I have had the worst experience with this office, other than Ashley, who is amazing and provides excellent customer service. I enrolled in auto bill pay, so I wasnt catching the rate increase. I have not had any tickets or accidents. I barely drove my vehicle because I had a company vehicle that was fully insured with the companies insurance. So I couldnt understand why my rates were increasing. I scheduled a call to speak with Scott, hoping we could resolve my concerns. That was not the case. He was abrasive; Scott wasnt listening to my concerns. I felt so undermined when I just wanted a better understanding of my policy. Ive been with Statefarm for over five years, so when Scott told me I didnt deserve my loyalty discount and I should work with another agent, I was flabbergasted. When I asked Scott why I havent spoken to him until this point if hes my agent, his response was, “when you have an issue do you speak with the owner of Edison?” I couldnt believe what I was hearing. I was so disgusted I couldnt understand what Edison had to do with Jai & Scotts conversation with having a better understanding of my policy. The unprofessionalism I experienced from Scott was so unbecoming, and I hope no one else experiences that. Scott, if youre reading this, I hope you get it together, so you dont lose another loyal customer.

Maria was The Best! Her Professional, Courteous, & Helpful Customer Service made my experience with State Farm wonderful! It eased my mind, it was done correctly! Thank you State Farm for having a Great Person, representing your company! I hope she gets recognized for Outstanding Service!

I have been with Scott Koth’s office for at least 10 years. I have had nothing but a great experience with his office. Best insurance agent in town by far! Somebody in his office will always answer the phone when you call and they will be ready to help you. Very responsive and professional!!

Ashley is always outstanding in her customer service in terms of timely follow up, execution and guidance on solutions. In coming to California, after having lived in multiple states with SF agents, I searched around with multiple agents initially. All of the other 2-3 failed miserably in their follow up. I chose Scott’s team in seeing immediately their focus in excellence in terms of service. Thanks to the whole team

I am moving into a new house and I have been working with Teri about 3 weeks to complete my declaration of insurance for the new place. She had been so patient about all of the changes during the closing. She calls me every couple of days to see status of my move. Every thing she has said she would do, she has done and on time. She is always professional as well as warm and caring.

We have been with State Farm-Scott Koth office for years. We always are pleased with the fast, efficient care we receive for any of our needs. As always, Yolanda and rest of the staff were quick to help us with insurance for our daughter as well. We highly recommend this agent. They are the best!

Ashley is my main contact, and she has been wonderful. I know if I have any concerns, questions, or requests, Ashley will do her best to help guide me, or provide what I need.Ashley, Scott, and team, during these unprecedented times with all the challenges we have faced during COVID-19 shelter in place orders, you have continued to provide excellent service regardless of obstacles. Your hard work and dedication have not gone unnoticed.Thank you for everything that you do.

Ive been with Scott Koth at State Farm since I first got my drivers license at 16. Nearly 14 years later Ive continued to go to him for all my insurance needs. Scott is always knowledgable and treats every customer like theyre his only customer. His team genuinely cares and will go above and beyond to educate you so you can make the best possible decision to be prepared for yourself and your family. Thanks Scott!

Yolanda Soedarmo works at Scott Koths State Farm Agency in Murrieta Ca. She was extremely helpful in getting back to me after I contacted her regarding our automobile policy. I highly recommend State Farm Insurance. We have been a customer for over 50 years. Yolanda was able to get us a credit on our auto insurance. Great Customer Service. Heres to the next 50 years with State Farm!!!

Yolanda provided a prompt response on my request. A very good worker. Thank you very much, Yolanda!

From my first call in inquiring about life insurance, Ashley was there to help guide me through the options and process from beginning to end. Even when completed and I had additional questions, she always picked up the phone when I called. Great service and experience!

Ashley is great! She is responsive, professional, and knowledgeable and I appreciate her patience with my never ending list of questions.

Maria Ortiz good customer service and fast response . Highly recommend State Farm INS and Maria is amazingly friendly and on top of things . Thank you

I’ve only been with this State Farm location for a short time but I can say that every experience I’ve had so far is great and the customer service is unmatched.

Ashley Scheafer and Maria Ortiz-Diaz in Scott Koths office helped me decide to take out CEA earthquake policy. They were both knowledgeable about the policy and provided me with relevant information so I could make an informed decision about the policy.

Scott & his entire team are fantastic!! My only sadness when I left California was not to be able to continue doing business. They were always professional, informative and provided all the coverage I needed over the years for me and my family. No, I definitely was not coached to say all this, all I can suggest is you contact them and see for yourself what a great bunch they all are, you will NOT be disappointed.

Poor Customer Service and unethical.

We have been with State Farm-Scott Koth team.Teri is my main contact. She did her best to take care of my concerns. She is responsive and professional.

I worked with Maria. She was awesome. A pleasure to deal with and very professional.

Love the whole team especially Teri, she is extremely helpful and a pleasure to talk to!!!

We have been with State Farm-Scott Koth office for over 7 years. As always, Yolanda is always quick to help us with insurance information and needs.

Always so helpful & nice. Never had a problem. 🙋

Most excellent and easy service

Its great working with Scott and his team - they do a great job taking care of their customers!

Great agent! His staff is top notch. Extremely helpful.

Can always count on them