We have used this company probably 10 times and our most recent time, we booked a package (air, hotel, and rental car) for San Diego. When we got to San Diego they told us that our rental car hadn’t been paid for. Vacation Superstore (etravel) claims that if you have any issues to call their office and they’ll take care of it right away. We called on a Saturday and couldn’t get anyone to call us back for over 2 hours! We were stranded in a different state with our 1 year old daughter and no rental car. The owner, Jack, who booked the trip was supposed to call us back that following Monday but we never heard from him. I also tried emailing him but got no response. Please beware of this company. We have always used them but after this last time it is apparent that they have lost touch with the business. In addition, they are constantly are trying to get people to come work for them and can’t keep their employees, which is difficult if you like to work with the same person that you trust with your trips. All in all, if you have any issue with your trip just be aware that you will not get any response from them.

We had never used a travel agent before and turns out we should have kept it that way. This was the worst experience. We knew that some personal reasons might cause us to need to cancel our vacation so we made sure to ask if a refund would be possible before booking. Becky told us that we would receive a refund on the hotel and car rental but that the flight would become a travel credit. This was perfectly fine with us so we went ahead and booked. Well life happens and we did have to cancel. We knew several weeks before the trip that we needed to cancel and we were told that we would not be receiving a refund and that there’s nothing they can do. We were told that the policy had changed with the company they do their booking with. How convenient that it changed right when we needed to cancel and get our refund. Even the manager was not kind or helpful about this situation. I would definitely recommend not using this company. Unless you like headaches or have a life time supply of Excedrin.

They must not want any new business… First I filled out the free price quote on their website and never got a response. After waiting a week I tried calling and directly emailing them and I still never got a response. But after reading some of these reviews it looks like a dodged a bullet!

My go to for travel...Becky Rutherford has always got me great trips an advice

Have booked many vacations over 15 years; always a positive fun, and affordable trip

2nd trip planned through Pamela at vacation superstore. Nothing but the best service!

Always a great vacation.

If I could do zero stars I would... we had booked a trip to Jamaica through the company in November for the month of May. Well obviously unless you’re living under a rock the world is going through a pandemic crisis. We were dealing with an employee called Janelle Wilson. And she was no help. Obviously we had to cancel our trip... because hi, COVID. She at first explained we could not get a refund and may even have to pay more for canceling. If we could have traveled we could have gone. After a lot of back and forth we got the okay for the refund. Well it was DEPOSITED into someone else’s bank account. When we asked to speak to someone else about the situation all we got was the run around. So it has now been 5 months with no refund or real explanation. If it was a mistake we would have understood and could work together to correct it. But instead we’re just out money with no explanation. DO NOT BOOK HERE!!!!

I called three times trying to book a trip and no one ever called me back.

Contrary to the other reviews, I have had nothing but success planning vacations with Vacation Superstore. They have planned 2 trips to Mexico and 1 to Jamaica for me. 2 of which were for large groups (20+). I have worked with both Jack and Vicki and have had great experiences every time. They are easy to work with and help you find the best value for your budget. I recommend them to all my friends and will continue to use them for my international vacations :)

Very helpful and has the best deals !

At first, it was a standard basic transaction based off our wants and needs. But as everyone knows, COVID appeared making traveling difficult, complicated and worrisome. We had a Jamaica trip planned for April, reached out to our agent Becky and she advised she had clients there and all was fine, she just got back from Mexico etc, encouraging us to still go, even though the experience more than likely would not have been the same and we could have also had issues crossing back into the United States, contracting COVID. WHO KNOWS as this was unforeseen and unplanned.She gave us an option to reschedule and advised we could get a resort credit. Little did we know, a few days ago we JUST found out since we chose that option it is now unrefundable and if we do not travel our new dates picked in November due to COVID once again, we have a penalty of $200 and we do not get a refund instead a travel credit until December 2021.It is very clear this company is NOT customer led, they strictly care about profits vs the well being of there clients. If it weren’t due to COVID we would have already went on this vacation. Becky advised a few days ago again she just got back from Mexico...it seems she goes there every time we have a concern to reassure us. Jamaica currently has a travel curfew in affect 9-5, they require tests to get in, masks, different protocols etc due to COVID, no one in there right mind would want to travel out of the country with all of this going on, who knows what will change and what if we don’t meet the requirements, we either miss our flight and are screened either way or on the way back we are just stuck in a different country until those are met. INSANE!!! The other people in our party luckily went through another agency and got a full refund even after rebooking. You go on a vacation to get away from every day life, not to have to worry about bringing your masks around a resort. On top of concerns with traveling, we also have kids that we could come home to and have to be quarantined away from them. Overall, this has been a very unpleasant experience, a bunch of back and forth, miscommunication, misinformed, with our options not being fully explained. This company does not have the customers best interest in mind, they would rather keep the money that was paid as in “credit” for what will be 2 years vs giving us the opportunity to rebook when COVID is situated and we will have a pleasant traveling experience vs a vacation and money wasted at a resort out of the country with restrictions. On top of that, so much has changed, the agent never discussed us not being able to cancel once rebooked, if we reschedule again, which will more than likely happen due to COVID, who knows what the next change will be. We will never give thought to using this company again. They are not customer oriented and they are not doing the right thing. This is an unforeseen circumstance out of anyones control!!!!Update - no one additional has reached out. Needing someone to contact me in regards to this

This was our first time using a travel agent to book a trip. We are going to Mexico for our anniversary and wanted help with flights and the hotel stay. In the beginning the process was seamless with booking our travel, but after trying to reach the travel agent multiple times with questions and never getting a response we started to quickly change our opinion. We were also told by our travel agent that she was going to get our travel package upgraded (at no cost to us...) for our anniversary. Then after speaking with another travel agent at a different agency who reviewed our itinerary we found out she not only lied about upgrading our travel package she also booked our flights incorrectly. When this was brought to her attention she was non-apologetic and dismissive of our complaints. When we asked how she was going to rectify the situation we were given a $4 parking pass to put towards our parking at the airport. (Thanks, ;-) ) Sadly, this company and some of their employees do not care about having a negative reputation or giving poor customer service. They only care about their bottom line and making money off their customers. To anyone looking for a travel agent: I would suggest you AVOID Vacation Superstore and find a company that truly cares about their business and the customers they service.

Reading the other reviews and I agree. It is who you use. Had great success with the last person who helped me. Now I know who to contact. Tried one of my favorite agents from another company and she couldnt begin to get close in price. Will be using them again. I love the emails sent to me each Monday morning. It gives me ideas of different places to travel.

Called them last Monday and asked to speak to someone that could handle vacation for a group of 16 to cancun. Four families of four each. Spoke to Vicki and made appointment to see her that afternoon. Desk was a mess and seemed like she couldnt get me out of her office soon enough. Gave her a budget of $25000.00. She said Monday is busy so something out to me by Tuesday. On Thursday when she finally sent me some info most of which was not what I asked for I was talking to another lady at different travel agency who got information back to me in a couple of hours not four days. Worked with two ladies at this agency and they were super and today one week after contacting Vicki without any kind of followup contact from Vicki I booked with other agency for around $25000.00. They were great and I will be giving them a five star. I guess the vacation superstore and Vicki are not so super! Terrible way to run a business!

If i could give zero stars i would. Ronna Howell and her supposed manager Jenny, are completely unprofessional. I have tried for over 6 months to get a wedding booked for 10 rooms and flights. 6 months! and they still cant get it correct. Charged us for incorrect amounts, put wrong couples together, overcharged everyone, delayed refunds after they screwed up for a second time. BUYER BEWARE. DO NOT USE THIS COMPANY. they have added unimaginable stress to the process when i could have done this myself in one day. the only reason I used them is because they assured me they could save money. Turns out the cost was the exact same as booking with the hotel and airline directly. PROCEED WITH EXTREME CAUTION. In fact, just dont use this company whatsoever.

Always the best deals for vacation packages. Very helpful and prompt.

I have booked 3-4 trips with this company and have been happy with all of them. They know their stuff and even when I have experienced weather delays, they are there for me to call anytime. I wont go anywhere else.

Great deals and great people!

Poor customer service after my last trip. Their trip insurance and what the agent tells you arent true. They only refunded less than half my trip. Very disappointed in this trip experience.

Ashley got us a hell of a deal on a trip to Cancun in 2018. And was very patient and helpful during the process of planning our trip.

We have used these superstars for at least 10 years! They have booked flights, hotels, transportation, and answered endless questions about all our travel destinations including out of the country. Do not hesitate to use any of the travel specialists or to talk with the owners directly. These are great, hard-working peeps who just want customers to be happy.

They took care of my last minute needs promptly & efficiently.

Ive been using Jack and Karen for years. Ignore the bad reviews, - and- ask for Jack or Karen. They are the owners. They will take care of you. Weve used them to go to New Orleans twice, Mexico twice, Italy, and the DR. They price match any deal, as long as everything is the same(same hotel, same flights, same airline, same cancelation policy).I like to use Jack vs online because if something goes wrong, Ive got someone to call. If the AC is broke in my room, Jack gets me a new room without me having to have the hassle myself.Ive referred family and friends and he always takes care of everyone.

I have booked at least 12-14 vacations with this group. Everyone has gone perfect and as scheduled. (Even a trip to London & Rome).Highly recommend!!!

Great service and prices! The staff at eTravel Omaha really helped me feel at ease on my first international trip. Definately will be booking with them again!

Booked a cruise & had nothing but troubles, after the 3rd agent, the owner took over. He also messed up the flight plan. Had us fly from Omaha instead of Denver, then had our names wrong. Would have been less stressful going through Travelocity. I asked for some type of apology & got nothing. They said...these things happen!!

Vacation superstore has been my favorite place to go 4 my last 4 times me and my family have gone when we go to Jamaica my agent is Jenny she is the. Best and shes helping us to go back in 2017

Jack is very knowledgeable at his job this is our first trip and he has made this so easy and the price is awesome. ✈✈😁😁

I contacted this company to book a flight and spoke with Vicky. I told her I needed a flight to the Bahamas. Mentioned I was looking online and suddenly most of the flights were gone and I decided to book with an agent instead. She set me up and I mentioned to her that I could never once find any of the flights she booked us on. She told me she has access into the airlines system and sees more than I would. That should have been my first clue that something was wrong. I will take complete ownership in my part of not looking over the flight she booked. Yes, that is my fault as she booked our flights to Nassua and not George Town. There are several parts I have a problem with. When I called her to tell her what I noticed she immediately told me I told her Nassau. I wouldnt have done that as I was never looking at Nassua, always George Town. I may have said I need a flight to the Bahamas but after telling her where we were staying and her being a travel agent she should have then asked me if I wanted George Town or Nassua. Nope, she just told me I said Nassua, which I didnt. Again, I take the ownership that I didnt look at the exact itinerary, I assumed. Never once did Vicky say sorry or try to come up with a solution to help me. She got very short and rude. I asked her what I could do and I was also looking on priceline for flights. I found a flight I needed and told her what it was. She couldnt find the same flight. I finally had to tell her to cancel my tickets and I would book on priceline, which had a 24 hour cancellation. After booking on priceline I calmed down a bit and started looking at options. I realized I could change the tickets for just a return flight. I asked Vicky to make this change and it took her two days to finally get it done. She never once responded to me that it was complete I had to call the airlines to find out. There is so much more I could say but in the end Vickys customer service is horrible and she is not helpful and never responds back to you. Maybe others in the business are good but I would stay clear of Vicky.

I booked a vacation April 6th around 12pm, for September 6th through the 12th, with Vicky, who was not very friendly to begin with nor informative at all. I put a $400 deposit turning down insurance because I figured it was only to do with flying coverage; lost baggage. Vicky informed me it could be added later so I wasnt too worried it and never mentioned anything about the insurance also covering cancelation. My husband and I are not big on traveling, we were just getting started. This was going to be our second vacation with etravelomaha as we were extremely satisfied with their first services last year, 2017, for our honey moon. Anyway, Vicky never sent me confirmation paperwork and I waited till the end of business day. I wasnt able to call back and request my paperwork till the next day, Saturday as Vicky informed me they closed at 5pm Friday. When I called on Saturday and spoke to someone else, she sent me my verification paperwork at 9:43am. I was at work during this time so didnt look at it till after 6pm with my husband. We were extremely excited. on Tuesday, April 10th, we found out we were pregnant and had to cancel our trip because my Dr. demmed my pregnancy as high risk due to medical conditions. When I called Vicky back, she stated the $400 would be non-refundable. This was the first time I heard about it. Again, we dont travel much and were not sure of the rules behind, plus looking at the timeline Vicky did not send our confirmation information and me calling the next day to request it, we did not have enough time, 24hrs, to even consider asking about cancelation policies. Its also not okay that Vicky told me the insurance could be added at any time. Vicky stated she would check with American Airlines and see if they would refund. She never called me back, I had to call and see what happened. Vicky told me they would not refund. I ended up asking for a manager, and was transferred to Jack. I left him a v-mail, but he never called me back. I had to call again till I got him on the phone and he pretty much said there was nothing he could do, didnt take ownership that Vicky failed to inform me the $400 would be non-refundable if we decided to cancel, failed to send me verification paperwork where it actually gave that information, and that I didnt even have time to review it till after 6pm with my husband. I informed Jack that I wasnt able to travel because my pregnancy was classified as high risk and my Dr. did not allow for me to travel. I have a Dr.s note stating I cannot travel, but all he said was to email American Airlines and they may be able to help.It sickens me that neither Vicky, and especially Jack, a supposed manager, showed any sort of empathy about how the whole interaction was handled. I blame Vicky, etravelomaha, for not being clear about the cancellation policy and then telling me I could add the insurance later, which was was a lie. I wanted to continue doing business with this company because we loved our last vacation and everything was handled well. We are young and just now starting to travel. I cannot travel because of a medical condition, but what really pisses me off and makes me see this company as dishonest, is that they failed to explain all rules and processes within a timely manner. They told me to figure it out and go through American Airlines to dispute. I reached out to American Airlines and they did nothing. I had no knowledge the tickets were nonrefundable because Vicky failed to mention that. Now I can’t travel because of a medical condition and cannot get my $400 back.

Two days ago I called the vacation super store looking for accommodations in Fiji for May. Jean was incredibly unfriendly on the phone. A day later she called me back and told me she could not find anything open off the main Island due to the storm that came through a couple weeks ago. I mentioned that Beach comber island resort was open. She said they were not open until late May. I just called them and they told me they will be open March 15th. I also found many other places. Im guessing she could not find any places that would be commission ableFor her, so instead she lied to me. Bad way to do business.

Hassle Free, Great vacation!

I always use them. Never dissappointed

Alicia is awesome A+

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