I was sent here by CarMax, my coolant kept leaking, it had to keep being filled nearly every other day. Well we were told they couldn’t find a leak. 2 weeks later we took it to Take 5, for an oil change…GUESS WHAT?! Take 5 found the leak. We now took my car to a dealership. All because this auto repair shop is too lazy to do their job. I have a strong feeling they didn’t even check for a leak. My car is under warranty, fortunately. But that’s not the point.

I stopped by today to ask them about an issue with water leaking from the dash onto the passenger side floors- not expecting anything but to get an appointment for later in the week. They were honest and treated me like family- a wee bit funny too! I like that in an auto shop- they talked through my issue with me, answered my questions ,and told me exactly what they were going to do. They went out of their way to help me out and I most certainly will be going back!

I went there in the afternoon before work and filled in the form, which said:Check list... I asked for them to check my oil. They charged me $36. I wasnt called or asked if I wanted it. Later my boyfriend said he put in new oil.I told the man I wanted a state inspection. I did not see it on the form. I would have though they would have called me. NO...So now I am going somewhere else. The people who worked there showed complete disinterest. As a 70 year old women, this is terrible. There is no customer service and no one to hold them accountable.

Ive been going to Speedy in Norfolk for years, they have always been customer oriented, trustworthy, and friendly. Jim does a professional job managing customers and making sure everyone is taken care of, have never been disappointed and will continue to seek them out first, highly recommended.

Good service. Good people. A lot of customers because of that..make your appointment and keep it!!

This company was very rude to my grand daughter who had taken her vehicle in for a state inspection. They gave a rejection sticker because they said she had too many lights. She covered the after market lights as suggested but when she returned they disconnected the lights that were factory installed on the Jeep. All the Jeep’s have these lights. They don’t listen and talk over you when you’re talking and trying to make a point. They were also laughing saying “I don’t know “when asked a question . They are unprofessional, intimidating to young females and go over and beyond to inconvenience clients.

Cory and these guys are top notch. 100% straight forward and honest on top of being great mechanics. No hiding anything here. Repeat customer and will always use these guys anytime I need maintenance done.

High pricing but good fast service

Great staff and wonderful service will always bring my car here

I took my car to speedy a few months back for inspection. I had specifically asked them to change positive clamp on battery. A couple weeks after getting car back and spending almost 1600 dollars I would be driving down the road and my car would shut down. So I call up there take my car back and come to find out they didnt even replace the clamp so when I went back they act like theyre doing something for me and put a new one on which was suppose to have already been done. I was charged for it. So after they put that on I was still having the same issue. I take it to advance auto to have battery and alternator checked. And low and behold the clamp the had put on there was broke in half. I was lucky I wasnt killed cause I would be driving 55 meph and my car would shut down. No lights no Hazard. Nothing. So be careful

My car is still not fixed. Spent $300 to walk away with the same problems. The man behind the counter was extremely nice and friendly. Which is why I give 3 stars

Ive been going there for a few years now. Everyone is great!

Called and made what I thought was an appointment. Was told it wasnt, by the guy I actually talked to, and was told I couldnt be helped till Monday.

Fast paced and they work with you through any problem

Very friendly manager, very respectful, and good service. Manager made sure I was taken care of. I reccomend Speedy Auto if you live in Ghent or the nearby area.

I pulled up to just ask for a little air in my tire but they went the extra mile to locate a nail that was in my tire and quickly repaired it in three minutes complementary! I am so amazed at how kind and efficient they were! Quality service, and goes above and beyond! Will definitely be returning for further car needs!

Got my Tesla Model 3 inspected here. They make Speedy Gonzales look like regular Gonzales. 👍

I absolutely love jim and staff the only place i go to get service

Good spot to get your car fixed

Dustin and Jim are awesome. Dustin takes time to explain and show you everything. Been to numerous auto repair shops, used to work in one, and he is the best. Only place I will take my 88 Land Cruiser.

Free check up here. Honest, friendly and dependable guys in this store. Took my car for a quick check up. They fully inspected it for free, provided me with details, recommendations and estimates. No other store do this. Thank you speedy.

Fixed my flat within 30 minutes on a Saturday am and were very friendly. Will definitely be back!

A huge waste of my money and time they messed up my car even more than it was already messed up. Unprofessional.

Been going to Speedy Auto for 20 years now. Great customer service and great work. Very knowledgable shop and they dont try to get over on you.

The service Ive had here has been nothing short of absolutely professional. They are polit, quick and are willing to answer any and all questions you have about any service they offer. They dont try to sell you something you wont need. I recommend them for any quick and major service you need done on your vehicle. Jim is a great manager he will take care of you.

Great service. Eric really wanted to make sure the alignment was perfect and told me to come back till it was.

I came here for a bit of work, and the communication and pricing was great! He told me everything up front, very friendly and informative. Prices were also told ahead of time so no surprises, and the contact by phone to keep me both updated and to answer any of my questions was great. If youre looking for a mechanic that will treat you like a person instead of just another customer, and will help people even if their not very savvy with automotive knowledge, theyre great! I reccomend them for anyone.

The new management here is fantastic. I had a brake light go out the day before a long road trip, and Jim provided excellent customer service, good repairs, a good price - and they definitely live up to their name! I really recommend making an appointment - they honor them, and yours becomes the next in line ahead of any walk-ins. Ill definitely be taking my vehicle here again.

Jim, the shop manager, has always been great!! Very friendly and personable!! All the techs that work there are friendly and greet you with a smile on their face when they say hello to you in the showroom. I would recommend this shop to anyone who asks.

Most dependable and honest repair shop I’ve been to! Wouldn’t take my vehicles anywhere else! Jim, the manager is great!!!

They are reasonable and honest.

Hands down one of the best shops in town. We’ve had work done on several of our vehicles and it’s always been a pleasant experience. Ask for Cory when you get there, he’ll make sure you’re taken care of!

Love it

Always great service

Quick oil change, great quality, great customer service, and low prices.

This place is honest I was upset w them w my state inspection because they failed it but they have to do their job. Its for safety. Also we wouldnt want to lose our job for not doing it right so the same for them. I got everything fixed that they had listed went bak and Im happy now.

Took my car here for a alignment. It was pulling to the left. I was scared a shop would try and add things to make more money off of me. This shop didnt do that. They did a great job on my alignment. Ill definitely be back.

I went there at the last minute to get my car inspected. It was late in the day when most places wont even take you. They inspected my car and did very quickly. Great customer service.

Awesome service advisor and people were very helpful. I went there afterwork and they fit me right in at 4pm just to help me out .definitely will return and refer all friends

Horrible, stay away at all costs. The Lead Tec will contact you and tell you that you need all kinds of unnecessary things done to your vehicle. He is deplorable. We broke down on the highway, were towed to them. The Lead Tec told me that to fix the truck, he needed to do a complete tune up, then change the coil packs, then do a compression test, then change the oil. When we checked the truck, it indicated that the VCT solenoid was bad. We changed it and every issue was resolved. This guy is a criminal. We turned him into NAPA and hopefully they will pull there affiliation with them.

Great auto care, efficient and friendly

Came in based on recommendation from my sister, turns out she only dealt with previous mgmt. Called 10 days in advance to make an appointment as I was flying in to pick up a car I wanted checked out and the air charged. Dropped off the car the night before. Called for results and theyd done nothing, as they didnt know why the car was there. They rushed it through so I could pick it up the next day, and I was charged $60 in labor, and $106 in parts, *and they accomplished nothing with the car*. Whatever with the $60 fluid check and assessment, but $106 for a single air charge so they can tell me its the compressor? Ridiculous. Twice the price of a successful charge, and they reccomended I have another shop look the car over when I get home. By someone competent? You betcha. Most expensive NOT having fluids changed ever.

Best service ever the first time Ive ever had my car serviced there and it is now going to become the only place I have my car worked on the manager was excellent honesty and integrity is very important to me and thats what I experienced

They should take speed or speedy out of the name. They are slow.

Great place to work with. Cory did a great job on a few of my vehicles with prompt and professional service.

Good quality car service and fantastic customer service!

Reggie is so polite. Helpful. Get you in & they get you out.

Super speedy place. Fixed a major problem in an hour, they also have very Good prices. Mr. Reggie is a very nice man, and the rest of the staff are very friendly as well!

Great service no surprises

They have always been there for me as if they were family and they saved my life. I had 2 exhaust leaks their customer service is outstanding and I would never take my car anywhere else.

Great honest people taking care to make cars safe and reliable.

This dude failed my 2017 car for a ton of bs reasons. Granted I didnt have. Tail lights which I understand but he also failed me because my tires rubbed the plastic a little bit on the front of my car. His solution was to quote just put smaller tires on the front and bring it back and Ill pass you and you can put the other tires back on considering I drive an all wheel drive vehicle it is very bad to drive with different size tires you can burn out your transmission. Probably a terrible mechanic if he doesnt know that.

They squeezed in my alignment before close. Super nice folks, fast, and a really good price. Thanks y’all.

They sold me two VIP Customer Care Cards, with a total of 14 oil changes, 4 inspections, and much more. The card states in bold, no expiration date!Now they say the new owner isnt honoring the cards. Im out my money.Theyll never see any more business from me.

I have been getting my car fixed there for of years and I trust them!That is very important for me as a women to know that if my car break down I know that they will not take advantage

First I want to say I have been coming here for years. I went in for an inspection 2 weeks ago. I called before coming and was told there was like a 2.5 hr wait. Ok fine. I go there and I was car #4 for inspection. I saw other cars going before me, fine I knew they could be getting other things done. 4 hours later I ask manage, I explain that i was just checking because I saw that i was next for inspection but a ticket behind was put into the inspection bay. He told me with his nasty nice attitude that they were getting different things done and inspections are being done in the far right corner. I said ok. I wasnt sure. After his rude explanation. A few minutes later he yells out the a mechanic to just take it out. I was sure which vechile at this time, but it was the one in the Inspection bay. Oh then next mine was pulled into the same bay that I was just told that inspection werent getting done in. So my car was inspected and I also got an oil change in about 30 minutes. Do now at 4.5 hours later I was rejected for one tire and they saw I had nee brake work done and said that one brake line had a twist in it. I saw it and it was definitely a slight curve not a twist. But ok fine. So when leaving I got in my car and it is hesitating to move when pushing the gas pedal. Or riding real different from when I drove it there that morning. I didnt say anything that day because I knew I had to return for re inspection. I returned and was presented once again with this manager that clearly needs customer service and communication skills training. I asked again about how long and somehow we had another conversation and the way he responded or spoke to me was not very professional. Maybe it is his personality that he feels that he can talk to people any kind away and that he is the victim with anything you ask him. Just so defensive and aggressive for no reason. I say him go outside and begin talking to the mechanic outside about our conversation. The mechanic was just standing around and Jim I think that is management lites a cigarette. At this point, I could not trust them being that something happened to my car 2 weeks ago and they out there talking. Needless to say I left without getting my re inspection. So upset and disappointed. The new management and mechanics are awful. So go at your own risk. Reggie and there was another mechanic that was there, that I dont see anymore was Awesome! I trusted their honesty and work to my vehicle. I feel like the new ones are doing this to your car and failing cars for things that arent even in the regulation guidelines. The other mechanic I was talking about I think was assistant manager to Reggie, he didnt talk that great to customers either but I feel that he honest and better than what is there now. There is one young mechanic still there. I love his work ethic and I wish him the best. But I definitely will not be bringing my 2 vehicles back for regular maintenance and oil change to this store. SPEEDYS, not anymore.So go at your own risk! It use to be a great place for auto work and great service but not anymore!

Called with a question and got no direct answer and was discouraged from bringing my vehicle in for overnight drop off. Will not be recommending this place.

I DRIVE A MERCEDES S550 AND HAS ALWAYS TAKING IT TO THE DEALER FOR EVERTHING BUT I HAVE TAKING MY OTHER CARS HERE BUT DID NOT KNOW IT SWITCHED MANAGEMENT SO I STILL TOOK MY CAR HERE FOR INSPECTION AND IT FAILED NO BIGGIE I FIX THE ISSUES WITCH WAS THE RIGHT FRONT WHEEL BEARING AND THE LEFT CONTROL ARM. JIM THE MANAGER TOLD ME IT WOULD COST ABOUT 1,050 TO FIX THE PROBLEMS SO I WENT OUT AND BROUGHT THE PARTS MY SELF FROM BAP GEON THE COST FOR THE PARST WAS LESS THEN 150.00(WHOO) JUST SAVE ME SOME MONEY CALL JIM HE SAID THEY WILL PUT THE PARTS ON FOR 468.97. GREAT I SAID ILL DROP IT OFF ON MAY 29 SINCE I WAS GOING OUT OF TOWN AND HAD RENTED A CAR FOR THE TRIP HE SAID OK BUT BEFORE I COULD EVEN GET INTO THE HOTEL ROOM I GET A CALL FORM JIM SAYING THAT I NEED ROTERS I SAID HOW MUCH FOR THAT HE SAID ABOUT 249.00 PARTS AND LABOR NOW IM OUT OF TOWN SO I CANT GO GET MY PARTS SO I TOLD HIM OKAY HE SAID BUT I DO HAVE A LIITLE BIT OF GOOD NEW THE BEARING YOU BROUHT YOU CAN TAKE IT BACK TO GET YOUR MONEY BACK BECAUSE YOUR HUB IS REPACKABLE I PAID 40.00 FOR THE BEARING SO TO MAKE A LONG STORY SHORT WHEN I WENT TO MY CAR MY BILL WAS 1,059.70 GIVE OR TAKE A LITTLE (GEESH) I PAID IT BUT I KNEW THEN I WILL NOT BE COME BACK!!!! THEN I WENT TO START MY CAR AND ITS RUNNING ROUGH REMEMBER I DROVE THE CAR THERE AND NEVER NOT ONCE BEFORE I TOOK IT THERE THAT ANY OTHER PROBLEM EXIST SO I KINDLY WENT BACK INTO THE BUILDING TO SPEAK WITH JIM TOLD HIM MY CAR WAS RUNNIG ROUGH HE SAID BRING IT BACK ON MONDAY WHEN THE GUY WHO WORKED ON IT WILL BE BACK OFF VACATION SO I JUST THAT WHEN I ARRIVED JIM GREETED ME BY FIRST NAME AND SAID LET ME GO GET THE GUY …….. THEN JIM CAME BACK AND SAID THAT THEY DID NOTHING WRONG TO MAKE MY CAR RUN THIS WAY I SAID TO JIM BUT I DROVE THE CAR HERE WHEN I FRIST DROPPED IT OFF NOTHING WAS WRONG WITH MY CAR BUT THE ISSUES THAT YOU SAID IT FAIED FOR SO I ASK CAN I SPEAK TO THE MECHANIC HE SAID SURE SO WE WENT TO THE BACK WHERE THE GUY YEILD OUT IM WASING MY HANDS THEN CAME TO ME AND SAID MY CAR WAS RUNNING ROUGH LIKE THAT WHEN I BROUGHT IT THERE. I SAID MAN I DROVE THE HERE AND HAD BEEN DRIVING IT BEFORE I DROPPED IT OFF BESIDES THAT IF ALL THIS STUFF IS EVEN WRONG WITH MY CAR JIM CALLED ME TWICE WHILE I WAS OUT OF TOWN AND NOT ONE TIME DID HE MENTION ANYTHING ABOUT ALL THIS STUFF YOUR TALKING ABOUT. TOLD ME TO LEAVE THE SHOP I SAID YOU CANT JUST TELL ME TO LEAVE SO HE TOLD JIM TO TELL ME TO LEAVE THE BUILDING JUST PLAIN BAD BUSSINESS!!!!!! I WILL NOT BE GOING OR SENDING ANY OF MY FRIENDS, FAMILY TO THIS SHOP AND I WILL BE REACHING OUT TO AS MANY PEOPLE, NEWS GRUOPS TO EXPOSE THIS ISSUE. BY THE WAY I AM A BUSINESS OWNER MYSELF.

Honest car workshop. When they discovered an unexpected problem with the car during an oil change, they called before attempting to fix it. When I came back to the store to pick up my car, it turned out they didnt need to do the fix. Other places might do the unexpected repair without asking, or do it even if it turns out to be unnecessary.

Always great service and friendly staff.

Jim is the best, hang in there young man

I used to think highly of this place but then they try to get me to fix something for 600 dollars that wasnt even needed for the state inspection until i googled it so i just uninstalled the fog lights and took my ish else where.

Do NOT take your car here for inspection. They failed my car for one of the tires having a plug on the sidewall, but there wasnt a plug on the sidewall. The guy then began trying to tell me that it was too close to the sidewall, so I asked what guidelines he was basing that on. He gave me a printout of something that said, no plugs on the sidewall, but he had admitted that it wasnt on the sidewall when he said it was too close. When I tried to leave without paying because I was being blatantly lied to, he and the service technician got in my face and told me, youre not taking the car, trying to physically intimidate me. They then called the police on me after telling me it was okay for me to leave.

I was told I needed control ARMS. I was quoted $369.00 an arm= $738.00. I went to Advance Auto and paid 139.00 an arm=$272.00. WHAT A RIP OFF! That is a $466.00 Mark up WHY!???! BECAUSE IM A WOMAN!

I went in to get my car inspected, and I have literally never heard of a car failing inspection for why it did, it seemed like they were SEARCHING for a reason to fail the inspection so they could charge me to replace the issue. I told them no, I’ll come back after I fix it myself ($13 for a LIGHTBULB, REALLY?!). I bring it back, and they again said the problem wasn’t fixed and tried to give me a hard time about the issue. I can GUARANTEE you I will NEVER be coming back here.

Horrible service!! I went in for a state inspection came out with damage done to my vehicle!! My vehicle is now jerking! Im almost sure Ed done something to my car as retaliation because I called him out for being a racist!! DO NOT WASTE YOUR TIME OR MONEY YOU WILL BE MAD YOU DID!

My husband took his Camaro for state inspection, mechanic fail car inspection due to tire rod. When car was taken to Firestone to get it fix.... we were told ~no new tire rod need it~ SOME ONE WAS DEFINITELY TRYING TO GET YOU*DONT TRUST MECHANICS IN THAT LOCATION....OR GET SECOND OPINION AS WE DID. NEVER AGAIN....

Workers were very knowledgeable fast funny. They were awesome. I really appreciated the fast and easy experience!!!!!

The customer service is great, they work quickly, and do awesome work.

Dont go here. I have taken my car here a few times and Im sad to write never again because its close to my place of work. Last week I took my Volvo here because it was making a horrible noise at low speed. They told me the control arms needed to be replaced as well as two tires and charged me almost $1,100. After I picked the car up it was still making the noise. I returned it and they made an adjustment and told me it was fixed. It was still making the noise as I demonstrated to the mechanic. Finally they said I needed a CV joint and wanted to charge me almost $400 or so more. There was no interest in refunding me for unnecessary work. I had lost faith in Speedy by this point and took it somewhere else. I’m glad I did.I took my car to Dellingers in Chesapeake. As soon as he heard the noise, the mechanic told me Speedy’s diagnosis was incorrect and the issue was engine related. Dellingers said the noise was caused by broken engine bearings and charged me about $500 for the fix. The noise has now gone. So I spent about $800 needlessly and have no money to buy Christmas presents for my kids - thanks for nothing Speedy.

Crooks. Charged $89 for an oil change. Oil change 29.99 basic, 42.99 mid, 49.99 best on a big sign behind the counter. When asked which type of oil I responded Castrol 5W-20. He said all we had was mobil 1 and pointed to a bottle on the counter. Okay no problem. I come back to my car after they called and told me it was ready and find its still on the ramp. When I go to pay I am informed that it is $89. At no point was the price ever disclaimed to be different than on the sign. He tells me I pointed at the bottle. A closer look reveals $79.95 scribbled in black sharpie next to the black print on a gray mobil 1 bottle. All 3 other customers in the shop were dumbfounded and could not read it either.

Reggie has not worked at Speedys since January please remove his name from your website.

The WORST customer service I have ever experienced! Ed was very pompous and unprofessional! Reggie was very nonchalant. Car pieces were not the way they were when the vehicle came in. Would not ever recommend this place a d would warn you before even coming here. HORRIBLE!!!!

Fair prices and good service.

Great service and good people

Just got service, I will write response later, however so far it great.

I will not go here again. They tried to cheat me on my inspection and told me a bunch of stuff didnt pass, just to try to make me spend money at this shop.

Was quoted nearly $1300 for a radiator that two other places quoted me $585 for. only reason i checked two other places is the first place was too busy to get it done the same day. literally more than double the cost will never consider going here again.

Great service and great people

Exceptional customer service.. Friendly staff, Fast service

Their tech Cory goes above and beyond and got my alignment done spot on the first time. Made sure the steering wheel was straight, too. Some shops ignore that aspect as part of an alignment.

Good prices, fast service & exceptional customer service...

Best auto repair shop in Norfolk. Fair prices and honest work.

I went there to install a new exhaust system to my car, they expent 2 hours working on it so I went to get some food. When I came back they told me that they could not install my new exhaust and they put my old one back on and charged me 75$ for that. Took the same exhaust to another shop and it was ready in 45 minutes.

Extremely rude and dishonest. Dont waste your time or money.

I really appreciated the service, they are friendly.

For my oil change they charged me less than what I was originally quoted for before the job started and it took them less than 30 minutes. Also I overheard that they didn’t charge another client anything for re seating some plugs.

Love the friendly service.

Good prices, fast service. Friendly staff

Good service

Very Friendly and honest

They are very rude! Male I think his name was Carlos was very short on answers and just a bad experience over all.

Walked in and out in less than an hour. Cant ask for more than that when changing your oil.

Didnt even make it past a phone call with these guys. Customer service is required in the customer service industry.

The service is pathetic they just try to mint maximum money from each and every visit.Today would be the last time I had visited them.Feeling Cheated!!

Great place

Great

Very. Very. Very. Very. Very. Slow.

Every time I have an issue with my car, I make sure to bring it to this shop. Theyre very efficient, easy to get a hold of, friendly staff, and they do not overcharge you like most auto repair shops would. I would recommend this place to anyone in need of an auto repair at a good price!