Im really upset 😡 whit this people work there I call to get information about packages and they actitud doesnt help they need to train better used to. Be good place and very friendly I sure fire them and get new people

Doug OMeara is the best Store Manager and has excellent employees at this store. For the past year, 2020 - 2021, I have been in this store almost daily, using their computer, printing up items, and mailing packages. Every time I go in this particular store, I hear and see what goes on with myself and with other customers. Each and every time the employees have been extremely efficient, quick and professional. I have been to other UPS stores, and none are handled as efficiently and professionally as this store. I am always amazed how smoothly this store runs - with all of the countless services which they provide. This is a GEM of a UPS store to go to. I hope they are always here to provide their excellent services to us!

Employees always seem friendly and efficient enough, but store needs to open at scheduled times. Waited 20 minutes past the posted time this morning and finally had to leave.

Would have given half a star if I could. Seems like the experience of many others echoed mine. Rudest store person I have ever had the displeasure of dealing with, and he said he is the Manager - guess he slept through the customer service part of the curriculum. Will never go back there - the only reason I did was because they were holding a package for me. In contrast the service at Postal Annex is 5 stars!

I saw the other reviews, but I have to say, I have never had anything other than good, helpful service from the folks at this UPS Store.

Was unable to drop off a package as they closed early. An employee (who has been rude on a previous visit) was very rude to me and another perplexed customer who like me had left home in the rain, during a pandemic to simply drop off packages during posted business hours. As a final insult this employee actually gave us a mocking wave as he slid shut the metal gate within the locked store. Amazing.

A complete nightmare of and experience. I shipped an international package , the young man helping me struggled didnt seem to know what he was doing, I asked about the declaration form, he acted like he know and told me not to worry.. a $20 jacket and some personal belongings. after paying $39 to ship, without out the proper shipping method they are asking for $43 more on the other end to deliver. My flmother is in a hospital..I have been calling UPS for 4 days cant get one person to give me a straight answer, been transferred more times than I can count, I have gone back to the UPS store to email a declaration. should have been done in the very biggining..wasnt received,, called the UPS store gave a new email per UPS customer service .. nothing has been resolved package is stuck in Canada. UPS wont deliver my mothers $20 jacket and adress book..a nighmare that could have been avoided if they just trained their employees properly or the employee just asked some one else, that he needed help and wasnt sure of what he was doing. The ripples of badly trayed staggering go deep..my mother may have lost all her phone numbers and all her friends for that matter since she has alzheimers and her friends dont know where she is, they dont know shes in longterm care now. What a nightmare!! if they just trained people correctly..I will never, ever use UPS again!!!

The employee I just spoke to on the phone this morning was beyond rude and unprofessional. When I asked for his name, he hung up on me and then would not answer the phone. UPS says the store is privately owned so my only recourse is to go in person and hope the manager is in. Considering how rude the employee was, I will not subject myself to this, especially by a man. I will call another day. Nobody should treat people in the manner he did, especially if they work with the public. My actual issue was resolved, but the way I was yelled at and talked to, I will NEVER go to this store again.

Karen is always super helpful and I appreciate having them so close to my home for safe delivery of my packages.

At 9:20 Saturday morning. the Pacheco UPS STORE still hadn’t opened. the sign in the window listed the hours as 9 to 5. Another customer who was waiting told me that she had found this store closed when the posted hours said it should be open, several times before. This is unacceptable. I work in THE CITY 50+ hours/week. I may have to relocate my mail handling service to the Postal Annex, which is nearby.

Best ups store ever. They never nickel and dime you like the downtown one, and they are always kind & helpful.Updated review. Still fantastic service over and over again. This is our store:)

Friendly Staff, Easy and Convenient !

At the busiest time he ( Johnny) was sitting at the chair browsing and texting on his phone . Seriously UPS !

Staff was very nice! Helped my wife with several Amazon returns. Hassle free and nice folks!

Very friendly staff and fairly good service. I believe they are understaffed though. If you arrive at a busy time, say lunchtime, expect a long wait.

I went to this store for Notary and Fedex services. Notary document was rejected by the State because of the Notary fault which they admitted.Notary was done again, but they refused to do same FedEx service which I paid $60 previously.They are not responsible for their job.

Very helpful staff.

This UPS has the worst/rudest customer service rep I have ever encountered (Peter). I will never go this UPS store again.

Long waits if anyone has a problem, usually only one person at the desk taking their sweet sweet time

Waited and waited and store didnt open well past its posted time.