If there were any other choices for high speed internet providers, I would have chose something else. Prices are outrageous for the services the provide compared to competitors and you only get the good deals if your in a neighborhood with competitive services. Otherwise they just take you through the ringer.

The recent storm took out the cable from the pole to the house. They said the appointment was on Thursday and we waited around all day…nothing. Then they said Saturday, again we waited around all day…nothing. Sunday I got a text stating the appointment was on hold and to call. After calling, the agent said, “they’ll get there when they get around to it,” then she HUNG UP! Still getting charged from Cox with no service, and getting charged $15/gig of overage from Verizon. Horrible service!

Working for Cox is amazing and I am so thankful that I found this particular job. Its nice to have my foot in the door with a great company who treats employees like gold. I love going to work every day and I have never been able to say that about any other position Ive held.

Phone wasnt working and had to have tech come out. Jesus came out today. He was very professional & very knowledgeable. He not only fixed the phone he helped me fix other things dealing with phone & internet too. Very pleased with this employee. He was very kind, caring and respectful. He did an excellent job!

I realize there is equipment in my back yard, is needed for multiple homes and not just my own. But its still my yard. And the privacy of my home is exposed. A courtesy doorbell with a note attached (ask the post office or FedEx, theyll teach you how) saying how you will be on my property, just might save your technicians life. Especially today!

0 stars is what i wish i could select. Future field techs beware. Place is all around a good place to work and grow. However if you hope on getting raises they are based off of surveys. Needless to say i worked in a part of town that nobody ever completed a survey so that means no raises for me. When approaching my supervisor to switch parts of town to work in so i could grow within the company i was immediately shut down and not helped because only way i could do that is if I moved. Which is so realistic right?? Their policies are just as bad as their prices. Any field technicians make sure you move to a good part of town before applying. Because after the fact i left and tried to get a hold of human resources there is no possible way to reach them to plead my case. Now that i moved to a good part of town and have a chance at moving up in blacklisted from ever being hired again. So sad to treach people this way.

Cox charges you for a “line of internet” for every extra modem you use in your own home. So cox will rent out cable boxes with only rental fees however if you want to run your own home communication; Cox will stick it to you.Thanks for your help during this CV19 home school.

I am extremely disappointed with Cox s lack of support and respect for their customers. Seriously thinking of switching to another service provider. The technician was supposed to come and I waited and waited just to get an email that the appointment was cancelled because nobody was home, although I was home waiting for them.I am checking my options now seriously.

These people will steal from you. I got charged $711 for equipment that was never installed. I have over 5 Hours of recordings of me on the phone with them where they constantly contradict themselves and several screen shots of messages within contradicting themselves I have had DirecTV for a few years and never have these problems. Save yourself time and money and find absolutely anything other than Cox to do business with.

Absolutely the worst customer service ever. They made a technical error and I was without wifi for 3 weeks, and my bill ended up being HIGHER than normal. This company is literally scum.

Ed DaltonChristie (please forgive any misspelling) of the Cox staff in Omaha, Nebraska, did an exceptional job of assisting me and my 90-year-old father whose telephone service was interrupted today. I dont live with dad but rather in a nearby state and do my best to manage his affairs from a distance.When I explained to Christie that this is an upsetting time for him because the church he has attended for many years is closing this weekend, she went out of her way to track down information that was instrumental in getting dads service back online. Shes a wonder and Cox is fortunate to have her representing them. Thanks so much.

Tempted to give less than 3 stars but only had one really bad experience. Besides that once, internet service has been very fast and reliable, which is all I need from them. Rates arent too bad. They let you enroll in auto-pay on a CC, which means we build up points and rewards on our CC every time we pay our bill. Fewer and fewer companies allow this so kudos to Cox in that area at least.The reason I took off two stars was because of the apparently HORRIBLE internal communication in their offices regarding my transfer of service when we moved.1st Communication: Needed to transfer service to our new home and it was VERY simple: After just a few moments of working with her, the cust. serv. lady told me that I was set up and all I had to do was hook up my modem/router at the new house and it would automatically transfer. I asked them about a discount since I was moving and they indefinitely pulled about $7 off my monthly bill. Great, Ill take it!Had service no problem for about 2 months.2nd Communication: Suddenly, in the middle of some important online work, my internet cut out without warning and I could not get it to work. It was too late in the evening to call cust. serv. so I used their online chat (via my cell data obviously). The lady I was chatting with could not find my name associated with my new address, only the old one. I told her I had had internet at the new address for two months now and she was at a TOTAL LOSS and said that was not possible.... What the heck, people????? She had no idea what was going on and basically told me there was nothing she could do because the people who could help me were gone for the night... Which means I lost all my online work on my computer.3rd Communication: The next day I called in to the people who could presumably help me and the guy on the phone said the exact same thing as the lady I had chatted with: He had no remote idea how I could have had service at the new address and saw nothing on my account that indicated that was the case. Long story short, he had to set me up on an entirely new account and cancel my old one and made it sound like that was how it was supposed to work in the first place. I asked about my earlier promised discount and he was just as confused at that and saw no indication in his system about it, but told me he would send a note (or whatever) to the whatchamacallit department to make sure it was all transferred correctly. SURPRISE SURPRISE I am definitely not receiving my promised discount but dread calling them again to straighten it out.So basically I was receiving service at my new address with a new reduced monthly bill and then all of the sudden it all went away and no one at Cox had any idea what was going on or how it all happened. What a joke...Since then, however, I have had no internet problems besides the very occasional loss during a storm or something, but 99% of the time it has been very reliable and fast for gaming, videos, and downloads, and I am only on their 2nd tier of speed.Overall, very satisfied with their *internet* service, but very dissatisfied with their *customer* service.

Im in town visiting my parents. At this time I noticed their high speed internet was much slower than dialup.I contacted Cox support, via chat. The Agent was Chrystal. i explained the situation to her & advised I was here helping my parents, both in their 80s. I requested the issued be resolved before I leave, the following day. She was very understanding & scheduled a tech to come to the house, that very dayOur tech, Scott came that afternoon during the scheduled time. Even though he wasnt late, he called to let us know when he would arrive. Upon arrival, he was VERY kind & helpful. Not only did he check the indoor equipment, he checked all of the outside equipment & changed out all of the outdated equipment, fittings & cables. Scott went above & beyond anything we expectedIf I could give Chrystal & Scott 10 stars I would. Kudos to these 2 Cox employeesAs a daughter who lives so far away, it makes me feel so much better, knowing my parents are well taken care of by CoxBarb Joannsen

Worst customer service ever! Horrible! I dread having to call these people. However, they raise my bill every year then its a big game trying to negotiate down. Cox cable needs to invest in some customer service TRAINING for the reps. They are incompetent & rude. Cox Cable could care less about loyalty and on time payments. I despise this company!

Worst internet service I’ve ever had I lag on video games and there’s no one else even connected to the internet it’s unbelievable

No stars for me. They arent very informative with their customers. Worst internet/ phone/ cable ever. Do not go with cox. Rarely ever outages with direct or dish unless a storm hits. Horrible service all around.

MY INTERNET SHUT OFF ON MY BIRTHDAY BECAUSE I DIDNT CHANGE MY ADDRESS TO THE NEW ADDRESS SO I CALLED COX AND HAD A HELL OF A TIME TRYING TO VERIFY WITH THE SALES DEPARTMENT REP, I WISH I GOT HER NAME, SHE KEPT GIVING EXCUSES AND COULDNT VERIFY ME AND KEPT TRYING TO END THE CALL, I TOLD HER IT WAS MY BIRTHDAY AND JUST WANTED TO GIVE HER MY NEW ADRESS TO TRANSFER,SHE ENDED HANGING UP ON ME, I CALLED AGAIN AND GOT A DIFFERENT LADY AND SHE VERIFIED ME WITHIN SECONDS AND HELPED ME TRANSFER SERVICE, I WAS VERY FURIOUS AT THE OTHER REP FOR HANGING UP ON ME. MADE ME FIGHT WITH MY GF TRYING TO VERIFY.

I live in a 1 year old building, that has Cox as the exclusive provider for internet. I pay for the upgraded service, and yet about a quarter of the time my internet is restarting the modem or simply going out for a minute or two. When I speak to customer service or to the technicians who come out, they say theres nothing they can do. This is rediculous, and if I had another option, I would cancle Cox in a heart beat.

Over $600 bill within a few months couldnt keep up with the exspensive bill per month got disconnected .tried to do payments plan but the new high bill kept coming . cant afford it cable and internet service but kept landline phone on i never used . they said if i drop landline phone bill would be higher that doesnt make sense to me...i miss the old days when cable was $60 mo and no boxes to worry about or had to pay. use your tv remote and connect cable from wall to tv . The world of $$$ .its sad actually

My bill changes every year? why cant they just stick with a price and keep it? Makes no sense that my price can go up $50 one month, then 6 months later go up another $100, when I made no changes? I feel this isnt right!

My father is 85 years old and lives in Valley and relies on his land-line as his only communication. His phone service went out two days ago, he called them and did not offer to help. They said to reset the modem. He said the neighbor had a COX truck out, a service tech got up on the pole and was working, ever sense that time, the phone has not worked. It is not the modem! I called at 7:30 am this morning, they were supposed to expedite a technician, but put the work order in for 10-12 on Monday morning. Its 8:48pm Sunday and his phone is still not working. Im so disappointed in the service and lack up understanding for the circumstances for the elderly.

Service interruption in a highly residential area! Im a paying customer for crying out loud. Very poor customer service. I will consider switching to another cable provider.

If I could give 0 stars I would. I saw one of their drivers texting (not on a call or looking at GPS) TEXTING on Dodge St in Omaha, NE and when I called to report this the lady made excuse after excuse for the guy. Apparently they dont care if this driver couldve hurt some one! Way to go Cox.

Absolutely the worst cable provider around.Horrible customer service they over charge their customers!!.. nothing but terrible experiences.

Worst wifi service in the area, oh wait they have a monopoly on the Omaha area so its the ONLY service you can get. For $65 a month, the wifi would disconnect at least 10 times a day, not exaggerating. I cant wait until Google fiber comes to Omaha and gives them a nice big Cox in their profits.

Rates go up and internet speed stays the same. Now there are datacaps to worry about. This company used to be so amazing, but keeps going to lengths to displease its customers. Also, nobody wants your stupid telephone service, give it a rest! Its 2016!

Absolutely the worst possible cable provider, worst products & services, & definitely the worst place to be employed.I was let go because I had to have an emergency surgery, and while I was recovering, my absences were still being counted without my knowledge. I pointed out because I was physically unable to make it to work and do my job.

I have cox. Now there is a cox commercial to get the best stuff. I thought thats was what I was paying already! Disgusting!

Cox charged me for a cable box forgot to return, which i was ok with because it was my fault at first. They credited my account and it never came out of my checking. A month later cox charged me again the same amount for the cable box even though it showed i returned the box and I have the receipt. This time Cox took the money ouy of my checking account. I thought that being a loyal customer they would refund my money quickly and efficiently. By far thee worst company in my entire life i have ever dealt with. They act ad though they have never even talked to me about this complaint. The several, about 5 supervisors i have talked to said they were filling out paperwork forms and submitting them so that i could be refunded via check which woyld get to me about 4 weeks out because I used my checking accouny number not my debit card. The refund had yet to be even accepted or seen. I was left with a negative balance of over $300 in my account. Its hard enough to survive on a good wage nowadays.i d9nt know what to do....i seriously feel hopeless and i now owe even morw money to the peraon 9 borrowed from because i literally had no money. I want to sue them for the time I have wasted talking to them, trying to figure out how i xan manage my life with zero money, how to get money, and the extreme stress it has cause 9n not jusr me but my family and my job. I just dont undersrand how they can get away with doing this to people. Its not fair and I was being fair t9 them and f8ving them the benefit of the doubt but they have royally screwed me. I think there are way more people out there that this had happened to that just dont speak out. If there is we should come together and do something about this horrible monopoly company in Omaha,NE.

Overpriced trash service. 90/mo for internet. 90/mo for phone. Cancel and some how internet magically costs 140/mo and phone that you no longer have now costs 129/mo. I will definitely be cancelling at the end of my contract and adamentaly steering people away from cox. COX = THIEFS!!!!

“Professionally installed” our internet by leaving the cable running across the top of our yard for over a month now. (Still haven’t came out to bury it) Skip cox use century link

Needs to be more competition, the worst experience I have ever had, I am going without cable and internet service rather than give Cox any more of my business, I wish everyone would follow suit. It is obvious why so many people are looking for alternatives.

They provide the best tv, internet and phone services available. Along with great customer service.

Price rates continue to increase. They claim to be the fastest internet around yet majority of the time the wi-fi is patchy. Even with a new router the internet cuts out and lags at times. Also, beware if you get surveys emailed to you. Cox says they will send you an Amazon gift card to fill it out but after you take the time to answer all their questions they wont actually send you anything. Cox can make all the promises they want but time after time they fail to deliver.

Way over priced, awful customer services, dont allow you to athorize someone else to handle your account for you whenever needed even if you tell them who you athorize. Was lied to multiple times, was given the run around, will be looking to go with someone else.

Since September of 2016, Cox stuck me in a contract, tv picture or sound goes in and out, we have replaced 3 DVRs, 4 modums, and still have to suffer daily updates that dont fix any problems. I spend more time either on the automated system, or on hold than I do talking to customer services. I am paying 197.00 per month for 3 TVs, only 1 DVR, Internet, and phone.

As they dont already drain your account just for internet, they raise rates even more!

Worst customer service ever. When I call because my internet is down, please dont tell me your life story. Youre wasting my time & I dont care! I just want my internet fixed.Rates keep going up but the service is a lame as ever.

I wish I could give this company 0 stars. Cox Communications is the WORST company I have ever had the displeasure of dealing with. The company and their employees get their jollies off by screwing people out of their money and pathetically trying to pick up young girls over the phone. Save yourself some time and call CenturyLink!

They are the best cable and Internet provider in the Omaha area.

Actually one of the worst ISPs you can get. Just go through someone else, trust me and all these other people saying theyre bad. They randomly disconnect your internet connection for no reason whenever they feel like it, so if youre into that then go for it!

Never have any issue with my service. Internet is fast and contour works great.

Worst service ever for business and home. Called because internet was down and tech support kept saying they would help me and instead kept transfering me. Business support of service within 2 hours for business is a joke. Its like they dont care about their customers at all because they think they are the only game in town!

Very poor service, you call and get a call center, ppl lie, programing is terrible movies 15 to 20 years old, run the same old thing every month, WAY over priced, I would rather give them a -10

TERRIBLE CUSTOMER SERVICE. Called to set up service for the first time, set an appointment date, only to get an email with a totally different date and time. When I called back to get it changed to the day I was TOLD it would be for, a supervisor told me she had no record of the conversation and would try to get me in early if she could but there was nothing else she could do for me. HORRIBLE FIRST EXPERIENCE.

The company agents lie about pricing and push the bundles even for customers who dont own a tv or phone. By far the worst and most expensive communications company Ive dealt with.

This is an administration building only, you cannot return equipment or talk about your account, security guard will tell you to go to a solution store location on Dodge or Village Pointe.

Internet is constantly going in and out, outages happen too often, internet lags and rates go up without warning.

Awesome helpful place.

The internet rate keeps going higher and the speed stays the same

Rates constantly increase with no improvement in service.

Get CenturyLink instead!!! Dont bother with this privately owned unscrupulous company. All they care about is your money

Rotten customer service

Expensive and box resets often

To pricey