Repairman came on time. He explained what needed to be done to fix my gas oven. He was polite and professional. My oven works so good now.

In the past used this company to repair my gas oven. The guy who came to do diagnostic managed to double cash my check by posting it thru his phone, and when I canceled second charge, they sent my debt to collection. He also did not provide any report stating that he would contact to me later. After waiting for several weeks I contacted Sears repair and found out that the repairman did not even put the report into system. It turned out that one of the parts was no longer available so they refused to do any repairs. Meanwhile, at the beginning of this ordeal, I was forced into contract with them which I canceled immediately after I found out that they offer only their products as replacements, which I was not interested in. Today, I was trying to call them to schedule refrigerator repair, because they were indicated as only closest service, and the woman on phone told me because I canceled their contract last time they cannot do anything for me, and she gave me a phone number of the repair company that located 25 miles away and not at service at the moment. Pretty much, it sound like an extortion. If I do not have a year contract with them (that amounts to about 800), they refuse the service. I thought they service any clients regardless existence of special annual contract.

GOOD JOB, FASP, THROUGH. AM HAPPY WITH THE RESULT.

Glenn was extremely professional. He arrived and did a comprehensive detailed service. Glenn was very kind, and informative. He gave us some great tips on how to maintain our washer & dryer, and a great plus on how to operate our fire extinguisher.

Our Service Engineer was prompt, courteous, knowledgeable, and a general pleasure to deal with. My 6-year old son shadowed and he was very good with him. The tractor is 14 years old, but far better than what I saw on show room floors currently. I was told if I keep care of this tractor I could get another 10 years out of it. Repair was sump gasket - I thought the tractor cracked the block the way it leaked. Very happy with the repair, tractor runs great once again.

I have never had a problem they are always professional and extremely friendly. They take care of business. What impressed me the most on this latest service call is when I called in for my icemaker the service technician discovered that the rubber that goes around the fridge had a hole at the bottom😱 He realize something was wrong when he open my refrigerator and saw that there was moisture on the top and the bottom of the glass. He examined the fridge and found the hole. I would have never discovered it. The part was ordered and he gave me a return date on the spot to put the new piece on the fridge. What is even greater is I learned a lesson that day. There is not supposed to be moisture on the top and the bottom of your glass. Must be air getting in from somewhere. Because of the heat wave and how hot it was going to get, he said it had to be fixed immediately. We were so appreciative, GREAT JOB.😊 I would also like to add to the folks out there, if possible KEEP YOUR SERVICE COVERAGE it has SAVED our family THOUSANDS and THOUSANDS of dollars over the years. Hopefully this was helpful and hopefully I will always have something positive to say about the service technicians from Sears🤗

Excellent service for dishwasher, washer and dryer. The technicians were prompt, very helpful in the operation of all appliances. They were able to answer my questions and give me some advice on the care of the appliances. Hope to see them next year.

Very professional, sufficient and polite. Got the job done fast

Randy provided excellent service. Repaired defective bulb socket in our microwave. He was neat, efficient, and very friendly.

Our water dispenser in our Kenmore Elite French Door refrigerator stopped working. I easily scheduled an appointment online and was reminded by text, phone, and email of the upcoming appointment more than once. The technician called 20 minutes before arriving (within the scheduled window of time) and was prompt and courteous. He quickly identified the problem, had the part on his truck, and we were operational within an hour of his arrival. Our experience with Sears Home Services has always been positive. The cost is comparable to other local companies and the convenience of a fast appointment - both in time it took and the availability of appointments - made it worth every penny. Good job, Sears!

My washer was not draining. I called Sears because I thought a repair person associated with a reputable company would be more trustworthy than an independent person. Sears sent someone to analyze the problem. He concluded that the pump was faulty. A part was ordered and a repair was scheduled once the part arrived. Six days after the first visit a repair man came to replace the pump. He did so. He told me that replacing the pump would not fix the problem--though he had replaced it and charged me over $350 to do so! He told me the problem was actually a clogged drain pipe. I asked if the pump was even damaged. He assured me it was and showed me the pump which he had taken apart. At the time I had a very strong feeling he had damaged the pump purposefully once he realized it was not the problem. The pump appeared fine on the outside. The technician had opened the pump himself and claimed an interior component was damaged. He urged me to fix the clogged pipe before restarting the washer or Id have the same problem.I snaked the pipe. I ran water through it. I reattached all the hoses. I ran the washer without clothes, it worked fine. Once I put clothes in and ran it it stopped and had the same initial problem it had previously exhibited and displayed the same error code. I replaced the the clogged pipe and put everything back together. The washer ran beautifully.I believe the only problem the washer ever had was the clogged pipe; a problem I fixed myself for about $40. I think I was charged over $350 for a part and service I did not require. I would not recommend Sears repair service. I found their repair people to be potentially corrupt and most likely their organization to conspiratorially/institutionally corrupt.

The service person was very nice. Notified me frequently with updates on time of arrival. I was able to get the date I needed for repair.Always a pleasure

The technician, Glenn, was very knowledgeable, courteous, and timely. I would highly recommend him.

Got it up and running and has been working fine.

Repairman was fantastic. Diagnosed the problem with our dyer immediately and fixed it correctly. Repairman was also very polite. Will definitely use Sears repair again after this experience.

The service was excellent......however the price was way too high.

Technician was fine and found a clog in the dishwasher line. Sears on the other hand hit me with fees that are unacceptable. To clear a clog in a line took less that 20 minutes and the final bill. $169. I understand that there is a diagnostic fee of $59 but $300 per hour for repair services??? Really???

I tried calling 2 other appliance repair companies and they never returned the call. I was able to schedule an appointment online with Sears, they showed up on time and the price was fair. What more could you possibly want? I would certainly recommend them.

We appreciated the prompt and professional service. The technician was knowledgeable and really great. Thank you so much.

Repair person came within a matter of hours of my call and resolved the problem in minutes. So overall very efficient and professional. HOWEVER, all that was needed was to support one of the feet of our dishwasher which had slipped off a small piece of flooring that was obviously placed there to align it when appliance was installed. To then get a charge for almost $200 was mind boggling, especially after being told the diagnostic fee was $59. No parts were involved (other than a simple wood screw that I provided) and labor was minimal. So dont rely on advertised prices, they dont mean a thing.

Great Service. Technician very helpful and knowledgeable. He represents your company very well. A true professional.

Sears sent someone to diagnose our leaking dishwasher about 2 months ago. He simply told us we needed to change the detergent we were using, and also (falsely) said it needed a new motor. We said we dont want a new motor and paid the $59 diagnostic fee. We changed detergent, but the dishwasher still leaked. We called Sears again and requested they send a different person for another diagnosis. This time the new guy changed the latch on the door, and the leak is gone. We were happy with the latest repair, but not with the first guy they sent.

Snowblower was running terribly, and it did seem a carburetor problem, It would always start, but couldnt open the choke at all no matter how long it ran. It was also running weak and using too much gas. The technician who came was confident that was typical because of the new gas with ethanol, and changed the carburetor. He knew how to change it, because did it in no time. He recommended adding a gas additive to prevent problems because of the ethanol. It runs much better now, and can take it off choke and have it idle well and run well at full throttle.

Im still waiting for a followup appointment. My preveiously working furnace is now not working. The followup appointment yesterday was cancelled after the tech was supposed to arrive. This was a normal maintenance call, covered by my contract, the technician was knowledgable, on time and seemed to do a good job. My furnace had been working perfectly and stopped working 8 hours after he left. It will be a week before anyone can come an look at it. I dont mind waiting for an appointment to do general maintenance but a week without a furnace in the middle of winter is unacceptable.

The technician came very late in the day. We had to be around all day and only received notification of when he would arrive about 10 minutes before he got to our house. He worked for 15 or 20 minutes. Checked our air handler in house and then said he also did a check up of our outside condenser unit but it seemed very quick and Im not even sure he took the cover off our unit. We paid $140 for 20 minutes of service. Awful high for no real work. Were happy to have had things checked out but disappointed in what feels like less than quality service for the price we paid.

If I could rate them lower and still write a review, I would. On March 23rd, I called and had a technician come out to diagnose a problem with my dryer. It was a hefty repair cost as their diagnosis costs 110 and the drum wrapper was broken (an approx $250 part). They talked me into a whole home warranty to cover the repair and any other issues that came up.After that, for weeks into months, their call center told me the part was back-ordered. They kept scheduling service techs to come to my house and cancelling them. I would call to inquire about the part that I had to pay for in advance, and after an at least ten minute phone call (waiting on hold, confirming my info, asking me questions), they would tell me it was back ordered, that they would get back to me in 48 hours. I was never contacted except for another cancelled service appointment. By the end of April, I finally was fed up and cancelled my service and warranty. They said I would not receive a full refund on the home warranty since I used it. They still have not refunded the part. Im not sure theyve cancelled the order. Last week a tech was on his way to my house. Heres the kicker. I called Samsung. The part was not even back ordered. I ordered from Samsung directly and had the part (cheaper!) in less than 2 weeks, and they got me in touch with a great company (NiSI) to fix it the next day. All in all, Ive spent well over 50 hours on the phone talking to Sears reps, first trying to get my dryer fixed, and then just trying to cancel the service and get my money back. Ive never had to deal with a company so frustrating. How they have such a high rating here is BEYOND comprehension. I hope that I get my money back so I can put this whole thing behind me.

Needed help with garage door issues. Tech was awesome and very helpful. Would definitely use Sears again!!

My Sears Kenmore HE Washer was purchased in Oct 2011. It stopped working a few weeks ago and I called Sears for service who visited 3 times and tried to repair the machine. Unfortunately the results were repeatedly unsuccessful so I went out and purchased a Speed Queen from a local vendor out of frustration. Not having the use of a washer for a few weeks is not acceptable to a modern family! Throughout the ordeal I learned that the High Efficiency Machines have a short life ( 5-6 years) and in spite of the competitive price will cost more in the long run due to service requirements. I am unhappy at having spent $260 fore service and have nothing to show for it. I called Sears and asked if they would apply the money towards a new washer and they told me they could not. I have a few other Sears appliances (dryer, stove, refrigerator, lawnmower) and have lost my confidence in the brand. Unless I get reimbursed for lack of service I will not be a return customer. JAF Cornwall on Hudson NY.

At our last annual service for out Samsung 42 TV, the serviceman discovered an area of dead pixels and we got a whole new screen and electronics. It was like getting a new TV! The picture is much better now.Thanks so much,Judy Blakely

There was a limb on my refrigerator door that was broken. At first I thought they would just come in and replace the spring but after the initial call they ordered a brand new part. the part arrived in one day and we scheduled a tech to come out. the tech was on time and completed the job in a timely manner.

My Technician was Awesome! The best I have ever experienced - very helpful - knowledgeable - and kind - thank you very much!!

The technician was polite, and neat and did his best to take care of the situation in a timely manner.

Had my frig repaired. Vinny was reliable and made sure everything was in working order.Thanks!

Very professional and knowledgeable of products and courteous. I was very pleased with the service.

Tech was unable to make any repairs. In fact, he actually worsened the situation. We are loyal Sears customers and have maintenance plans on all of our appliances - this experience has been very upsetting. Sears Stac department has not been helpful either. Disappointing and still in dispute.

Technician arrived promptly and stayed until the refrigerator was working properly again, quite a bit longer than anyone anticipated.

So happy we had Sears look at our laundry room appliances! Great technician, very helpful!

Adam was excellent. he was professional and courteous.., Id recommend your service based on him

Service man came and ordered part for grill. It came within a day or two. Fast repair. Thanks

Everything went great! Fast, professional and efficient.

The technician was very nice, but my dishwasher stopped draining again 2 days after his visit. I have to wait over 10 days for another technician to come and fix it.

Real nice guy..but the glass is suppose to be FLAT glassnot beveled

Jeff was very professional and completed the repair in a timely fashion.

VERY FAST AND PLEASANT EXPERIENCE. PARTS ARE ON ORDER AND I HAVE A LOT OF FAITH IN THE TROUBLE SHOOTIN OF THE PROBLEM

The worst company I have had to deal with in a very long time. Sears does not show up for appointments, they mislead about times and I wasted a full day with 5 different times (8am to 10:15 pm) they would come and no one shows up. On the sencond appointment day they showed at 5:30 and they didnt fix the central A/C unit. I only gave them 1 star because I could not post this with no starsPlease be aware

The repairman arrived on time and found the problem quickly. My washing machine is operating a lot better.

Highly professional, efficient, knowledgeable, and courteous, his problem-solving skills are superlative.

The repair guys are great and knowledgeable.

The tech was very knowledgeable and was able to fix my problem. He was extremely respectful & friendly and addressed my concerns with sincere concern

Great tech. Diagnosed the problem quickly and fixed just a quickly.

Great guy ,and great job thank you.

Efficient and effective service from a very pleasant technician.

My service provider was prompt and professional. I was a real pleasure to deal with Sears.

Magnificent!!Great job .Service man was outstandingWe purchased your service package.Thank you

Our service guy was on time , polite and thorough.

Waited almost 3 months for parts and refrigerator still leaking and door not closing

He fixed it and so far so good but, too exspensive!!!😟

Service person went above and beyond would reccomend highly

On time, thorough, informative, and very helpful.

The window times were not good despite maybe the repairman being busy, but the besides that, he was cool, explained the damage on the refrigerator and how to fix it.

Professional, quick, on time, and repaired my machine

Horrible customer service!! Dishwasher under protection plan and still not fixed after 5 weeks of waiting!!

Very knowledgable and efficient

The servicemen that performed my yearly appliance inspection were professional and .

This was not a repair it was a maintenance/tune up.

Very good

Great!!