Id give a negative 0 this place is terrible! Was lied to sold an unlocked phone not even Verizon and very rude lied to me about everything

Mike was excellent. Patient informative insightful

Spencer K thanks for you help great 👍

Monica and Derek were fantastic! Monica was especially super patient with me in explaining the process of moving from one plan to another and then setting me up with a new upgraded phone! I felt like I was taking up so much of their time asking such silly questions; but they were nothing less than amazingly helpful and kind. Thank you guys!

AJ helped me find a new phone, transfered all my old phones info, and help me set up the new one. Got a really good deal too! He went out of his way, and I appreciate it.

We came in for new iPhones and to start our own plan together. The employees were all very friendly and helpful. Switching phones is no easy task, but we got what we came for.

Had a great experience getting a new phone. Mine was definitely due for one. Very knowledgeable, personable, and fun team at the 71st and Pacific store.

He was very helpful in showing me the choices I had available to me and the prices. He helped me get the best price available. I am very happy with the phone that I have chosen.

Went in to move from a carrier company to Verizon (to my husbands account) as we wanted to have just one carrier. Olivia was super patient and helpful in trying to get my existing phone number switched over. It wasn’t as smooth as we encountered issues but she handled it so well and was very friendly!!

Very helpful and educated Verizon personnel who took the time to answer all of my questions and explain all of the possible phone plans and phone options. Liv personally ran across town to pick up the phone I chose (only available at another Verizon store) so that I could walk out of the store with it the same night I came into the store! Great experience!

I had an amazing experience at the Version store at 72nd and Pacific! They worked very hard to make sure I had the right service plan and saved me $440 on my new IPhone!!! Madison Is the Best!

After visiting 2 other Verizon stores this day & getting no where, I was ready to break up with Verizon all together. Jami changed my mind. She was very professional & helpful our entire visit. Thank you, Jami!

Tyler was Great! Went out of his way to take save us money as we upgraded and changed some lines on our group business plan. Very professional and quick service. Thanks Tyler!

Came in to see about phone upgrade options and left happily with a new phone. Olivia was awesome and super helpful. Her customer service is commendable and is obvious why she is a valuable member of Verizons team.

The iPhone I wanted wasn’t in store but the team at Verizon ordered it for me. Set up was smooth and easy. Answered all the questions I had and were super friendly. Favorite Verizon location in Omaha!

I’d been putting off purchasing a new phone fearing it would be a huge hassle, but the 71st Verizon store was great! They adhere to strict public health standards and all the employees were knowledgeable, professional, and a delight.

Everyone was very helpful in getting me my new phone. Great place!

The only thing I didnt like is having to pay an activation fee.They are making more than enough money of customers.We need a break somewhere.

Enjoyed atmosphere & service was excellent. Derek helped me pick out new phone & case. Very nice .

Both Juan and Derek went out of their way to be as helpful as possible thanks again for your help

Madison at Verizon in Aksarben has the best people skills! Shes patient and very knowledgeable!

Very helpful and knowledgeable the staff is

Will never go here again terrible customer service the girl behind the counter would not listen to me

Great people, great knowledge, great prices

Derek was incredibly helpful as I ported my number from Sprint. He was funny and kept things moving along during the process and even offered to go on break late so he could help me get everything finished.

Cody was very helpful, and he set me up right away with my new Verizon service.

Great customer service very helpful and got my phones up n workinh in no time

Real Five star service doesnt happen very often but to did for me t I is time Cody was exceedingly helpful and knowledgeable I 58 and not particularly tech savvy and he handled all oof the more difficult aspects of setting up my phone and steering me into the best phone suited for my business where to make trade offs in performance vs functionality and even with Covid 19 restrictions got me in and out in less than 2 hours versus 4 hours at the corporate store on W.Dodge

Derek and liv where the BEST!!!!!!! most fun time i’ve ever had at a verizon. i got in and out the fastest i ever have buying a new phone. they were an enormous amount of help, and funny too :)

Good experience! I reserved a time and it worked out slick! Very helpful

Cody was great and through. Process took a while but we didn’t miss anything.

I arrived at your location of 1110 S 71st St. Bay H, Omaha, NE 68106 at 12 pm Sunday July 26th and was told it would be an hour and a half to 2 hour wait and I would be notified and while explaining to the gentlemen that I was just doing a pick up he removed me from the list stating I did not need to be on it for pick up. When I explained that to the female she said she knew and I was next in line. I then proceeded to go into the store as I was told to do so after the customer left and the guy refused to help me and said that he had another customer in line. This is the worst customer service I have had and I will be leaving you a terrible review as well as making sure people know how ignorant your reps are.

Very sanitary and nice, but really tried rushing the whole sales process across.

AWFUL retailer store and all cause one rude employee Cody cannot multi-task and does not have an issue being outright rude. We ordered an iPhone and selected curb side pick up...well it’s been over an hour now all because the employee is waiting on a credit check for a potential customer and apparently cannot help or do anything else until he is done w/that person who is literally sitting there waiting. We’ve seen about 6 customers rejected and leave-ridiculous! We should have selected the Verizon store on Dodge, so much for curb side pick up. Here’s a tip train your employees on customer service and most importantly on how to multi-task.

Derek was fantastic, and got us the phones and plans we wanted! Heck of a customer service rep! Thank you

Staff member Derek was very professional and helpful in resolving the problems with my phone.

Colton was so helpful and patient. He was not abrasive by any means with any one. He took time to give me all the information I needed to upgrade and make the best decision for my phone, watch and tablet needs!! He helped me set up my new phone and transfer all my information and he could not have been any more pleasant!! I will be doing all of my Verizon business from this location!! Great job whoever picked this gentleman out, he is a winner!!

The young man that helped me went above and beyond what I was expecting and helped several other customers at the same time. He was Mr I Can You Help

Derek was awesome to work with, and setting up my new phone was a breeze!

Went in to have a replacement phone activated. No wait for service. The staff was helpful and patient. The location is convenient for me and the parking is plentiful. Getting in and out of the shopping mall takes some forethought. All in all a good experience considering what a pain it is to get a different phone up and running.

Great customer service! They stayed late to help set everything up for me when they couldve told us to come back tomorrow. Would definitely come back again!!!

I agent spent more time flipping her hair then helping customers. I waited over an hour for a curbside pick up.

Madie was awesome today. She explained everything so well and helped us immensely. She is very patient and has knowledge about the products.Go see her today for your cellular needs!

Colton was awesome! He went above and beyond in order to help me fix my very broken phone before ultimately helping me find a great new one. I never felt like he was pushing to make a sale. Excellent customer service and he is hilarious.

Professional and friendly. What else could you ask?

Great service. Short wait time

Cant get a hold of them my phone to resolve an issue that they instigated a couple months ago. Totally screwed up my whole account.

I first went to the Verizon store just north of this one on Dodge and had a very poor experience.After arriving I found myself in a nearly empty store. The person working greeted me and we got right to business. She immediately sensed my friendly and casual demeanor and adopted it right away. We developed great rapport.The phone I wanted was brand new an not yet on display. So, she went in back and gave me a new one to hold and play with. I purchased it in the store and left. Awesome experience.Unfortunately I found a dead pixel on that phone and went back to exchange it.This was on Black Friday. This time the store was packed, but there were also tons of staff working. I was immediately helped by an equally helpful sales person. We spent some time in a dark back room spotting the dead pixel, and then they handed me a brand new phone. Another fantastic experience.I highly recommend this store above the one on Dodge.

At this location you will find Madison who is the best at customer service for the entire customer service arena! I only deal with The original MADISON

Literally the worst experience I have ever received at a Verizon! The guy who helped us was very rude. He clearly didn’t know how to do his job. He didn’t explain anything well at all. He was using attitude the whole time, and very unprofessional! I will never go there again ever, I wasted my money at this place!

Both staff members were exceptional, patient and knowledgeable. The provided outstanding service. Highly recommend.

Billy and Madie were incredible!!! I had a cell phone that went whacko wouldnt let me make calls and wouldnt lock. Verizon sent me a replacement...for some reason the data couldnt be transferred. They were most patient and figured it all out.Definately reccommend using this store rather than the one on Dodge...friendlier and MUCH more knowledgeable

Colton was the absolute BEST! Very knowledgeable and professional. Made my experience smooth and easy.

Colten and his team rock! Super helpful and very accommodating. Also, they have good taste in movies.

Colton is the absolute best. We could not have been more thankful for the time and energy he spent with us. We have been with sprint for over 15 years and decided to switch to Verizon, but if it weren’t for Colton, we probably would have thrown in the towel on the transfer. Sprint is an absolute nightmare and I wouldn’t wish their service on my worst enemy, I do however, have one thing to thank them for- the new friends we made at this Verizon store :)... Colton and Maddie, thanks for joining our extended family and making a miserable experience a positive memory. You two are awesome, Verizon doesn’t know how blessed they are with the two of you representing their company.

Terrible, horrible, very poor customer service. Salesman’s name was Jewel Sanford. Went to the store for a simple upgrade and he tried to sell us a bundle for the amount of $299.00. Of course, we said no to that. His attitude changed drastically and he didn’t seem to care any longer. Wow, not even sure your establishment still open. Verizon you can do much better than that for the amount you charge your customers.

Cody helped me promptly with my purchase and listened courteously to my complaint about an unrelated topic.

Marie was the most helpful representative I’ve had there. She tried her hardest to get me the help I needed.

Colton was a rockstar! Came all the way from Kansas to get his assistance twice! Theyre local and my new favorite verizon

Very large and bright it has a totally different floor plan than the other local Aldi s. They have a few different things that werent at my regular Aldi but I think we have a better selection of cheese at my lake manawa location

Deserves ZERO stars. Horrible customer service! Pushy to make a sale.. rude when you don’t buy covers or protectors from them! Then, they “forgot” to charge me tax on my phone and demanded me (4 days later) to drive a couple hours to pay it immediately OR pay over the phone (not happening). I just wanted to pay at my local store. Corporate said I can pay at my local store for their mix up. This store keeps calling me and asking me to pay them now even after I’ve told them that corporate said I can pay at my local store. The manager said corporate was wrong. Sketchy people!!

Colton sold me a phone and told me that the case, screen protector and some portable charger that I did not need or want was included. I was told at time of sale by Colton that I had 14 days to return the phone at full refund. I even asked him specifically to clarify, If I bring this phone back in the next 14 days, this whole amount that you are billing me right now will be refunded correct?. Colton told me that I would get a full refund minus a $35 restocking fee.After realizing that it was a total scam I went back to return the phone along with everything else. As soon as I told Colton that I wanted to return everything, he became very rude and defensive. He refused to refund all of the items and even decided to raise his voice and start a shouting match with me when I brought up our previous conversation. This place is pathetic. Have a good time ripping people off for your little 50$ here and 50$ there, eventually the word will get out.

Abysmal service. Walked in, said hello. No one responded. Waited for 20 minutes. No one acknowledged my presence. The store is run down and dirty. My suggestion is to go elsewhere.

Just stopped in. Sign says open. The guys was really short with me and said were closed. The open sign was illuminated. Ill go to another dealer next time.

Amazing experience with a new phone and helping me to figure it out greatly appreciated

Came in looking to switch from ATT, talked to Colton, was very rude and decided not to switch. Felt like accessories also were obligated to get in order to get phone.

Called this store, spoke with Colton, had tons of questions which he was happy to answer, did not make me feel like I was a bother, was extremely knowledgeable about various phone options and encouraged me to come on in for a demonstration. Thanks a bunch Colton.

Excellent service, Ditti was very helpful as was Madie!

Above and beyond good customer service. Did everything to help! Highly recommed.

One person working, three people waiting, first customer had been there for 45 minutes already when I arrived. Not a good place to go if you dont have an infinite amount of time to waste.

Colton was helpful, kind, and spent plenty of time answering my questions. Thank you!!

Went there to pay my phone bill, they charge an extra fee to process cash payments really? Well in the process of doing this they had issues with the bill going through and they assured me it was paid, well three days later I get a phone call from my sister in-law asking why I hadnt paid my phone bill (which I do every month on time) Verizon kept saying it was unpaid even though I had a receipt how could something so simple get messed up? Ill never go back to this location after this.

The worst Customer service I have ever experienced. A very Rude person over the phone, he wouldnt even give me his name.Im Verizon customer for over 6 years and have 3 phones with them and a laptop.I pay $325.00 every month thats over $4000.00 a year and this experience with this Retailer has left me doubting my account with them. If the Manager cant control his employees attitude then HE should be fire and the owner should look for a manager that will take care of his business.Im a business owner my self and I feel for this business owners. Unprofessional!

Loved the rep I was working with and then the manager Colton walked up mentioning he was the manager and just felt like it was fake

Excellent service

Have been a Verizon customer since back to Lincoln Telephone. Bought two need iPhones here on May 20th, salesman was Anthony Valdez. Was charged $19.99 each for transferring service from old phone to new phone, and Mr. Valdez told me this was refundable if I called Verizon. I did call, and it is not refundable.For 40 bucks, dont lie to a customer, Anthony.

I gave it 1 star only to write a review and share my story.. Bad decision on my end to continue with Verizon.. At the Z store which i just found out is Not even affiliated with Verizon!!! I get it I guess.. But Tyler... Such a friendly guy.. Huh.. Did Not tell us numerous things.. Found out i got charged for him to push the on button basicly..for the LG 5 upgrades for my husband and I.. I walked out of there unexpectedly paid $253.26 for upgrades and add a line.. I thought when i got my bill.. It was going to be about $ 204. Uh no $355.00 !!!!!!!Seriously!!!!! Im posting this for the smart people reading, who investigate companies.. I used to Love Verizon for 2 years.. Not one problem.. Great service, LG G3 was the best phone ever. But this location.. Z Wireless.. (I say this with snarling teeth) Tyler left out bery important information about My bill. When im expecting my bill to b $204 and its $355.00. Well yea, Im pissed.. And i feel taken advantage of, and now i gotta either pay $1200 because again, im so pissed i will Leave Verizon, or I just take it up the butt for the next Long 2 years. And tell EVERYONE what happened to me at this Location. Save your Money and Go somewhere else.. The Real Verizon store!!!

This verizon wireless retailer is the worst I have experienced. Im waiting right now and have been for the past 45 minutes without even being acknowledged. Ive watched customers walk in then right back out. Their lack of customer service is losing them a lot customers. I hope they either fix their service problem or close this location.

Best phone store never had any issue better sprint

Excellent customer service and efficient management

Non-corporate store. Came in with issues (known issue to Apple) on my iPhone 7. Given complete BS info by two employees on two trips. Corporate store on L resolved my issue in under 10 mins. Stay away from this location!!

I just purchased the new Google phone here. I know this is just a retailer and not a real Verizon store, but I get much much faster service here than at an official Verizon store.

These gals provide excellent customer service

Ver professional and knowledgeable staff.

Employees are very helpful, knowledgeable and very friendly.

Awesome staff!

Great customer service!!!

Never answers the phone

The worst customer service! Manager Tyler is ignoring my calls! They owe me close to $700 .00

Friendly associates ...