The store experience was great. The facility was excellent, clean and well equipped showroom. The staff was very friendly and sincerely eager to help. Unfortunately we had some issues upon arrival as our scheduled appointment could not be found. Eventually when I provided an email confirmation number it was found. In addition the mobile phone issue that brought us to the store was not resolved.

Long story short, dont add your credit card on auto pay. I was getting charged $40 more for TV service when I never opted in. Also, I called customer service to refund my money back, they said wont refund my money back because they have proof of me using TV service. Which first of all I dont watch TV nor own a TV in my home. Even asked to show me proof after not going anywhere I asked to speak to a manager & I was put on hold for 30 minutes... Choose a different provider who will provide quality customer service.

Loooooong line. Their kiosk broke that day, they only have one so those people have to check in que just to pay their bills. I guess that is because it was a weekend.

Smooth transaction. Great deal on bundle plan with new phone and service to existing Internet subscription. Thanks.

Good customers services.Nena she is very good.

This location has zero customer service. I waited 10 minutes to have an employee approach me and ask me why I was there with no smile on her face. When I explained that my phone wasnt holding a charge, she asked if I had insurance on it. When I answered yes, she handed me a brochure and said I needed to call the insurance plan. That was it. There was no attempt to ask if it is still under warranty (it is) or if I needed any help. If youre not buying a phone, they dont want you to waste their time. You are directed to a website and you are on your own. I wish I had stayed with T-Mobile!

Only had 4 tellers for 18 customers waiting. Kinda frustrating when I Only needed a tv remote exchange.

Fast service. Remember, you’re often renting your equipment (modem/router) and if it gets slow you can come in and swap it out. Call first though just to make sure!

Not busy when I was there..I gave Spectrum a 3 rating because their programming has way too, too many duplications of the same thing on the different formats that they offer. Their on demand selections do not very much at all month after month and their pricing is ridiculously high.With so much duplication, personally I believe that we are NOT GETTING WHAT WE PAY FOR.

This is the best Spectrum hub. They are very friendly and helpful. Also, lots of safety measures currently. I will always come to this branch rather than the one in closer to me because of the better customer service.

Rude and have always have been for 40 years under various names. Was going to move my phone, ha! They couldnt do it. Choke down internet net speed after raising it $15. If you want more speed its $100. T.V. cable is so bad Ive had to learn to reset it myself. Their page. Gives you the same t.v. channels over and over so you can get the one channel that you want. Ill be cutting the cable soon. Going wifi.

The tech at the store was polite, competent and knowledgeable. He fixed my problems and then went out of his way to get online tech support to straighten out a problem I was having during login.

Over an hour wait with only 2 people working. So they not rob us out of enough money to hire more people?!?!

Love the service. But pricy

Spectrum includes equipment withTheir plans that you actually dont need when you are going to stream you dont need a receiver but they claim is required for the plan but is really a way to charge more fees for the plan its a rip-off.

Quick friendly service. I showed up late to my appointment and they were still able to help me with in minutes. I was literally in and out in 5 minutes.

Don’t understand why I need to buy internet just to have phone service, you need to offer that option. Would of loved to switched providers but I guess Ill just stick with cricket

Too busy to help newcomersPrefer younger clients to us older folk. Do not go here for a phone. They really dont have many and are clueless. I actually had to tell a young distracted sales kid about the phone he should of been selling me. Sized up every lady who came in and never looked me in the face. His supervisor lady was rude and harsh trying to show me she was in charge. As a lifetime school administrator I wasnt impressed. She finally said We really dont sell phones. JUST CABLE. SO I picked up my cain, put back my bifocals and went to a Verizon store on Mills Rd.where I was welcomed, respected good service from a young tike called Miguel who was awesome. In 30 minutes I had the phone of my dreams.Stay away from anything that says Spectrum. No disrespect meant to developmental challenged people. But spectrum is properly named.

This is the first time I had something good to say about spectrum. This wonderful lady name Nena help me she was awesome. She gave good costumer service. When I walked out I said to myself God is good.. Thk you Nena for your help.....

Every time I go in here, they are snotty, rude, and make you feel like youre an inconvenience. I always get inconsistent answers to my questions, and wouldnt hesitate to use another cable service company. They act like they dont like their jobs.

I have never had better genuine customer service than what I was given tonight . Michelle Vega was my point of contact and she is the assistant manager in the Gonzales store . In my opinion she should be promoted to manager immediately . I feel she would be a perfect example to all employees and customer service representatives through her actions . THANKYOU again Michelle Vega at spectrum cable . Fred Brown !

Unusual long wait line

Great customer service! Thank you Silvia!

Unorganized. Will NEVER be a spectrum customer. I walked out, its hell in there. Looks like crowded with no restrictions either.

I was in and out of the store within ten minutes. I made an appointment before going. The staff were friendly.

I turned my equipment in back in April to this location. Seven months later I received a collection notice saying it was never turned in and they made multiple attempts to contact me, is completely false. My perfect credit score dropped 70 points because of the incompetence of this location. They have zero remorse for their mistake, and still expect me to pay if they can’t find it. Unfortunately, legal action is the next step if they do not resolve this.

Good service

Thanks for your help your awesome

Long wait, but friendly service

I have been a Spectrum customer since it was Adelphia- Everyone is extremely nice and helpful- make an appointment online before you go for faster service- that place can get busy!

Very unprofessional staff. The lady accused everybody of cutting in line when we were simply trying to register for a place in line. We tried to explain to her that we were trying to register our spot in line, and she continued to accuse of cutting.

Awesome customer Service..

Helpful, fast service, friendly

I honestly have no reason to leave a negative review. Had to wait about 10-15 minutes for service because of the line, however the store had plenty of comfortable seating and TVs out to endure longer waits. Service was pleasant as well, just try to go in with as good an attitude as possible.

Not sure why it has to take so long. Was #5 in line. They would come out and tell those that want to pay a bill to come inside. Only instead of using the kiosk they would let them sign in and use a staff member to help them with the kiosk. So they were jumping the line. Took almost 90 min to return equipment. 6 staff members total. 1 helping a customer, 1 more signing someone up, but had 2 other staff members helping him. 1 on an ipad who finally came out to sign people up. And 6th one helping people with cash who never stood in line. Ridiculous. My returning of equipment and cancellation took 40 seconds once I was at the counter.

Honestly this is better than sprint! If you have internet it’s a plus you get the best of both world.

Very terrible customer service. I called to cancel my internet and they kept transfer me 4-5 different people and have me waited. I called 5 times and they still not cancel my internet. Worst company and customer service ever. DO NOT use Spectrum if you don’t want headache dealing with them. I can’t believe I called cancel the service number and they still transfer me and automatically disconnected the line. Terrible!!!

Ask for Alex. Dude is professional and extremely helpful. Made my experience a great one!

Never had a problem at this location. Wait time is usually reasonable and the customer service has been great so far

Knowledgeable and friendly staff with great internet service and a fair price.

Helpful and has good COVID guidelines

Great location, sometimes really crowded, best internet for home & nice people.

I have no problem paying my bill when I want to or shall I say when I have the money. They really take care of you. We are happy.

Trying to keep customers safe,but their are still educated butthead stupids without common sense to keep their distances.

Trying to offset some negative reviews. I waited just 16 minutes to add service to my account and was out of there in another 5. If you have to pay your bill in store, YOU DO NOT HAVE TO SIGN IN AND WAIT IN LINE, just go directly to the kiosk to pay. Good service overall.

Professional and friendly staff. Had to deal with a difficult situation and needed a quick solution. Jesus was super helpful in solving our situation and gave us all we needed to get set up.

Absolutely no help. I waited over 40 mins and watched the two female employees working one older and one younger. Do NOTHING the entire time I was waiting with 8 people in front of my on their queue. The one girl that was helping with the payment kiosk didn’t even bother to actually finish helping direct customers there then sat watched while not helping still they haven’t helped anyone.

My 75 year old mom accidentally bought some stuff on the tv and I called spectrum to remove the charge within 10 days and told them to give me a refund but the didn’t. Another thing is that once I started the cable I ordered DVR box but they sent me a regular box then I called them and then they sent me the DVR box but never told me to return the other box and I got charged for both for 9 months and I didn’t even use the regular box and they didn’t even give me a refund. TERRIBLE TOTAL WASTE OF MONEY!!!!

They were really nice and they help me with all my questions

I had an ongoing discrepancy with Spectrum for quite awhile. I am changing my past negative revue after being contacted by a great representative from Spectrum Offline Customer Service. I really appreciated the professionalism, help, and follow up she provided to clear up the disagreement. I would love to give her a public thank you and some recognition, but I never asked her permission. Please know I appreciate all your help and the resolution you were able to provide. THANK YOU!

Poor customer service. Internet disrupts and slows down. Get unknown charges and bills.

Had a really good experience with Spectrum. Received a great promotion price for TV and wifi. Service was great and received all my products. Went home hooked it all up. Very easy.

One hour wait in the hot sun to replace a box glad I took an umbrella

Marcos has provided me with excellent service , when I was having an issue with my promotional balance ending which would’ve raised my bill 20-30$ , he offered a similar new promotion that helped save me some money. Knowledgeable of everything I had asked.

Very long wait that was the bad part but on the up side the staff was very friendly and I liked that very much

I am here at the store to return my boxes they took the people opening an account first and I got here earlier than them. Costumer service sucks.

I had to drop off old equipment walked in took my name I was out in less than 5 minutes

They have a sign in sheet/kiosk so you dont have to wait in a physical line. All we needed was a remote control replaced. Once we were called, the transaction only took maybe a minute for the rep to get our non-functional one and get a new one from the back.

Fast and friendly service

Fast service. Returned my equipment and it was satisfactory.

Can be pretty busy inside, but the line moves faster than it looks (especially when impatient people leave). Staff are friendly and helpful. When I dropped cable from my bill, there was no push to keep it, they did what I needed and it was done.

One of the worst companies in America . They took Billions from both state and federal budgets to build fiber connections then pocketed the cash and didnt even build out the connections. Now they turn around and avoid competing with other broadband providers. With their exclusive access depending on your zip code they can and will price hike you month after month and your only alternative is to either disconnect from both T/V and internet or take the price hike on your knees because there is zero alternative choices for providers for many of Venturas neighborhoods. Without Strong Telcom rules and Regulations we will for ever be stuck with 2000s service in the 2020s. Give the taxpayers what we payed for or get out of the business.

Great customer service. Staff were friendly and helpful. Plenty of seating space. My issue was resolved promptly. Be sure to check in to get your spot in line!

Quick and Efficient!

Poor customer service. Not recommended.

Fast pace machine for cards holders allow you to beat the queue. Otherwise, average waiting time to be served by associates is rather high

So much better than the old location! Clean, well lit, and functional. Took my mom to get her off cable tv ($200+/mo) and only stick with internet and we were in and out in like 15 minutes. Courteous service on a Sunday even! Definitely recommend this place!

Able to take care of business, regardless of lack of information. Thank you very much. 🤗

Very poor customer service. Workers need to be re trained on as to how to address customers concerns and issues. A worker by the name of jesus used an inappropriate tone at the time of my visit.

If you need to get something done, ditch the phone and come here instead. Much easier and the people here know their stuff!Update; This time around i have been waiting for a long time to be helped by one of only 3 people that are behind the counter. The rest of the employees walk around like slugs and hide in the back. Its friday for gods sake , get some people out front to help! Where is the management!!!! Two stars lost!

I come here last minute to pay my bill using their easy pay machine inside. Service with the clerks is typically quick as well get in and out within 30 minutes even with more than 25 people ahead of you.

THE STAFFING AT THE SEVICE CENTER LOCATED AT GONZALES RD AND ROSE AVE WERE EXCELLENT, THEY WERE VERY COURTEOUS AND KNOWLEDGEABLE. THE WAITING ROOM WAS VERY CLEAN AND SPACIOUS WITH PLEANTY OF SEATING CHAIRS. I WILL UP DATE ON THE PHONE, INTERNET AND CABLE SERVICE AT A LATER DATE, ONCE THE SERVICE IS HOOKED UP.

Clean place. Modern. But unfortunately Spectrums polices could not help me with what I needed and they told me that I would have to cancel my account for 30 days and reset up a new account after that 30-day period if I wanted to make a change to my current account. Guess I will be cutting the chord. I Gave 3 stars because Spectrums policy is not the fault of the staff at this location. They were kind enough.

Friendly and knowledgeable team members

Just paying the bill but the people who work there were very helpful about a remote that had stopped working: just gave me a new one, no questions asked!

They have many workers but only one is working, the others are talking, I do not know about what 🙄 I think they like to make the customer wait.

They help you right away i just love it,they dont have you just waiting there doing nothing.

Because of short staffing hzd to wait quite a while

They are super friendly and helpful at this place.

Great customer service

The people are helpful eventhough they are limited to what they can help ppl with..

Service was great. Staff very helpful and professional.

I quest it depends on the customer representative there, but 2day I went in to exchange some equipment and the representative that service me wasnt 2 nice, seems she had some kind of attitude

Worst Service Ever.Had to wait 30 min for simple equipment return.

Over priced cable poor customer service they dont know how to help you on your bill they just give you what you owe terrible 😡

The Emplyees are nice and helpfull but as it was with TWC THERE STILL TRULY BAD AT NOT LISTENING TO THE CUSTOMER

Very organized and quick service!

Horrible customer service! I got to talk to this one lady, her name tag had Maribel on it and man she just stared at me with a devilish look in her eyes. I dont even remember getting a greet from her either. Cancelling all my service here and wouldnt recommend this specific store.I hope she can fix her attitude, people like here shouldnt be working with customers. People like her ruin the reputation of companies like these.

Worst service ever they are very rude and service is ripping off money from me and other people an extra fee of more than $20 for services and then some other$$ for get the channes fee¡¡¡ not fair they make you a lot of charges that you don,t habe to pay they should do it as a company offering this services

Just when you thought big business couldnt get greedier. FCC said they couldnt force customers to lease their modems, so they raised all the rates and include a free modem. The have a plan to help seniors with their bill, but only if they arent customers yet. Translation: if your 80 year old mother cant afford 60.00 bucks a month, even though she had paid her bill faithfully for the last 20 years, she might be able to shut off her internet for 30 days so she can qualify. Other than that, she is SOL. Now consider that they had 8 billion dollars in debt forgiven and things really start to take shape. Guess who actually footed all that lost money...yah...

The first visit to return the old Time Warner equipment went seemingly well. Quick, nice service.Got home and the power supplies didnt fit the devices.... one DVR box looked really dirty and scratched upWent back and got Lupe, she was the rudest person I ever got.... she wanted me to call tech support then didnt want me to talk to a manager.Finally after speaking with a very nice manager we got straightened out.Beware, they told us that they only deal with reused and refurbished equipment .Time Warner did not do that.. .They laughed at me when I said I was unhappy with them terminating KTLA 5 programming....Not a high intelligence group of people there.

Nice, helpful contractor guy, Ray. (5 stars)very kind man, and took some time to explain to me all the different packages/channels. very friendly. fixed my tv/cable box within minutes. 👍rude lady at the store/office, Silvia. (1 star)rude attitude, rude tone when she would answer back to my questions.👎

Nice new modern Spectrum location which has a huge air conditioned lobby. Make sure to check in at the kiosk located by the front door to add yourself on the check in list. Add your First name, initial for your last name, and the reason for your visit. There’s also a gal standing next to kiosk to see if there’s something she can do to minimize your wait time.Well I ended up #20 on the list and the wait felt like I was at DMV. To their credit they do have comfortable seating to ease the pain. Once attended to, they took care of me right away. So I left very happy.Lastly it looks like Spectrum has entered the cell phone game. There are many Samsung cell phones and iPhones to choose from. Apparently they started this 2 weeks ago.

Not busy. Uneventful return of equipment that was incorrectly sent to my home.

Nice and cleanhelpful employees. Oxnard needa another branch. its often packed in there.

They need to be quick and stop doing small talk smh

Short wait, helpful service.

The store help had me sign in on a PC when there were 4 open windows, The screen on the PC was locked up in Spanish, I was unable to log in. Withcustomers behind me, I didnt want to hold them up so I left. I think were going to switch to Satellite.

Going to the Spectrum office to exchange equipment in comparison makes a trip to the DMV seem enjoyable.

Sucks! The waiting service is terrible, have been waiting for hours just to return equipment. Definitely not coming back at all.