Poor customer service over the phone before I even arrived. The girl running the show was.more interested in correcting me than simply answering a question. Then she got mad with me because I did not want to argue about time.I tried to be courteous & was still treated rudely by her. Then my daughter arrived & it was the same thing. Now a week later my paint is peeling & its gel. The girl that helped me was nice but the experience was already ruined. I simply told her I would never come back.

I LOVE Amy! Shes the best! I dont live or work anywhere close to here, but shes worth the drive!

Paint job on pedicure was rushed and sloppy. Nail polish doesn’t cover full nail and she also got some on my skin. Definitely wasn’t worth $40. Wouldn’t recommend this place to my best friend of my worst enemy.

I have been going to Michelle for years! I love her and all of the staff there is very friendly.

I’ve been getting my nails done for years and my normal place was really booked so I decided to try true and my nails look so bad!! One of them is completely crooked and there’s polish on my fingers and it just looks really ammature.

I called and made an appointment. I arrived 5 minutes before appointment time. I waited 20 minutes and still had no one working on my nails, so I left. If they can’t honor appointments, they shouldn’t make them. There are many other salons to choose from that won’t waste my time.

Asked for the picture on the right today and got the left. There was nobody there to do the design so the tech did it themselves. Really disappointed and won’t be going back.

Did you like True Elegance? Do you love supporting a locally owned business? They care about social distancing and are friendly, talkative and Ive been going to them for years now. The absolute best. Kenny, youre amazing!

Nail tech was super nice but she did a terrible job. I honestly should have left when the nail tech used cuticle clippers to peel off my shellac polish instead of soaking them off. The pedicure itself was rushed, she just cut my nails as short as possible and didn’t even shape them. I got home and noticed how terrible the polish looked. It was extremely thick and she missed several spots. I ended up soaking the polish off myself, but my nails are very thin from her peeling the polish off.

I love True Nail Salon. They are professional, friendly and the staff keep the salon clean, sanitized, social distancing and they wear masks. I love that they care about their customers and make sure we are safe at all times. I will not go any where else to get my nails done. Anybody who cares about more than my nails will get my service all the time.

Walked in and was helped in under 10 minutes. It was my daughters first time getting her nails done. She is a very shy girl and she had a great time. Will keep going back for sure

Nails look great but I got burned during pedi and cut during mani. This is my normal nail spot and has never happened before but my young child also got burned during her pedicure

I Think Their New Location Is Gorgeous, They Are 9/10 Fairly Busy So Best To Set Up Appointment In Advance But If Time Doesn’t Allow They Do Take Walk-ins . I Absolutely Love Them For Their Pedicures & The Fact They Do Happy Hour Specials On Them During The Week ‼️

I have been going here for many years professional staff and I am always well taken care of

I went in for a full set with colored acrylic. She gave me exactly what I was asking for but when she was doing my nails she did not push my cuticles back or clean any of the nail up, the tips were filed crooked, and then as she was laying the acrylic it was super full on one side of the nail making it look even more crooked. As I was looking at them over the next day or so I realized they were also flooding my cuticles and laying over the natural nail too far on the sides. She did not build the apex up so they are going to lift VERY soon and she didnt ask me a length until after she had already cut the first nail. I was very displeased with my service.

Wonderful people ! Designs are great and I have been treated like family since I started going 2 years ago! I love everyone there and have never been disappointed! Saw is great along with the rest of the staff, much love for everybody❤️

Love the staff, sooooo many color choices, very clean nail salon!

Horrible experience and I allegedly had one of the best.

Very disappointed! Had a pic of what I wanted. Told the tech 4 leaf clover....got 3! 🙄

This is best pic of nails done but they did an awesome job on the color of nails. Fun friendly and great staff.

Over priced loved the guy my younger daughter had but other daughter and I had people who didnt talk to us

Omg I love Sa! She does anything I want. Shes so talented.

Super friendly and professional! Michelle does a fabulous job!

Always great ladies and gentlemen here! They work hard and do such a great job. Will continue to come here.

Sis (number 11 i believe) she had a whole attitude and was very disrespectful and the nail job was rushed and very sloppy. don’t recommend lady 11 BUT the place as a whole isnt terrible

Love love love!!! Sa is amazing!! All the staff is always so friendly.

This place isn’t very good. The employees were nice and friendly, and I loved my nails at first but here’s what happened:While I was getting my nails done I noticed the “finishing” touch was done before painting, the acrylic was very thin, so I asked if we could make them thicker due to how long I was getting them. He insisted on moving forward and they wouldn’t break, I just went along with it...The very next day it broke... so I came back to get it fixed again, all he did was shave the product off my nail, put acrylic on top and them painted them... when I grabbed my purse when finished he said “oh, no charge” like I was going to pay...THEN... it broke again the next day! So yes I will never be coming back. I hope this helps !

Sa and Kenny do really good job

Extremely rude and unwelcoming staff. Reviews and website seem like they specialize in nail art yet have 1 person who is able to do it. Hoped to get a pedicure with a flower design and was yelled at across the salon the 1 person able to didnt have time. Walked in and right back out, happily took my business elsewhere. Went to Mohegan Nail Spa and was very pleased with the friendly staff, service and my super cute toes.

Definitely not going ever again. I wish I could do a negative star. I had glue and pain all over my finger. I got med & ped done and they were both bad.

I love true nails. There the best nails. I have never been so happy with my nails. Dip acrylic anything they don’t mess up ever ! And it’s super nice that I found a place that does what I want when I ask. Or show them what I want they do there best. They have reasonable prices....if you want your nails done right. And not waste your money come ASAP!

If your girl needs her nails done let Ha and the crew take care of her. The people here are awesome.

My Nail tech is awesome and have been going to Ivy and or Cindy for almost a year! Great energy and environment! Very professional and beautiful nails.

Amy is the best! Super fast and on point!

I was truly amazed when i came to this salon. It is so clean and everyone is so nice and they are AMAZING nail techs. They can do anything you ask for and honestly mine was better than the picture. I will be coming here from now on. Im so so pleased and i am obsessed with my nails

Friendly staff, quick service, quality work

Michelle is wonderful. She is very pleasant and definitely talented. She is always open to my suggestions. I have nothing but high raises for her. Go to Michelle!

My whole nail bed is on the acrylic nail when it broke off, the nail tech didn’t tell me how long i could get my nails till the costed $60 and she was really rough

I have been a customer for over 6 years! Always a happy positive and peaceful place to get your pampering. Always aiming to please the needs of the newest nail trends!! :) Never had any issues with my nails. Ha and the girls are amazing! Would never go anywhere else!

I love this place. Everyone is super nice and professional. I love how my nails turn out every time. Reasonably priced too.

I’ve been going to true nails for about 2 years on and off. My mother just started getting her nails done a couple months ago. My mom found out she got fungus on two nails. And I got fungus on my big toe. I do not suggest this place. Unless you want fungus.

AMAZING! I love this place. They offer full manicure and pedicure services. I always get shellac with nail art and there isnt a design they cant do. Sa and the staff are amazing. The atmosphere is so fun but also lets you relax too. You have to try this place out

I came in to get my nails done for my birthday and I was so disappointed. Ive had dip nails many times and this by far the worst dip manicure Ive had! The lady was nice but I think she could use some education on how to properly apply it. She tried to have me leave with my skin stuck to my nails and the dip color all over my hands. I asked her to fix it and she says sorry I tried like it was no big deal! Not happy at all.

I have been getting my nails done here for years. They have some really talented designers. Everyone is friendly, both staff and the other customers. Stop at the Dunkin Donuts for coffee or a drink to bring with you. Walk-ins are welcome, or call for an appointment. Just love this place!

A little concerned that they will not stay on

If I could give this place zero stars I would. I was there for 2 hours, the woman who did my dip manicure kept messing up and adding more and more powder making my nails thick as hell. I asked her to just remove them because they looked horrible. She couldnt get all of it off and now my real nails look like hell. I have a wedding TOMORROW! And now have to try to find a new place to fix the mess she made. Never will I go back!

Ladies if you havent stopped by at this nail salon, I dont know what your waiting for. They have almost every design down to a science.! They are super friendly, you show them a picture of what you want and they master it! Ive been going here for a while and also now that they relocated. Love this place only place i go to get my nails done!

AMAZING!! This salon is awesome. They speak great English and are always very nice and have great customer service. They do a great job on nails and toes and and have a beautiful salon. I have been to so many bad and rude nail salons, Truelegance is the only place I will go from now on!!

I had dip nails done by another AMAZING salon and after three weeks, one of them fell off at work yesterday morning. I decided (despite the bad reviews) to go to this salon over lunch to get my dips removed and get a manicure.1. The girl working on my nails paid more attention to her co-workers than me. She was busy talking, giggling, even turned around and visited with a co-worker for about 5 minutes in the MIDDLE of my manicure. Not while anything was drying or setting, just left me sitting there while she chatted about something. The girl working next to her did the same thing, I believe she was the manager! The lady next to me spoke up and said Hey, Im paying you to work on my nails, not visit, dont waste my time! They both turned around and started working again, but continued to be distracted throughout the rest of the appointment.2. She did not buff my nails well AT ALL. There was still residue from the dip and glue from the tips when she painted over them. It looks like a 2 year old painted my nails they are so bumpy and gloopy. I tried to attach a picture, but cant seem to for some reason. She had so much top coat on my pinkie nail that it puddled up at the cuticle. I pointed it out to her and she said I already painted that one. I told her I know you painted that one, but there is too much top coat. Its puddling. To fix it, she put MORE top coat on it until the polish ran onto my skin. I had to use a q-tip and polish remover to get all the excess polish off my skin around many of my nails when I got home I should have just removed it and started over but didnt feel like it.3. She used cuticle clippers to cut down the SIDE of my nails and cut me. FOUR TIMES. I called out ouch! one of the times and she said You have hangnails. Well, I do now!!! I have had several manicures and Ive never had someone cut down the side of my nails. It hurt like he** and today it hurts to type at work as two of my fingers are red, swollen and hurt like heck. I believe they are infected. And now I have hangnails on nearly every nail that was created by cutting down the side of my nails.4. To piggy back on #4, she pulled the tools out of her drawer, not a sanitary package. I should have gone running from the building at that point, but I trusted that everything had been sanitized properly. I truly do not believe it had been. I never saw her put the used tools into a sanitizing station or jar and she certainly didnt take them out of one!RUN! Run as fast as you can from this place. Its truly awful. I wish I had listened to everyone elses bad reviews or looked at the pictures from those who wrote good reviews because even the good nails are sub-par in my opinion.

This salon is so awesome. It is by far the best nail salon I’ve come across. They use only the best materials and products at excellent prices but those are my favorite parts of going. I love that each one of them chats with you and they all have great senses of humor and they’re always laughing and it’s a fun environment to be in. Their salon is clean and they are generous and kind people. My favorite part of going is that they specialize in nail designs…. If you show them something crazy from Pinterest they will replicate it but make the design their own and much better. I can’t see myself wanting to go anywhere else. The last visit I had I came in 15 minutes before closing and they still gave me a pedicure and fill. I ended up being the last person in there and they treated me so nicely and didn’t try to rush their work to get me out sooner, which I appreciated. These are truly talented and wonderful people!

I love this place! Such great customer service and appreciate for their customers! Check out Sa! She is Awesome!!

I picked their most expensive pedicure on the service menu, but the service was less than basic. The technician was nice, but she kept on putting my pedicure on pause to answer the phone and to greet walk ins. I was going to get my nails done as well, but since her attention was so divided I felt I should leave. Totally a let down. I wont be returning.

I typically go here for the fill on my nails and I love it! Theyre awesome at nail designs and yet they are very welcoming and friendly. The only reason I gave them 4 out of 5 stars is because whenever I go in there, whether I have an apt or am walk-in, they always say 15-20 minutes wait and it almost always ends up being closer to a 45 minutes to and hour wait esp if theyre low on staff. They usually give you a free design for the wait which is nice but its just not worth it if you have somewhere to be afterwards.

Ive lived just down the street from this salon for years and Im so sad I just found out about it. Now as long as I live in Omaha I wont go anywhere else. It is a hidden gem for sure.The staff could not have been more friendly. My nails have never been done better! The most creative nail designs Ive seen done, and at an extremely affordable rate!The salon was full when I got there, but I only waited 10 minutes for a walk in appointment. There was a steady stream of people coming in but no one seemed rushed at all. It was very relaxing.The perfect place for anyone to get their nails done, young or old, first timer or life long diva!

I’ve had good and bad experiences here if you are looking to get a GREAT pedicure book with Amy because she’s the only one who seems to care about her clients. I went in there recently and it was an AWFUL experience. I would not recommend this place for anyone. The lady at the front is EXTREMELY disrespectful and rude. The lady doing my pedicure rushed and didn’t even file my nails down. She talked about my toes and how I “haven’t had a pedicure in a while.” and kept going on and on about that. She broke the thing where you pick out your nail color and blamed it on me. She cut my nails EXTREMELY short and proceeded to keep going once I asked about it. I got a shellac manicure as well and would NOT recommend getting your nails done here. The lady didn’t cut my cuticles, my nails are jagged and my polish is SEE THROUGH. If that isn’t enough, she kept talking about my hair and how it would look better straightened. She told me that I was cheap compared to my friends because I got something different than them. All in all, this experience was TERRIBLE. I would NOT recommend this place to anyone. You’d think since they changed everything and moved that their services would be better but it is actually WORSE. Save your money and the trip and DON’T GO THERE. Walmart would be a better option at this point.

Have been going to this shop for over a year and have received great service every time I am in there. They are friendly and outgoing. Ha and Ye the owners are very welcoming and make you feel right at home. Check them out!

I love this shop they do a great job. They make me laugh and feel comfortable every time Im there. Best crew most creative & outgoing.

This is the best nail salon Ive ever been to. Its small but the employees are very helpful and make your experience enjoyable. Plus they offer many more choices than your typical nail salon. Dont wait to try this place!

My first time going to this place and it was amazing The signature pedicure for the price cannot be beat my feet feel amazing thank you ladies you are all awesome I will definitely be back

Be sure you make an appointment, this place is packed!I arrived right when they opened at 10:00AM on a rainy and cold Saturday morning with the thought that the weather would have people staying home. I could not have been more wrong! Almost every technician was booked with appointments.I had Mai and got a shellac manicure. For $30 she did a full manicure, shellac, and a hand massage. She was fast without making me feel rushed and did a wonderful job. Without even asking she did 3 coats of color and two top coats which is exactly what I wanted. She was not very talkative, but I actually prefer that so I really enjoyed my experience.

Good for nails

One of my favorite places to go so clean and friendly. I now go to their sister location as it is closer to home. I use to drive all the way across town just to come here!

My go to place♥️

I have been going to these ladies at previous location n now there newest location for about 10 yrs. I trust these ladies and would recommend them for all nail services ♡♡♡, luv them...

I have been coming to TruElegance for over 5 years and it has always been neat, clean, and very friendly. They have recently remodel; it is bright and sunny and always really relaxing. They are always accommodating when I am in a hurry. I highly recommend this place!

One of the best nail salons in town, now in a bigger building with new everything. Love it every time!

This place does the best free hand designs Ive ever seen! Love, love, love❤️ even when I walk in having no idea what I want done, I always leave loving my new nails.

I have tried Tru elegance for about 5 months now. Overall the experience has been ok. I have made appointments numerous times and when I get there they arent ready for me. So many times I found myself waiting 10-15 minutes after my appointment time to get started. People here are really friendly but they rush you out of the chair. I have been unsatisfied with my nails just about every time Ive gone for many reasons. Either the nails arent even, or the diamonds have fallen off after day two of having them. My most recent experience is I have had two nails crack pretty low on my nail bed. Two days after I got them done. Their remedy for this was to super glue my nail. I called back two days later because another nail cracked and had to make another trip out there to get it fixed. They werent ready for me when I arrived (as usual). Today I discover one of the artificial nails on my hand has completely raised up like a press on. It has gotten to the point that Ive realized it isnt going to get any better so I am done using their services. Very dissatisfied with my nails this go around. In my opinion dont waste your time or money. Pay a little extra for better quality nails. 1 star in my book. Check out Ultra Nail Bar and Spa.

The stuff they work are very rude don’t treat with respect. When they remove the nail color mess up around the nail with color and say it didn’t get off but they even try to clean it its the worst nail salon I have ever went to.

Absolutely love coming here to get my nails done. They have reasonable prices and are extremely personable. I would recommend them to anyone. They take their time to do a nice job and they get to know their customers.

Very nice and nails turned out beautiful 😍

Very clean and safe.

They bought us a pop! They are very real! Their place and things they use smell great! I will never go to another place again! 5 STARS!

I tried this place because a friend of mines nails always look amazing from here. I am dissatisfied, & not very happy with how my nails turned out. She was rushing so fast, my nails are all uneven and dont look like the coffin shape that I had asked for. Theyre uneven on the sides & the top. I was in & out in 25 minutes when it normally takes about 40 at other places. Do not recommend.

This place is just amazing. I love the designs, they speak English and actually remember you! What else can you ask for?

I do a shellac mani when I go, it always last 2wks before chipping. Prices are good and staff is friendly. I would recommend going during their slower times, it is always packed at peak times!

I used to go to Minabella, until I discovered TruElegance! This place is great! Great staff and very friendly!

I enjoyed going to this nail before they moved. Ive been going to their sister store, virgo, for a while. Since we were in the area, my sister and I made an appointment for 2 shellac manicures. My sister was seated before me and about 10 mins later I was seated separately from her. My nail tech kept getting up during the manicure to help other people and to answer the phone. Needless to say my sisters manicure was done ahead of mine by about 15.. 20 mins. Next time I wont go when theyre super busy.

Ive had great service here and Ive had bad service here. It all depends on who you get. I personally would recommend Michelle, Cindy, or Ken. I would avoid Tracy if you want detailed nail art or a specific design.

Went there for my college graduation. Justine was absolutely amazing, she was bubbly and did an amazing job on my nails! 10/10 would recommend!

Awesome! Nice place and nice people. Will come back for sure!!

The guy who did my nails did a fantastic job cant wait to see the new location this is my new nail place

Just left. Wont return. Did not get my nails done. I was given a timeframe to come back in about 10 minutes. After I did that, no one spoke. I was then handed a thing to choose a gel polish. Still not speaking, no eye contact. Meanwhile, chatting up, being friendly to, and starting service for 2 women who came in after me. Not sure if this is a color of my skin thing or what, but I can certainly spend my money elsewhere where people dont act like Im invisible

I was referred here by a Co worker. I made an appointment on my birthday to have a pedicure and a full set of acrylics. The Pedi was great it was very relaxing and my toes looked wonderful. My nails were a different story... The tech talked me into getting shellac. I picked a pink color and asked for a specific shape.. She shaped the nails different than I had asked saying it would look more natural. The nails were all shaped differently and the shellac was lumpy and uneven... I paid them (a lot) and left...got into my car, made an appointment with Blondo Nails, had it all drilled off and had them do a full set of acrylics for much cheaper and got a lot better service.I will not revisit this salon.

Customer service is terrible. They can only do basic nails and even then are not very good. Sloppy is the word.

Amazing staff and quality products. Ive been going there for almost 4 years and would not change a thing!

Asked for an extra service to my appointment and my nail tech was very disrespectful. To the point I didn’t say another word the rest of my appointment. I’m not one to write a bad review even if I get bad service but after today I will no longer be going to Tru Elegance nails. In the beauty industry, it’s about quality not quantity.

Kenny did an amazing job on my nails...way better experience than last time.

This is by far my favorite place in Omaha. They do awesome nail designs and are very nice to talk to. I would recommend them to anyone!

Love this place.....they should have a program for clients that recommend new clients

I have been going to True for awhile for acrylic with gel polish. This place is so hit or miss that Im pretty sure Im done dealing with how inconsistent they are. There is ONE lady that provides excellent service and engaging conversation but that is it, ONE. If you dont get her you will not have a good experience. (Too bad I cant remember her name but shes the only one with curly hair)They pay more attention to their cell phones than they do their clients. As I sat there with my hand waiting for her to fill my 3rd finger today she spent 3 minutes on a text. She answered her cell phone 2xs and even MADE A CALL while I waited in between fingers. As I waited during her 10th text I looked around and 3....THREE other nail techs had phones out texting as well, while they had clients. There was a tech walking around with a bowl of food justa munching away?! The lady that kept answering the store phone inbetween the poor lady she was trying to give a pedi to was the rudest Ive seen. Actually arguing with the customer on the phone about what she had or hadnt said about a certain date of service and literally patronizing her for making a mistake. When she hung up she made fun of her to the other workers in their language.Im done with this place. Ill miss the awesome nail services because they do a great job with the actual nail part of their business but I just cant deal with this level of customer service or lack thereof.

I love this place! They have great prices and excellent customer service, I am never disappointed when I get my nails done here.

Im hyper critical of nail techs because Ive owned a shop long ago. The quality of work and attention to hygeine with each client is perfect!

BEST PLACE EVER ILL NEVER GO ANYWHERE ELSE ♡♡♡

Wonderful service, great staff & beautiful work ! Thank you for making my experience the best in town. 💅

Love them! They are always so nice! I drive across town for them to do my nails!!

Great staff. Nails always look great afterwards.

They have good service and does nails very well.

Absolutely love the intricate nail designs and friendliness of the staff! Would recommend this salon to anyone wanting a manicure/pedicure!

The best nail shop in Omaha nebraska! Period!!! All of the people there are very friendly! I love these guys!