Mark called and was very informative and easy to talk to. Im not real computer literate, but Mark made it real easy to go through my problems and come up with solutions. I appreciate my company using The Purple Guys!
Josh listened to me without assuming that I didnt know anything. He walked me through things that I had already done, but not in a condescending way. It was really great working with him. He has a great customer service attitude, AND he solved not only the original problem, but a secondary problem that came up because of the first.
It is such a pleasure to work with Network Tech. Their technicians do a great job of fixing and solving problems, but they also take the time to walk you through the steps so you know what to do next time. Thats what Josh T. did last week when I needed help transferring a large file from one drive to another after trying several times myself. He was pleasant, courteous and full of patience. It is really assuring to know that any time you need help, have a question or a problem, you can ask Network Tech and guys like Josh T. will be there for you. Thanks, Josh!
Always good! They are so courteous & knowledgeable at getting the job done and our system back up and running! Love these guys!!!
Network Tech is always professional, prompt and friendly when working through our IT issues. We appreciate their skill set and eagerness to resolve problems quickly.
Problem occurred after hours and remote from office. Mark was right on the ticket that evening and gave me a work around until Josh got in the next day during day shift. I love talking to and working with Mark. He makes my problems seem trivial, especially when it is after hours and stress is high.Josh was very apologetic, but clearly an unforeseen consequence of quickly solving another ticket earlier in the day.Josh got it resolved early the next day, and followed up proactively to make sure it worked at office and home.I never lost any time or productivity, even though it was after hours.Love your Techs!!
The technical support people are friendly and knowledgeable. They take ownership of your problems and resolve them quickly!
Bruce worked over an hour with me trying to resolve my issue, we only quit because it was well after 5. Josh picked up first thing the next morning and resolved my issue. what a way to tag team. These guys rock!!!
Network Tech is very efficient and thorough in their assistance with any computing issue I have had. Thanks Network Tech.
Issue was resolved fast and quick. Thanks
Scott was a pleasure to work with, the whole team here is dedicated to service!
They are great. What more can you ask for but someone who loves what they do. An amazing team
Fantastic people to work with....Amazing Customer service....
Love my IT guys! Never condescending and always quick to help! This service ticket/question was answered and resolved within 10 minutes.
Network Tech once again blew me away with knowledgeable, personable, and just awesome technical assistance in setting up home office equipment! I SO very much appreciate the manner Mr. Waye helped me; its like, he (and other NetTech people Ive dealt with in the past) fully realize that as a public servant, I am SO not a techie whiz! And never makes a person feel dumb about questions or comments regarding getting stuff fixed or set up. THANK YOU!!! :) And having Bruce answer the phone-hes been PHENOMENAL in the past helping me with connection issues-well, its just an awesome experience! :)
I let Scott know that I got it to work that morning, but he still did some checking to make sure that everything was ok. He let me know to reply to the ticket if I had further problems - he was GREAT!
Bruce always goes the extra mile to take care of our IT issues promptly and correctly. By being knowledgeable enough to deal with the issues, our down-time is minimized--unlike some past IT techs who take the trial and error approach.
Scott always takes very good care of us. Very responsive and patient. Great service!
Very professional, friendly, and got the job done, ty all that was involved
They always respond and help us no matter our issues! Very proud to have their help!
Professional and responsive to a difficult problem.
Friendly & efficient service!
Really helpful and friendly!
Network Technologies is a fantastic company! The reason is easy to understand, they simply do what they say their going to do!
Great work environment and help staff