We have been with Matt Crosby for 30 plus years! He and his staff are great! We moved to Wyoming Michigan and stayed with him there. We trust him with our insurance needs.

I love everyone in this office. They are helpful, knowledgeable, and personable. Lisa has helped me personally so many times and is a pleasure to work with. The customer service here is why I stay with State Farm.

Wonderful customer service at this location! Matt and his team treat us like family! They are always willing to answer questions and help any time we need it. Everyone there is professional, kind and the service is prompt. Out of all the insurance agencies, this location has it going on!!!

Great service super friendly the best agent money can buy

Good service, okay amount, others quoted me higher.

Good service

Great service friendly people made getting insurance simple

A great place to get insurance. The people that work there will go out of there way to make sure you are happy.

Quick, safe, and efficient.as usual.

Very nice staff 😊

Staying healthy and Stressed free by Paying my Insurance coverage bills

Decent guy.never has invited myself and the wife to his house for dinner? Did give me a state farm hat.they answer the phones when you call.

Never ending issues at this location, dropped State Farm because of it.I called to take my car off storage after fixing it, and four months later Im getting a letter stating they undercharged me and will be tripling my payments for the next three months.I call to ask why this is, and Im told that its because my car was on storage even though I called to reinstate. Im told that its my fault, that I should have called when I noticed I wasnt being charged my full amount. Honestly, Im never sure what the full amount is, because it seems to always change; bills are not itemized, good luck knowing what youre being charged for.Im given other excuses when I express my dissatisfaction: Well, we dont actually work for State Farm, we work for Matt, and were just as frustrated as you when system glitches like this happens. - Oh really? Could have confused me by the building with the State Farm sign that you work in. What a cop out.When I press the issue, and mention that, I did in fact call, and its not my job to babysit them to make sure they do their job, they dig further and see that someone started the reinstatement request, but just didnt finish... and left it unfinished. So, not a system glitch? Must be employee negligence then.After a few more months getting paid up because of their mistake, I call to cancel due to the constant issues (these werent the first). Imagine my surprise this month when Im being charged for something I cancelled the prior month. Imagine my surprise again when Im told itll take 3-5 business days to refund me, and now that its been 5 business days there is still no sign of my money.Either way this branch is at the very least negligent, if not criminal.

This is the best insurance company and the best insurance agent around! The staff are like family!

Great staff !! Very helpful in getting you taken care of in a disaster!!

Very helpful. they bake cookies for their clients

Very helpful lowrates. Allways there to help

There always on your side

Great people!!

Price is still high for plnpd

Nothing but a great experience every time I call this office to make a policy change for my customers

Nice courteous

Excellent insurance premiums

Cause

Matt and his entire staff are always there and willing to help. We have been with this agency for quite a few years and have no intention of changing.