! They charge a convenience fee for a vendor to go out and fix issues that existed prior to me moving in, plus their leases are 40 pages when the standard is 8. If I hadnt been in a time crunch I definitely wouldve rented somewhere else. I always paid my rent on time and was never late and they still tried ripping me off by not giving me all of my deposit back! I paid a cleaning lady to clean the house and when I did my final move out inspection, they sent their maintenance guy to do the inspection instead of the owner. At the final inspection the maintenance guy tells me everything looks good, youre good to go and that Ill get all of my deposit back. Sure enough I go to pick up my deposit and they try to keep some of it for cleaning fees and touch up paint. It was never brought to my attention that anything was wrong with the house at all, they didnt even give me a chance to fix whatever it was they thought was wrong. So Im talking to their front office and the lady tells me the maintenance guy doesnt decide whats good and whats not, the owner does. Really, so why wasnt the owner there in the first place to do the inspection with me? She then tells me they record a video of the house and send it to the owner via YouTube and thats how the owner decides (I cant make this up). I tried the bogus link they gave me and it never worked and asked to speak with the owner but was told that they couldnt put me in contact with the owner and that they would have to contact the accountant who then would contact the owner about the situation. They tell me if I want to make a dispute to send them an email. At this point Im already ready to take this to a civil court because I had legal documents backing my case. Per the lease agreement (page 2) I paid a non-refundable $150 fee for cleaning and normal wear and tear. Hey, what do you know, theres your cleaning and paint touch up money right there you slumlords! The money they tried deducting from my deposit was way more than that too! Also, the Arizona Lanlord-Tenants law states that paint touch up falls under normal wear and tear. Im active duty military and have dealt with numerous landlords but never had to deal with such crooks, I guess they figured because I was leaving the country that I wouldnt bother to get everything back. Yeah right, try someone else! I sent them a letter with all the backing documentation that I needed to take them to court with and what do you know, I got the rest of my deposit back. They sent me an email saying that the owner approved my dispute lol. Yeah right, I didnt need your approval, you were legally obligated to give me MY money back its not your choice at all! Ive told everyone in my unit to stay away from these guys and I recommend the same to you. The positive reviews must be from staff or friends! Read the other reviews, these guys are crooks!

Been through several property managers..for me, its difficult to find a good property manager.In this case, Active Renter is an excellent property manager.Diamond in the Rough!

Ive worked with a lot of property management companies. Active Renter has a wonderful staff, and is committed to customer service. My experience with Active Renter has been wonderful!!! Thanks!!!!

They gave me my hard earned money back only after giving them a 1 star on Google so for that Ill give them a 3 for not ripping me off

MONEY HUNGRY!! Thats self explanatory about this company. Nothing more nothing less!! I wish I would have read these reviews before moving in, I would have saved myself a lot of time and headache!

Bad Apartment. Really bad lease. Nothing much else to say. They were inconvenient. Sooner or later they should go out of business.

No one returns my calls after leaving messages on my rental status.

Thanks guys for finding a quality tenant so quickly and for handling the recent troubles with the HOA. Glad I found you guys. I plan on switching my other 2 properties to you as soon as the current leases are up.

Karen home