Let’s face reality. You’re not going to get what you want (Rolex), but so what? At least you can vent and talk to someone here. Caitlin is super cool, and I’m not just saying that (she really is). She will be honest about the market and give you a forecast on how each piece is doing. Even though you may not get the pieces you want, so what? At least you get to shoot the breeze with Caitlin and get free advice.

I got my first Rolex here and they are all super friendly and make you enjoy the shopping experience there. I laughed a lot in store and I am glad I could have my first Rolex here. I would definitely re-visit for my 2nd Rolex, or gift. Thank you all!If this info is helpful for someone looking for Rolex now: I gave my contact almost 3 months ago and told them if 36mm Rolex came, plz let me know but they didnt. I could buy it because I always pass by this store. I check whenever I pass if there is something new showing up on the display case.

Going here and dealing with all of the staff ( and I know Connie a while now ) was an absolute pleasure. From start to finish. Getting what I wanted and being treated fairly by honest people was a great experience

Steven along side with his amazing staff are honestly some of the finest people I have dealt with and I can truly say it’s always a pleasure to work with them. Patient, kind, extremely knowledgeable and honest are a few qualities you can expect and they most definitely set the bar in customer experience . It’s been years working with them and never have been dissatisfied — I highly recommend them!

I have been dealing with William Barthman for over 13 years. There values are phenomenal! The Entire staff truly are genuine in giving you the best experience you can get . Character, caliber, commitment! Those are the three Cs of this operation. You will not be disappointed I give you my word!

Great place. I walked in the buy a surprise pair of earrings and although the perfectionist in me wanted to dazzle with a 3K pair of earrings I went with solid gold for the time being. The customer service was amazing the staff here treated me like family. It makes you feel valued and that value is why I’ll be doing more business with them.

Simply put, a delightful experience! I was a first time customer, but the staff made me feel like a long time friend. Each staff member was professional, friendly, knowledgeable, and genuinely interested in building a long term client relationship. If you are looking for a new watch, do not hesitate to stop in. William Barthman has redefined the luxury retail experience. Thanks again!

Good morning, fellows New Yorkers in general and Brooklynites in particular! Rise and shine! Forget for a moment about what we are offended by today. Lets talk about pleasant staff this morning. I am a persistent customer of the WBJ on Kings Hwy in Brooklyn. Keep coming back. The reason for loyalty is a family-friendly, non-rush atmosphere, always professional advice, and an excellent collection of merchandise. Needless to say, the merchandise is brand new and covered with a full warranty of an authorized dealer of many brands. The pleasant atmosphere does not suddenly go away even if you do not buy anything. One is always welcome regardless. The candies, coffee, and mineral water are always aplenty. My latest acquisition was IWC Pilot Chrono. green dial 41 mm. in-house movement.

Wonderful customer service. Irina was extremely helpful in guiding us in our purchase

What can I say? If you want the best, you have to know the best! I knew Caitlin for many years at her time at a different store. After coming over to William Barthman, I’ve continued doing business with her and couldn’t be happier. Since coming over to Barthman, she has even greater flexibility in brands as Barthman offers a wide array of watches. Besides being the utmost professional, Caitlin knows how to get you the EXACT watch you want at an unbelievable price. No nonsense and no BS. Just an unbelievable dealer who goes above and beyond for her clientele. You’ve likely dealt with the rest, now you get to deal with the BEST!

Great experience , thx so much Caitlin for your first class service and great knowledge :)

Outstanding service. And very patient detail explain. I been here buying more than five watch. Highly recommend to anyone.

I walked in to have a clasp on an old watch adjusted. Connie was super friendly. The jeweler on site also cleaned my engagement and wedding bands. Such a nice experience, very friendly staff!

Fantastic service with engaged and interested salespeople. Caitlin is awesome. If you want your hand held, she can do that. If you want to cut to the chase on what she might have for you, she can do that. Excellent Service.GregHighly recommend

Fixed my watch, with a guarantee, when the alternative did not.Then, later made adjustments to the fit. All very friendly and profesional

I was referred to Caitlin at the NYC location by one of her current clients. Although I was skeptical because of the run around I got everywhere else for a special order watch I wanted, I decided to give her a call anyway. She explained to me every part of the process and told me that is was very difficult to get but she assured me she would make it happen. I decided to give it a shot and could not be happier about doing so. After just a few months, she got me exactly what I have wanted the past 2 years. I was so impressed by her, I wound up buying 2 other watches from her during the wait. She treated me like her #1 client even though I was a first time buyer and the service has only gotten better from there. Highly recommend if youre in the market for some beautiful jewelry or watch.

Gotta love Caitlin at William Barthman on Broad Street! She is so personable, charming and efficient. She is helping me locate another great watch for my collection and I could not be happier with her responsiveness. Now just waiting for that text to say shes found it! She has made me a loyal customer. And please, support your local businesses!

After going through literally every single AD in NYC to purchase my first Rolex, I am proud to say William Barthman is the way to go. The entire staff team is phenomenal, with down-to-earth attitude pure kindness. Also for some shoutouts, Connie and Caitlin are absolutely the BEST. They both understood my situation and heard my story of why this first Rolex is important to me, and they have delivered with the utmost professionalism. Thank you Connie and Caitlin for an amazing experience!!

Caitlin and Chris are truly fantastic, while help us design a perfect engagement ring, Caitlin was able to source my dream Rolex in less than 3 weeks! The staff at Willam Barthman is the best in the industry and I cant wait to come back!

I was making inquiries around a lot of Rolex Dealers looking for a 36mm TT DJ on a Champagne dial. I was sending inquiries very late at night so I forgot to include the color of the dial. Caitlin, while she was on vacation emailed me early in the morning about a 36mm Mother of Pearl on Everrose TT and immediately I forgot about what I wanted and picked that one. Connie and the staff were amazing. Very professional, I was a first time buyer and without any obstacles, went in, bought it, resized, went out. This is a very amazing first experience for me and I didnt mind spending the extra money to get that watch. Thank you again!

Great customer service ,hospitality and quality would recommend it to anybody and everybody

Finding the perfect gift for the person you love is not an easy task. I was very impressed by William Barthman Jewelers because of their customer service, knowledge, and patience. If you are in the market searching for a gift, or something for yourself, I highly recommend William Barthman Jewelers. Their expertise, integrity, and high attention to detail is among the best I have ever seen! Thank you Naz and the whole team for making this purchase a special experience, my wife loved it!

Went to William barthman for first time a friend put me on to the place and what can I say I got treated like I was doing business with Caitlin for 20 years I can’t wait to go back and buy more watches what a great experience

Professional, accommodating, creative, and caring. A wonderful person.

Best ever place very personable , good selection!

Caitlin helped me select a wonderful timepiece. She is knowledgeable, patient and her impeccable taste was exactly what I needed as I purchased my first timepiece. Thank you Caitlin, I look forward to working with you well into the future.

I Have been a customer of Caitlin for a couple of years and let me say she has helped me tremendously, Ive texted her day, night, evenings holidays and she has always responded. She is my Watch/ Jewelry expert for life, Think no more just go to Caitlin and let her take care of it. Honest straight forward and ALWAYS keeps her word.

I have known Caitlin Hausser for about 10 years. At this point, ive spent about $400,000 on watches with her. At current, I have about 20 watches found by Caitlin in the last 4 years. She always comes through; finding the most difficult to find watches. In fact, shes actually come up with a few I didnt know I wanted until she showed them to me. Honestly, I value every minute of friendship here. She makes it very easy to love shopping with her. I will continue to spend with her because she never disappoints!

Professional service and unmatched selection of fine timepieces. Caitlan is amazing.

Go see Chris at William Barthman Jeweler (and Caitlin and Connie)! He designed my dream engagement ring!!! The professionalism, expertise, and recommendations from them exceeded all of our exceptions!!! I cant wait to go back!Thank you!!!

Working with Caitlin was an enjoyable process. She was always quick and thorough answering all of my questions. Thank you!

Great working with Caitlin. Easy, seamless transaction with fast delivery. Product as promised. Would highly recommend.

Friendly sales personnel and makes you feel like a family. Max is awesome. Best part is they strive to please you and offer great deals. Most of the time better than grey market.

Im really enjoying working with the store director Caitlin Hausser on my first Rolex. She is super informative & responsive and has been a great resource as I was new to the purchase process for the brand. Contrary to larger chains, I feel William Barthman cares about personal relationships vs being solely transactional. It feels good to be supporting a small business with a long history and look forward to getting my piece!

An amazingly thoughtful and informed team. Chris has helped me with numerous Rolex’s in my collection as well as helping to size my bracelets. Highly recommend this jeweler especially if you’re in the market for a Rolex - easily the best selection in Manhattan

I had a fantastic, neighborhood-friendly style visit with these guys. I really appreciate all the info on the DateJust, DayDate and OP41s from Caitlin and her staff. Ill be back.

Great team, great service!I’ve had repairs and lots of inquiries at broad st location, the team is always happy to help and are very professional.

Purchasing with Caitlin was a comfortable and enjoyable experience for myself, wife and even our dog. She was knowledgeable, personable, and genuinely helpful.The store had a great variety of stock and I walked out with something unexpected, yet perfect for me. We will be back again and recommend stopping by and asking for Caitlin.

I highly recommend Caitlin At William Barthman. She is very responsive, professional, and always on top of everything. She was super helpful, friendly, and gave great advice as my husband and I are purchasing our very first Rolex. Will definitely come back to Caitlin for future purchases. Thank you so much Caitlin!

Very pleasant to deal with

Great Service -I let them know what I was looking for -They were expeditious in finding my piece and provided excellent end to end service-was in an out in under 30 mins, would highly recommend.

Caitlin Hausser is fantastic!!! She came highly recommended from a close friends friend. I was a bit hesitant initially because we live on different coasts (NY & LA), but it was never an issue. She was always responsive, very personable, and most importantly extremely professional.

I had another great experience with this store. Caitlin and her team are fantastic. This is my second purchase and I will be back for sure,. Service is great.

A pure delight! Both Connie and Caitlin were fabulous! They were, both extremely polite and helpful. Im looking forward to my next opportunity to do business with William Barthman again in the near future. A down to earth group of people right in the middle of the NY Citys financial district. Any question or concerns I had, were answered with direct accurate information and assistance. Purchasing my Rolex was a complete pleasure. Thank you

William Barthman has an outstanding partner in Caitlin! She handles business in a first class way. She also under promised and over delivered. I was a client of hers at her prior company, and I followed her to William Barthman where I am a proud client as well.

In the process of purchasing a Rolex from William Barthman. I highly recommend Caitlin At William Barthman. She is very responsive, goes above and beyond to be helpful, and a friendly person to work with. Will definitely come back to Caitlin for future purchases. Thank you so much Caitlin!

Just recently purchased a Rolex from William Barthman. If you’re in the market for a Rolex, highly recommend Caitlin At William Barthman. She is very knowledgeable, responsive, and treats her clients like family. She will do her best to find the watch you’re looking for. Will continue to purchase more watches here. Thanks again Caitlin!

Buying a luxury product should be done with the most experienced professionals possible in a calm environment. Caitlin and the staff could not be nicer or more knowledgeable about the products that they sell. If you want to be treated with respect and kindness then this is your place.

Phenomenal customer service, they fixed my watch after the 2 year service when timing was off. Connie is the best!

Great service from Caitlin! She helped me so much and was always on top of everything regarding updates. Highly recommend. Thank you Caitlin!

Had the job done no hassle no long wait and no oh my goodness how much!!! very satisfied with the service in these trying times .

Recently purchased a Rolex explorer ii from Caitlin Hausser. Caitlin was very easy to work with and I found it very cool and convenient that I could text her whenever a shipment came in weekly to see if my watch was in. I only had to wait a week for a steel sports model which was very surprising. Its been a fantastic experience working with Caitlin and I will def be going back for all my future watch purchases. Thanks again!

Had an EXCELLENT experience buying through William Barthman and dealing with Caitlin. Had a specific request for a watch that was hard to get, they were able to get it for me much faster than I expected and entire process was a breeze. Highly highly recommended!

I bought my watch and the staff were really helpful and knowledgeable and experienced, I really recommend this place

Bought a Rolex GMT Master last weekend - fantastic experience from start to finish. Caitlin, Chris, and Connie are great. Helpful, friendly, and knowledgeable — a difficult combination to find! I am _very_ sure I’ll be back!

My wife and I visited the William barthman rolex shop a few days ago. we met Caitlin Hausser , the shop director. she explained the status of all the current rolex . I went to see if the new OPs had arrived and if they had any sports models ( GMT). they did not have any currently, but thought the new OPs may be disbursed before the holidays. Caitlin was very personable , great customer service . even without walking out with a GMT , it was still a positive experience. thank you . sept/ 2020. ~ JDS/CT

Last week I purchased a Rolex from Wm Barthman, and can happily say this is a terrific store. In fact, I was so pleased that before I left I ordered a second Rolex.The service is impeccable, the staff is highly skilled and knowledgeable - they are just first rate in all regards. I have purchased watches and jewelry all over the world and I recommend this store without hesitation or qualification.The lady who helped me, Ms. Caitlin Hauser, should be sought by name. I understand she has many years in the watch business with fine dealers, and her level of expertise is without parallel. She has exquisite taste and will be happy to share it and guide a customer to the right choice.

I called them up not really expecting to find the watch I was looking for but luckily Caitlin answered the phone and we spoke about what I was after, exchanged pictures and she found what I was after! I was undecided between two models and she was amazing enough to get both for me so that I could have the perfect piece! Excellent service, communication and I will definitely be going back! Very impressed with the non-pushy attitude, the no pressure (I was in the boutique for hours) and for the help in making sure I got exactly what I wanted! Can’t thank you enough, Caitlin!

The exceptional customer service that I received was beyond what I would expect from a jeweler. The magnificent manager Caitlin Hausser just treated me like a person as opposed to a number. If you want to be treated well go to the lovely people at William Barthman. They go beyond call of duty.

I had an excellent experience at William Barthman in Brooklyn. I dealt with Steve who was able to get me the exact watch I wanted and made it an extremely smooth transaction. The rest of the staff was very friendly and welcoming. Would highly recommend and look forward to using them again for my next watch!

This store is the best. Ive been a customer for many years and theyve never disappointed me. Whatever problem Ive had with my jewelry or watches they always did an excellent job at a moderate price. They are the only store I can totally trust, and the staff are very knowledgeable and friendly. Thank you, guys. I love you.

Caitlin provided very high quality customer service and she did a great job managing expectations. The overall experience with William Barthman was really positive. Thank you!

I was on the hunt for a new Rolex and happen to be walking by your store. I cant tell you how lucky I was to have done so. Not only is it beautiful but your staff is amazing!! They are all so friendly and Caitlin Hausser was beyond helpful. She helped me find my perfect Rolex and in doing so, I am now a customer for life!

Juliette found me my dream watch and I’m so happy with it! We even popped champagne to celebrate!! The whole team, Caitlin, Chris and Connie are amazing as well! Making all my friends come and shop with them! Truly amazing service!

William Barthman Jewlers was an amazing place to shop! Ask for Steven he helped me get my wife a beautiful brand name watch and her wedding ring. I have been shopping here for years! I have specifically found that they are always the best price on the market when compared to other jewelry retailers. Good luck

I wrote a long review on the Brooklyn Store which i frequent more often and Praising it with 5 Stars as well.But in short William Barthman is a store Ive grown to appreciate and understand the personal touch is so vital when buying a Rolex and taking good care of it. The two locations in Brooklyn and Manhattan are a pleasure.

William Barthman Jewlers offers luxury pieces for affordable prices. I will definitely go back in the future for anything from brand name watches to wedding rings. Great location and customer service

Whenever I’m looking for a Rolex I go straight to Caitlin. Best service ever! There is always a great In store selection they have some great pieces in stock. 100% I recommend you check out the store!

Juliette and Caitlin are absolute pleasures to deal with! They were both incredibly helpful and truly love the Rolex brand. Although I didn’t leave with a watch I was extremely happy with their service and will definitely be back to buy one soon!

Great folks to work with for all jewelry and watch needs. They saved me with their customer service when i needed a last minute gift. Honest and Straightforward. Highly recommended.

Got my first Rolex from them!! So so happy! Juliette was a great help and the rest of the staff is super amazing as well! Had the best experience and looking forward to being their lifetime client

I have had the privilege of having the opportunity to acquire many timepieces in my life - Rolex, Omega, Breitling etc. I have met many good watch professionals throughout the process across the globe none have compared to the amazing experience I have had with Caitlin Hausser. She is an incredible professional - extremely knowledgeable, very courteous and has made the entire experience extremely seamless. I needed to replace a difficult to acquire timepiece close to my heart after an unfortunate incident she dropped everything she was doing and went right to work to get it for me. If you are looking for a knowledgeable, energetic, caring, hard working persons who will work for you to maximize your investment look no further them to Caitlin Hausser. I am looking forward to my next purchase with her and could not imagine working with a better professional.

I recently visited the NYC store for William Barthman. I had no intentions on buying a watch. After much interaction and enthusiasm from Caitlin Hausser who i believe is the store director she had me spending $30,000 and no idea what I was buying. I love my new watch and will definitely be back.BestJames (Michigan)

Purchased multiple Rolex’s from Caitlin Hausser who has been an absolute pleasure to work with. The new location downtown is great! Excellent customer service and highly recommend Caitlin! Thanks again.

Great place! we get all of our jewelry from here. Top notch service and Steven always handles everything for us from A-Z. Highly recommend to anyone.

I purchased HOF, a Rolex and IWC.My experience with WB was outstanding. I had a ton of questions and their customer service was excellent. CAITLIN and Conny took the whole purchasing feeling to the next level.Thanks for making the experience extra special

I absolutely love this place. Friendly customer service. I purchased a watch from Caitlin Hausser and it was a wonderful experience. She is professional and knowledgeable about the watches she sells.

I absolutely love this store. The staff is knowledgeable, friendly and second to none. I purchased a watch from Caitlin Hausser and she was a pleasure to work with. I plan on purchasing another watch and will be going back to see Caitlin!

Couldn’t say better things about William Barthman. Both the selection and customer service are tough to beat in Manhattan. I visited other retailers in the area (Wempe, Tourneau, etc.) and did not see nearly as many options (mainly Rolex) and the employees were unhelpful. Juliette here is awesome and would highly recommend. Made the experience memorable and clearly value the long term customer relationship.

Excellent customer service, and always with a smile. Always get me the pieces I’m looking for. Will continue to do business with Caitlin and the team. Thanks again!!!

The entire staff is an absolute pleasure to deal with! Although I didn’t buy anything I just had to write a positive review because I left there in such a good mood thanks to the amazing staff.

So glad I made my way to William Barthmans new store. I bought my GF a pair of Hearts on Fire earrings and a few weeks later, even bought myself a Rolex. Since Im so tight on time, my sales specialist even came by my office to help me. Well done guys. Will definitely shop with them again.

Caitlin Hausser is simply the best! Easy to deal with and I highly recommend her if you are looking for a watch!

I have dealt with William Barthman Jeweler for over 20 years When ever we had a occasion to celebrate a wedding , birth or graduation William Barthman was the go to store for that special gift I recommend to anyone to try them You will be very happy !!

I want say my experience with the purchase of my Rolex watch at William Barthman Jewlers was very easy and professional, my sales associate Caitlin Hausser’s knowledge actually helped me purchase a watch that suited my lifestyle, and my future purchase on another watch I’d love to add to my collection !!!, Thank You for your kindness and professionalism looking forward to doing business with you soon thank you , Kevin Kelly

Caitlen Hausser was a pleasure to deal with. She made me feel no pressure and worked with me to find the perfect watch. I would only use her from now on. I will refer everybody I know to her for her knowledge and friendliness. An absolute treasure.

This store is amazing, Juliette & Caitlin helped me and my boyfriend pick the perfect engagement ring! Had the greatest experience with them and they even gave us champagne

Went here to adjust my Rolex and Christopher Galvez was super helpful. Friendly staff and great experience.

Absolutely the best Jewelry store in NYC. I purchased a watch from Caitlin Hausser and she was phenomenal! If you are looking for a new watch, you must go here and ask for Caitlin!

I just bought a Rolex from Caitlin Hausser at William Barthman Jewelers. She was the most friendly, knowledgeable sales person that I have ever dealt with. She really knows these watches and is an asset to William Barthman Jewelers. I plan on continuing to purchase more watches at William Barthman and will always ask for Caitlin Hausser!

Caitlin is the best. Will find any piece you want

My purchasing experience with both Caitlin Hausser (Manhattan) and Steven Natkin (Brooklyn) at William Barthman Jewelers was beyond exceptional. Caitlin was incredibly helpful and knowledgeable. She is so enthusiastic about and involved in the complete customer experience. She helped me purchase a Rolex Daytona which is beyond beautiful - the watch is a real gem. From the second that we started discussing the purchase, Caitlin was fully available and informative. Couldnt ask for any better help or support!!!! In a word - SUPERB. Really beyond any words. The Daytona is gorgeous, and I am truly thankful to both Caitlin and Steven for making this experience so smooth and easy.Further, the Manhattan location is gorgeous and the Brooklyn location is like a glittering palace in the middle of Kings Highway.It was such a pleasure working with these true and dedicated professionals.

Disappointing, Damaged my watch, and Costs an arm and a legI took a Raymond Weil watch in for general cleaning/servicing and links adjustment after work. Everything seems good in the beginning when they smile at you and are quick to promise everything to get your stuff. Fast forward a few weeks, I arrive to pick up my watch which hardly looks clean at all. I point out some residue that still seems to be on the watch and the guy gives me a blank stare and points to their no refunds, merchandise exchange or store credit policy and shrugs. There is also some sort of blemish on the face that was DEFINITELY not there before.To add insult to injury, I bring up the 15% coupon which they apparently do not honor. I received some lame excuse about how it was on the internet and not in person. At this point they have my expensive watch at ransom and probably figure I wont risk that for a 15%. I take my watch, pay the money. If they actually did an excellent job Id gladly give them the $300+ and chop it up to a premium luxury service. But the fact the job was unsatisfactory and there is a strange scratch now on the face of the watch, Im just livid.Ill take it up with my credit card company because I cant trust these guys to do anything they promise/advertise.Waste of time.

I am beyond happy with my new watch! I will tell all of my friends to see Caitlin Hausser at William Barthman Jewelers in NYC. She was a pleasure to work with!

Caitlin is top notch, shes the reason i keep coming back

My father-in-law had his Rolex Submariner Lunette Verte (16610LV) overhauled a few weeks ago. It stopped running the week after picking it up from service. Sales associated immediately insinuated the watch must have been dropped. Additionally, the case on this Submariner was over polished. Case now has the look of a Yachtmaster. To the stores defense the Rolex manual was followed accordingly when polishing the watch. I dont think Rolex would approve of the shoddy job.

Im surprised to see these rewview, I thought this location was lovely.Good service, good quality jewelry and a good price.Only problem I had was that they wernt open late

Julliete at the Manhattan Broad St. store went the extra mile for me to get a Rolex Explorer. Thanks

I am a 33 year old businessman(of Indian decent) went in to the local Brooklyn store with my mom to buy a Rolex for my dad, which was empty of customers. When a man that might be security approached me, i said hi am looking around. i went to back where a Russian lady asked if i need help i said yes want to see Rolex. she looked surprised instantly. i then asked for the gold daydate 2 with diamond dial she said none in stock. looks like half selection was missing. asked to see gold submariner she gave it to me and said dont touch dials or play around its a very expensive watch and she has to sell it. i was shocked said i know about watches i showed her my gold Breitling. she was like we dont sell those. i was very unhappy with sevice knowledge and treatment i got. when i talked to my mom about the price of a watch she but in and commented too. which was rude. i took my business to Tourneau at Roosevelt Mall where i bought watches before and they treated me nice and got my sale. where is the respect and friendliness for customers that are not white, i felt really bad and predjuiced against at William Barthman in Brooklyn!!! I guess Tourneau is the place for colored people with money and love of watches to go. They lost out on a $40,000.00 sale. bad bad service!!!

Amazing Costumer Service and Jewelry!!