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Rent-A-Center
575 Grand Ave, New Haven, CT 06511, United States
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An
Review №1

I wouldnt even give this company one star but unfortunately it wont let me write what I have to say without rating this unprofessional and desasturous company!!! So unorganized, rude, and unpleasant customer services I have ever dealt with. No work ethic or experience from the two ladies that work there especially the one that considers herself a manger. I ordered some beds on Friday to be delivered on money the unexperienced and ignorant receptionist in the front took my order and had me sign and said that I was all set. come Monday no one called to follow up so I called at 9 am asking what time was my delivery, they gave me an excuse that trucks were being sterilized and by 5 pm I should have my beds delivered. It was 5:09 and again I took the initiative to call and asked for my beds to be delivered. Another excuse was given to me that the drivers had called out and my beds would be delivered next day. Come to find out place had bed bugs and thats why ther was a Delay. they knew they didnt have drivers by 1 pm and never bothered to call their paying customers which should of been priority number one!! Please do not do service with these people they dont even bother telling there customers about something serious as BED BUGS and dont bother calling you for another alternative. A professional company finds solutions to the problems and not give excuses for them and apologizes with sarcasm.

J
Review №2

Jim Villalon and Will made my shopping experience very pleasant. Jim conducted the paper and found ways to save me money (so grateful). Jim sat with me and went through everything, including the fine print. He answered all my questions and concerns. He worked around my schedule for the best delivery date and time.Will delivered my furniture both times I made a purchase. He was personable, very attentive to detail and he also cleaned up his mess. He was very pleasant and caring. He pointed out a leak that I wasnt aware and gave me helpful tips to ensure further damage doesnt occur. The company is lucky to have such a great person on their team.The only concern I had was that he delivered my things alone. I feel that could be a safety issue. They need more employees delivering heavy furniture to customers homes.Overall, my experience was positive and I would recommend this location to anyone.Thanks Rent-A-Center for my new furniture. I love it!

Je
Review №3

When I bought my items from Rent a Center everyone was extremely helpful in getting my items to me as quickly as possible. I have needed help setting up auto pay and with questions regarding my agreements and every time I call Cynthia is always super helpful! She was the only one working today when I called and she still went out of her way to answer all my questions! Always a great experience with this location!

Na
Review №4

Long time customer paid off a couple of my stuff. I was late for a payment. After I communicated I was going to be late for a payment. And instead of calling me. They called my job over and over again. And even after my boss told them to stop calling. They kept calling over and over again. Threatening me. Fundari is very unprofessional. Don’t go to this store. You better off going to Bridgeport where they understand if your late.

Do
Review №5

This store is very unprofessional. I placed an order for a tv, I went to the store to sign the rental agreement and take my documents on a Saturday. They told me my tv would be delivered on Monday between 5 & 7. 6:45 Monday, I called because no one showed up and they didn’t call to inform me why they weren’t coming. The girl told me she would speak to her manager and call me back and never did. I called the next day and someone said the system was down so he couldn’t see what was going on with my order, and they would call me back, again they never called back. I called and spoke to another girl who apologized and told me they would deliver the tv that day between 5 & 7. I called at 6:45 again because no one called or showed up. The phone rang non one answered and the store closes at 7. I called about 5-6 times before 7pm and got no answer. I will never do business with this store again!

Gu
Review №6

Great place to get a tv,laptop,stereo,dinning table and furniture and the people have great costomer service

Sa
Review №7

All I can say is dont waste youre time. Staff is rude and truly doesnt care about the customer. If you are just an hour late with your payment they rip you a new one. Never again lesson well learned. Not handicap accessible wich is a whole other story.

Te
Review №8

Perfect

Li
Review №9

Great

Information
46 Photos
9 Comments
3.7 Rating
  • Address:575 Grand Ave, New Haven, CT 06511, United States
  • Site:https://www.rentacenter.com/
  • Phone:+1 203-865-7771
Categories
  • Furniture rental service
  • Appliance store
  • Computer store
  • Electronics store
  • Equipment rental agency
  • Furniture store
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:9am–6pm
  • Friday:Closed
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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