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Go Green Express Home Services
145 S William St, Newburgh, NY 12550, United States
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Ji
Review №1

Before you even consider this company, call an area plumbing warehouse and ask what they think. do some research and on their history. do this before you have an urgent need because thats when they will take full advantage of you like charging $1,800 for a new toilet and clearing a stoppage (my experience). there are many reputable, ethical, hard working plumbers out there, ask a friend or neighbor who they use. if you believe their 5 star reviews, then youre just the person they are looking for.

Ju
Review №2

Technician Casey stop today to give me an estimate for work I need done. He was extremely polite and knowledgeable. W3 talked about the work and gave me some options to consider. He knows his field and assured me that if there was any questions he could not answer he would reach out to a colleague that could. I want to thank him for the time he spent clarifying some concerns.

Sy
Review №3

Phil was beyond satisfactionSkilled full and knowledgeable at what he does. Explained everything in details as to what he was doing. Looking forward to seeing him again.

Ja
Review №4

Phil does a great job and always explains what hes doing. Ive been using Go Green since I bought my house and am very happy with them.

Ja
Review №5

Phil was nice. Sounded knowledgeable. Went straight to the super high prices, I guess so that the lower price seemed good. I asked for a copy of the estimates and he said he emailed it to me. I looked, no emails. He stated he didnt want me to compare to the competition. I should call him to see if they can match the prices. I will not deal with anyone who doesnt seem truthful. Ive already had some estimates done and I always get the estimate on paper. Will not use your company. Also stated he only had one business card.

Sh
Review №6

My GGE tech, Casey, was a knowledgeable, skilled, and polite young man. He quickly figured out the problem I was having and clearly explained it to me, along with offering me 3 options to solve it. Once I made my choice of solutions, he jumped right in and efficiently took care of everything. Since I was in a time constraint, he did part of the job, and then returned to complete the rest another day (Mon,, after starting on Sat.). I am so pleased with the service, and I also quite enjoyed my interactions with this personable young man.

Wi
Review №7

They also installed a water conditioner. The installation was quick and very efficient. They took the old water heater and conditioner and left the house with no trace that they were here. Both techs were pleasant answered all questions and were very respectful. All in all a good experience.

Jo
Review №8

The Go Green Express Team is great overall. Brian visited our home today and walked us through exactly what he was doing and asked if we had any questions about the systems performance. Very knowledgable and professional service!

Ka
Review №9

They told me to pay them for a consultation after they came over when no one told me it would cost anything on the phone upfront. Also the guy spent 5 min looking at my pipe, so I don’t know why just looking at it would cost 300. Also he spent more time talking about his personal life then explaining what he was planning on doing. Additionally, they won’t email you their estimates and want you to agree to the gold/platinum/silver/whatever on the spot. It’s a complete rip off. I got an estimate for 1500 less for the same job with a person (not with this company) who thoroughly explained the task and emailed me the estimate.

Ha
Review №10

{Philip was very pro and kind. Spectrum had messed up and blew my fuse to the air- unit ( denying it of course but Philip showed them what happened even though they denied it.) he was correctly checking all possibilities as to what had happened and corrected the issue promptly

el
Review №11

My ductless heating/AC was put in the downstairs area of a raised ranch a couple of years ago and is working great.This year, a new AC was put in for the upstairs area, and that is working great too .The work was completed in a reasonable time, and every representative of Go Green that I was in contact with on these projects were professional and a pleasure to have working on my house.I would recommend the company, and would use them again.

Li
Review №12

The technician was very professional and explained everything very well and he took the time to answer all of our questions. We are very happy with this company.

Vi
Review №13

I got a quote for $3,000 to install 2 feet of insulated pipe to an patio faucet. Then told that if I sign up to their membership that cost over $20 a month it would be around $500cheaper. I got a nother quote by a licensed plumber for $300. I feel so bad for people who dont know any better that will pay those prices.

Ci
Review №14

Brian and Joseph were excellent as usual. Our furnace and pipe cleaning/repair brought back newness to our unit. Thank you guys 👍Much appreciated.

Ti
Review №15

The service on time and did a clean and thourough job. Joe and Phililp were courteous and polite

Mu
Review №16

The plumber was scheduled to arrive between 12:00 - 4:00. I traveled from Long Island to Newburgh and waited all day. Kept calling the company to get an ETA on the tech. They said he is going to be there soon. Finally I left at 5:10. Called the company and scheduled for the tech to come another day.. they came this time and gave an estimate of $4000. I told them it was too much. They charged us $224 and one full day of wasted time for nothing.. I wish I knew better and read the reviews before calling them.****Owner said he/she will issue a refund. I am yet to hear back from anyone. ****

Ch
Review №17

Brian, Cole and all the employees at Go Green have been courteous and professional. I continue to use Go Green as they will schedule an appointment , call to confirm and then show up when scheduled. They do quality work and stand by it.

Al
Review №18

Service was good but I wont use or recommend this service again due to their prices. Astronomical prices for the repair.Edit: I have since had to call in another HVAC company to perform an identical repair. The repair was $457 vs the $3,125 that Go Green charged us. I have downgraded my 3 star rating to a 1, as I now realize how badly I was duped.Another reviewer mentions “predatory pricing”. That is an accurate description.

Je
Review №19

Casey was caring & professional. We had a really big problem and needed to find someone asap! Go Green Services sent Casey over. It was a pleasure to talk with him and hear a few funny stories in between our messy & stinky situation. My husband and I are very happy with Go Green Services & if a problem comes up again (hopefully not too soon) I know who to call.

Pa
Review №20

Phillip it s a very courteous knowledgeable employee. He is perfectly delightful. I havent met anyone from Go Green that doesnt possess these same outstanding qualities. I recommend Go Green for any HVACjob.

Jo
Review №21

Brian is an excellent worker and the shining star at Go Green. He went above and beyond today helping fix our thermostat and making sure our heater is in great shape. Because of Brian I will be a customer of Go Green for many years to come. The McKennas were very happy with the 100% professional service by Brian today. Make sure he is compensated well!! I do want to add the men who came in to install the dishwasher also were very professional and cleaned up everything when they were done. Another good job!

Ja
Review №22

Nice people, shocking prices.I had 3 Heat pump installers give me estimates, then had Go Green Give me a fourth after one fo the installers proposed a system I didnt like.The first two estimates came in around the low 30s, Go Greens lowest was 70K. I was totally shocked. And the systems were comparable. modest alterations in size of heads but same number.I had my hopes up, I like supporting women owned businesses but there was no way I could pay double.Update: In fairness, they called me back after this review and offered a much more competitive price, saying they made a mistake with inputs into a calculator. Unfortunately it was still 8k over the other proposals I had.

Ke
Review №23

As always, Brian is a complete professional. He was thorough, and always made sure to communicate clearly and ask questions. Thanks Brian!

Ya
Review №24

Servicemen were great and gave detailed information on our heating system. Casey was very thorough, explained everything he was inspecting. Gave great advice!

Ch
Review №25

Great service and very knowledgeable and helpful.. the best.

Jo
Review №26

Casey from Go Green Express went above and beyond coming to our house at midnight in the storm September 1st. We had flooding in our basement and he was able to fix the issue.

Ri
Review №27

Today Brian the GGEHS tech stopped by to conduct a yearly maintenance service on our boiler system. He was very professional, friendly, and knowledgeable. He took the time to explain what he was going to be doing and also answered my questions in a comprehensive way. I appreciate the quality of the work you do. Thank you!!!!

Ma
Review №28

Always a good and professional job - gave out other plans for cleaning and repairs as needed

La
Review №29

Casey unclogged a drain in my toilet that was causing backups throughout the house. Issue was resolved in under 2 hours, and Casey was courteous, knowledgeable and professional.

E
Review №30

Casey took the time to come out on the memorial Day weekend to look at the water heater. He was professional,vcourteous and willing to answer my questions & concerns. An appointment was set up for replacrment installation the following day. Upon my cancelling afterward, the company called early the next day and addressed an electronic error in pricing for a wrong unit, offering an apology and an installation that very morning at 40 percent less than the initially quoted wrong price. Casey returned, was punctual and apologetic, installing the unit efficiently and walking me through the operational basics. I am satisfied with the service and would consider using them again in the futurem

Ge
Review №31

Philly G & Joseph were great with htheir assessment of the problem with my AC unit & promptly serviced the unit! Ahhh.....were cool 😎 again!

Ki
Review №32

Been using Go Green for years. Customer Service has always been great.

Ja
Review №33

Very unprofessional staff!! Dealt with Janahira (customer service manager) through the whole process, who has no clue what quality customer service is!! I have spent a lot of money with this company to than be treated in such a way!! First I would like to start by saying I scheduled an appointment with Janahira 2 weeks in advance who than made it clear what their policy is which is a technician will call you 30 min prior to them being on their way. This never happened I get a call from a technician named Brian, when he was in front of my home in which case I acknowledged to him that I thought someone was going to call me 30 min prior to arrival? He blamed dispatched saying I thought they did there’ seems to be a big miscommunication. I told him there will be someone at the house in 15 min he than Stated I have to call dispatch to see what they want me to do, and I will call you back but I can’t see why I can’t wait. I than get a call back from Brian stating that dispatch said he can’t wait 10 min and he has an emergency call to get to? If this isn’t terrible customer service I don’t know what is!!!! You can’t wait 10 min especially knowing that you never called me 30 min ahead of time to let me know you are on your way which is your policy? I than call the main office and leave a message with Laura who stated someone will call me back. Shortly after I get a call back from Janahira who mentioned she was the one working dispatch and that it was her mistake that I never got a call 30 min prior to my appointment because she forgot to call me??? During our conversation I mentioned to Janahira that it is poor customer service the fact that a technician can’t wait 10 min for someone to make it to the house due to your human era? She stated “ he has things to do with his life you know” if this isn’t unprofessional I don’t know what is!! She than stated it seems like we left a sour taste in your mouth so I don’t know what you want to do moving forward????? I wonder if the owner of this business will condone a customer service manager speaking to a customer in such a way. This is clearly a company who wants your money and after they get it they will treat you the customer like pure crapppp!!!!!!! Not sure if this is an isolated incident or what but it’s not something any customer should deal with !!!!!!!

Ca
Review №34

You won’t find better service! Go Green has been servicing our heating system for years. Their technicians are skilled, responsive and reliable. If you need assistance there is always someone in the office who will answer the phone and respond to your needs. Recently, Go Green also repaired a split unit air conditioning system that was installed by another company. This unit was installed several years ago and never worked correctly. The company who installed the system tried to repair it several times and failed. Go Green was able to fix the issue and now it runs perfectly. Two thumbs up! Great company.

ki
Review №35

This is our first time dealing with Go Green and it has been an excellent one. All of the staff has been so extremely helpful with our issue. Id like to think Phil, Motty, and Hillary for there time and effort put into resolving our problem. They have truly been a pleasure to work with and very patient. We have an issue with our Gas Propane insert in our Fireplace and no one wanted to work on it because they didnt install it. Go Green never said that to me nor did they turn our business away due to the item not being installed by them. I would recommend this company to anyone and everyone. My thanks to all involved and wish them the best.

mo
Review №36

The tech Brian was amazing and very professional and kind and made our experience very memorable. his down right honest assessment and knowledge of his work made for a great experience. One of the good ones for sure.

In
Review №37

Casey , our technician, was on time, polite, a clean worker, and very thorough.

Mi
Review №38

Brian was our service tech. Friendly,Professional and Knowledgable. Took his time and neatly repaired our propane fireplace we also use as back up heat. Was very careful not to get anything dirty or items left behind. Will always use Go Green Express as well as referring them to others. Mike Hogan Susan Drive Newburgh

Ro
Review №39

Used them for many years. Had a service contract in fact. There were alway issues with lateness for service visits and attempts to sell unneeded replacements but I stayed with them figuring that it was just the nature of the business. During the pandemic, there were no service visits which was ok as I was taking precautions. I recall one or maybe two voicemails from them to schedule “ a free plumbing check” which I did not return because it was unnecessary to have a plumbing check during the pandemic. My service contract included annual AC and furnace tuneups which did not occur. Nor was I ever contacted to schedule them as they had done in the past. When I recently called to schedule the AC tuneup,they refused to schedule it unless I paid them over $100 claiming I owed them that for the past year as per the service contract. Apparently the credit card on file had expired. Since they provided absolutely no services to me over the past year and had not notified me regarding the credit card, I told them that was not fair but I was willing to renew the service contract going forward However, the rude snarky person I was speaking to said her supervisor said no and said “there is nothing we can do to make you happy”. At that point, they lost me as a customer. I had been a good paying customer for over 15 years.

Ju
Review №40

Miguel, the tech who came to our home, arrived within the time frame set forth in our appointment. He was friendly, knowledgeable, and safe. He performed a service on our oil burner in about a half hour. Left the place as clean as he found it! The office staff with whom we spoke was accommodating, friendly, and communicative. They called to confirm our appointment the day before it was scheduled. They also called to notify us that the tech, Miguel, was on his way and arriving in a half hour or so. Overall, we had a pleasant experience with Go Green. Thanks guys!

Ma
Review №41

Excellent home serviceHave been customer for about 20 years

Jo
Review №42

Very satisfied , highly recommended!

Br
Review №43

I cant express how amazing Go Green Express Home Services are!! This is my second home project (redoing the whole kitchen plumbing) that I am doing with them and they have gone above and beyond to address my needs. I had to postpone several times the day of the work due to issues with the installation of my countertops. Go Green representatives were beyond patient and attentive, checking in from time to time on the status of my project. Furthermore, my countertops were finally being installed on a Saturday and my technician, COLE, was not only unavailable but was on vacation BUT, HE MADE AN EXCEPTION AND VOLUNTARILY DECIDED TO DO THE JOB THAT SATURDAY. If thats not DEDICATION TO CUSTOMERS, I dont know what is. Go Green is amazing. Ask for Marie shes amazing with scheduling and encouragement, sweet spirit!! And I HIGHLY RECOMMEND COLE!!!! Beyond responsible, professional and a sweetheart to say the least! Thank you Go Green!!!

Ir
Review №44

Go Green Express Home Services provided an estimate for a new heating system in a home i was interested in purchasing. Brian was great to work with, he was knowledgeable and professional. Provided me several options and took the time time to explain everything. Will look forward to working with Go Green Express Home Services again.!

An
Review №45

Phil, senior technician, is very knowledgeable, courteous and efficient! I have had 3 major jobs with Go Green over the last several years and I rely on Phil’s expertise. It seems to me that his apprentice, TJ, has a bright future ahead of him as well. Thank You both for your work here today.

Th
Review №46

Had Go Green service my air conditioning units.The technicians arrived on time, and were conscious of wearing masks and social distancing. Their work was very professional, and was completed in a minimal amount of time. They completely cleaned the units, and made sure the surrounding areas were also clean. I was very satisfied.

Ri
Review №47

We were comfortable with Brian right from the start. He was very clear, professional and he gave an honest valuation of our HVAC systems. Highly recommend!

pa
Review №48

Go Green is wonderful ! I had an issue with my commercial plumbing, the woman on the phone was helpful and very courteous. After speaking with dispatch she called me back left the time of her call and what time I could expect the technician. Cole arrived on time and also was extremely courteous, kind and very professional. He got the job done in a very timely manner and while he was there we had another issue come up and he was able to take care of that as well. I’m very appreciative of their service and recommend them highly.

Ra
Review №49

Was Great experience Brian was very professional and polite

Un
Review №50

First i would like to say i called 4 place before i called Go Green. The other places went to voicemail. I was press for time and the customer service lady calm me down from the stress i was feeling as a first time home buyer with a water leak and i did not know what to do. They came the next day and fix my problem fast. Cole who came out was very nice and knowledgeable

Ch
Review №51

The rep was professional and knowledgeable. If it. Chosing the service was based on the rep, I would have chosen this company. Unfortunately, the prices were too high.

Da
Review №52

Work was ok but grossly overpriced. I should have shopped around. Will know better next time

Is
Review №53

Great technician who was helpful in answering questions and providing an estimate.

Ca
Review №54

Phil is without a doubt one of the best technicians we’ve ever worked with. His experience and knowledge in the field has been a tremendous asset. He has never pressured us into any unnecessary work, and his guidance over the years has kept our heating system running smoothly.

Ev
Review №55

I am very happy to say that Mr. Brian, the Technician that came out to my home was very nice, precessional, and most of all very helpful.He handle my issue, and gave me valuable information. Most of all he fixed the problem.I am very happy that I chose Go Green to service my problem. Mr. Brian, spoke to me, and explained everything that needed to be taken care of.Mr. Brian is an asset to Go Green, and is very knowledgeable in the work he do.Thank you Brian, I greatly appreciate you.

St
Review №56

I would steer clear of them they are shady at best I was told I needed a new boiler when in fact it just needed to be brushed out and cleaned. They wanted $2100.00 dollars to clean a $2000 dollar oil boiler and $8000 to replace a $2000 boiler. It only took a brush and a couple hours to clean the heat exchanger out. Final cost $30 for a brush, oil nozzle and filter. Two hours labor. The tech told me it would take them all day two guys and it would be $2100.

An
Review №57

Bill was not only knowledgeable and professional, he offered us several viable options to consider. He answered all of our questions and gave us his personal opinions after carefully touring our home. Perhaps most important in our experience was that he educated us on an option we had not considered. This is likely going to become our choice regarding our investment. I would highly recommend considering Go Green Express as a first choice in either solving a problem or upgrading an existing system.

Ch
Review №58

Simply stated, this company is DISHONEST. Their pricing is predatory and their professional recommendations CANNOT be trusted. We had a Navien unit installed by GoGreen for our elderly parents in 2017 (as recommended by Go Green). They advised that the system would be the most cost effective and efficient. One year after the install we were advised to do an antifreeze treatment ($2,200) and then subsequently, to have a water sanitizer installed for $5,000. While we did follow through with the antifreeze treatment we declined the water sanitizer. Now, at our most recent annual check up in 2020-we were told that the system needs major repairs-so much that the issues could not be told to me over the phone and an additional service appt (not covered by the service plan) was now needed. In addition, the annual tune up “could not be performed” due to the status of the system (again- even though the issues were not be defined to me) see pics below. Finding it ironic that this much service would be needed for a system that was less than three years old, we had another HVAC company- who had much more reputable reviews come to do the tune up. The tune up was completed with no problems and we were advised that the system is in good working condition (see additional pic below). When I asked about the recommendations, from Go Green they advised that unfortunately many HVAC techs must sell services in order to get commission and that the recommendations were not at all needed. I also read other negative reviews which mentioned the same themes where the sanitizer was being recommended. I find that incredibly disappointing and wonder how much money, time and stress we could have saved by going with a different company from the beginning. I hope that this honest and detailed review can provide forewarning for other who are considering hiring Go Green for their HVAC needs. We will never do service with them again!

Ha
Review №59

Clearly they have no values. The man tried to sell me a new system before he even entered my home for the evaluation. He explained my different renovation options and as he worked his way down to the Band-Aid option he assured me the system would be done in a few years. $1000 to get my heat and hot water working again. So I called around and found someone to come out the next day who charged me $260 and was finished in 15 minutes. He also reassured me that my system looks great and this is normal wear and tear.In short go green charged me $106 to give me a sales pitch on a new system. Disgraceful I am the mother of two young children and care for my elderly mother. I can only imagine how many other people they have taken advantage of.

Sa
Review №60

We had a pipe burst over the winter and had a tough time with the plumber that we initial started working with... so we looked into Go green and it was the best decision ever. They have done an amazing job, very professional, and on top of the job. We will not use anyone else and we signed up for their yearly program to help us keep peace of mind that our plumbing and air conditioning are I good shape. :) highly recommend!

Ky
Review №61

Have know out technician for a couple of years now and have always been beyond happy with his service and how professionally he conducts himself. Great company great employees highly recommended!!!

SA
Review №62

The technicians Brian and Joe were great! They repaired the leaking fuel oil pipe that leads to the fuel filter. Always professional. do a great job, and clean up after themselves. Great people and a great company! Thanks

ka
Review №63

Go Green had done some work for me about a month ago. Yesterday it started to have a small drip. When I called, they had someone over that morning who fixed it, and it was covered under the warranty. The tech was courteous and professional, and he did the work quickly.

wa
Review №64

Brian came over to inspect our system and some quick routine service. He was easy to deal with, a good people person. He didnt press us into purchasing new equipment. He helped us set an appointment to review our options at a later date. It was a pleasant experience all around. I would recommend this company and Brain specifically.

Di
Review №65

John and his team were very knowledgeable. They took precautions to protect my floors and cleaned up after the job. They also took the time to explain the split airconditioner remote functions. Most importantly I feel confident that go green express will back up the quality of their work. They arrived on time. Go green express is a bit more expensive than their competitors but my piece of mind is worth it.

Ur
Review №66

I am really happy with the level of customer service that Go Green Express Home Services has provided to me so far. The Denise was quick to respond to my online query allowing me to schedule an appointment quickly. Patty called me the day prior and day of my scheduled appointment to let me know when the service technician would arrive. As a technician, Brian was thorough in explaining my furnace equipment to me (because I was clueless) and answering all my questions. He even covered his work boots when walking through my home which I really appreciate. All in all this team rocks!

Pa
Review №67

Brian was very knowledgeable and friendly. He took the time to Explain what he was doing and did not hesitate to answer all of my questions. Brian also wore his shoe covers in my home so he would not get my floors dirty. overall great experience, Very Professional.06/23/2021 I once again called Go Green to help with my AC unit not working. Brian showed up with Joseph and they fixed my AC and had me up and running in 15 minutes. Thank you both and I look forward to doing business in the future.

Ir
Review №68

Phil is a great tech. He has been servicing my home for a while now. Always prompt, professional and explains whatever needs to be clarified, whether I’m home or at work. Great repair service today as usual. Came into a mess fixed the issue and left the work area cleaned up. Very happy with this company and their service. Patty and Mari are my usual customer service reps and they know me by name and are always professional and on point. Thank you.

Sa
Review №69

Our service tech Brian was VERY knowledgeable and friendly. Took time to thoroughly check out system and we greatly appreciated it!

Mi
Review №70

Not very happy. I had a scheduled cleaning and the tech told me I had high boiler pressure and went on to explain that one remedy was replacing my water heater, then he said it could be my pressure reducing valve needed replacing at a cost of $700 plus tax. I said if my water heater was leaking wouldn’t there be water on the floor, he couldn’t explain that. Additionally this is the second cleaning by you and I asked if my fire tubes were cleaned to which I was told it didn’t need it.so in two cleanings that I know of they didn’t need cleaning. I find it hard to believe that in the three years I’ve lived here they haven’t needed cleaning. Last year I had a scheduled cleaning and prior to the tech getting here my wife noticed a thermostat wasn’t working and i asked if it could be replaced during the cleaning. I was told yes and was charged close to $400 dollars to replace and install a $30 thermostat. Also on the visit I was quoted $1400 dollars to replace a $50 expansion tank and a $35 relief valve.I was able to lower my boiler pressure by adjusting it through the pressure reducing valve, a fix your tech never mentioned. No, I’m not satisfied.

Li
Review №71

Jackie was extremely knowledgeable and was able to answer a lot of the questions I had concerning the option of geothermal heating. Even though her best instinct was that it may not have been the best option for my particular house situation, she still was willing to get the estimate done and consult with someone in the company for a second opinion on the feasibility of going forward, which I completely appreciate

St
Review №72

Phil, our service adviser gave us a detailed assessment. I will be calling them when I am ready to go ahead with our plumbing needs. They even came back when I had one more question about the plumbing situation. That was thoughtful and appreciated.

Wi
Review №73

Phil and his guy (sorry I didn’t ask his name today) -They did a good job to remove the old tank and install the new tank. The new tank is water heater / water tank (for hot water).Judging the written date on the old tank, it said March 12, 2012, if it’s true or about the date then it is old. My hot water started to be not available one or two weeks ago.They installed a new tank and done everything about 2 pm, Phil told me to take time until hot water worked. At 3 pm, I came back with Burger King’s meal via drive thru, I tested all hot water in the rooms - you know what? Hot water worked! But they do have super hot water, which is good!———————Phil - He used iPad to type and communicate with me. I wrote on the papers (with the pen) to communicate him too.We discussed some information that I didn’t know about or I was confused with. It’s about AC, hot water / water heater in general.I was informed differently from previous owners about AC was there being available in my house but it was not. It had ‘AC’ word on the box but it’s for heat only. It’s Honeywell.My house didn’t have AC unit or machine. Only small switches. No wonder I couldn’t make AC work but make heat work because AC was not available to use.He made some offerings for me to accept or decline. He’s cooperative well. Also he explained me differently, so I could understand and learn new things. He’s good.Phil and his guy showed two different tanks: one for old tank, another one for new tank. It’s amazing to see them! They are really good!Denise - she contacted me; and communicated me a lot via text for the reminders, appointments, confirmations, and questions including how do I satisfy with the technicians and the service. She’s good. She does a good job.Mari - Mari did communicate and contact me via text for the reminders, appointments and confirmations. Mari is good and does a good job too.Costs? Slightly expensive to me, though. But I only paid for water heater once today. That’s reasonable and fine.Overall? All is good, help, effective and reasonable.—————By the way, I’m deaf (with sign language).My house doesn’t have the service for the phone and the internet since April 2020. So I only use my mobile (iPhone) to use its internet, email and text. It’s better than nothing.Verizon for homes is closed temporarily, due to Coronavirus, Social Distancing.I just recently moved in New York and owned a first-time house. The house is OK but I will use it for a while until then.———Thank you so much, everyone and Go Green Express Home Services.Everyone, go get “Go Green Express Home Services” if you need help with your home.Thanks,Willie D.

Li
Review №74

I used Go Green Express this morning to take care of a plumber issue I had. They responded promptly and were very professional. Phil the Service Technician took the time to explain to me the issues That I was having and gave me advice on how to properly maintain the plumbing system. I highly recommend this company.

Di
Review №75

Brian was polite and thorough. He explained what he did as well as the condition of my furnace. He even put on disposable plastic booties over his shoes in order not to track up my floors --what a guy!!!! Have great confidence that he and his company will take good care of any repairs that my furnace may need in the future.

Ta
Review №76

The employee that met me at my home and did the estimate was very helpful, and very knowledgable. He went above and beyond to be helpful. From what I understand they seem to have a top notch product and service.

Ev
Review №77

My experiences with the technicians at Go Green have been consistently good and today Brian did not disappoint! Brian impressed me with the effort he made to protect my home, walking around the property to get to the yard rather than going through the house (much easier) which would have tracked leaves and dirt on my wood floors. Brian was professional and pleasant and I look forward to seeing him again.

Pe
Review №78

Phil and his trainee came to my house to do a previously quoted repair. Everything went smoothly and and quickly. Everything is working again and my house is already cooled off about 10 degrees before they even left. I am very happy with the quality, and promptness of service from both Phill his trainee, as well as Go Green Express.

Ha
Review №79

Go Green Express consistently exceeds my expectations. Always professional, on time, and always recommending the best options to resolve emergent issues. Over the years they have performed routine maintenance, installed a new boiler, fixed plumbing issues, and now a new hot water heater. Phil Giangrasso was awesome!! Aside from the actual work which he completed quite efficiently, he took the time to explain the heaters functionality, what the problem was, and options for fixing it. Very knowledgeable, personable, and answered all my questions. Highly recommend. A very satisfied customer for almost 10 years.

St
Review №80

The team at Go Green Express were terrific. I have used them twice now in emergency situations where one of my tenants had a heat issue due to a failed boiler. They clearly explained the options available, either repair or replacement, and provided very fair and competitive pricing and follow up service. Jared, the owner, handled my heating issues directly and went out of his way to get heat back on as quickly as possible. In both instances the down time was minimal due to his over the top efforts. I would highly recommend Go Green Express, they are extremely knowledgeable and more importantly to me.....trustworthy. Thanks to Jared and his team, you saved me!!!

Ma
Review №81

I was unable to get hot water from my pipes so I made an appointment for Go Green to come out and identify the problem. Within 2 min the tech Mike told me that i needed a new system for $4,000. He didn’t try to see if there is any other option or solution. Well…. he also suggested that I replace the coil for $2,200, but he strongly recommend that it would be smarter to purchase the $4,000 system. I was left without hot water for the entire weekend. I spent $166.00 (discounted fee) for the tech to come out and look at the boiler. I felt as if I was duped. Another Company came out and gave me an estimate of $845 to replace the mixer without charging me an initial fee to come out and look at the problem.

vi
Review №82

My Tech Brian was on time. Very courteous, neat, efficient and informative. Asked if I had any questions or concerns before and after he did his work I was very happy with his pleasant work ethic.

La
Review №83

Highly recommend Go Green Express. The service man Phil G was very knowledgeable, diagnosed my plumbing problem literally in under a minute and within 5 minutes we had it solved. Also appreciated learning more about the environmental value prop Go Green brings to the table. Great company and service!

Sh
Review №84

Service technician was great. Very professional and informative. Thank you!Update: just had my furnace serviced and once again, very pleased with service and technician.Update Jan 2021I stand by that the original tech was very professional and informative. However, due to an error on the part of Go Green, I am very frustrated. The office manager has been very kind and helpful. I am hoping that the issue is solved and I do not have to pay more out of pocket. Waiting to hear if I get reimbursed. Hoping they are the 5 star business that I thought.Update Feb 2021Issue resolved. Thank you.

Ji
Review №85

Go Green installed a heat pump for me over a year ago and I couldnt be happier with them. They have consistently provided great and professional service. Brian was the tech who did a recent service and he was professional all the way. I have met many of the techs through the install and service and dont have a bad thing to say about any of them.

An
Review №86

Go Green Express calls us every year to schedule our yearly furnace maintenance. Every service person has been professional and competent. This year our service provider was Brian K who performed a thorough maintenance, checked to make sure the furnace functioned as expected after service, and provided the information I needed to understand the service performed. He was mindful of our home at all times and he was pleasant and polite. Thanks!

OR
Review №87

Jared provided me an accurate variety of services and products based on my needs and budget. Jamison installed perfectly my new water heater tank. Jason replaced flawlessly all old part in my water pump. After 3 weeks, the new water tank and the old water pump run efficiently.Thanks Jared, Jason, and Jamison for your excellent service and quality products.

Li
Review №88

For my HVAC appointment Jamison was on time, thorough, explained everything to me succinctly and easy to understand and fixed the problem with my heating furnace. The companys sending a plummer in a few days to work on other issues we have and if the experience will be this good again, Ill be very happy. In fact more so than other companies I worked with before.

Pa
Review №89

I found Go Green Express on Home Advisor . They had an average rating of 4.8 starts out of 5. So I called to schedule a service tech to come out and diagnose a problem with the Honeywell Interrupted Electronic Oil Primary unit.Before Phil arrived to the house, Patricia called to let me know he was 15 minutes away from the house. I was appreciative of the call and she was very courteous. Phil arrived within the time frame given. Phil is a great guy. Very professional and knowledgeable. Personable too. After a brief synopsis of my issue it was determined after I did a reset on Sunday of the Interrupted Electronic Oil Primary unit I essentially fixed the issue. There were various reasons why it tripped that Phil confirmed for me.I also had the intention (and did) of signing a service contract with them on the spot after kicking our previous company to the curb. Phil advised that if it happens again to call as the unit might be defective or another issue might be present.Overall my experience with GGEHS was excellent. The price of the service contract, a knowledgeable service tech like Phil and the professionalism convinced me to sign on the dotted line. I would recommend GGEHS hands down to anyone else. Also a shout out to Patrice who I spoke with on Sunday to schedule the call. She was awesome! :-) Thank you!!

Ma
Review №90

Go green is a very professional company that did an outstanding job in all aspects of my heat pump installation. Great workmanship and high equality equipment at a fair price. I highly recommend their service to any looking to do work on their home’s HVAC needs

Al
Review №91

After having a pipe burst one evening, they were very flexible and setting up an appointment for the very next day. When the technician arrived he was honest in his assessment of the issue and quickly got the job done with no issues.

NA
Review №92

Brian has been our Tech a number of times now and he is always very professional, knowledgeable and cheerful. The office staff is very professional as well and go green is always very responsive to me anytime I call them. I would definitely recommend this company!

da
Review №93

From Mahdi who answers the phone, to Jared, and techs Brian K and John H, this company sets the standard of excellence and professionalism that others should model. Brian and John were very respectful of our home and took great care in cleaning our heat ducts. They thouroughly explained everything they would do and gave much appreciated advice to improve the quality and efficiency of our heating system. I believe that in todays number of unfortunate misrepresentations and rip-offs we need to make a special effort to support the good guys. Go Green are the BEST! We highly recommend them.

Ir
Review №94

Brian K serviced our oil furnace on 11 27 18. He was thorough and professional. We also discussed different heating and cooling options for future considerations. The information he gave me helped me sort out the different possibilities that I have been considering for some time.

El
Review №95

The saleswoman was very punctual and sweet. I was very well educated. If not for the outrageous pricing for Ulster Country I would go with them but again pricing was double of what estimate I received so far.

be
Review №96

My first experience with Go Green was excellent. They called to let me know time of arrival, came on time, and Brian did outstanding job of servicing our heat pump system and humidifiers. Open, honest, skilled and experienced. Impressed and pleased, we signed up for annual two visit service.

da
Review №97

After buying a house in Walden, I needed to find a new HVAC company, after calling a couple of companies to set up an appointment, some never called back, and the others were very rude. Then I called Go Green they were very friendly, set up the appointment. Brian K came on time and was very friendly and professional, he was explaining what he was doing as he went along. Very satisfied with the service and would highly recommend.

El
Review №98

Technician Jamison is exceptional. He explained what he was doing at every step of the way and answer my questions in a professional manner. I am very satisfied with his service. Thank you

Ph
Review №99

Go Green is great. Their techs are very knowledgeable and efficient. So happy we’re working with them.

D
Review №100

Excellent. I dont usually do online reviews. But this firm is an exception. The Tech listened to my needs and concerns and delivered a quality experience. He took the time to answer my questions about how the unit works. My original call was for an annual cleaning and tune up, but it turned into needing replacement on some of the electrical parts. But that was OK because the unit (boiler) is old and I am not ready to replace it yet and that would have been way more $$. He was able to do the repair service the same day. This is my first experience with this company after using a local heating oil/heating maintenance firm for many years. I am so much happier with this company and look forward to using them in the future (hopefully just for an annual tune up this time)

Information
18 Photos
100 Comments
4.5 Rating
  • Address:145 S William St, Newburgh, NY 12550, United States
  • Site:https://www.ggehs.com/
  • Phone:+1 845-562-6722
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Contractor
  • Electrician
  • Furnace repair service
  • Heating contractor
  • Hot water system supplier
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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