My mom ordered Hearing Aids in September 2014. There were many problems so she returned them in a few days. The policy is 30 Days Money Back Guarantee. Owner Lisa Blackwell promised to return money, but did not. After numerous calls and letters to Lisa Blackman we went to court. Money Judgment was in our favor. Year later ( October , 2015) money was not refunded still. Be careful with this Hearing Healthcare Center.